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Beoordelingen van The Sanctuary Villa Battambang

4 out of 5
The Sanctuary Villa Battambang
Tea Cham Rath Street, Phum Chrey Kong, 250m from Battambang Boat Pier, Battambang, Battambang

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 22 van 70 beoordelingen" "
Gastenscore: 8 - Goed. 30 van 70 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 70 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 70 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 70 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Bart

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel can best be described as faded glory.
The hotel has had its best time. There is an urgent need for some refurbishment work. In the room there was almost no hot water. The rooms can be cleaned much better. The dust was everywhere and as you can see on the photo of the chair it has never been cleaned in years. But the most frustrating was the breakfast. Ants were everywhere! On the fruit, in the bread, on the meat. Really everywhere! And this was not a one-time case. It happened daily! Now we are used to go to Asia, but nowhere have we seen them deal with the food like here. The staff simply did nothing about it. A tap on the plate to remove some ants was the solution for them. The hotel can best be described as faded glory.
3 nachten verbleven in maart 2019

4/10 – Matig

Linda

Positief: Personeel en service
Negatief: Comfort kamer
Hard bed
An ordinary hotel in Battambang- very hard uncomfortable bed, room didn’t overlook a pool- shower room had water, we didn’t get any hot water, curtains were ineffective. Interesting lock (padlock) for the room, We ordered some room service- this was ok. Seemed a nice family running the place but it’s more of a guest house feel.
Interesting padlock to close the room
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

frederic

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Adorable!
Un petit bijou cet hôtel! D'une beauté!
1 nacht verbleven in december 2020

8/10 – Goed

MASAYUKI

7 nachten verbleven in augustus 2020
Reactie van Sayan op 26 okt 2020
Thanks for your rating us and wish to see you again for your next trip

8/10 – Goed

Scott

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
We enjoy the ambience and the natural beauty of The Greenery in the setting of the property... I certainly appreciated that the water provided was not in the plastic bottles at the same time you must keep your water filter clean. When saying that occurs to me is in the advertisement before I book the room and said the beds were Select Comfort beds they were not they were on a concrete pedestal and the mattresses were certainly very very firm.. After staying in over 40 different hotels in the last year I know what kind of bed you shouldhave what kind of price for over or forty dollars you should have a western-style bed. That was frankly the biggest disappointment. Other than that everything was adequate. But I still have to point out that the price would be more like $30 top with that kind of bed
1 nacht verbleven in maart 2020

10/10 – Uitstekend

Henri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Un bol d'air à Battambang
Hôtel très sympa pour son jardin arboré. Personnel très agréable mais dommage qu'il soit situé un peu loin du centre ville. Pour les personnes aimants le calme
5 nachten verbleven in maart 2020

6/10 – Redelijk

Camilla

Reisde met een groep
Positief: Comfort kamer
Middelmådigt
Fint sted at være en enkelt nat, men vi har været på hoteller med færre stjerner, som har levet meget mere op til vores forventninger og hvor standen på værelser og udeområde var meget bedre.
1 nacht verbleven in maart 2020

8/10 – Goed

Vichea

2 nachten verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Sehr hilfsbereites Personal Pool war leider verschmutzt...
2 nachten verbleven in augustus 2019
Reactie van pisey op 25 sep 2019
Dear Sir/ Madam, Greeting from The Sanctuary Villa Battambang, We absolutely elated of having received your fantastic review. Your feedback are meaningful and to measure of our product and services qualities delivered by our genius team. I certainly look forward to welcoming you back to The Sanctuary Villa soon to experience more of our ultimate offering. Best Regards, Pisey Pich,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent customer service.
3 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely quiet place to stay in Battambang. A little bit out of town but of course tuk tuk always available. Nice little restaurant on site food is very good. Staff lovely. Bamboo train trip definitely a must. Only negative was the private car and driver arranged for us by the hotel. Car was very old and the driver spoke no English. Very unpleasant 6 hour drive to Phonm Penn. Drove past new service centres with toilets and restaurant but driver took us to a dodgy roadhouse. I normally would not complain but better facilities were available. Funny though driver knew enough English to ask for a tip when we arrived at our new hotel. So check your car before you leave. We used a private car and driver from Siem Reap to Battambang 3 days prior and was extremely happy with both car and driver.
2 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Wunderschön angelegt in einem Außenbezirk von Battambang. Mit dem Tuk-Tuk nur 5 Minuten ins Zentrum. Die Sauberkeit insbesondere der Dusche hat zu wünschen übrig gelassen. Das Personal war sehr zurückhaltend und hat nur mäßig Englisch gesprochen.
1 nacht verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

