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Beoordelingen van Le Gray

5 out of 5
Le Gray
Martyrs Square, Beirut Central District, Beirut

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 76 van 104 beoordelingen" "
Gastenscore: 8 - Goed. 19 van 104 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 104 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 104 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 104 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Paul, Tongeren

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Degelijk zakenhotel
Dit was mijn tweede verblijf in dit hotel, het is mooi, comfortabel en zeer goed gelegen. De nabijheid van het parlement houdt natuurlijk wel gewapende militairen in de buurt, stoort me niet maar dat geldt niet voor iedereen.

8/10 – Goed

Vermeulen, Tongeren

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel
Gewoon zeer goed hotel, als ik kritiek moet leveren dan op het ontbijt dat niet erg fris was en beperkt in aanbod.

10/10 – Uitstekend

hawaiimelody, tokyo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
施設もサービスもとても良く、素晴らしい時間を過ごさせていただきました。さすがリーディングホテルズグループだと思いました。ただ、デモが起きているエリアに近く、週末は夜に出歩かない方がいいようです。
1 nacht verbleven in januari 2020
Reactie van Nisrine Yehya op 4 feb 2020
Dear Mr. hawaiimelody, It is always a thrill to get such a review, particularly when it is as positive as your experience was. We strive every day to ensure our guests have a marvelous time at our hotel and it is extremely rewarding to have a guest like you taking the time to share this with us. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everythjing was amazing about the hotel, location, customer service, restaurants.....
6 nachten verbleven in december 2019
Reactie van Nisrine Yehya op 4 jan 2020
Dear Mr./Ms., It is always a thrill to get such a review, particularly when it is as positive as your experience was. We strive every day to ensure our guests have a marvelous time at our hotel and it is extremely rewarding to have a guest like you taking the time to share this with us. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Roman

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2019
Reactie van Nisrine Yehya op 16 dec 2019
Dear Mr. Roman, Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcoming you again at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in oktober 2019
Reactie van Nisrine Yehya op 11 okt 2019
Dear Mr./Ms., I would like to thank you for staying with us recently and for sharing your ratings on Expedia. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

R.Roumanus, Sydney

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, amazing staff, room service was so prompt and courteous...room was spacious and beautifully decorated and designed, we travel often and we believe this is and should be rated as one the top hotels in the world and we will definitely visit Beirut again just to stay at The Gray Hotel. Thanks again to all of the staff at the hotel.
4 nachten verbleven in augustus 2019
Reactie van Nisrine Yehya op 19 sep 2019
Dear Mr. Roumanus, It is always a thrill to get such a review, particularly when it is as positive as your experience was. We strive every day to ensure our guests have a marvelous time at our hotel and it is extremely rewarding to have a guest like you taking the time to share this with us. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in augustus 2019
Reactie van Nisrine Yehya op 11 sep 2019
Dear Mr./Ms., Thank you for staying with us and for taking the time to post your ratings on Expedia. I appreciate if you can provide us with more details regarding the glitches you have encountered during your stay .It is only through sincere feedback that we can discover mishaps and mistakes to correct and put things back on track. Looking forward to welcoming you back in the near future. Sincerely Yours, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

mohammad

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2019
Reactie van Nisrine op 29 aug 2019
Dear Mr. Mohammad, Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcoming you again at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was very good. Clean rooms. Prompt room service. Helpful staff.
4 nachten verbleven in augustus 2019
Reactie van Nisrine op 29 aug 2019
Dear Mr./Ms., Thank you for staying with us and taking the time to post your comments on Expedia. I am glad to read that our efforts did not go unnoticed and that you enjoyed your stay with us. I will pass on your comments to all our employees, it’s all about our guest experience ! Looking forward to having you back at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best service one can get.
15 nachten verbleven in juni 2019
Reactie van Nisrine Yehya op 15 jul 2019
Dear Mr./ Ms., Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcoming you again at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

SOUAD

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Superb Service!
Excellent service and staff. They go beyond what is excellent service. Will definitely stay there again!
3 nachten verbleven in juni 2019
Reactie van Nisrine Yehya op 2 jul 2019
Dear Ms. Souad, Thank you for staying with us and taking the time to post your comments on Hotels.com. I am glad to read that our efforts did not go unnoticed and that you enjoyed your stay with us. I will pass on your comments to all our employees, it’s all about our guest experience ! Looking forward to having you back at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Francois

