Een buitenzwembad, parasols voor strand/zwembad
Beschikbaarheid controleren

Beoordelingen van Novotel Bangkok Sukhumvit 20

4.5 out of 5
Novotel Bangkok Sukhumvit 20
19/9 Sukhumvit 20 Klong Toey 10110, Bangkok, Bangkok (province)

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 615 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 305 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 54 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 1001 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk hotel
Geweldige service, schone kamers en een zeer uitgebereid ontbijt.
4 nachten verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De was een uitstekende schone en klantvriendelijk hotel. Alleen toen wij er waren was het zwembad dicht. We hoorden dat toen we aan kwamen . Er was wel een alternatief in een ander hotel. Dit was wel erg jammer. En het dakcafe was oom een avond dicht voor genodigden. Dit hoor je pas als je er naar toe wilt. Helaas geen alternatief
6 nachten verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2019

8/10 – Goed

Jan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn hotel met een uitgebreid ontbijt .
Novotel is fijn hotel 3 jaar oud dus alles is nog vrij nieuw. Ontbijt is heerlijk en zeer uitgebreid .
3 nachten verbleven in december 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prettige straat en in nabijheid van leuke restaurants (en street food).
7 nachten verbleven in november 2018

8/10 – Goed

Hans

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bangkok september 2018
very nice comfortable hotel on a good location close to BTS
5 nachten verbleven in september 2018

8/10 – Goed

rob

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel op goede locatie
Goed hotel met leuke skybar.Zwembad met ligbedden super alleen sportschooltje beetje klein met erg laag plafond
3 nachten verbleven in september 2018

10/10 – Uitstekend

Pieter

heerlijk hotel voor afsluiting vakantie
Dit was de derde keer dat we in Novotel Sukhumvit 20 verbleven. En dat was zeker geen toeval. Het is een heerlijk hotel, gelegen in een prima buurt. Net als vorig jaar hadden we een kamer met toegang tot de executive lounge geboekt. Zeker aan het einde van onze vakantie is dat een extra traktatie. Tussen 17 en 19 uur worden er hapjes en alcoholische drankjes geserveerd. En verder kun je er de hele dag terecht voor drankjes, koffie of thee. Het zwembad is groot genoeg en heeft voldoende ligbedden. Je zit op loopafstand van de Sky train en verschillende shopping malls. Tot slot, het allerbelangrijkste: super vriendelijk en behulpzaam personeel. We komen zeker terug.
3 nachten verbleven in augustus 2018

10/10 – Uitstekend

Rob, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima Hotel Top Locatie
Fijn hotel om te verblijven bij vlakbij Sukhumvit.Mooie kamers keurig personeel en prima ontbijt.
1 nacht verbleven in maart 2018

8/10 – Goed

Jan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede locatie
De executive kamer is niets speciaals, persoonlijk zou ik die nooit meer boeken. Ontbijt is uitgebreid, locatie is super (Sukhumvit) is gezellig en dichtbij de mall Terminal 21.
2 nachten verbleven in december 2017

8/10 – Goed

Peter

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Top
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Teck Meng Wilson, Singapore

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice no fuss property
7 nachten verbleven in april 2024
Reactie van Kanta Hanvesakul - Resident Manager op 26 apr 2024
Dear Mr. Wilson,Thank you very much for taking the time to write your review regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay. These comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

