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Beoordelingen van The Leela Palace Bengaluru

5 out of 5
The Leela Palace Bengaluru
23 Old Airport Road, Bengaluru, Karnataka

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 233 van 298 beoordelingen" "
Gastenscore: 8 - Goed. 38 van 298 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 298 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 298 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 298 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,6/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jijo

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pleasure to stay here!
2 nachten verbleven in maart 2024
Reactie van Madhav op 12 apr 2024
Dear Jijo, Greetings from The Leela Palace Bengaluru! It gives me great pride when we receive compliments like these. I will ensure that your feedback is shared with the entire team and especially to those who have contributed to your memorable stay. We look forward to the opportunity of welcoming you back to The Leela Palace Bengaluru. Best Regards, Madhav Sehgal Area Vice President & General Manager The Leela Palace Bengaluru

10/10 – Uitstekend

Nanda, Los Altos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time at Leela. Property is luxurious and service was excellent. Property exterior needs some updating in portions but interior is world class.
4 nachten verbleven in maart 2024
Reactie van Madhav op 12 apr 2024
Dear Nadia, Greetings from The Leela Palace Bengaluru! It gives me great pride when we receive compliments like these. I will ensure that your feedback is shared with the entire team and especially to those who have contributed to your memorable stay. We look forward to the opportunity of welcoming you back to The Leela Palace Bengaluru. Best Regards, Madhav Sehgal Area Vice President & General Manager The Leela Palace Bengaluru

2/10 – Ontzettend slecht

fahad, Urbana

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The receptionists are unfriendly and slow 1/4 nights in this hotel and in the suite 439 are completely annoying when I'm in the room the reason Maintenance, construction, cranes and cranes make a huge noise and the screams of the construction workers could not sleep. The hotel management did not care about the guests also the weekend. The work continues in it.
4 nachten verbleven in februari 2024
Reactie van Madhav op 12 apr 2024
Dear Fahad, Greetings from The Leela Palace Bengaluru! Thank you for taking the time out to share your feedback with us. Your feedback has been noted and will be shared with the respective leaders for necessary steps to be taken. Kindly accept our sincere apologies for the inconvenience caused to you. Regards, Madhav Sehgal Area Vice President & General Manager The Leela Palace Bengaluru

10/10 – Uitstekend

sunita

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service in the club lounge was excellent
2 nachten verbleven in maart 2024
Reactie van Madhav op 12 apr 2024
Dear Sunita, Greetings from The Leela Palace Bengaluru! It gives me great pride when we receive compliments like these. I will ensure that your feedback is shared with the entire team and especially to those who have contributed to your memorable stay. We look forward to the opportunity of welcoming you back to The Leela Palace Bengaluru. Best Regards, Madhav Sehgal Area Vice President & General Manager The Leela Palace Bengaluru

4/10 – Matig

Melvin, Mckinney

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Highlights, Beautiful hotel..superb checkin progress, with traditional Indian welcome. - world class. A few staff member were amazing. Lowlights, Unfortunately, it was all downhill from there. Staff were professional but no personably. Many staff members seemed to have a no care attitude. They don’t bother greeting guests. Just busy chit chatting with each other. During our 5 night stay I tried calling but body answers. It usually takes several tries before they pick up, On the day of checkout I tried calling front desk, operator, guest services, even the duty manager but nobody picked up, I tried for more than 10 mins, my airport transport was waiting so we had to drag all our luggage ourselves. Not sure why the customer service is so inconsistent and poor at this hotel. We frequently stay at 5 star hotels and am impressed with luxury hotels in India but very disappointed with Leela Palace.
5 nachten verbleven in januari 2024
Reactie van Madhav op 1 feb 2024
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Your feedback has been noted and will be shared with the respective leaders for necessary steps to be taken. We have emailed you with regards to your feedback and look forward to your response.Kindly accept our sincere apologies for the inconvenience caused.. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

2/10 – Ontzettend slecht

Sureshan

1 nacht verbleven in januari 2024
Reactie van Madhav op 29 jan 2024
Dear Sureshan,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Your feedback has been noted and will be shared with the respective leaders for necessary steps to be taken. Please share your contact number for our team to speak with you.Kindly accept our sincere apologies for the inconvenience caused.. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Madhav op 1 feb 2024
Dear David,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

6/10 – Redelijk

Rama Krishna, Holmdel

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I have been a regular guest, but this time, the check in staff tried to oversell or not truthful about the upgrade (which I attempted based on email I got from Leela). it supposed to be Club room on 5th floor but sold one on 6th floor which is smaller room and noisy one compared to my original booking. it took an effort on my part to get it corrected.

