Dear Sven,Bedankt voor het delen van je feedback! Het spijt ons te horen dat je wat last had van lawaai vanaf de straat, zelfs met het raam gesloten. We begrijpen hoe belangrijk een goede nachtrust is tijdens je verblijf. We zullen je opmerkingen zeker in overweging nemen ter verbetering van de geluidsisolatie in de kamers. Als er nog andere opmerkingen zijn waar we je mee kunnen helpen, laat het ons dan gerust weten. We hopen je in de toekomst opnieuw te mogen verwelkomen voor een nog aangenamer verblijf!

Dear Roland,t sounds like you had a pleasant stay! Being in the middle of Barcelona and near a metro station is definitely convenient for exploring the city. If you have any other feedback or need further assistance, feel free to let us know. We're here to help!Kind regards

Dear Pauline,Thank you for evaluating your stay at the Barcelona Universal Hotel. We hope to see you again during your next stay in Barcelona.Kind regards

Dear Jan,Thank you for your feedback!Kind Regards,

Thank you Stefanie for your lovely scoring.Kind Regards,

Dank je wel voor je feedback. We zijn blij dat je de centrale ligging, schone ruime kamers en het goede ontbijt waardeerde. Het spijt ons echter te horen dat je wat problemen had met het personeel bij het ontbijt. We nemen je opmerking serieus en zullen ervoor zorgen dat dit wordt besproken met het team om de service te verbeteren. We hopen dat je ondanks deze kwestie een aangenaam verblijf hebt gehad en dat je in de toekomst overweegt bij ons te verblijven.

Het lijkt erop dat je hebt gemerkt dat de kamers aan de straatkant vrij gehorig zijn en dat de kamer mogelijk een update kan gebruiken. Het is altijd waardevol om feedback te delen, omdat dit kan bijdragen aan de verbetering van de diensten en faciliteiten van een hotel. Als je specifieke zorgen hebt, is het vaak nuttig om deze met de receptie van het hotel te bespreken, omdat ze soms oplossingen kunnen bieden of je een andere kamer kunnen aanbieden als beschikbaar.Bedankt voor het delen van je feedback! Als je nog andere vragen of opmerkingen hebt, sta ik tot je dienst.

Dear Wilhelmina,Thank you very much for your excelent feedback.Hope to have teh chance to welcome you back very soon!Kind Regards,

Thank you Ayla for your lovely scoring and feedback.Looking forward welcoming you back.Kind Regards,

Dear Suzy,Thank you very much for your lovely feedback,I do hope to have the chance to welcoming you back soon.Kind Regards,

Thank you Kornelis for your score and feedback.Warm Regards,

Thank you Angeline for your scoring.Kind Regards,

Dear Jelte,Thank you very much for taking the time to share your comment. We are glad that you had a good experience with us. We work every day to provide our customers with a good experience. Many guests like you enjoy our buffet breakfast and that makes us very happy. The hotel is located on a very busy avenue which makes it easy to get around by metro (we have two metro lines at the door of the hotel) and a 10-minute walk to Las Ramblas and the Gothic Quarter.We hope to have you with us again and that you can enjoy our hotel and Barcelona again. Best regards

Many thanks for your feedback! We will share your experience with the rest of our colleagues

Many thanks for your feedback! We will share your experience with the rest of our colleagues!

Dear Tina,Thank you for your kind words! We're thrilled to hear that you found our hotel lovely and clean, and that you enjoyed the food as well. Providing a comfortable and enjoyable experience for our guests is always our top priority. Kind regards

Dear Esther,We're delighted to hear that you had such a positive experience during your stay! Providing excellent service and a comfortable environment for our guests is our top priority, and we're thrilled that you found our staff friendly and accommodating.We'd love to welcome you back for another wonderful stay in the future!

Dear Guadalupe,Thank you for sharing your experience with us! We're glad to hear that you enjoyed your 4-night stay overall. It's wonderful to know that you found our rooftop bar to be a great place to unwind and that the metro station next to the hotel made getting around convenient for you. We're also pleased to hear that you enjoyed dining at our restaurant and that you found our staff to be very friendly.We appreciate your understanding regarding the room size and the potential for noise from the main street. We'll take your feedback into consideration as we continue to improve our guest experience..We'd love to welcome you back for another wonderful stay in the future!

Dear Natalie,Thank you for rating your stay at the Barcelona Universal Hotel. We hope to welcome you again during your next stay in Barcelona.