2/10 – Ontzettend slecht

Jessica

Reisde met een groep
Negatief: Netheid, personeel en service en voorzieningen
Our experience at Novotel was highly disappointing. The customer service was subpar, and we won't be returning or recommending it to anyone. Despite booking a two-night stay along with our friends, we were charged a deposit four times higher than theirs - $8000 baht compared to their $2000 baht deposit. When we politely inquired about the discrepancy, the staff was rude and dismissive. They told us not to worry about the larger deposit since we would get it back if there was no damage to the room. Even when considering adding breakfast to our reservation, we were quoted different rates than our friends who had just done the same. The entire stay was uncomfortable, with the night staff displaying unprofessional behavior. It's clear that it's an acceptable practice for them to profile guests and charge deposits accordingly. While we did eventually receive our deposit back, the whole ordeal left us feeling uneasy about the hotel's practices and treatment of guests.
2 nachten verbleven in april 2024
Reactie van Nikolay Stoyanov - General Manager op 26 apr 2024
Dear Jessica,Thank you for choosing Novotel Bangkok Sukhumvit 20 for your recent stay, and we appreciate your feedback. We apologize for any inconvenience you experienced during your visit, and we take your comments seriously.We regret the confusion regarding the deposit amount. Our standard policy is to collect a deposit for guest room charges, in case not prepaid, and incidental expenses, which usually cover food and beverage consumption within our premises. Deviations from this policy should be clearly communicated to guests.Please note that the receptionist, who checked you in, got confused by the additional charges for your early check-in and the fact that several rooms were under the same party. We are committed to improving our team’s performance and their understanding of our deposit procedures. Rest assured, we will address this internally to prevent similar incidents in the future.We also would like to apologize for not clearly explaining our breakfast rate policies. We do offer discounted, fully prepaid rates upon check-in. If these rates are not secured at that time, our standard walk-in rate applies at the restaurant.Once again, we are sorry if you felt uncomfortable during your stay. Our employee’s intention was not to make you feel this way, and we appreciate your understanding.Profiling guests based on deposits is not our practice, and we apologize for any negative impression. On the contrary, we are glad that you eventually received your deposit back. Your feedback highlights areas where we can improve, and we appreciate your patience.We value your feedback as it helps us enhance our service. We hope that this experience will not prevent you from visiting us again in the future.Warm regards,

10/10 – Uitstekend

Tibor

G
5 nachten verbleven in april 2024
Reactie van Kanta Hanvesakul - Resident Manager op 10 apr 2024
Dear Tibor,We very much appreciate your score rating regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 – Uitstekend

Bogdan Mihai

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Kanta Hanvesakul - Resident Manager op 10 apr 2024
Dear Bogdan Mihai,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

TOMOYO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Kanta Hanvesakul - Resident Manager op 3 apr 2024
Dear Tomoyo,We very much appreciate your score rating regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 – Uitstekend

Magnus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Kanta Hanvesakul - Resident Manager op 3 apr 2024
Dear Magnus,Thank you very much for taking the time to rate the score regarding your recent experience with us. We are very glad to learn that you had a pleasant stay. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

8/10 – Goed

Rajeshwar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was very clean and well kept.
2 nachten verbleven in maart 2024
Reactie van Kanta Hanvesakul - Resident Manager op 3 apr 2024
Dear Rajeshwar,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

Sharmistha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to transportation on metro.
3 nachten verbleven in maart 2024
Reactie van Kanta Hanvesakul - Resident Manager op 3 apr 2024
Dear Sharmistha,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us and found the hotel location to be convenient. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

Yuki

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
近くにあるカフェやレストランが好きなので、環境も好きです。本当に特に不満がないホテルでした。プールがやや混んでいたけど、ホテルのせいではないし。
2 nachten verbleven in maart 2024
Reactie van Kanta Hanvesakul - Resident Manager op 3 apr 2024
Dear Ms. Yuki,Thank you very much for taking the time to write your review regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay and thank you for the wonderful comments. These comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

Maung Tun

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
In business district area and convenient.
2 nachten verbleven in februari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 11 mrt 2024
Dear Maung Tun, Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you enjoyed your stay with us and liked our hotel location. Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

8/10 – Goed

Alan, Katy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
19 nachten verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 1 mrt 2024
Dear Khun Alan,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

Patric

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Novotel is at a great and convenient location.
3 nachten verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 27 feb 2024
Dear Patric,Thank you very much for taking the time to review your recent experience with us. We are pleased to know that you enjoyed your experience and thank you for your valuable score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

8/10 – Goed

Hon Chun Andy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 27 feb 2024
Dear Hon Chun Andy,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

Allan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyday room cleaning, clean gym and swimming pool. Massage at hotel was also amazing.
8 nachten verbleven in februari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 27 feb 2024
Dear Allan,Thank you very much for taking the time to write your review regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay and thank you for the massage in the hotel. These comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

Shiozaki

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel. I would like to select this hotel if have a chance to visit Bangkok again.
3 nachten verbleven in februari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 21 feb 2024
Dear Khun Shiozaki,Thank you very much for taking the time to write your review regarding your recent experience with us. We are glad to learn that you enjoyed your stay. Please rest assured that we are committed to providing the highest level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back soon.Your Sincerely,