2 nachten verbleven in april 2019

8/10 – Goed

Sakai Arun

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019

10/10 – Uitstekend

Sarath

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This place is fantastic, from the ambiance to the staff to the garden. I am coming here again.
3 nachten verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The villa condition is tired, but very good by Cambodian standards. The staff tried very hard to make our stay pleasant. I would recommend The Sanctuary Villa for your stay in Battambang, and don’t miss the Baha’i temple when you tour the town.
2 nachten verbleven in januari 2019

10/10 – Uitstekend

corinne, Hyeres

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Très belle piscine très beau cadre Restaurant de qualite
2 nachten verbleven in januari 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid
The Sanctuary Villa was a lovely place to stay, with beautiful plant and flower-filled surroundings. The room was good, with a big bath and although we didn't use the pool, it looked lovely. If you're going to stay, please be aware that the mattress is very hard, and it's a ways out of town so feels a little isolated. Otherwise, recommended!
1 nacht verbleven in december 2018

4/10 – Matig

Geverifieerde reiziger

1 nacht verbleven in december 2018

8/10 – Goed

Edward

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
12 nachten verbleven in november 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice gardens, but a bit out of town and the room door never quite shuts (padlock in a hinge)
2 nachten verbleven in november 2018

10/10 – Uitstekend

Katarina, Sverige

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Toppenhotell en liten bit utanför centrum. Lugnt och skönt. Mycket vänlig och hjälpsam personal. God frukostbuffé. Bra restaurang
2 nachten verbleven in november 2018

4/10 – Matig

David

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Worn out boutique, in desperate need of some love
Average at best. You’re in Cambodia, so need to adjust your expectations, but this place is being run into the ground by lazy staff. In what would’ve been a wonderful little oasis, lies a tired, worn out boutique hotel in every respect. The pool is dirty, towels filthy, food simple beyod comprehension, dirty rooms, fixtures and fittings falling apart, terrible a/c. Don’t waste your time and stay somewhere closer to town. I sincerely hope management or the owner read this and pick up their socks otherwise it’s a lost cause.
4 nachten verbleven in oktober 2018

6/10 – Redelijk

Hans, Siem Reap

Positief: Personeel en service
No hot water, then moved to a room with. No phones in room. No real room service. Just not worth the price I paid.
3 nachten verbleven in oktober 2018

6/10 – Redelijk

Jonathan

Negatief: Comfort kamer
Un séjour sans prétention
Un entretien global est nécessaire. La literie est particulièrement dure et le service n'est pas tout à fait au rendez-vous.
1 nacht verbleven in augustus 2018

8/10 – Goed

Travelfrog, Siem Reap

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2018

6/10 – Redelijk

Pierre et Élain, Montréal

Hôtel correct, sans plus.
Le personnel ne semble comprendre ni Anglais ni Français. Panne d'eau chaude et d'Internet... Déjeuner minimaliste, thé correct mais café mauvais...
2 nachten verbleven in februari 2018

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid
Outdated rooms, nice staff
Staff was very friendly and food in the hotel restaurant very good. Unfortunately it was not central, the beds are hard like rocks, and our room ( especially bathroom) needed remodeling. Towels were not clean and bathroom was not clean at all.
2 nachten verbleven in december 2017

8/10 – Goed

Jeff

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sanctuary villa
Relaxing stay, out of town, nice villas
4 nachten verbleven in november 2017

10/10 – Uitstekend

Katie, UK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A beautiful spacious room with a corner bath and separate rainfall shower. Refreshing pool with sunbeds and shared pavilions for whiling away the hours. Super staff that can help with hiring mopeds, getting boat and circus tickets (plus much more) and excellent chefs for dishing up yummy breakfasts, even wrapping it up to go for an early departure! The only detraction from an otherwise perfect stay is that the mosquito nets (much needed in the watery surroundings) are a little small for the beds, much better would be square nets set over four posters, so sleepers are not pressed against the netting.
4 nachten verbleven in oktober 2017

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A great welcome
I had a most enjoyable stay. Breakfast was beautifully served on the outdoor room by the entrance. We got a great welcome despite the fact that our booking had not been passé on by the booking agency.
2 nachten verbleven in juni 2017
Dear Micheal, Greetings from The Sanctuary Villa Battambang! First of all, and on behalf of all the staff at our villa we would like to thank you for the review or the first review since we took over from the beginning of July 17, and this meaning that all of you having had a great time at our Villa with our talent team work. Once again, we will see you and your friends for the next visit. Best regards, Sayan LEA,

10/10 – Uitstekend

Jessica, Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely quiet villa!
We only could stay one night, but this place was perfect. Very clean, easy to get to and from, great food and the staff were friendly and helpful. Also, a super spacious bed which was a relief after a 3 hour drive! Highly recommend this place!

