Dear Guest, Thank you very much for your nice feedback. We are glad you enjoyed the stay in our hotel and are looking forward to welcome you with us again.Best regards,Hotel Metropol

Dear Sem Thank you so much for your kind comment and of course as well for your stay with us. We very appreciate to know, that you had a pleasant stay with us and could enjoy your upgrade. Of course we forwarded your compliment as well to our staff. All rooms dispose of quadruple glazed Windows, which avoid most of the noise, but if you prefer a room facing the courtyard, please let us know for your hopefully next stay and we try our best to fulfill your wish. It would be great to welcome you back and we wish you all the best until then.

Dear guests First of all we like to apologize that we are not able to answer you in Dutch but nevertheless wanted to thank you for your stay with us and your kind comment. It would be a pleasure for us to welcome you again for a next stopover in Basel or to explore this beautiful city. Until then we wish you all the best. Isabelle Tanachian & Holger Brombacher, Management

Lieber Gast,Vielen Dank für Ihr Feedback zu Ihrem kürzlichen Aufenthalt bei uns. Es freut uns sehr zu hören, dass Sie unser Hotel als ideal gelegen empfunden haben, um zum SBB Basel und zum Flughafen zu gelangen, sowie für Sightseeing-Aktivitäten in der Stadt.Besonders erfreut sind wir darüber, dass Sie unsere Bettwaren und Betten als von ausgezeichneter Qualität empfunden haben. Wir sind der Meinung, dass eine erholsame Nachtruhe für das Wohlbefinden unserer Gäste entscheidend ist, und wir freuen uns, dass wir Ihnen eine erholsame Erfahrung bieten konnten.Es war uns eine Freude, Sie als Gast bei uns zu haben, und wir hoffen, Sie in Zukunft erneut bei uns begrüßen zu dürfen. Wenn wir sonst noch etwas tun können, um Ihren nächsten Aufenthalt noch angenehmer zu gestalten, lassen Sie es uns bitte wissen.Mit herzlichen Grüßen,FO

Dear guest,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the lack of hot water on the first day and the ventilation system being out of service for the duration of your visit. We understand how uncomfortable and frustrating these issues must have been, especially with young children.Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we were unable to provide you with a more pleasant experience. We apologize for any inconvenience caused by the room temperature reaching uncomfortable levels, and we regret that our staff did not offer alternative solutions or the option to relocate to a different room.Please know that we take your feedback seriously, and we will use it to address and improve upon the issues you encountered to ensure that they do not happen again in the future.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much improved stay in the future. If you would like to discuss your experience further or if there's anything else we can do to make amends, please don't hesitate to contact us directly.Warm regards,FO

Dear Mustafa,Thank you so much for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,Hennadii YerchenkoFront Desk TeamHotel Metropol

Dear Nicole,It's great to hear that you had a positive experience at the hotel! If you have any other comments, questions, or need more information, please feel free to share. I am here to help!Best wishes,Hennadii Yerchenko & Front Desk TeamHotel Metropol

Sehr geehter Gast, Vielen Dank für Ihr Feedback, Jörg! Es freut uns zu hören, dass Sie mit dem Preis-Leistungs-Verhältnis zufrieden waren. Wenn Sie weitere Anmerkungen oder Anfragen haben, lassen Sie es uns gerne wissen. Wir hoffen, Sie bald wieder als Gast begrüßen zu dürfen!Freundliche GrüsseFO

Dear Guest, Thank you for providing your rating. We're pleased to see that your overall experience was positive. If you have any specific feedback or suggestions on how we can improve and earn a higher rating next time, please feel free to share. We value your input and strive to make each guest's stay as enjoyable as possible. We hope to have the opportunity to welcome you again in the future. Safe travels!FO

Dear Guest, Thank you for providing your rating. We're pleased to see that your overall experience was positive. If you have any specific feedback or suggestions on how we can improve and earn a higher rating next time, please feel free to share. We value your input and strive to make each guest's stay as enjoyable as possible. We hope to have the opportunity to welcome you again in the future. Safe travels!FO

