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Beoordelingen van Sofitel Bangkok Sukhumvit

5 out of 5
Sofitel Bangkok Sukhumvit
189 Sukhumvit Road Soi 13-15, Klongtoey Nua, Wattana, Bangkok, Bangkok

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 621 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 276 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 70 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 1001 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Nicole Lee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2022
Reactie van Guest Experience Manager op 10 jan 2023
Dear Nicole Lee,Many thanks for the review and we hope to have the pleasure of welcoming you back soon.Sincerely,Kalpana Khadka

2/10 – Ontzettend slecht

johannes

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
They are dropping the ball big time as a regular guest that is very disappointing. But how the hotel staff acts now we won’t be back.
3 nachten verbleven in november 2021
Reactie van Guest Experience Manager op 7 dec 2021
Dear Mr Johannes, Thank you for your review. We are very concerned to learn of the incident in your room and will reach out to you via a private message. Regards, Kalpana Khadka

10/10 – Uitstekend

Dennis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great for staying while visiting exhibition
Great hotel when going for an exhibition at Bitec!
Reactie van Oliver Schnatz op 4 apr 2018
Dear Valued Guest, Thank you for taking the time to give us this nice review. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastisch hotel op een perfecte locatie!
Het hotel is een geweldige uitvalsbasis om Bangkok te bezoeken. Sukhumvit is de place to be qua omgeving, maar ook zeker om te winkelen en een hapje te eten.
5 nachten verbleven in december 2017
Reactie van Oliver Schnatz op 26 jan 2018
Dear Valued Guest, Thank you for giving your appreciation regarding your experience at Sofitel Bangkok Sukhumvit. We always endeavor our best to make sure our guests have a magnifique experience while staying with us, and this is a great reward to read your recommendation. I will make sure the team receives your kind words. We are looking forward to welcome you back soon. Yours sincerely, Oliver Schnatz

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super hotel, enige puntje was de douche deur, als die niet goed dicht zit, loopt het water weg.
2 nachten verbleven in december 2017
Dear Valued Guest, Thank you for taking the time to give this positive review on your experience with us. We are pleased to read that you enjoyed the hotel services. It will be our pleasure to welcome you back soon. Best regards, Oliver Schnatz

8/10 – Goed

gagandeep

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The amenities and rooms and hotel itself is nice but the staff doesn’t deliver that 5 star service like some of the other 5 star hotels in Bangkok
6 nachten verbleven in april 2024

10/10 – Uitstekend

CHAN

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was spacious
1 nacht verbleven in maart 2024

10/10 – Uitstekend

william, Singapore

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent new hotel only exceeded by the MOST gracious hospitable staff
3 nachten verbleven in maart 2024

6/10 – Redelijk

Yuichi

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

8/10 – Goed

Hagen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I only have two minor complaints, the mattress is too hard and the water pressure in the shower is not very good, takes forever to take a shower. Otherwise, this hotel is fantastic.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Horst

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front door staff in particular are excellent. But in general the whole hotel is worth every cent and we would definitely book it again.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Peter, JOHANNESHOV

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Väldigt bra hotell som ligger otroligt bra och nära till allt på Sukhumvit
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Amelia Floresca, San Antonio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I really enjoy our stay here and would like to recommend it and I will stay here again if I’m In bangkok the staff is very polite and our room is very clean
5 nachten verbleven in februari 2024

10/10 – Uitstekend

Felix

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Newly renovated, room bright and clean, staff are very polite , Food at Maison Mizuki is amazing, but the mattress not as good as many other five star hotels. The breakfast is very good but too busy.
8 nachten verbleven in februari 2024

8/10 – Goed

Lydia Fei Ya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nil
4 nachten verbleven in februari 2024

4/10 – Matig

Matthew

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

8/10 – Goed

Simos

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place
Nice hotel in a busy part of Bangkok. It’s nice and clean and great service. But it’s nothing special. I wouldn’t stay here again for the money. There are so many hotels on the same street. Just as nice and half the price and closer to the mall. I would recommend to stay at a hotel closer to the Emporium mall. It will be just as nice and cheaper and Better part of town.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

LEONARD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Donald, Edmonton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely one of the best hotel experiences ever. The room was amazing, staff friendly and helpful. Would definitely come back.
4 nachten verbleven in december 2023

