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Beoordelingen van Fairfield Inn & Suites Baltimore BWI Airport

2.5 out of 5
Fairfield Inn & Suites Baltimore BWI Airport
1020 Andover Rd, Linthicum Heights, MD

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 488 van 797 beoordelingen" "
Gastenscore: 8 - Goed. 208 van 797 beoordelingen" "
Gastenscore: 6 - Redelijk. 63 van 797 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 797 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 797 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Aileen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For our needs it is exactly what we need and staff is so courteous
1 nacht verbleven in april 2024
Reactie van GM op 29 apr 2024
Dear Valued Guest,Thank you for the review and for the time you took to give us your feedback.Hope to see you again soon.Hotel's Team

6/10 – Redelijk

Meghan

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
One of the reasons we booked here was because of the cheaper extended stay parking. It is advertised that parking is only $7 a night while you are away. When we checked in and asked about the parking we were told that they would not honor this as we didn’t book a package with parking. I didn’t even know that was an option. When I asked what I was supposed to do I was told to park at the airport. Exactly what we were trying to avoid.
1 nacht verbleven in maart 2024
Reactie van GM op 5 apr 2024
Dear valued guest, thank you for your review and sorry for the inconvenience.Because of the limited number of parking slots we limited it to the guests inhouse and the packages, the option of leaving the car for 7 a night is removed from the webpage since the end of January. We honor any reservations that has been made before this date. Thank you again

6/10 – Redelijk

Susan

Reisde met partner
Negatief: Voorzieningen
Can hear everything going on from our room in the hallway . We were there for 5 nights and it was the same breakfast every morning . Gym equipment was broken .
5 nachten verbleven in maart 2024
Reactie van GM op 2 apr 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.So sorry for not meeting your expectations, looking forward welcoming you again to the hotel.Hotel’s Team

8/10 – Goed

Aileen

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The women at the check in desk was very friendly and efficient. Entering the room, the TV was on, pillows were on a chair, no sheets or blankets on bed, no towels or shower curtain. Again the woman on the desk was super apologetic but we went somewhere else
1 nacht verbleven in maart 2024
Reactie van cod op 26 mrt 2024
Thank you for the feedback. Please contact the property directly and an agent would be more than happy to assist you. Again, thank you for choosing the Fairfield by Marriott- BWI.

10/10 – Uitstekend

Andrea

1 nacht verbleven in maart 2024
Reactie van GM op 15 apr 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

10/10 – Uitstekend

Tatiana

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was one of our more positive hotel experiences. Staff were courteous & the cleanliness of the hotel was top notch. I couldn’t ask for much more.
1 nacht verbleven in februari 2024
Reactie van GM op 15 mrt 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

6/10 – Redelijk

Maribeth

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Found a big hair in the bedsheets. Caused us to fear that the sheets had not been changed before we came. Which was pretty horrible feeling to deal with all night. Other than that the whole place was great.
1 nacht verbleven in maart 2024
Reactie van GM op 14 mrt 2024
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. finding a hair in the bedsheets is not a nice thing and it is by far away from our standards, this has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 – Uitstekend

Deborah

1 nacht verbleven in maart 2024
Reactie van GM op 2 apr 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

4/10 – Matig

Jason

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service
When I checked in the woman was preoccupied….she didn’t tell me how much the hotel room was prior to asking me to sign for the cost. When I asked her she could not tell me the cost just said I had to sign. Then, I asked about the extended parking and was informed that this was no longer offered. Hotel was clean. Pool was small, but nice.
1 nacht verbleven in maart 2024
Reactie van GM op 5 mrt 2024
Hello, so sorry for any inconvenience occurred while checking in. The GM is in the hotel now if you want to stop before checking out to speak to him. Thanks for the review and sorry again that the check in was below your expectations.