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
perfect
perfect room are huge, modern, we loved it, decoration perfect staff very nice and professional great location (only the bakery and bread could be much much better for breakfast)
2 nachten verbleven in mei 2019
Reactie van Nisrine Yehya op 7 jun 2019
Dear Mr. Francois, I wanted to thank you for staying recently with us and taking the time to post your feedback on Hotels.com. I am glad to hear that our efforts did not go unnoticed and that you enjoyed your stay with us. I will forward your comment regarding the quality of bread to our Executive Chef who I am sure will follow up on this issue. Looking forward to welcoming you back in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Peron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in mei 2019
Reactie van Nisrine Yehya op 3 jun 2019
Dear Mr. Abbas, Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcome you to Le Gray the next time you visit Beirut. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in mei 2019
Reactie van Nisrine Yehya op 3 jun 2019
Dear Mr./Ms., I would like to thank you for staying with us recently and for sharing your ratings on Expedia. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I definetly come again
I picked four different hotels to stay during my two days Beirut trip and ask to my local friends from Beirut and he suggest me to stay in Le Gray. I have stayed in an executive room and i just loved it. The room was quite big and the bathroom was really clean. The bed is comfortable with so many puffy pillows. The location js very close to the fancy shops so you can easily walk. The staffs were really nice people. The only drawback i can easily say they do not provide free parking for the hotel guests and they provide valet parking instead. However, overall i enjoyed my stay and yes i’d love to stay at Le Gray for my next Beirut trip.
2 nachten verbleven in mei 2019
Reactie van Nisrine Yehya op 30 mei 2019
Dear Mr./Ms., Thank you for staying with us and for taking the time to leave your valuable review on Hotels.com. We are glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcome you to Le Gray the next time you visit Beirut. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, excellent service. Only outdoor swimming pool , water could be heated in May.
4 nachten verbleven in mei 2019
Reactie van Nisrine Yehya op 22 mei 2019
Dear Mr./Ms., Thank you for staying with us recently and for taking the time to post your review on Expedia. We appreciate your ratings regarding your stay at Le Gray and it is always a pleasure to receive a constructive feedback. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Abbas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I’ll give this hotel 6*
Best hotel to stay in Beirut not 5* but this place is 6*
2 nachten verbleven in mei 2019
Reactie van Nisrine Yehya op 15 mei 2019
Dear Mr. Abbas, Thank you for staying with us and for taking the time to leave your wonderful review on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcome you to Le Gray the next time you visit Beirut Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in april 2019
Reactie van Nisrine Yehya op 7 mei 2019
Dear Sirs, Thank you for staying with us recently and for posting your rating on Expedia.com. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room type I requested wasnt available and I had to upgrade and pay extra!
2 nachten verbleven in februari 2019
Reactie van Nisrine Yehya op 17 apr 2019
Dear Mr./Ms., Thank you for staying with us recently and for taking the time to post your review on Expedia. We appreciate your ratings regarding your stay at Le Gray and it is always a pleasure to receive a constructive feedback. Kindly note that the hotel was fully booked so we could not offer you your preferred room type. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Ihab

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing Service
It was an amazing stay..The hotel is in a great location the best in Beirut.. The staff are friendly and they do their best to make a difference..It is very clean..Quite..Comfortable and spacious rooms
1 nacht verbleven in april 2019
Reactie van Nisrine Yehya op 17 apr 2019
Dear Mr. Ihab, Thank you for staying with us and for posting a very nice comment on Hotels.com. I am glad you enjoyed your stay with us. We certainly try the best we can to offer an exquisite service to all our guests and we are particularly thrilled when our efforts do not go unnoticed. Looking forward to welcoming you back in the near future. Best regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay!
The hotel was very lovey, probably the best one in Beirut if i have to be honest. Service is attentive which made the stay very enjoyable. The food on the rooftop at Indigo Restaurant was also a special treat! Superb location in downtown short walking distance from high brand shops! 10/10 would recommend!
4 nachten verbleven in april 2019
Reactie van Nisrine Yehya op 10 apr 2019
Dear Mr./Ms., Thank you for staying with us recently and for posting your lovely comments on Expedia. It is always energizing to receive such wonderful compliments on our service, food and location. We are glad you have enjoyed your stay at Le Gray, and we look forward to welcoming you back in the near future. Yours Sincerely, Nisrine Yehya Quality and Continuous Improvement Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really enjoyed my stay here we booked an executive suite so our room was big and spacious. Only problem we had was at check in - staff took our luggage but then it took over an hour for them to take it up to our room despite us calling reception to enquire about it.
5 nachten verbleven in maart 2019
Reactie van Nisrine Yehya op 4 apr 2019
Dear Sirs, Thank you for staying with us recently and for taking the time to post your review on Expedia. I am glad to hear that you enjoyed your stay with us and appreciated your room. Please accept our apologies with regards to the delay in delivering your luggage to the room. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2019
Reactie van Nisrine Yehya op 22 mrt 2019
Dear Andrea, I would like to thank you for staying with us recently and for sharing your experience. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 – Uitstekend

peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved it!
A fantastic hotel and staff from check in to check out! Classic service and design.
2 nachten verbleven in maart 2019
Reactie van Nisrine Yehya Quality & Continuous Improvement Man op 22 mrt 2019
Dear Mr. Peter, Thank you for taking the time to leave such a wonderful review of your stay at Le Gray. It is always rewarding for the team to receive such positive observations, especially on their level of service. We look forward to welcome you back on your next visit to Beirut. With kind regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
emplacement central dans un quartier agréable déco très arty
3 nachten verbleven in februari 2019
Reactie van Nisrine Yehya op 22 mrt 2019
Dear Sirs, Thank you for staying with us recently and for posting your feedback on Expedia.com. We look forward to welcome you back to Le Gray in the near future, Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