8/10 – Goed

raymond

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Ms

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sofitel at Sukhumvit, Bangkok
Hotel was revamped. Rooms are very fresh and bright looking. Breakfast was expensive, for that price the spread was rather basic for Five star hotel.
Love the fact it was spacious
3 nachten verbleven in december 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Great hotel. Very happy with staff, amenities, location and the room.
3 nachten verbleven in december 2023
Reactie van Krit T. / Guest Experience Manager op 5 jan 2024
Dear Anonymous,We are truly obliged for your generous comments about your stay at Sofitel Bangkok Sukhumvit. We are incredibly pleased to learn that our welcoming team, diverse amenities, prime location and pleasing rooms have added substantial value to your experience.Please accept our heartfelt gratitude for your perfect rating and kind words. We remain at your service and hope to have the privilege of welcoming you once again in the foreseeable future, ensuring your next stay will be as memorable as the previous one.Yours sincerely,

8/10 – Goed

Manuel

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Krit T. / Guest Experience Manager op 5 jan 2024
Dear Manuel,It is indeed a joy to read such positive feedback. We are glad to know that you had an enjoyable experience. We ardently hope to have the opportunity to serve you once more at the Sofitel Bangkok Sukhumvit.Warmest regards,

10/10 – Uitstekend

Candy

1 nacht verbleven in december 2023

10/10 – Uitstekend

Candy

7 nachten verbleven in december 2023

6/10 – Redelijk

Jongbok

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
3 nachten verbleven in december 2023
Reactie van Krit T. / Guest Experience Manager op 28 dec 2023
Dear Jongbok,We are earnestly thankful for the time you have altruistically afforded to share your thoughts on your recent stay at Sofitel Bangkok Sukhumvit. We sincerely regret to discover that we did not meet your expectations during this instance.Our commitment towards constant refinement in our offerings makes your perspectives invaluable. If you could kindly offer further insight into any specific areas where you believe we could enhance our service and amenities, we would be deeply appreciative. Receiving this direction aligns with our ambition of crafting more delightful experiences for our esteemed guests.Once again, thank you for your insights. We are hopeful for another occasion to welcome you back, where we can strive to make your stay filled with much better memories.Yours sincerely,

10/10 – Uitstekend

S

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Krit T. / Guest Experience Manager op 28 dec 2023
Dear S,We are profoundly gratified by your exceptional rating - a true validation of our team's spirited endeavour and immense dedication. In the realm of hospitality, such an accolade is nothing short of fulfilling.Our mission has always been to make each guest's stay memorable through our passionate commitment to service and attention to even the smallest detail. It appears we have accomplished this during your visit, and for this, we thank you.We look forward to the pleasure of your company once again at Sofitel Bangkok Sukhumvit, hoping to continuously enrich your experiences with our hospitality.Warmest regards,Krit T.

8/10 – Goed

hazem

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Kenneth

2 nachten verbleven in december 2023
Reactie van Krit T. / Guest Experience Manager op 28 dec 2023
Dear Kenneth,We sincerely appreciate the exceptional rating you've kindly bestowed upon Sofitel Bangkok Sukhumvit. Your score speaks volumes about your delightful experience during your stay with us.Thank you once again for choosing Sofitel Bangkok Sukhumvit. We hope to welcome you back on your next visit to Bangkok for another excellent and enriching hospitality experience.Warmest regards,

10/10 – Uitstekend

Hai

Exceptional service. I had an issue with my room and it was promptly resolved professionally.
3 nachten verbleven in december 2023
Reactie van Krit T. / Guest Experience Manager op 8 dec 2023
Dear Hai,We remain ever grateful for your kind words regarding the exceptional service you experienced during your stay at our esteemed establishment. Your satisfaction is our top priority, and we are glad our team's prompt and professional response to the issue in your room met your expectations.With a continuous commitment to delivering impeccable service, your gracious feedback serves as a valuable inspiration to our entire staff.We eagerly anticipate the pleasure of welcoming you back to the Sofitel Bangkok Sukhumvit in the near future, endeavouring to provide an even more delightful experience during your next stay.Warmest regards,

10/10 – Uitstekend

Sung

2 nachten verbleven in november 2023
Reactie van Krit T. / Guest Experience Manager op 20 nov 2023
Dear Sung,We are honoured by your superior rating of our hospitality services. We sincerely appreciate your kind acknowledgment, and this only inspires us further in our mission. We eagerly anticipate welcoming you back to the Sofitel Bangkok Sukhumvit.Best regards,

10/10 – Uitstekend

KEE HO

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Krit T. / Guest Experience Manager op 20 nov 2023
Dear Kee Ho,We are truly grateful for your outstanding rating. This fuels our commitment to crafting memorable experiences wrapped in warmth and grace. We await the pleasure of welcoming you back to the Sofitel Bangkok Sukhumvit.Yours sincerely,