Dear Guest, Thank you for your feedback! We appreciate your understanding regarding the temperature challenges and are glad to hear that overall your stay was flawless. The convenience of utilizing BaselCard is indeed a significant advantage. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. Safe travels!FO

Liebe Gast, Vielen Dank für die positive Bewertung! Es freut mich zu hören, dass Ihr Aufenthalt zufriedenstellend war. Falls Sie weitere Fragen haben oder noch mehr Feedback teilen möchten, stehe ich Ihnen gerne zur Verfügung. Wir hoffen, Sie bald wieder als Gast begrüßen zu dürfen!Freundliche GrüsseFO

Dear Guest, Thank you for providing your rating. We're pleased to see that your overall experience was positive. If you have any specific feedback or suggestions on how we can improve and earn a higher rating next time, please feel free to share. We value your input and strive to make each guest's stay as enjoyable as possible. We hope to have the opportunity to welcome you again in the future. Safe travels!FO

Dear guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel well-located near the train station and convenient for free public transportation throughout the city. We understand that Switzerland, in general, can be expensive, and we appreciate your perspective on the value for the price.We strive to provide a comfortable stay, and we're glad to know that you found your room satisfactory. If there are specific areas where you think we can improve or if you have any additional comments, please feel free to share them. We value your input as we continuously work to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future.Warm regards,FO

Dear Guest, Thank you for sharing your feedback. It's great to hear that you found the property to be centrally located and convenient for exploring the area. If you have any more details or specific comments about your experience, feel free to share. We aim to provide a comfortable and enjoyable stay for all guests, and your input is valuable. If you have any other questions or if there's anything else we can assist you with, please let us know. Safe travels!,Kind regards, FO

Lieber Gast,Vielen Dank für Ihre Bewertung! Wenn Sie spezifisches Feedback oder Anmerkungen haben, die uns helfen könnten, unseren Service zu verbessern, würden wir uns freuen, davon zu hören. Ihre Zufriedenheit ist uns wichtig. Falls Sie weitere Fragen oder Anliegen haben, stehe ich Ihnen gerne zur Verfügung.Freundliche GrüsseFO

Dear guest,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that our hotel met your expectations and was convenient for your purposes. It's fantastic to know that you would consider staying with us again.We appreciate your support, and we look forward to welcoming you back on your next visit. If you have any specific suggestions or preferences for your future stays, please don't hesitate to let us know. We aim to provide a great experience for our guests, and your input is valuable in achieving that goal.Safe travels, and we hope to see you soon!Best regards,FO

Dear Guest, Thank you for your positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any comments you'd like to share, feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Kind regards, FO

Dear Guest, Thank you for your positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any comments you'd like to share, feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Kind regards, FO

Dear Hiroshi,Thank you very much for your feedback!We're glad to hear that you had a positive experience overall. If there's anything specific that you think we could improve upon to earn a full 5-star rating next time, please feel free to let us know. We always strive to provide the best possible service to our guests.We hope to have the opportunity to welcome you back in the future!Best regards,Hennadii Yerchenko Front Desk TeamHotel Metropol

Sehr geehter Gast,Vielen Dank für Ihre Bewertung! Wenn Sie spezifisches Feedback oder Anmerkungen haben, die uns helfen könnten, unseren Service zu verbessern, würden wir uns freuen, davon zu hören. Ihre Zufriedenheit ist uns wichtig. Falls Sie weitere Fragen oder Anliegen haben, stehe ich Ihnen gerne zur Verfügung.Freundliche GrüsseFO

Dear guest,Thank you for providing feedback about your stay at Hotel Euler. We appreciate your observation about the entrance involving a flight of stairs and the potential challenge for guests with heavy suitcases. It's valuable information for future guests to be aware of, and we appreciate your sharing this detail.If there's anything else you would like to share or if you have specific suggestions, please feel free to let us know. We aim to enhance our guests' experience, and your input is important.We hope you enjoyed your stay overall, and we look forward to welcoming you again if your travels bring you back to Basel.Best regards,FO