6/10 – Redelijk

Masood

Reisde met familie
Positief: Netheid, personeel en service
Breakfast hour is very short. Didn’t use WiFi. Hotel charge those services for the day
1 nacht verbleven in maart 2024
Reactie van GM op 4 mrt 2024
Dear Valued Gues,Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your latest stay at the Fairfield Inn & Suites BWI.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We never charge for WiFi, unless you want the upgraded connection.We hope to welcome you again soon.Sincerely,Hotel's Team

2/10 – Ontzettend slecht

Leslie

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I called a head twice about parking there while we were on vacation and the person I talked to said that wouldn't be a problem. I also asked them if each person in my party (4) could pay for their own rooms and was told "no problem". When we arrived, we were told there was no parking and we couldn't split the rooms. We had to find out where to park etc. Not a good experience.
1 nacht verbleven in februari 2024
Reactie van GM op 29 feb 2024
We are so sorry that we were not up to your expectations and this parking issue confused your plans. We really hope that you give us another chance and stay with us again to prove that this is an isolated issue.

10/10 – Uitstekend

Larry

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is an excellent hotel. Its spotlessly clean, good staff, great breakfast, excellent value.
2 nachten verbleven in februari 2024
Reactie van GM op 23 feb 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pleasant staff, very clean, quite, and good breakfast
1 nacht verbleven in februari 2024
Reactie van GM op 21 feb 2024
Thank you for sharing your feedback on your stay in our hotel. Also, thank you for choosing our hotel to stay. I am so glad that you enjoyed your stay, Looking forward to seeing you again soon.

8/10 – Goed

Thomas, Robesonia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to airport and offered free 24 hour transportation to the airport. Parking lot was small and only one person working at front desk so there was a line at check in and it take a while.
1 nacht verbleven in februari 2024
Reactie van GM op 24 feb 2024
Thank you for your review and thanks for choosing the Fairfield Inn & Suites, sorry that you had to que when you were checking in, usually we don't face this issue but looks like you were unlucky for having many guests arriving at the same time. Thank you again,

10/10 – Uitstekend

Steven

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 14 feb 2024
Dear valued guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was for 1 night but was amazing. The hotel is very clean and our king bed was comfortable. The breakfast was great and so many options to choose. The shuttle to airport was on time. 5 stars
1 nacht verbleven in februari 2024
Reactie van GM op 12 feb 2024
Dear Valued Guest, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team to know how we are doing in providing the highest level of guest service to achieve the highest level of guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Hotel's Team

10/10 – Uitstekend

Monica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very lovely hotel that’s clean, welcoming, comfortable. They offer plenty breakfast options that’s are highly recommended and delicious. Check in and check out are completely hassle free. Beds are super comfortable and the bathroom amenities are great as well.
1 nacht verbleven in februari 2024
Reactie van GM op 12 feb 2024
Dear Valued Guest, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team to know how we are doing in providing the highest level of guest service to achieve the highest level of guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Hotel's Team

10/10 – Uitstekend

JENEL

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fine
1 nacht verbleven in februari 2024
Reactie van GM op 7 feb 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

10/10 – Uitstekend

Jahsania

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The washer and dryer were a lifesaver as we were traveling with a baby.
1 nacht verbleven in februari 2024
Reactie van GM op 6 feb 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay. Also, glad to know that the washers and dryers were helpful for your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

8/10 – Goed

Trecia

2 nachten verbleven in januari 2024
Reactie van GM op 5 feb 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

10/10 – Uitstekend

Amanda

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here after arriving at BWI airport late at night and drove home the next day. Hotel was close to the airport but was quiet enough that you couldnt hear the planes taking off/landing. Rooms were very clean and comfortable and breakfast was good.
Reactie van GM op 31 jan 2024
Thank you for your feedback and for the time filling this review.Very much looking forward welcoming you to the hotel next time.

10/10 – Uitstekend

Wells

Reisde met partner
Positief: Netheid, personeel en service
It was comfortable and had everything that was advertised.
1 nacht verbleven in januari 2024
Reactie van GM op 28 jan 2024
Thank you dear valued guest for your review and for the time to give us your feedback. Looking forward welcoming you again in the hotel.

10/10 – Uitstekend

Brittany

Reisde met een groep
When I first walked into the room the first thing I noticed was the smell of the room. It smelt amazing. When I walked in further the room was cleaned and the sight was amazing. The staff here is very welcoming and very patient with the elderly. Definitely will book here again.
1 nacht verbleven in januari 2024
Reactie van GM op 27 jan 2024
Dear Valued Guest, thank you for your review and for the time you took to give us your feedback, we are thrilled that you enjoyed your stay with us and looking forward for your next visit.