10/10 – Uitstekend

Seak Ki

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Krit T. / Guest Experience Manager op 20 nov 2023
Dear Seak Ki,Your perfect rating humbles us greatly. We appreciate your validation, which encourages us to always strive to nurture delightful experiences for our guests. We look forward to welcoming you back to the Sofitel Bangkok Sukhumvit.Most kindly,

10/10 – Uitstekend

julie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excellent spa treatments. excellent japanese restaurant in addition to other hotel restaurants. polite and helpful staff. the hotel itself does not have a noise problem, the surrounding area is noisy
4 nachten verbleven in oktober 2023
Reactie van Krit T. / Guest Experience Manager op 30 okt 2023
Dear Julie,We extend our heartfelt gratitude for your generous compliments on our Sofitel Spa and our Japanese restaurant, Maison Mizuki. We are thankful that these aspects enhanced the enjoyment of your stay.We aspire to provide our guests with a unique dining experience, and recognition such as yours affirms that we have resonated with our esteemed guests, which is truly fulfilling.Acknowledging your comments on the Spa, we are immensely pleased that you appreciated the treatments provided. Our dedication is to offer our guests a tranquil and rejuvenating space where they can unwind and your sentiments are profoundly encouraging.We are gratified by your compliment on our polite and helpful staff. Their efforts are indeed a vital component that helps ensure our guests receive our signature warm service.On your note about the noise in the surroundings, we recognise that tranquility is important to our guests and will ensure we find ways of making your next visit even more comfortable.We eagerly anticipate welcoming you back to Sofitel Bangkok Sukhumvit for another enriching experience.Yours sincerely

10/10 – Uitstekend

Tae Hee

2 nachten verbleven in september 2023
Reactie van Krit T. / Guest Experience Manager op 30 okt 2023
Dear Tae Hee,We are truly grateful for your outstanding rating. This fuels our commitment to crafting memorable experiences wrapped in warmth and grace. We await the pleasure of welcoming you back to Sofitel Bangkok Sukhumvit.Yours sincerely,

10/10 – Uitstekend

Janelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sofitel is always great. We loved our stay there.
2 nachten verbleven in september 2023
Reactie van Krit T. / Guest Experience Manager op 30 okt 2023
Dear Valued Guest,We happily accept your perfect rating with sincere appreciation. Your acknowledgment helps us strive with greater dedication. Anticipating the pleasure of serving you again at Sofitel Bangkok Sukhumvit.Respectfully yours,

10/10 – Uitstekend

PeiWen

1 nacht verbleven in augustus 2023
Reactie van Krit T. / Guest Experience Manager op 30 okt 2023
Dear Valued Guest,We are honored by your superior rating of our hospitality services. We sincerely appreciate your kind acknowledgment, and this only inspires us further in our mission. We eagerly anticipate welcoming you back to Sofitel Bangkok Sukhumvit.Best regards,

10/10 – Uitstekend

Andreas

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Businesstrip
First Class Business Hotel, very nice Personal, very friendly.
2 nachten verbleven in augustus 2023
Reactie van Krit T. / Guest Experience Manager op 30 okt 2023
Dear Valued Guest,We are truly grateful for your outstanding rating. This fuels our commitment to crafting memorable experiences wrapped in warmth and grace. We await the pleasure of welcoming you back to Sofitel Bangkok Sukhumvit.Yours sincerely,

10/10 – Uitstekend

Dieter

2 nachten verbleven in augustus 2023
Reactie van Krit T. / Guest Experience Manager op 30 okt 2023
Dear Valued Guest,With our deepest respect and gratitude, we acknowledge your perfect rating. This honour compels us to continuously serve with warmth and finesse. We hope to add more stellar experiences to your next stay with us.Humbly yours,

8/10 – Goed

Krishan

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room. Staff were very polite and helpful. Pool was excellent. Will return for sure.
3 nachten verbleven in augustus 2023
Reactie van Krit T. / Guest Experience Manager op 17 nov 2023
Dear Krishan,We are profoundly appreciative of your eloquent comments, articulating the level of service from our dedicated team, and your delight with our delightful pool facilities. Your satisfaction is, indeed, our highest aspiration, and we are glad that we have successfully achieved this aim during your stay.It would bring us great pleasure to welcome you back for another sublime experience in the near future. Your continued patronage is, unquestionably, a symbol of our accomplishment.Highest regards,

10/10 – Uitstekend

Diego

2 nachten verbleven in augustus 2023
Reactie van Krit T. / Guest Experience Manager op 17 nov 2023
Dear Diego,Your perfect rating humbles us greatly. We appreciate your validation, which encourages us to always strive to nurture delightful experiences for our guests. We look forward to welcoming you back to the Sofitel Bangkok Sukhumvit.Most kindly,