Sehr geehter Gast, Vielen Dank für die positive Bewertung! Es freut mich zu hören, dass Ihr Aufenthalt zufriedenstellend war. Falls Sie weitere Fragen haben oder noch mehr Feedback teilen möchten, stehe ich Ihnen gerne zur Verfügung. Wir hoffen, Sie bald wieder als Gast begrüßen zu dürfen!Freundliche GrüsseFO

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Carmelo Barba & TeamFront Office Manager

Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüssen zu dürfen!Mit freundlichen Grüssen,Carmelo Barba & TeamFront Office Manager

Cher Laurent,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.CordialementCarmelo Barba & TeamFront Office Manager

Dear Geoffrey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Carmelo Barba & TeamFront Office Manager

Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüssen zu dürfen!Mit freundlichen Grüssen,Carmelo Barba & TeamFront Office Manager

Dear Samuel,Thank you very much for your great review!We are glad you enjoyed your stay with us.Looking forward to welcoming you again in the future.Best regards,Carmelo Barba & TeamFront Office Manager

Dear Cliff,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Carmelo BarbaFront Office Manager

Dear Rodolfo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Carmelo BarbaFront Office Manager

Dear Ai.,We were disheartened to read your recent review of our hotel, and we sincerely apologize for the experience you had during your stay. Your feedback is important to us, as it allows us to identify areas that need improvement and make necessary changes to ensure the satisfaction of our guests.We are deeply sorry that you found our hotel to be a 2 out of 10 experience, and we would appreciate any additional details you can provide to help us understand your specific concerns. We take all guest feedback seriously, and we are committed to addressing any issues you encountered.We hope you would consider giving us another chance in the future to provide you with a more positive and enjoyable stay. If you decide to return, please do not hesitate to reach out to us directly so that we can ensure a more pleasant experience for you.Thank you for taking the time to share your thoughts, and we appreciate your valuable feedback.Sincerely,Carmelo BarbaFront Office Manager

Dear Laurent,Thank you for your excellent rating! We're thrilled to hear that you had a perfect experience during your stay.Your feedback is greatly appreciated, and if you ever have any comments or suggestions on how we can continue to provide outstanding service, please feel free to share.We look forward to hosting you again in the future, and please don't hesitate to reach out if you need anything.Best regards,Hennadii Yerchenko & Front Desk Team

Dear Ali,Thank you for your positive feedback!Your feedback is greatly appreciated, and if you ever have any comments or suggestions on how we can continue to provide outstanding service, please feel free to share.We look forward to hosting you again in the future, and please don't hesitate to reach out if you need anything.Best regards,Hennadii Yerchenko & Front Desk Team

Dear Otisi,Thank you for your rating! We appreciate your feedback. If you have any specific comments or suggestions to help us improve, please feel free to share them with us. We aim to provide the best possible experience for our guests and value your input. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for an even better experience.Best wishes,Hennadii Yerchenko & Front Desk Team

Cher(e) WHF,Nous vous remercions d'avoir pris le temps de partager votre avis sur notre hôtel. Nous sommes ravis de savoir que vous avez trouvé notre établissement propre et bien situé à proximité de la gare. Cependant, nous sommes désolés d'apprendre que vous avez eu chaud dans votre chambre en raison d'un manque d'aération et de climatisation.Votre confort est une priorité pour nous, et nous prenons en compte vos commentaires pour améliorer nos services. Nous vous présentons nos excuses pour tout désagrément que cela a pu causer pendant votre séjour.Nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur et de vous offrir une expérience plus agréable.Cordialement,Carmelo Barba & l'équipe de l'hôtelFront Office Manager

Dear Mark,Thhank you very much for your positive feedback!If you have any more feedback or questions, don't hesitate to reach out.Best wishes,Front Desk Hotel Metropol

Thank you for taking the time to share your experience, Raul!It's good to know that you found your room at the Hotel Metropol to be well-furnished and clean, even though it was a brief one-night stay. The close proximity to Basel Train Station is indeed a convenient aspect of this hotel.If you have any specific preferences or requests for future stays, please feel free to let us know. We hope to have the opportunity to welcome you back in the future for a longer stay, where you can explore more of what the hotel and the surrounding area have to offer. If you have any more feedback or questions, don't hesitate to reach out.Best regards,Hennadii Yerchenko & Front Desk Team