2/10 – Ontzettend slecht

Arne

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Finn ett annet sted å bo.
Lite hotel med dårlig beliggenhet i ett mørkt område. Rommet var skittent og senga dårlig. Badet hadde trengt en strovask. Kjøkkenet var ikke det beste, og stengte tidlig. Frokost var mindre tiltalende. Lite utvalg, og maurene trivdes godt i fruktfatet. Kan ikke anbefales. Betjeningen var lite hjelpsom

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Poor Management
The staff is young but they are dedicated to making sure the guests are comfortable and have what they need. They are the reason why this hotel may be receiving higher review scores. Management on the other hand is disappointing. The new owner (bought the place a year ago) could care less about the guests. Not only does he show up midway through the day but he does not have any passion in the hospitality sector - he's only in it for the money.

10/10 – Uitstekend

kieran, new zealand

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely quiet hotel
Tucked away in quiet area . Easy tuk tuk ride into main areas. Staff were wonderful. Hotel clean and tidy.
Reactie van Sokkol Thun op 22 sep 2016
Dear Kieran, Thank you very much for sharing great review during your stay in The Sanctuary Villa Battambang by AIC, It is a great pleasure to read your perfect review and we will share your message to our team and I am sure it serves us as an encouragement to continuously improve our quality of services. We are waiting to welcome you again for your future trip. Best regards, Sokkol Thun, Central Guest Services Ambassador.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A secluded retreat
This is a beautiful landscaped setting. It has 8 villas 2 of which were closed for renovation - so much room and friendly staff for 6 villas. It was extremely hot 40+ when we were there so the large and exposed pool also was hot but this country is near the equator so it is the way it is. Villas were spacious as is the reception, dining etc area. You need a tuk tuk to go places but this is easily organised by staff. They also booked bus tickets to Phnom Penh...loved it,
Reactie van General Manager op 22 sep 2016
Dear Sir/Madam, Thank you very much for having shared your experience during your stay in The Sanctuary Villa Battambang by AIC, It is a great pleasure to read your review and we are sure that you had a pleasant stay in the villa. We are glad to hear that our staff had been taken care you well while you stayed here and we hope you will let us have another opportunity to welcome you again for your future accommodation. Best regards, Sokkol Thun, Central Guest Services Ambassador.

10/10 – Uitstekend

Kelly, H

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A wonderful oasis
A relaxing small (8 room) hotel like a mini resort. A great little escape!
Reactie van Sokkol Thun op 22 sep 2016
Dear Kelly, Thank you very much for having shared your wonderful experience during your stay in Siem Reap, Cambodia, It is very much appreciated to see your perfect review. We are sure that you had an excellent stay and trip for your vacation. We are waiting to welcome you back in Siem Reap. Best regards, Sokkol Thun. Central Guest Services Ambassador.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Rachel, Sydney

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing Staff, Tranquil Location
The staff at the sanctuary villa were amazing! It was a beautiful place to stay and a good stop over if you are going between Phnom Pehn and Siem Reap. The staff were able to organise private car transfers, tours and in room massages.
Reactie van Sokkol Thun op 22 sep 2016
Dear Rachel, Thank you very much for choosing The Sanctuary Villa Battambang by AIC for your accommodation, It is a great time to read your review about the encouragement of our hotel. We feel delighted to hear you were taken care well by our staff. I will share your great comment for our team and it will serve us as an encouragement to improve our services. We wait to welcome you in the future. Best regards, Sokkol Thun, Central Guest Services Ambassador.