8/10 – Goed

Jaafar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2019
Reactie van Nisrine Yehya op 12 feb 2019
Dear Mr. Jaafar, Thank you for staying with us and taking the time to post your ratings on Hotels.com. Looking forward to welcoming you back in the near future. Sincerely Yours, Nisrine Yehya Quality & Continuous Improvement Manager

8/10 – Goed

Mitzie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2018
Reactie van Nisrine Yehya op 12 feb 2019
Dear Mr. Mitzie, Thank you for staying with us and taking the time to post your ratings on Hotels.com. Looking forward to welcoming you back in the near future. Sincerely Yours, Nisrine Yehya Quality & Continuous Improvement Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Le Gray Beirut
A bad experience with the hotel poor quality of service
2 nachten verbleven in december 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen
1 nacht verbleven in december 2018

10/10 – Uitstekend

Geverifieerde reiziger

Everything about this hotel was superb. The location, the decor, the staff and service. I couldn't rate it more highly. I travel approx 50 days year on business and this hotel is right at the top. Would strongly recommend for business or couple travel. I will be back next year!
3 nachten verbleven in november 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful, many thanks for your geste revour anniversary , greatly appreciated
1 nacht verbleven in oktober 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideal location. Perfect five star hotel without being pointlessly ostentacious. True sophistication.
4 nachten verbleven in oktober 2018

8/10 – Goed

Mishal

Positief: Netheid, personeel en service
2 nachten verbleven in oktober 2018

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
فندق سيئ للاسف
4 nachten verbleven in oktober 2018

10/10 – Uitstekend

khalil

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome hotel and great location
1 nacht verbleven in oktober 2018

10/10 – Uitstekend

Saoud, Kuwait

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nice hotel but a bit over rated. The location is excellent.
2 nachten verbleven in augustus 2018

10/10 – Uitstekend

Klaus, London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect place to stay in Beirut
Perfect location, excellent service and great facilities. Very spacious and comfortable room. Absolutely recommendable. Also good value for money.
3 nachten verbleven in mei 2018

10/10 – Uitstekend

Melanie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Central and one of the best hotels ever!
Le Gray was a 7 star experience! The hotel is centrally located (right in downtown with the souks/shops a 2 minute walk), super clean and trendy and the service was impeccable (probably the best I've ever experienced plus one of the best coffee machines in the room!). The hotel has a lovely rooftop pool and cafe which overlooks Beirut. Would definitely recommend and I'll be staying here again if/when I'm back in Beirut.
1 nacht verbleven in mei 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location and staff. Clean calm room. We had the executive suite which was very spacious. Bed extremely comfortable.
1 nacht verbleven in mei 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Nice modern hotel. Room was comfortable, spacious and clean. Many guests are really there to party so can get quite noisy. Roof top pool and bar were disappointing. Pool area is much smaller than it looks in the photos and only in the sun in the morning and service almost non-existent.
4 nachten verbleven in mei 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
well situated, close to shopping and restaurants, and friendly staff
3 nachten verbleven in april 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good atmosphere and location clean and friendly excellent service
3 nachten verbleven in maart 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good very good location very friendly staff will be my choice from now on and is excellent choice
4 nachten verbleven in maart 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay and wonderful staff!
First time in Beirut, and the staff here took care of me and made me (and most importantly my wife) feel safe, secure and comfortable. We liked it so much we extended our stay an extra night and they went out of our way to accommodate us and help us change our flights. Shout out to the whole staff from the front desk to the bar to the restaurant. They helped us arrange everything from airport transfers to tours. Highly recommend Baalbek (don't miss it!) and the old souk in Sidon. If you are short on time the Byblos/Harissa/Grotto tour is something you can skip -- not nearly as impressive or special, especially be if you've seen other caves before. Go to Lebanon, you will not regret it!
4 nachten verbleven in december 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2017

10/10 – Uitstekend

Layal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One of the best
Highly recommend. Clean, classy, great service and awesome infinity pool. One of the best ive stayed at.
1 nacht verbleven in september 2017

6/10 – Redelijk

Lyn, boston

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location for sightseeing
First room had damp pillows and the shower flooded the entire suite. Replacement room towel was stained. Airport shuttle was not free and three times as expensive as regilar taxi. However the hotel is in a great location for seeing everything.
1 nacht verbleven in augustus 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2017

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was so clean and lovely. Service was excellent. Incredible view from the pool! I highly recommend staying here.
1 nacht verbleven in augustus 2017