Dear Fiona,Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your input as it helps us to continuously improve our services and address any shortcomings.We are truly sorry to hear that your one-night stopover experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and we apologize for falling short in this instance.Your comments about the check-out process are also noted. We apologize for any inconvenience caused by the malfunctioning auto check-out machine and the absence of a staff member at the reception. We will work on improving our check-out procedures to ensure a smoother experience for our guests.Your feedback is invaluable to us, and we want to make things right. We would appreciate the opportunity to regain your trust and provide you with a more comfortable and pleasant stay in the future.Warm regards,Carmelo BarbaFront Office Manager

Sehr geehrter Johan Lilly,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir schätzen Ihr Feedback, da es uns hilft, unsere Leistungen zu verbessern.Es tut uns leid zu hören, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wenn Sie bereit sind, würden wir gerne mehr darüber erfahren, was genau nicht zufriedenstellend war, damit wir mögliche Probleme identifizieren und beheben können.Ihr Komfort und Ihre Zufriedenheit sind uns wichtig, und wir möchten sicherstellen, dass unsere Gäste einen angenehmen Aufenthalt haben. Wenn es spezifische Anliegen gibt, die Sie besprechen möchten, oder wenn wir Ihnen in irgendeiner Weise behilflich sein können, zögern Sie bitte nicht, uns direkt zu kontaktieren.Wir hoffen, dass Sie uns in Zukunft erneut die Gelegenheit geben werden, Sie zu überzeugen, und dass wir Ihre Erwartungen übertreffen können.Mit freundlichen Grüßen,Hennadii Yerchenko Hotel Metropol

Dear Judy,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you had a great experience overall.However, we apologize for the discomfort you experienced due to the lack of air conditioning or air circulation in the room, especially during hot summer weather. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our accommodations. If you have any further comments or if there's anything else we can do to make your future stays more comfortable, please don't hesitate to let us know.Thank you for choosing to stay with us.Best regards,Hennadii Yerchenko Front Desk

Liebe Gertrud,Es tut uns sehr leid zu hören, dass Sie Schwierigkeiten hatten, Ihr Gepäck auf Ihr Zimmer zu bringen, und wir entschuldigen uns für die Unannehmlichkeiten. Wir wissen, wie wichtig der Komfort unserer Gäste ist, insbesondere der älteren Menschen. Wir werden Ihr Feedback nutzen, um unseren Service zu verbessern.Bitte lassen Sie uns wissen, wenn Sie bei Ihrer nächsten Buchung besondere Bedürfnisse oder Vorlieben haben, und wir werden unser Bestes tun, um Ihren Aufenthalt so angenehm wie möglich zu gestalten. Wir danken Ihnen für Ihr Verständnis und hoffen, dass wir Sie in Zukunft wiedersehen werden.Liebe GrüßeHennadii Yerchenko & Front Desk Team

Liebe sarah,Vielen Dank, Sarah Louisa, für deine Bewertung! Es freut uns zu hören, dass du die Sauberkeit unseres Hotels und die ruhige Lage geschätzt hast. Wir hoffen, dass du einen angenehmen Aufenthalt hattest. Wenn du in der Zukunft weitere Anliegen oder Anfragen hast, zögere nicht, uns zu kontaktieren. Nochmals vielen Dank für deinen Besuch und hoffentlich dürfen wir dich bald wieder bei uns begrüßen!Front Desk Team

Dear Vikram,Thank you for bringing this matter to our attention. We take the safety and comfort of our guests very seriously, and we apologize for any inconvenience caused by the situation you described. We will investigate this issue and work with the local authorities to ensure the safety of our guests and the surrounding area. Your feedback is essential in helping us maintain a pleasant environment for all our guests, and we appreciate your vigilance in reporting this concern. If you have any further information or specific details to share, please feel free to contact our management or front desk, and we will take appropriate action. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.Best wishes,Front Desk Team