8/10 – Goed

SHENG-YI

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
服務好、整潔。
4 nachten verbleven in februari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 21 feb 2024
Dear SHENG-YI,We very much appreciate your review regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 – Uitstekend

Bruce, Collingwood

3 nachten verbleven in februari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 3 apr 2024
Dear Mr. Bruce,Thank you very much for taking the time to rate the score regarding your recent experience with us. We are very glad to learn that you had a pleasant stay. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

Edna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great! Thank you for all the staff at Novotel Sukhumvit 20👍
3 nachten verbleven in februari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 14 feb 2024
Dear Khun Edna,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back.Yours sincerely,

6/10 – Redelijk

Masaya

Positief: Netheid
Good
2 nachten verbleven in februari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 14 feb 2024
Dear Masaya,Thank you very much for taking the time to rate the score regarding your recent experience with us. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please feel free to share more details at H9343-GM2@accor.com for our improvement.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

8/10 – Goed

Tobias

Positief: Personeel en service, comfort kamer
Negatief: Netheid
Hotellet börjar bli ganska slitet och städningen i hörnen behöver bli bättre. Har bott här många gånger sen det öppnade för att det var rent och fräscht. Det ligger bra till och är fortfarande ganska prisvärt men letar nog efter ett nyare hotell till nästa resa.
5 nachten verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 6 feb 2024
Dear Mr, Tobias, Thank you very much for taking the time to write your review regarding your recent experience with us. We do apologize for the inconveniences that your experience was not met the expectation regarding the cleanliness. Please rest assured that the matter has been shared with the department heads concern for immediate improvement. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Once again please accept our sincere apologies and we look forward to welcoming you back.Yours sincerely,

8/10 – Goed

Michael, Floersheim

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr gutes Stadthotel in top Lage bei mehreren großen Malls. Viele gute Essensmöglichkeiten in unmittelbarer Nähe. 7/11 ist 2min zu Fuß entfernt. Zimmer haben eine gute Größe, sind mittlerweile aber etwas in die Jahre gekommen. Schmälert den insgesamt guten Eindruck aber nur minimal. Der Infinitypool und die skybar sind absolut zu empfehlen, ebenfalls das sehr gute Frühstück mit einer reichhaltigen Auswahl. Wir haben uns rundum wohl gefühlt, danke für den schönen Aufenthalt 🙏
4 nachten verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 2 feb 2024
Dear Mr. Michael,Thank you for your wonderful review! It is such a joy to hear that you have enjoyed your stay and every aspect of the hotel from the arrival experience to the Sky Bar. We have shared your comments with our entire team, as we strive to ensure that all our valued guests are provided with the best level of services. We all express our thanks for your business and hope we’ll have the honor of welcoming you back once again.Yours sincerely,

8/10 – Goed

DUJIN

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 2 feb 2024
Dear Janry Gabuyo,Thank you very much for taking the time to rate the score on google regarding your recent experience with us. We are very glad to learn that you had a pleasant stay. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

8/10 – Goed

Thomas, Laguna Niguel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel in a convenient location. Breakfast is also quite good.
2 nachten verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 2 feb 2024
Dear Mr. Thomas,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you enjoyed your stay with us and liked our hotel location. Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

Natascha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 26 jan 2024
Dear Natascha,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

Peter

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 26 jan 2024
Dear Peter,Thank you very much for taking the time to review your recent experience with us. We are pleased to know that you enjoyed your experience and thank you for your valuable score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

Emmanuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 26 jan 2024
Dear Emmanuel,Thank you very much for taking the time to review your recent experience with us. We are pleased to know that you enjoyed your experience and thank you for your valuable score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

8/10 – Goed

Salih

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es war in Ordnung, waren zwar nur einen Tag vor Ort aber das Personal war sehr hilfreich.
1 nacht verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 26 jan 2024
Dear Salih,Thank you very much for taking the time to rate the score on google regarding your recent experience with us. We are very glad to learn that you had a pleasant stay. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

YONGGYUN

3 nachten verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 26 jan 2024
Dear YONGGYUN,We very much appreciate your score rating regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 – Uitstekend

Ama

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is located in walking distance and restaurants. Staff were pleasant and respectful. Would recommend. Roof top bar is a must visit.
5 nachten verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 26 jan 2024
Dear Ama,Thank you very much for taking the time to write your review regarding your recent experience with us.We are glad to learn that you enjoyed your stay, especially at our rooftop bar. Please rest assured that we are committed to providing the highest level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back soon.Yours sincerely,