10/10 – Uitstekend

Jaisri

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exquisite place
1 nacht verbleven in januari 2024
Reactie van Madhav op 1 feb 2024
Dear Jaisri,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Marco

3 nachten verbleven in december 2023
Reactie van Madhav op 1 feb 2024
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

NARENDRAKUMAR KUNVERJI

9 nachten verbleven in december 2023
Reactie van Madhav op 1 feb 2024
Dear Narendrakumar,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Tarundeep Singh

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay very ethnic vibes and caring staff
3 nachten verbleven in december 2023
Reactie van Madhav op 1 feb 2024
Dear Tarundeep,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Zixiang

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Madhav op 1 feb 2024
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Adish

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
Stay was good. Please recheck your room Category at the time of checkin into the room. They can also provide a downgraded room category while you py for higher category room. Thanks to the Butler Satya to solve this issue.
2 nachten verbleven in oktober 2023
Reactie van Madhav op 10 nov 2023
Dear Guest, Greetings from The Leela Palace Bengaluru! Thank you for your rating. We look forward to your continued patronage. Warm Regards, Madhav Sehgal, Area Vice President & General Manager, The Leela Palace Bengaluru.

2/10 – Ontzettend slecht

BYOUNGGU

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Madhav op 31 okt 2023
Dear Greetings from The Leela Palace Bengaluru! Thank you for taking the time out to share your detailed feedback with us. Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon. Regards, Madhav Sehgal Area Vice President & General Manager The Leela Palace Bengaluru

10/10 – Uitstekend

SUDHAKAR

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in augustus 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Somnath

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
stay was amazing. Only feedback is flooring (carpet/hard wood) got a bit old.
2 nachten verbleven in juli 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Sheila

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in juli 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Mala Bhaskara, Andover

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome property, but the rooms looks old.
2 nachten verbleven in mei 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Bradley, Rancho Palos Verdes

4 nachten verbleven in mei 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

8/10 – Goed

Pritam

Positief: Netheid
3 nachten verbleven in mei 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Alexander, Brunnthal

7 nachten verbleven in april 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Suma

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A wonderful peaceful luxury stay in the heart of the hustle and bustle of the cosmopolitan city
1 nacht verbleven in april 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

6/10 – Redelijk

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nice, but they make things to complex and over service to the point of being irritating and intrusive.
1 nacht verbleven in april 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

JULIA

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful architecture, wonderful food.
2 nachten verbleven in maart 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Harinatha N

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay was very pleasant Will stay there again if need to
1 nacht verbleven in maart 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Gana

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in maart 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

ryan

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel and attentive staff
1 nacht verbleven in februari 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Sandeep

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As a Bangalore native, I was delighted by the fresh perspective and experience on my vacation at The Leela Palace. The staff was extremely professional, attentive, and informative (Preetham in particular). The decor was gorgeous and my wife and I appreciated the detail and cleanliness of every room and hallway. I especially loved that I could choose from several pillow options for a better night's sleep. The food options, particularly during breakfast, were just incredible - dosas, vadas and other South Indian fare along with so many western and fusion options as well. (Compliments to our breakfast host, Vishal) We're back in the US now and I'm still reminiscing of our restful stay at the Leela, the green garden, the waterfalls, and the lovely live music. Thank you so much!
4 nachten verbleven in februari 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!It was a pleasure to have you stay at The Leela Palace and we thank you for sharing such wonderful feedback about your stay.At The Leela Hotels we believe that people are our biggest assets and feedback such as yours, reinforces our belief. We take personal pride in delivering warm, intuitive, and genuine service for all of our guests.I have shared your feedback with the entire team and I can assure you that your recognition will motivate them and help us to continue striving to create exceptional experiences for our guests.Thank you for taking the time out to share your feedback and we hope to have the pleasure of welcoming you back. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Khamit

7 nachten verbleven in januari 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

bruce

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
Absolutely clean. Less luxury now. No access to balcony for this room type, beware.
3 nachten verbleven in januari 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General

10/10 – Uitstekend

Ramana

Reactie van Madhav op 10 nov 2023
Dear Guest, Greetings from The Leela Palace Bengaluru!Thank you for your rating. We look forward to your continued patronage. Warm Regards, Madhav Sehgal, Area Vice President & General Manager, The Leela Palace Bengaluru.

10/10 – Uitstekend

Eric Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Leela is iconic, and yet reasonably priced relative to peers in the vicinity. Finest service I’ve ever benefited from. Not just personable, but catered to you as a person. They brought me not one, but two birthday cakes, and even offered to take me on a quick tour of the city on the way to the airport at no additional charge. I’m grateful to my friends at the Leela, and look forward to returning someday.
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!It gives me great pride when we receive compliments like these. I will ensure that your feedback is shared with the entire team and especially to those who have contributed to your memorable stay.We look forward to the opportunity of welcoming you back to The Leela Palace Bengaluru. Best Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

jaya

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Joseph

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel with spacious dining areas and luscious green surroundings

8/10 – Goed

Mayur

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Some of the fittings need to be updated and maintained. For example, 3 of the 5 power sockets did not work - so we needed to share 2 sockets between 3 people for charging phones, smart watches, mobile phones and laptops. Some carpeted areas had worn patches. Overall, a very good hotel with some defects.
3 nachten verbleven in december 2022
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Parmjeet

4 nachten verbleven in december 2022
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

8/10 – Goed

BILLY

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. More hype than substance. Several instances of entitled guests treating hotel staff in a way that made me want to leave.
Reactie van Madhav op 12 okt 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Jyrki

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Leela Palace Bengaluru is truly a 5 Star luxury hotel! Now we have enjoyed (1 9) days in Bengaluru and can say that this hotel is really functioning as a dream to its guests.

