Exterieur

Beoordelingen van Hotel Bay City TX-35

2 out of 5
Hotel Bay City TX-35
101 7th St, Bay City, TX

Beoordelingen

4,6
Gastenscore: 10 - Uitstekend. 4 van 43 beoordelingen" "
Gastenscore: 8 - Goed. 5 van 43 beoordelingen" "
Gastenscore: 6 - Redelijk. 10 van 43 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 43 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 43 beoordelingen" "

4,4/10

Netheid

5,6/10

Personeel en service

2,6/10

Voorzieningen

4,2/10

Staat van de accommodatie en faciliteiten

4,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Yvonne

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Booked my stay on line and when I check in but the rooms was booked. The guy at the desk didn’t even offer the resided got my room
1 nacht verbleven in februari 2022
Reactie van Brian op 15 feb 2022
Hi Yvonne, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Brian

2/10 – Ontzettend slecht

Kolby

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I need a refund!! Wasnt even able to stay at this property because when i got there they say they arent the hotel taking online reservations
1 nacht verbleven in december 2021
Reactie van John op 28 dec 2021
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, John

2/10 – Ontzettend slecht

Sebastian

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They double booked my room so therefore I didn’t get to stay and the customer service has been no help with getting me my refund.
1 nacht verbleven in oktober 2021
Reactie van Ammy op 6 nov 2021
We are sorry to know this, Sebastian! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed
The front entrance was locked and no one to be found. There was a phone number on the door to call but it went to a voice mail with no options to talk to a person. Had to ask other visitors where the managers office room was. The room was horrible and in desperate need of up grading. No hot water, No coffee pot but had coffee, No batteries for the TV remote. You get what you pay for here but even that rate is too high.
3 nachten verbleven in oktober 2021
Reactie van Cheshta op 20 okt 2021
Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Ivy

2/10 – Ontzettend slecht

Joshua

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
DONT STAY HERE!
Front door was locked and had a note on the front door to call a number. Called the number MULITIPLE TIMES and no answer. Still had to pay cause there was “NO CANCELLATION”
1 nacht verbleven in oktober 2021
Reactie van Jane op 14 okt 2021
Hi, Joshua! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021
Reactie van Cheshta op 12 okt 2021
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
no hot water
2 nachten verbleven in juli 2021
Reactie van Noah op 3 aug 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
It was nice
1 nacht verbleven in juli 2021
Reactie van Cheshta op 2 aug 2021
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Ivy

8/10 – Goed

Kylie

1 nacht verbleven in juli 2021
Reactie van Cheshta op 17 sep 2021
Thanks for the positive rating, Kylie! Hope to welcome you again soon. Regards, Ivy

6/10 – Redelijk

Lawrenecia

1 nacht verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Gross!!!
Just Plan horrible broken beds, roaches Microwave had old food inside of it. Play a little more and go somewhere else. This place is not worth $20 a night if u ask me
6 nachten verbleven in juni 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Too many people living there. In fact we showed up on a motorcycle and was just traveling was not expecting to stay over night. Just got caught in the rain. And we paid for a room on Expedia. And when we arrived they denied us a room due to us being on a motorcycle. I think they thought we was some riff Raff. But my husband is a Dr and they made a huge mistake
1 nacht verbleven in juni 2021
Reactie van Gabi op 29 jun 2021
Sorry for the unpleasant experience you had with us, Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Gabriel!

6/10 – Redelijk

Jonatan

Reisde met familie
Positief: Personeel en service, comfort kamer
1 nacht verbleven in mei 2021
Reactie van Leo op 1 jun 2021
Hi, Jonatan! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
It was okay
1 nacht verbleven in januari 2021
Reactie van Tony op 23 mei 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Tony

6/10 – Redelijk

Leslie

Positief: Comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Ridiculous...
Door would not open unless you body slammed it. Housekeeping is very rude. No knock, just start opening the door then say housekeeping.....
3 nachten verbleven in mei 2021
Reactie van Marie op 19 mei 2021
Hi, Leslie! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room was filthy dead roaches key not working
1 nacht verbleven in mei 2021
Reactie van Jeremy op 17 mei 2021
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Jeremy

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room was filthy. Dead roaches
2 nachten verbleven in mei 2021
Reactie van Gabi op 17 mei 2021
We are sorry to hear this, Thanks for notifying this concern to us and we do understand your disappointment in this regard. However, we have duly noted your feedback to ensure better services in the future. Regards, Gabriel!