10/10 – Uitstekend

YUKO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
朝食付きで予約したつもりでしたが、チェックインの際に朝食が付いていなかったので、別途支払いました。こちらの手違いでしたでしょうか。
3 nachten verbleven in augustus 2023
Reactie van Krit T. / Guest Experience Manager op 17 nov 2023
Dear Yuko,Thank you for sharing your experience with us. We appreciate your generous rating despite the confusion regarding your breakfast reservation. Unfortunately, due to our separate operations from Expedia, we are not privy to the details of your initial reservation. Our goal is to ensure that the booking details passed onto us are correctly implemented, and we sincerely apologise if this was not the case during your visit.Please accept our apologies for any inconvenience. We continually strive to improve our services, and your input will greatly assist us in this endeavour. We look forward to the honour of welcoming you back in the near future, ever intent on fulfilling earnest expectations for an enjoyable stay.Warmest regards,

10/10 – Uitstekend

KA MAN

3 nachten verbleven in augustus 2023
Reactie van Krit T. / Guest Experience Manager op 17 nov 2023
Dear Ka Man,We are truly grateful for your outstanding rating. This fuels our commitment to crafting memorable experiences wrapped in warmth and grace. We await the pleasure of welcoming you back to the Sofitel Bangkok Sukhumvit.Yours sincerely,

10/10 – Uitstekend

John

3 nachten verbleven in juli 2023
Reactie van Krit T. / Guest Experience Manager op 17 nov 2023
Dear John,We are honoured by your superior rating of our hospitality services. We sincerely appreciate your kind acknowledgment, and this only inspires us further in our mission. We eagerly anticipate welcoming you back to the Sofitel Bangkok Sukhumvit.Best regards,

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service
3 nachten verbleven in juli 2023
Reactie van Krit T. / Guest Experience Manager op 17 nov 2023
Dear valued guest,We are genuinely thankful for your feedback. It fills us with immense joy to learn that we succeeded in providing you with an experience to cherish. We look forward to welcoming you back to the Sofitel Bangkok Sukhumvit again in the future.Best regards,

8/10 – Goed

SEIJI

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
セーフティボックスが調子悪くて困りました、友達の部屋も何度かエラーが出て困ってました。 それ以外は良いホテルです。 朝食も美味しいし、高めですが良いレストランもあり、デパートや駅も近く快適でした。
2 nachten verbleven in juli 2023
Reactie van Krit T. / Guest Experience Manager op 17 nov 2023
セイジ様この度は、当ホテルをご利用いただき誠にありがとうございました。当ホテル、朝食の味、主要都市への近さ、そして洗練されたダイニングセレクションをお気に召していただけたようで、大変嬉しく思います。しかしながら、セーフティボックスのエラーによりご迷惑をおかけしたことについては、大変申し訳なく思っております。このようなサービスは私どもの目指すサービスではございませんので、深くお詫び申し上げます。お客様のご意見は私どもにとって最も重要なものであり、今後このようなことが起こらないよう早急に注意するようチームに伝えさせていただきました。ソフィテル・バンコク・スクンビットのホスピタリティの真髄を反映した完璧なご滞在をお約束いたしますので、またの機会がございましたら、ぜひご利用くださいますようお願い申し上げます。よろしくお願いいたします、

8/10 – Goed

Tim

2 nachten verbleven in juni 2023
Reactie van Krit T. / Guest Experience Manager op 17 nov 2023
Dear Tim,We appreciate your judgement and the generous rating accorded to the Sofitel Bangkok Sukhumvit. We humbly accept these as a source of inspiration to refine our services and enhance every guest's experience.While we are sincerely glad that your stay was enjoyable, we acknowledge that there is always room to further excel to meet the high standards of our discerning international guests. We are committed to making continuous improvements, and your rating is a significant guide in this effort.Your satisfaction is our foremost priority, and we sincerely look forward to having the opportunity to surpass the benchmark during your next visit. Thank you once again for considering the Sofitel Bangkok Sukhumvit.Warm regards,

10/10 – Uitstekend

yasuo

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2023
Reactie van Krit T. / Guest Experience Manager op 17 nov 2023
Dear Yasuo,Your feedback regarding your stay at the Sofitel Bangkok Sukhumvit is greatly valued.Positive feedback such as yours truly motivates us to persistently enhance the quality of our offerings. Your comments will undoubtedly serve as encouragement for our entire staff.We eagerly await the opportunity to host you once again, aiming for an experience as beautiful as the previous one.Best regards,