10/10 – Uitstekend

Christelle

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Superbe hôtel permettant de se sentir isolé des bruits de la ville , superbe jardin luxuriant Personnel au petit soin sans être pesant. Plusieurs restaurants dont un avec buffet permettant de goûter à tout type de cuisine
Reactie van MS op 21 nov 2022
Dear Guest, Greetings from The Leela Palace Bangalore.Thank you for your kind review. We are pleased to know that you indeed experienced the good time at our hotel and you relished your moments spent at the restaurantsLooking forward to welcome you back at The Leela Palace Bangalore and provide you with the same experience you have come to expect from us. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 – Uitstekend

Himanshu

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best Hotel (Palace) to stay in Benagalore!!!!
This is indeed a Palace and you are treated like royalty. If you are in Bangalore, there is only once place you should pick!!!
5 nachten verbleven in oktober 2022
Reactie van MS op 21 nov 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Please do give us an opportunity to welcome you again. Warm Regards,Madhav SehgalGeneral ManagerThe Leela Palace Bengaluru

10/10 – Uitstekend

Jean Michel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
14 nachten verbleven in augustus 2022
Reactie van Madhav Sehgal op 1 sep 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to stay with us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Kind words such as yours keep us going and help us exceed guests’ expectations. Please do give us an opportunity to welcome you again. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 – Uitstekend

Mala Bhaskara, Andover

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very calm and serene environment within the city. Came for two days but ended up extending for a week! Can not forget the breakfast and food options. Room service was great. Great hospitality and very friendly and helpful staff.
2 nachten verbleven in augustus 2022
Reactie van Madhav Sehgal op 17 aug 2022
Dear Guest, Greetings from The Leela Palace Bengaluru! It gives me great pride when we receive compliments regarding the sumptuous food and expansive rooms. I will ensure that your feedback is shared with the entire team who made a memorable stay. We look forward to the opportunity to welcome you back soon to The Leela Palace Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 – Uitstekend

Adit, Auburn

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exceptionally attentive staff. Excellent indoor and out door dinning space. Great food -outstanding breakfast buffet.
4 nachten verbleven in juli 2022
Reactie van Madhav Sehgal op 29 jul 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to dine with us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Kind words such as yours keep us going and help us exceed guests’ expectations. Please do give us an opportunity to welcome you again on your next visit to Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 – Uitstekend

SANDEEP

1 nacht verbleven in juli 2022
Reactie van Madhav Sehgal op 27 jul 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to stay with us. Please do give us an opportunity to welcome you again on your next visit to Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

4/10 – Matig

Naresh, Chandler

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in process was horrible as they messed up the rooms and the guests names. And because one room didn’t have the free lunch and other benefits, the billing process also got messed up. The restaurant and reception hardly had any good link to exchange information. One didn’t know what other side was doing. On the positive side, the rooms are very clean, quiet with great buffet and amenities. I wish the check in and check out process was smoother along with the billing adjustments we had to go through and waste 45 mins of extra time for both check in and check out. And also, waiting for getting the checks and food orders were longer compared to their competition. Other than that, hotel was great.
2 nachten verbleven in juni 2022
Reactie van Madhav Sehgal op 28 jun 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you for choosing to stay with us and also for taking the time to share your feedback with us. I will ensure that this valuable feedback will be reviewed by me with the team. Especially the points pertaining to the check in and check out process. I request you to please not let this incident mar your impression of the hotel and look forward to the opportunity to welcome you back sometime soon. In the interim, if there is anything else that I may be able to assist with from here please do let me know. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

8/10 – Goed

Deipak

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Personalized and Excellent Service
A feeling of grandeur and a stay to remember. A place you must stay and appreciate the palace decor and excellent service !! Keep it up.
1 nacht verbleven in juni 2022
Reactie van Madhav Sehgal op 28 jun 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to stay with us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Kind words such as yours keep us going and help us exceed guests’ expectations. Please do give us an opportunity to welcome you again on your next visit to Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

4/10 – Matig

Ajay

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Checkin time, distance of room from elevator, crowded breakfast buffet and really spooky corridors leading to the room.
2 nachten verbleven in juni 2022
Reactie van Madhav Sehgal op 28 jun 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you for choosing to stay with us and also for taking the time to share your feedback with us. I will ensure that this valuable feedback will be reviewed by me with the team. Especially the points pertaining to the check in time and the crowded breakfast buffet. I request you to please not let this incident mar your impression of the hotel and look forward to the opportunity to welcome you back sometime soon. In the interim, if there is anything else that I may be able to assist with from here please do let me know. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru