Dear Hazel,Thank you for your feedback. Based on your rating, it seems you enjoyed your overall experience. However, please accept our sincerest apologies on behalf of the staff for your disappointment with our appearance. We'll be sure to share your feedback with our team to ensure our high standards are being met. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating. Signed,Tayvone JacksonGeneral Manager

Dear Philip,Thank you for your feedback. We at Pier 5 Hotel Baltimore, Curio Collection by Hilton are pleased to hear you enjoyed your spacious room and our happy hour. We would love to host you again in the future. Signed,Tayvone JacksonGeneral Manager

Dear Barbara, Thank you for your feedback. We are so pleased you enjoyed our location at Pier 5 Hotel Baltimore, Curio Collection by Hilton. We hope you had a wonderful trip, and we would love to host you again soon.Signed,Tayvone JacksonGeneral Manager

Dear Jo Ann,Thank you for sharing your experience with us. We’re glad Monique and Marlaina were helpful during your stay, and we appreciate your kind words about their service. However, we are concerned about the issues with your room and the delay during check-in. These matters will be promptly addressed to enhance our guest experience. We hope for another opportunity to welcome you back for a more enjoyable visit.Signed,Tayvone JacksonGeneral Manager

Dear Lisa,Thank you for choosing Pier 5 Hotel Baltimore, Curio Collection by Hilton, and sharing your delightful, five-star review. We are thrilled you were impressed with our beautiful, peaceful property and look forward to welcoming you back for another memorable getaway.Signed,Tayvone JacksonGeneral Manager

Dear John,Thank you so much for taking a moment to provide feedback on your recent stay. We are thrilled that you found our property and location to be satisfactory, close to everything the area has to offer. It is our goal to provide the best experience possible for our guests, so we are beyond happy to read your five-star review.We hope that we will have the honor of hosting you again at Pier 5 Hotel Baltimore, Curio Collection by Hilton. Tayvone Jackson,General Manager

Dear Diane,Thank you for your feedback. We're concerned about the issues you encountered during your stay, particularly the inconvenience of a cold shower. We offer our sincerest apologies and rest assured this matter will be promptly addressed. We appreciate your kind words about our accommodating team, and we hope to welcome you back for a more enjoyable experience in the future.Signed,Tayvone JacksonGeneral Manager

Dear Dameka,It brightens our day to know that you had a fantastic stay with us! Thank you so much for your kind words about our lovely accommodations, high standards of cleanliness, and peaceful atmosphere. We look forward to welcoming you back to Pier 5 Hotel Baltimore, Curio Collection by Hilton again soon!Signed,Tayvone JacksonGeneral Manager

Dear Patrice,It was a pleasure to welcome you to Pier 5 Hotel Baltimore, Curio Collection by Hilton and we are delighted you had such a wonderful, five-star experience. We look forward to impressing you again on your future stay with us.Signed,Tayvone JacksonGeneral Manager

Dear Charlotte,Thank you for staying with us at Pier 5 Hotel Baltimore, Curio Collection by Hilton. Please accept our sincere apology for the odor left in your room. We do not condone smoking in our room and we will be sure to review our cleaning procedures to ensure all guests have a comfortable stay.Tayvone JacksonGeneral Manager

Dear Ziheng,Thank you for your feedback. It was a pleasure having you stay with us during your time in Baltimore. We're delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our high standards of cleanliness and excellent value. With that said, please accept our sincerest apologies on behalf of the staff that you were not fully satisfied with your experience. Your feedback will be shared with our internal team, as we are always seeking new ways to improve. We look forward to welcoming you back in the future for a seamless visit worthy of a perfect rating.Signed,Tayvone JacksonGeneral Manager

Dear Scott,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at Pier 5 Hotel Baltimore, Curio Collection by Hilton!