10/10 – Uitstekend

Woochul

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
아주 좋음 단 호텔 옆에 대마 판매점이 있다는게 좀...
2 nachten verbleven in december 2023
Reactie van Kanta Hanvesakul - Resident Manager op 26 jan 2024
Dear Khun Woochul,Thank you very much for taking the time to write your review of your recent experience with us. We are pleased to know that you had an enjoyable stay and thank you for your valuable comments and score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

Fredrik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Kanta Hanvesakul - Resident Manager op 10 jan 2024
Dear Mr. Fredrik,Thank you very much for taking the time to write your review regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay and thank you for the wonderful score. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

4/10 – Matig

liu saiphin

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van Kanta Hanvesakul - Resident Manager op 14 feb 2024
Dear liu saiphin,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

Kyeongmin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
침구가 세상에 너무 좋았습니다 체크아웃을 했는데도 또가서 눕고 싶었어요!
1 nacht verbleven in december 2023
Reactie van Kanta Hanvesakul - Resident Manager op 5 jan 2024
Dear Khun Kyeongmin,Thank you very much for taking the time to review regarding your recent experience with us. We are very glad to learn that you had a great experience and thank you for the wonderful comment regarding our bed! Your review is very important for us in ensuring that we provide the best level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

8/10 – Goed

DAVID, WALLANGARRA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Kanta Hanvesakul - Resident Manager op 5 jan 2024
Dear Mr. David,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

10/10 – Uitstekend

Nanette Calma

Reisde met partner
Good location, cleanliness and nice staff
5 nachten verbleven in december 2023
Reactie van Kanta Hanvesakul - Resident Manager op 2 jan 2024
Dear David G,Thank you very much for taking the time to write your review regarding your recent experience with us.It is wonderful to hear that you enjoyed your stay and liked our location, cleanliness and staff. Your comments are very important to us as we strive to ensure that all our valued guests are provided with the best level of services. Thank you once again and we look forward to welcoming you back soon! Yours sincerely,

10/10 – Uitstekend

Paula

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bom
Quarto atende super bem, super limpo mas a cama do quarto adicional eh no chão, tipo futton. Um sofá cama com molas seria mais confortável.
1 nacht verbleven in december 2023
Reactie van Kanta Hanvesakul - Resident Manager op 2 jan 2024
Dear Ms. Paula, Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us, especially your compliments for our room. However we have noted your comments on the sofa bed will certainly bear your suggestions in mind when we review our operations for improvement next.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back soon.Yours sincerely,

10/10 – Uitstekend

Patrik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Kanta Hanvesakul - Resident Manager op 27 dec 2023
Dear Mr. Patrik,We very much appreciate your score rating regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 – Redelijk

Harper

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very clean hotel in a central location. Was offered a breakfast package for 6 US dollars/day on check in. Was charged 450 bhat($13us)/day for breakfast. Sign offered laundary for 1000 bhat/bag. 2 bags submitted. Was charged for 3 bags ($88 us)- explained that more than 15 individual socks would count as a separate bag. When discussed at checkout, front desk was not amendable to making adjustments. Ruined what was otherwise a wonderful stay.
3 nachten verbleven in december 2023
Reactie van Kanta Hanvesakul - Resident Manager op 27 dec 2023
Dear Mr. Padolsky, Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you liked our room and hotel location. However we do apologize for any inconvenience you experienced during your stay, and we appreciate you bringing these concerns to our attention. Regarding the breakfast package, we have charged the price for an adult at 450 Baht which was agreed upon check in. For the laundry charge, our condition allows for a maximum of 15 pieces per bag, and charges are based on this standard. We sincerely apologize for any confusion and inconvenience caused. Please rest assure that the above matters have been shared with the Department concerned to ensure proper and clear communication to our valued guest.Once again, thank you for your valuable feedback and hope that you will give us another opportunity to be of service in the near future.Yours sincerely,

10/10 – Uitstekend

Jani

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Kanta Hanvesakul - Resident Manager op 25 dec 2023
Dear Khun Jani,Thank you very much for taking the time to review regarding your recent experience with us. We are very glad to learn that you had a great experience and thank you for the wonderful score. Your review is very important for us in ensuring that we provide the best level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,