8/10 – Goed

Jesse

Positief: Personeel en service, comfort kamer
1 nacht verbleven in mei 2021
Reactie van Leo op 11 mei 2021
Hi, Jesse! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

8/10 – Goed

Dylan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
1 nacht verbleven in mei 2021
Reactie van Leo op 11 mei 2021
Thanks for the positive rating, Dylan! Hope to welcome you again soon. Regards, Alex

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lots of roach even in the fridge in the bathroom on the floor Also on the bed not very pleased
1 nacht verbleven in mei 2021
Reactie van Leo op 6 mei 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

6/10 – Redelijk

enedelia

Negatief: Personeel en service
1 nacht verbleven in april 2021
Reactie van Marie op 20 apr 2021
Hi, Enedelia! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

10/10 – Uitstekend

Cesar Ricardo

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Algunos detalles
La atención muy agradable, sólo algunos detalles que la puerya estaba algo trabada, y unas manchas en la alfombra, de todo lo demas muy buen servicio y cómodo.
1 nacht verbleven in april 2021
Reactie van Gabi op 19 apr 2021
Hola Cesar, En primer lugar, queremos agradecerte que hayas compartido tu experiencia con nosotros. Muchas gracias por la valoración positiva, no obstante, parece que no está completamente satisfecho con nuestros servicios. Desde OYO creemos que la prioridad es la satisfacción plena de nuestros clientes y trabajamos diariamente para que su estancia sea lo más gratificante posible. Por ello, tomamos nota de tu comentario y lo trasladamos a la persona responsable para asegurar una estancia confortable y relajante en el futuro. ¡Estaremos encantados de atenderle nuevamente en cualquiera de nuestros hoteles OYO! Un saludo. Sinceramente Gabriel!

4/10 – Matig

Paul

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Pass
Pretty shady. Broken door locks.
1 nacht verbleven in april 2021
Reactie van Leo op 14 apr 2021
Hi, Paul! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

6/10 – Redelijk

Lawrenecia

1 nacht verbleven in maart 2021
Reactie van Chris op 1 apr 2021
Hi, Lawrenecia! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Christina!

8/10 – Goed

Lawrenecia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2021
Reactie van Marie op 31 mrt 2021
Thanks for the positive rating, Lawrenecia! Hope to welcome you again soon. Regards, Marie!

4/10 – Matig

Troy

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in maart 2021
Reactie van James op 21 mrt 2021
Hi, Troy! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, James

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in februari 2021
Reactie van Leo op 27 feb 2021
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

10/10 – Uitstekend

Juan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean
Clean and confortable
1 nacht verbleven in januari 2021
Reactie van Marie op 12 jan 2021
Hi, Juan! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Marie!

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2020
Reactie van Jim op 28 dec 2020
Hi, We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Jim

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2020
Reactie van Leo op 15 dec 2020
Thanks for the positive rating, Jennifer! Hope to welcome you again soon. Regards, Barbara

2/10 – Ontzettend slecht

Carlos

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in november 2020
Reactie van Alex op 6 dec 2020
Hi, Carlos! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Alex

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2020
Reactie van Leo op 26 nov 2020
Hi, we regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel

6/10 – Redelijk

Dylan

Not the best place
It was ok, our first stay was nice but our second was worst, roaches, broken microwave and some of the staff don’t knock and just enter when they feel like, I was changing when someone tried to walk on in which was embarrassing
1 nacht verbleven in oktober 2020
Reactie van Leo op 4 nov 2020
Hi, Dylan! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Alex

6/10 – Redelijk

Charles

Negatief: Netheid, staat van de accommodatie en faciliteiten
Needs a COMPLETE make over!
2 nachten verbleven in oktober 2020
Reactie van Bella op 24 okt 2020
Hi, Charles! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2020
Reactie van Ammy op 12 aug 2020
Hi, Elizabeth! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Alex

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2020
Reactie van Elena op 8 aug 2020
Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Elena!

2/10 – Ontzettend slecht

Anonymous, Dallas, TX

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
First room I was in the TV did not work and the water in the sink dripped. They moved me to another room and the TV and remote did not work so because I am a cable guy I fixed my own cable in the room. The shower pressure was none. The water dripped out of the shower head. Not a place I will be staying again.
1 nacht verbleven in juli 2020
Reactie van Ammy op 2 aug 2020
We are sorry for the inconvenience caused to you. We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Alex

2/10 – Ontzettend slecht

Kj, Houston

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Most unprofessional hotel ever no one at front desk sign for hotel is not even Oyo no one answered phone do not stay here
1 nacht verbleven in juli 2020
Reactie van Joey op 23 jul 2020
Apologies for the inconvenience caused, we have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wouldn’t Recommend
Was not able to attend due to corona virus and the hotel would not refund my money.
1 nacht verbleven in juli 2020
Reactie van John op 11 jul 2020
We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, John!

2/10 – Ontzettend slecht

JW, Bay City, TX

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is by far the nastiest place I have ever seen. It’s like something out of a horror movie. I would t let my dog stay in this place. We had to find another hotel because this pace is so disgusting.
1 nacht verbleven in juli 2020
Reactie van Chris op 7 jul 2020
We are sorry for the inconvenience caused to you. We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Chris

4/10 – Matig

Victoria

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2020
Reactie van Marie op 22 jun 2020
Hi, Victoria! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Marie!

2/10 – Ontzettend slecht

Karla

Positief: Personeel en service
1 nacht verbleven in mei 2020
Reactie van Joel op 5 jun 2020
Sorry for the unpleasant experience you had with us, Karla! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Joel

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Door difficult to open, bed was clean and comfortable
1 nacht verbleven in maart 2020
Reactie van Cheshta op 20 mrt 2020
Hi, Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Juan