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Beoordelingen van Quality Inn & Suites Palm Island Indoor Waterpark

2.5 out of 5
Quality Inn & Suites Palm Island Indoor Waterpark
8250 Park Rd, Batavia, NY

Beoordelingen

5,6
Gastenscore: 10 - Uitstekend. 100 van 848 beoordelingen" "
Gastenscore: 8 - Goed. 177 van 848 beoordelingen" "
Gastenscore: 6 - Redelijk. 186 van 848 beoordelingen" "
Gastenscore: 4 - Matig. 175 van 848 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 210 van 848 beoordelingen" "

5,6/10

Netheid

7,0/10

Personeel en service

4,6/10

Voorzieningen

5,0/10

Staat van de accommodatie en faciliteiten

4,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Donna

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is dirty nothing works you ask staff for something never get it I ask that our room be made up came back later in evening NEVER DONE DO NOT LET CUSTOMERS BOOK THERE IT ALSO SMELLS I JUST WISH I COULD GET MY MONEY BACK YOU SHOULD NOT LET ANYONE BOOK THERE NOT SAFE EITHER and we travel a lot never but in a place like this before my first experience with you I will have a hard time booking with again I am sorry for the truth
2 nachten verbleven in april 2024

4/10 – Matig

Paula

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was in disrepair - drapes wouldn't close, bathroom sink cracked, bathroom fan incredibly noisy, the TV base was broken. There were no chairs in the room and we couldn't use the internet. Check-in was difficult, staff maintained we needed to pay again, despite having a receipt as we paid through Expedia on booking. Eventually gave us a terrible room and said we'd need to speak to the manager in the morning. Overall a bad experience, although the morning manager was pleasant and agreed we had paid as they had received the payment from Expedia. Ironically we chose Quality Inn over many others in the area thinking it would be "Quality"
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Caitlin

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exreme infestation!
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Michael

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Terry

1 nacht verbleven in april 2024

6/10 – Redelijk

Latoya

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Felt more like a shelter than a hotel. Didn’t feel safe. Building was run down and dingy.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Katie

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely stay away from this hotel. First, the hallways and room smelled strongly of cigarettes (we did not book a smoking room). The room also smelled like body odor and sewage. The furniture in the room was very run down and in bad shape. The sink was broken and there was even a cigarette burn on the sheets. We only stayed because we got in at 12:30am and just needed to sleep. When we notified staff while checking out, they did not care. I think they know they run a dirty trashy hotel and they don’t care. I don’t know how this place is in business still honestly. And to add on, the waterpark is only open Friday Saturday Sunday and this is not disclosed anywhere on their website. But from the other reviews I’ve now read, it sounds like we dodged a bullet there.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Danishka

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean , nice staff person , nice !!!
1 nacht verbleven in maart 2024

8/10 – Goed

Curtrice

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place was really comfortable like any hotel people were there. The staff was very attentatiive. The children played for a long time in the water park area. We had no complaints.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Bernadette

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
This property has a bad odor. The room was stinky and dirty. I didn’t stay in the room 5 minutes before calling and getting a refund.
2 nachten verbleven in maart 2024

4/10 – Matig

Michael, Baldwinsville

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel was close to Batavia Downs Casino where we were seeing a show but that was the only plus. The property was rundown on the outside and much worse inside. Everything felt old, the decor, the carpeting and the room was quite outdated. No safe, no refrigerator, no ashtray for a smoking room, very few outlets and the heater/air conditioner was so loud it sounded like it would break down any minute. The beds were comfortable enough but nothing had a crisp, just cleaned feel to it. the shower curtain had seen better days but the room was reasonably clean. The pictures on your site need updating. It shows A beautiful lobby & reception area-it was a huge room with virtually no furniture or decor. The pictures show a full breakfast in it's own room-the breakfast was laid out next to the reception desk and featured a tray of glazed donuts, oatmeal, cereal & coffee. We went to Denny's instead. If you want to stay near the casino and don't mind reliving another era then this place is for you. Otherwise, fine something that has been updated to this century.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Kyle

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Property had bedbugs! They did promptly return our money when asked for a refund!
1 nacht verbleven in maart 2024

6/10 – Redelijk

Tom

Reisde met huisdieren, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Ok
2 nachten verbleven in februari 2024

8/10 – Goed

michael a

Zakenreiziger
Very nice for an older Hotel
3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Inderjit

