Dear guest, Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We will improve the service right away. Thank you for stay with us, and expecting your next visit.

在您入住期间为您提供优质服务并得到您的认可，我们表示感谢；同时也期待您下次入住，酒店除了靠近著名的美食街（簋街）外，周边步行可至的景点（雍和宫、国子监、南锣鼓巷、烟袋斜街、什刹海等...）也是您到北京来不错的选择。

Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the bathroom didn't make you feel comfortable when you live in our hotel. We already contacted room manager to check the room , we organized the service training for staff to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. Please allow me to express my sincere apologies to you for not meeting your expectations. At Grand Mercure, we are constantly striving to improve and deliver a high level of experience to every customer, so your feedback is critical to our improvement. Please rest assured that we are taking appropriate measures to solve the existing problems and prevent them from happening again in the future. Thank you very much for informing us of your concerns and we hope to have the opportunity to serve you better in the near future. Yours. sincerely.

感谢您选择入住北京东方美爵酒店并给予评价，期待您的再次光临，祝您旅途愉快，一切顺利！

感谢您选择入住北京东方美爵酒店并给予评价，您的满意是我们不断前进的动力，期待您的再次光临，祝您旅途愉快，一切顺利！

我们非常感谢您对您在北京东方美爵酒店的评价。 收到积极的反馈总是一件愉快的事。我将与我们的团队分享您的意见。我相信，在我们致力不断改善服务质素的过程中，上述意见会对所有员工提供鼓励。 再次感谢您与我们分享您的经验，我们希望您下次的访问和上次一样愉快。

感谢您选择入住北京东方美爵酒店并给予评价,祝您旅途愉快，一切顺利！

感谢您选择入住北京东方美爵酒店并给予评价，您的满意是我们不断前进的动力，期待您的再次光临，祝您旅途愉快，一切顺利！

亲爱的客人，我们非常感谢您对北京东方美爵酒店的评价。收到积极的反馈总是一件愉快的事。我将与我们的团队分享您的意见。我相信，在我们致力不断改善服务质素的过程中，上述意见会对所有员工提供鼓励。再次感谢您与我们分享您的经验，我们希望您下次的访问和上次一样愉快。

亲爱的客人，我们非常感谢您对北京东方美爵酒店的评价。我们期待再一次在北京东方美爵酒店恭迎您的到来。

Thank you for choosing to stay at Beijing Grand Mercure hotel and giving your comments. Your recognition is the driving force. As for the Smoking and English, we has organized the english training for staff to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. Please allow me to express my sincere apologies to you for not meeting your expectations. At Grand Mercure, we are constantly striving to improve and deliver a high level of experience to every customer, so your feedback is critical to our improvement. Please rest assured that we are taking appropriate measures to solve the existing problems and prevent them from happening again in the future. Thank you very much for informing us of your concerns and we hope to have the opportunity to serve you better in the near future. Yours. sincerely.

We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thank you for choosing to stay at Beijing Grand Mercure hotel and giving your comments. Your recognition is the driving force. We hope your next visit will be as pleasant as the previous one.

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

感谢您选择入住北京东方美爵酒店并给予评价，您的满意是我们不断前进的动力，期待您的再次光临，祝您旅途愉快，一切顺利！

亲爱的客人，我们非常感谢您对北京东方美爵酒店的评价。收到积极的反馈总是一件愉快的事。我将与我们的团队分享您的意见。我相信，在我们致力不断改善服务质素的过程中，上述意见会对所有员工提供鼓励。再次感谢您与我们分享您的经验，我们希望您下次的访问和上次一样愉快。真诚地,

Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the bathroom and the restaurant didn't make you feel comfortable when you live in our hotel. We already organized the service training for staff to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.