8/10 – Goed

William

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good breakfast but very limited in terms of options for dining within walking distance.
3 nachten verbleven in januari 2024
Reactie van GM op 26 jan 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your latest stay at the Fairfield Inn & Suites BWI.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team to know how we are doing in providing the highest level of guest service to achieve the highest level of guest experience. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

KEVIN

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van GM op 26 jan 2024
Dear Valued guest, thank you for your review and thank you for choosing the Fairfield In & Suites BWI for your stay.

8/10 – Goed

Caroline

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Called multiple times before getting through. Took half an hour. Called to ask about where to meet the shuttle just to be told No shuttle was available because of increment weather. Very upsetting since I was alone with a baby and lots of bags. But they did reimburse my Uber. Otherwise I loved my stay.
1 nacht verbleven in januari 2024
Reactie van GM op 17 jan 2024
Dear Valued Guest, I am so sorry to hear about this experience and I wished they have mentioned to you at the first place that you shouldn't wait more than 12-15 minutes before getting an Uber and get reimbursed. So sorry again and hope to see you again in the hotel soon.

10/10 – Uitstekend

Étienne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van ffibwi op 9 jan 2024
Thank you for choosing the Fairfield Inn & Suites by Marriott for your travel needs!

8/10 – Goed

Preston

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is excellent! Very friendly! Love the coffee and tea availability.
1 nacht verbleven in januari 2024
Reactie van GM op 8 jan 2024
Thank you for your time providing us with your feedback, and thank you for choosing the Fairfield Inn & Suites BWI for your stay.

10/10 – Uitstekend

Shawna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for airport stay
Reactie van GM op 8 jan 2024
Thank you for your time providing us with your feedback, and thank you for choosing the Fairfield Inn & Suites BWI for your stay.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service
Room/keycard
I’m very disappointed with my stay somehow there was an issue with our keycard and we were unable to access our room. No one was able to get us in the room for 3 or more hours no matter how many time they redid it or made new cards. I’m anemic and had to sit in the cold lobby the time until they decided to send someone to the hotel to fix the situation, and they were out off hot coco which is the only warm beverage that I drink. I just want to get in my warm room which I heated up for when we came back from the pool.The rooms are small. The staff was friendly, the kids were in the pool and after they got out we all were in the cold lobby 10 something at night. They did give the kids that were in the pool blankets. But it was weird being in swim attire in the lobby. I will never stay there again it was to many issues.
1 nacht verbleven in januari 2024
Reactie van GM op 8 jan 2024
I am so sorry dear valued guest that your stay with the Fairfield Inn BWI was not up to your expectations. I wish you give us another chance to show that this was a very individual incident.

10/10 – Uitstekend

Cheyenne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay here. The breakfast has a lot of options and plenty of seating. Everything inside the room was easy to use & the pool/gym area were clean. Checking and check out was a breeze & we made use of the long term parking option for our trip. As well as the shuttle to and from BWI.
1 nacht verbleven in december 2023
Reactie van GM op 8 jan 2024
Thank you for your time providing us with your feedback, and thank you for choosing the Fairfield Inn & Suites BWI for your stay.

10/10 – Uitstekend

Shawna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay-exactly what was required for an airport stay
Reactie van GM op 5 feb 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

10/10 – Uitstekend

Marguerite, Rehoboth

1 nacht verbleven in december 2023
Reactie van Alafeiah op 19 jan 2024
Thank you for staying with us! I'm happy you enjoyed your stay.

10/10 – Uitstekend

Juraj

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van GM op 7 feb 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

10/10 – Uitstekend

Shena

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van GM op 19 dec 2023
Thank you so much dear guest for your feedback and for choosing the Fairfield Inn & Suites. Hope to see you again soon.

10/10 – Uitstekend

Preston

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lobby was bright and inviting. Young lady at the front desk was pleasant and friendly.
1 nacht verbleven in december 2023
Reactie van GM op 18 dec 2023
Dear valued guest, thank you for your feedback and for choosing the Fairfield Inn BWI. Will check tomorrow when I am in the office who checked you-in and will reward her.Hope to see you again soon.