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Filthy
Shower head is broken. Bugs are around the microwave and fridge. Saw a cockroach in bathroom. Bathroom is terrible. Towels are clean. Bed sheets have cigarette burn holes. Carpet is filthy. Stay away. Not worth for the money
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Wilma

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Dana

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don’t stay here!
Dirty,filthy, mold, water stains, garbage everywhere. Stains all over the carpets. Elevators don’t work. No restaurant. Water park absolutely filthy. No concession stand like stated. Dog poop everywhere outside, all over side walk.
2 nachten verbleven in januari 2024

8/10 – Goed

Rachel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Janetta

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Rooms are horrible and also have roaches not suitable for children
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Hector E

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not even the pics match...
So arrived on a snowy day and let me tell you, the pictures on Hotels.com do not look like the actual place. I had to ask if I was in the right hotel. In their defense they seem to be remodeling... ughh I think! Check in was fine but took a nasty fall in their soaked hallway and that was the best part of my stay. Get to my room and first thing I notice, no tv remote. Called the front desk and none of the remotes they brought me worked so decided to shower instead of tv. Had to call them back because someone left their underwear on the shower rod so requested a new room which had a broken door latch and the toilet seat was also detached on one side. Also... no tv remote. By this time I said screw it, no time for booking somewhere else so went to bed, but hey at least the bed was comfy. Never again and if you ask me they should have paid me to stay there. Never again.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Brandy

Negatief: Netheid, staat van de accommodatie en faciliteiten
Had roaches in room in bathroom all over don’t stay here
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Brady

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesomeness
It was a nice hotel. The room was nice. Especially the jacuzzi being open was great after a long drive. All the people were amazing that were staying there. The worker's were all very friendly and very helpful. The only negative thing i would say is there wasnt much at the breakfast at all but other than that it was amazing! Will definitely stay there again if im ever back in town
3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Nicole

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Website said waterpark was open get here it’s not my heater in room is torn apart everything is dirty and or broken. Full of unsavory people this place is AWFUL
1 nacht verbleven in januari 2024

8/10 – Goed

Michael

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Natalia

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Spencer

2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Bhaskar

1 nacht verbleven in december 2023

10/10 – Uitstekend

Iris

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Ailayia

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was beyond disgusting!!! The check in process was quick and easy, but my room was so dirty and completely run down. There were grease smudges on the mirror, my toilet was running (very loudly) and would not flush. The privacy lock on the door, did not work! I went back to the front desk to ask for a new room and was accommodated. The front desk associate walked me to my new room to ensure satisfaction and insisted coming into the room with me and I Ben let the door close behind him which made me uncomfortable. I agreed that it was ok because of the pressure I felt with him in my room. On his way out, he was completely inappropriate and decided to compliment me on my beauty. To no surprise the second room was also VERY dirty and run down. The second room had stains on the couch and floors, the wallpaper was ripped off, shower curtain was black at the bottom, many holes in the wall, cigarette burns in the comforters, and on the bedside tables. The heating and cooling system was turned OFF, but was still very loud and did not stop running all night. I traveled 4 hours away and did not arrive until about 9pm. With my late arrival and all of the issues, it was very hard to find another hotel within the area that was not going to charge me hundreds of dollars for the night. I was leaving at 6am to continue with my trip, so it left me no choice but to stay in this hotel. I was extremely uncomfortable and I wouldn’t even recommend this hotel to a dog.
1 nacht verbleven in december 2023

4/10 – Matig

Kelly

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Staff was friendly. First room I had the door keys didn’t work. The staff member then upgraded me and my boyfriend to a king suite which was nice due to the inconvenience the first time. Then the one elevator was down when we first got there. Too bad they closed the restaurant that was in that hotel. Another thing we disliked was how small the dang bathroom was. Like come on now could use a bigger bathroom especially in a suite.
2 nachten verbleven in december 2023

4/10 – Matig

Candace

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms are dated. Was not clean. Had bugs on counter top where fridge is and rooms all smell
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Anthony

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very disappointed
Not very good. No Waterpark open no frig in room. Bed broken and only 1 elevator working. Toilet kept running.
2 nachten verbleven in december 2023

4/10 – Matig

Lisa

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

8/10 – Goed

Yulma Sagali

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Kelly

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is horrible needs to be shut down disgusting. I wanted to leave iam sure there was bed bugs. No smoke dector in room it was torn apart batteries on floor crack in mirrior and sink toilet was broke . No garbage can in room . It was the dirtiest place i ever been . I will never go there . I cant believe this place is still running. The health department needs to come shut it down .
1 nacht verbleven in december 2023