Dear Gabriel,Thank you for your kind words! We're thrilled to hear that you had a great stay with us and that you found our hotel clean, comfortable, and friendly. We're also delighted that you enjoyed our excellent breakfast offerings.Your satisfaction is our top priority, and we're glad to hear that you would stay with us again. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

Dear Guida Jorge,Thank you for your feedback! We're thrilled to hear that you enjoyed our amazing location, with the metro stop conveniently located in front of the hotel. It's great to know that you found our breakfast excellent as well.Your satisfaction is our priority, and we're delighted that we could contribute to a positive experience during your stay..We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Dear James,We are sorry that your stay did not meet your expectations. We will take your comments into account for future occasions.Kind regards

Dear Gary,Thank you for sharing your experience with us! We're thrilled to hear that Emma provided you with terrific service during check-in and that you found the room amazing and pleasant during your 4-day stay. We appreciate your understanding regarding the closure of the pool due to the city's drought alert.We apologize for any inconvenience caused by the pool closure and agree that it would have been preferable to notify guests in advance. Your feedback is valuable to us, and we'll take it into consideration to improve our communication with guests in similar situations in the future.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Kind regards

Here's a response to address the various points raised in the feedback:Dear Hollie,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that overall you had a very good experience and enjoyed the great views from our rooftop area. We're also pleased that you found our hotel's location convenient, with easy access to many tourist attractions and the metro right outside the door.We sincerely apologize for any inconvenience caused by the closure of our pool due to the water shortage in the city. Regarding the noise disturbances you experienced, we apologize for any disruption to your sleep caused by other guests. We strive to maintain a peaceful environment for all our guests and will address this issue with our team to ensure that appropriate measures are taken to minimize noise disturbances in the future.We truly appreciate your understanding and your detailed feedback, as it helps us improve our services and guest experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

Dear Claudia,Thank you for sharing your experience. We apologize for the inconvenience with the blocked sink in your room. We'll take immediate steps to address it. We hope to welcome you back and provide an improved experience.Kind regards

Estimada Katia,Agradecemos su comentario positivo sobre el tamaño de las habitaciones, nuestro desayuno y la ubicación conveniente. Nos alegra saber que disfrutó de su estancia con nosotros y esperamos recibirle nuevamente pronto.

Dear Jennifer,It sounds like you found the perfect spot for a short break! A fantastic location near Las Ramblas and a metro station makes it easy to get around and explore the city. And having a delicious breakfast and a rooftop terrace sounds like a great way to start the day and unwind after sightseeing. Plus, a free sangria masterclass sounds like a lot of fun! Thanks for sharing your wonderful experience!Warm regards

Dear Walid,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed our great location and that our staff members made your stay truly special with their genuine and professional service.We're glad to know that you appreciated the coffee machine in the lobby. It's always nice to have convenient amenities like that available for our guests.We hope to have the pleasure of welcoming you back soon for another wonderful stay!Kind regards

Dear BrendaThank you for your feedback! We're delighted to hear that you found our property conveniently located for shopping and within walking distance to nearby attractions. Ensuring our guests have a seamless and enjoyable experience is our priority, and we're glad to know that our location met your needs.We hope to have the pleasure of welcoming you back in the future for another convenient stay.Kind regards

Dear Peter,Thank you for rating your stay at the Barcelona Universal Hotel. We hope to welcome you again during your next stay in Barcelona.Kind regards

Dear Ali,Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic long weekend stay at our hotel.It's great to know that our convenient location, with the main Metro stop right outside, made exploring Barcelona's attractions easy for you. We appreciate your understanding regarding the temporary closure of our rooftop pool due to the recent drought in Catalonia.We're delighted that you found our rooms clean and our facilities satisfactory. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, so we're pleased to hear that you appreciated their friendliness and professionalism.Thank you for recommending us, and we look forward to welcoming you back for another wonderful stay in the future!Warm regards,

Wir freuen uns, dass es Ihnen gefallen hat! Wenn Sie weitere Fragen oder Bedenken haben, stehe ich Ihnen gerne zur Verfügung.

Dear Mervyn,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our hotel's good location, helpful staff, and lovely breakfast.We apologize for any inconvenience caused by noise from the main road during the night. Your comfort is important to us, and we will take your feedback into consideration to ensure that future stays are more peaceful.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay.Kind regards

Dear Roberto,Thank you for letting us know! If you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to ensure your experience with us is always excellent.Kind regards

Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the lack of natural light in your room. Next time we will assign you a exterior one. Kin regards