8/10 – Goed

Ian, great

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Villa accommodation with breakfast
Great place to stay though a little walk to the city centre (2k) Restaurant is ok but the beer I'd over priced 2.5$ a 330ml bottle when you can pay less than a dollar elsewhere

4/10 – Matig

Annie, York, UK

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Potential to be amazing but needs some love
The hotel is set in beautiful surroundings and the reception area was very welcoming. Our room was spacious, but very 'tired'. The bed was very uncomfortable and rock hard and simple things like the net curtains were very dirty with holes in. The doors in the room had thick layers of dust over them and the seating area cushions were stained. The bathroom also needs refreshing. We didn't use the pool. Sadly we ate breakfast in town after our first day. There is huge potential for this hotel to make it a wonderful destination with a few simple changes that could name this a real oasis and hidden gem

10/10 – Uitstekend

gerard, California

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful place to relax

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not impressed and won't stay there again
The bathroom was really dated, and my partner who is really easy-going was afraid to shower barefoot in the shower room. It's a really quiet area, I wouldn't recommend going there if you are going out at night. The room floor was also really dusty and old. The only good thing about this place is the service.

8/10 – Goed

Joseph, Singapore

Positief: Netheid, personeel en service en comfort kamer
My Stay in Sanctuary Villa - Battambang
I arrived Battambang to a very hot week - 39 degrees. Sanctuary Villa was a refreshing getaway in the midst of extreme heat and dusty road. I tried the pool but the water was too hot and due to the heat, it smells. The room was comfortable and nicely decorated. Due to the heat, the air con was not strong enough so i had to ask for a fan. The shower was very narrow and the water pressure was poor. Toilet was ok, not great. Due to work, i am returning again in a months' time. This Villa is the best option for given surroundings.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
這種價錢不推薦，房間差～
房間很差，根本稱不上4星，最基本清潔就不夠，床頭有灰塵，床單也粗粗的，廁所也很糟，洗髮跟洗澡的兩瓶，上面的標示都糊掉了，看不出來哪瓶是哪種，而且其中ㄧ瓶已經壓不出來，毛巾也舊舊的，而我們的浴缸是在外面，僅用ㄧ塊布遮其中ㄧ側，另兩邊完全沒有遮，而旁邊就是民宅，誰敢洗，窗簾更不用說，根本沒辦法遮，因為床簾布不夠，有空隙，都覺得很沒隱私，泳池看起來也髒髒的，最妙的是廁所淋浴間，上頭有個燈必須靠感應，所以超過ㄧ個時間，就自己熄，很可怕，洗ㄧ半突然熄燈，雖然不算很暗是還看的到，但挺嚇人就是。唯一覺的服務人員態度不錯，也會打招呼，值得鼓勵。

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Battambang Bolthole
A lovely sanctuary for a few days, only a few minutes by tuk tuk to the centre of town. Discrete and secluded spot with lovely pool. Great and attentive service from staff, including Sayan, Sothep and An Ratha. Personalised tuk tuk tour of country with Mr Bo Rain was great. Cooking class before transfer to Siem Reap great fun. Could have stayed and relaxed a day or so longer. Meals lovely, simple but fresh breakfasts.

2/10 – Ontzettend slecht

Lili

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A EVITER
Nous avons passé 4 jours à Siem Reap dans cet hôtel. Nous avons été très déçus. Une première impression mitigée quand nous sommes arrivés dans le hall d'accueil où se trouve la réception. Peu de soin apporté à la décoration, pas chaleureux du tout, et surtout pas très clean. La salle de restauration se trouve juste à côté : elle ne donne vraiment pas envie de s'attabler. Nous y avons dîné seulement le 1er soir et y avons pris nos breakfast (pas de jus de fruits frais, pas de choix pour un petit dej' continental). Le personnel n'est pas du tout investi et il n'y a aucun management. Les chambres sont grandes et sombres. La propreté est plus que douteuse. Les draps de notre lit présentaient des tâches de feutre. Nous avons eu la désagréable surprise de déplier une serviette de toilette "propre" et de découvrir des tâches marron ... (voir photo). Les peignoirs ne sont pas lavés entre 2 clients. L'hôtel a un accord avec des tuk-tuk et ils ne vous lâchent pas (pour autant, notre chauffeur pendant 2 jours qui s'appelle Kaka, a été très correct même si nous nous sommes rendu compte qu'il pratiquait la fourchette haute des prix). Comme nous apprécions d'être autonomes, nous avons demandé à la réception de louer un scooter. On nous a repondu que c'était impossible à Siem Reap. Ok vous ne pouvez pas aller à Angkor en scooter mais pas de problème dans la ville et alentours. Il y a désormais un certain nombre de boutiques qui font de la location.

8/10 – Goed

Philippe, bruxelles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
séjour agréable