8/10 – Goed

Edwin

Reisde met een groep
Positief: Netheid, personeel en service
The price
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Kyle

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Roaches abound
1 nacht verbleven in november 2023

4/10 – Matig

Adam

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property advertises right in their name that they have an attached waterpark. They don’t mention anywhere on their listings that the waterpark only operates on Saturday and Sunday for something like a 4 hour window of time. Hotel in general needs a major update. Wall paper coming off the walls, ceiling tiles that are water stained, furniture has stains, carpets are worn out, back door to the property doesn’t even lock shut so anyone has full access to the hotel rooms whether they have a reservation or not. Restaurant wasn’t functioning but there are quite a few places in the vicinity to eat and shop. The only real positive to this property was the actual staff, they all did a great job.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Jacob

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Very dirty, didn’t feel clean, lights didn’t work
1 nacht verbleven in november 2023

8/10 – Goed

Kimberly

1 nacht verbleven in november 2023

10/10 – Uitstekend

Richard, Philadelphia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super easy check in and lobby is clean. Room is spacious and clean.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Ebonita

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property has a bad infestation with ROACHES!
3 nachten verbleven in november 2023

4/10 – Matig

Milan, Greenfield

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

8/10 – Goed

Ronald

Reisde met partner
Very clean. Showing signs of a needed remodel in places but i would definitely stay again.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Yurgenny

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If I could give zero stars I would because this hotel doesn't even deserve one star. It always smells stinky of cigarettes, they do not maintain the property or rooms, the bathtub in the room was clogged, I had reserved a king room through expedia and when I arrived at the hotel they told me that they were sold out for king bed, apart from the fact that they wanted to charge me 206 dollars because according to the receptionist did not show up the reservation, they have dirty carpets and the smell of cigarettes always comes out from the carpets, that whole place is horrible, they need another team work, please do not book at this hotel, it is not worth it, you are going to lose your money and time. Si le pudiera dar cero estrellas lo hiciera porque ni una estrella merece este hotel siempre huele apestoso a cigarrillo, no le dan mantenimiento a la propiedad o a las habitaciones, la bañera de la habitación estaba tapada, yo había reservado una habitación king por expedia y cuando llegue al hotel me dijeron que estaban sold out a parte que me querían cobrar 206 dolares porque segun la recepcionista no le aparecia la reserva, las alfombras sucias y siempre sale el mal olor a cigarrillo todo en ese lugar es horrible necesitan otro team work, porfavor no reserven en este hotel no vale la pena van a gastar su dinero y su tiempo.
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

MAUREEN

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was nothing I liked about this property. It is old and run down. The security lock on the door was broken, the bedside lamp was broken. The room was dim and there was an unpleasant smell. I reserved a king size bed and we had a room with 2 doubles instead. I spoke with the front desk and was told I was wrong, but they had upgraded us to a suite. Nice, but unnecessary. I would rather have had a comfortable bed. Front desk offered no information when we asked about a place to eat. We canceled the second night we had originally booked.
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Ruth

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was shabby, furniture looked like it was from a garage sale. Onelight didn't work and the other was clearly a hazard. Air conditioner didn't work...i could go on. Worst place!
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Jeff

Reisde met een groep, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This place should be condemned. Worst hotel room ever. Mold growing in room, bad odor, no bathroom exhaust fan, no shade on lamp, no light connected to wall switch, no tv remote, swayback beds, no extra lock on door. List goes on. Terrible.
1 nacht verbleven in oktober 2023

4/10 – Matig

Kenneth

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The people were great and helpful. Fixed a couple of issues with the room right away. The hotel itself is a dump. Filthy, garbage everywhere, breakfast was not good. No bar or restaurant. Then when the roach crawled up the wall at 7am next to our bed we bugged out of that hotel fast. The small water park was nice for our 6 yr old but that cost $20 should of been included with the $165 hotel cost. I cant believe that Clarion allows this hotel to have their name.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Robert

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
There was a cochroach in the bathroom the was a hole in the bathroom door there was hole where the vent was suposed to be. The bed was uncomfortable and the ice machine did not work. And the continental breackfast was a joke
2 nachten verbleven in oktober 2023