10/10 – Uitstekend

Juraj

Positief: Netheid, voorzieningen
Reactie van GM op 7 feb 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

8/10 – Goed

Frederick

Reisde met familie
Positief: Netheid
Nice hotel
1 nacht verbleven in december 2023
Reactie van GM op 7 dec 2023
Thank you for your feedback and that you chose our hotel for your recent stay.Hope we see you again soon.

10/10 – Uitstekend

Jeremiah

Positief: Netheid, personeel en service en comfort kamer
Great stay. Room was clean and roomy. Loved the walk in shower. Breakfasts were great. Easy check in and check out.
8 nachten verbleven in november 2023
Reactie van GM op 6 dec 2023
Thank you for your feedback and for your time.Hope to see you again soon in the hotel.

10/10 – Uitstekend

Klade

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really lovely and relaxing. Very helpful staff after a very long flight
1 nacht verbleven in november 2023
Reactie van GM op 6 dec 2023
Thank you for your feedback and for your kind words.Hope to see you again on the hotel.

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van GM op 30 nov 2023
Thank you so much for your kind review and for the time takes to give us your feedback.So glad that you enjoyed your stay and look forward to welcoming you back soon.

10/10 – Uitstekend

Clemetine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved everything ❤️
1 nacht verbleven in november 2023
Reactie van GM op 30 nov 2023
Thank you so much for your review and for the time you took to give us your feedback. I am so glad that you liked our hotel, hope to see you again soon.

10/10 – Uitstekend

Jeremiah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel near BWI in a safe, quiet area. Rooms and bathrooms very clean.
2 nachten verbleven in november 2023
Reactie van GM op 29 nov 2023
Thank you for your review and for your feedback. Hope to see you soon again in the hotel

10/10 – Uitstekend

Wanda Lee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ordered the free shuttle but after waiting 45 minutes in the cold and rain we ended up taxi.
1 nacht verbleven in november 2023
Reactie van GM op 28 nov 2023
We are very sorry for this inconvenience. Please contact the hotel manager to reimburse you for the taxi cost.

10/10 – Uitstekend

Nina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The accommodations were just what we needed.
1 nacht verbleven in november 2023
Reactie van GM op 28 nov 2023
Thank you for your feedback. Looking forward welcoming you again in the hotel.

10/10 – Uitstekend

Jeremiah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We've stayed there several times and will return.
1 nacht verbleven in november 2023
Reactie van GM op 27 nov 2023
Dear valued guest, thank you for your feedback and for letting us know your experience with the shuttle. Please contact the general manager of the hotel to make a refund to the cab's charges.

10/10 – Uitstekend

Jeffrey

1 nacht verbleven in oktober 2023
Reactie van GM op 22 nov 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your latest stay at the Fairfield Inn & Suites BWI.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team to know how we are doing in providing the highest level of guest service to achieve the highest level of guest experience. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Goed

Alison

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Needed another grab bar in the shower. Breakfast was excellent. Was surprised that you charged a fee for using a credit card... didn’t like that
2 nachten verbleven in november 2023
Reactie van GM op 21 nov 2023
Dear Valued Guest,Thank you for your feedback and for choosing the Fairfield Inn & Suites BWI.We NEVER charge credit card fees and I am a bit surprised, please call the hotel's manager to check what are these charges.

8/10 – Goed

Chandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van GM op 14 nov 2023
Dear Valued Guest, thank you for choosing the Fairfield Inn BWI for your stay and thank you for providing us with your feedback.

6/10 – Redelijk

Kimberly

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I would have given this hotel 5 stars but my hotel room smelled so bad with whatever awful fragrance they use either on the carpets or on the bedding that I couldn't sleep. And when I got home, all of my clothes both on my body and in my suitcase and the suitcase itself, stank of the frangrance and I hadn't even put my suitcase on the floor or bed. I had to either air out or wash everything. I have never had that happen in all of my years of travel in at least 3 hotels per year. Please do not keep up this practice - imagine what happens for people with allergies or who have chemical sensitivities. Awful.
1 nacht verbleven in november 2023
Reactie van GM op 13 nov 2023
Dear Valued Guest, thank you so much for this valuable feedback and comment. I am meeting the HK manager tomorrow to go through how we use the refreshers and fragments.Thank you again,