Gehele woning

Canyon Crest Lodge. Hot Tub, Game Room, and Views.

Fotogalerie voor Canyon Crest Lodge. Hot Tub, Game Room, and Views.

Exterieur
5 slaapkamers, reisbedje, gratis wifi, beddengoed
Terras
Een koelkast, een magnetron, een oven, een kookplaat
Een smart-tv, een open haard en een kantoor

Beoordelingen

9,4 op 10 –
Uitzonderlijk

Gehele woning

5 slaapkamers5 badkamersMax. aantal: 13

Populaire voorzieningen

  • Bubbelbad
  • Keuken
  • Wasmachine
  • Droger
  • Gratis wifi
  • Buitenruimte

Voeg datums toe voor prijzen

Over deze accommodatie

Een plek voor jezelf

Je hebt de gehele woning helemaal voor jezelf en hoeft dus alleen met je reisgezelschap te delen.

Canyon Crest Lodge. Hot Tub, Game Room, and Views.

Summary:

Welcome to Canyon Crest Lodge. A luxury cabin with direct ski slope views of Bear Mountain Ski Resort. Expansive decks looking over the forest, canyons, and mountains. A fireplace warms the space with a crackling glow. A large sliding glass door leads to the grand deck where you and your guests will want to relax and take in the endless views. Enjoy the deck with a gas fire pit and BBQ or stay inside and watch a movie on the brand-new smart TV.



City of Big Bear Lake STR Permit

VRR-2025-2767



The Space:

Welcome to Canyon Crest Lodge. A 5 bedroom luxury cabin located high in the pine tree-covered mountains of Big Bear Lake with direct ski slope views of Bear Mountain Ski Resort. With expansive view decks looking over the forest, canyons, and mountains. Through the front doors, guests are greeted by an open floor plan with 15-foot vaulted ceilings and a great room that combines the living room, kitchen, and dining spaces. The entire space is brightened by banks of windows with views of the mountains and trees. A fireplace warms the space with a crackling glow. The chef's kitchen is equipped with all the appliances and tools needed for the family cooks to whip up dinner or lunch. A large sliding glass door leads to the expansive deck where you and your guests will want to relax and take in the endless views. Enjoy the deck with a gas fire pit and BBQ or stay inside and watch a movie on the brand new smart TV.

While air conditioning is absent, nature compensates with its own cooling system - the fresh mountain air.



*Sleeping arrangement as follows:

-Bottom Level

Bedroom with a Queen bed (2)

Bedroom with a Queen bed (2)

Bunkbed room with 1 is twin over twin the other is twin over full (5)

-Upstairs (Entry Level)

Bedroom with a King bed (2)

Bedroom with queen bed (2)

* This home also comes with a game room, Hot tub & a fire pit! Also comes equipped with a pack n’ play and a high chair.

*This home does NOT have (A/C)

*All cooking has to be done with what the house provides and the BBQ on site. It is not allowed to bring anything with charcoal, gas, propane or anything of the sort. Just what the home already has. Thank you!



Disclosure: All our pictures are for displaying the home. Please keep in mind that appliances, decor, and furniture can change at any given time without notice. Please refer to the amenity list for the current amenities provided. Thank you!



Guest Access:

Check-in starts at 4 PM

Checking In:

* IDs are required at check-in.

* You must be 24 years or older to book and check in.

*You'll need to sign a Rental Agreement with the Big Bear Good Neighbor Policy (5 minutes). The link with the rental agreement will be sent once the booking is confirmed. It needs to be completed and signed before checking-in.



Just a quick heads-up: to finalize your reservation, we kindly ask that you complete our short rental agreement within 24 hours of booking. It only takes a few minutes and helps make sure everything runs smoothly for your trip.

Please also note that the cancellation policy begins the moment your booking is confirmed—not when the agreement is signed.

Let us know if you have any questions. We’re here to help and excited to host you!



Early Check-In and Late Check-Out:

* Early check-in and late check-out options are available for a fee, based on availability.

* Please inquire at the front desk for these services.



The Neighborhood:

Moonridge



Getting Around:

Mountain Transit’s new Free Big Bear Trolley service is here! Three convenient routes (Red, Blue,

Gold) take riders to most of the visitor attractions and amenities in Big Bear, including the ski resorts,

Boulder Bay, The Village, Supermarkets, and the Airport. For the first time, public transit will serve the

Big Bear Airport on a scheduled route. This transportation service will offer convenient and reliable

transportation for both locals and visitors and help eliminate traffic congestion and car pollution in the

Valley.

For more information regarding rates, routes, and schedules visit their website



Other Things to Note:

Please see house rules prior to booking. Thank you!

* Max occupancy - 13 people, 12 Adults Maximum. The maximum for guests and adults CAN NOT be exceeded at any given time.



* Parking Details:

Max of 5 cars on-site. (Does have garage access)



*Quiet hours (10pm-7am).

*No speakers or sound systems allowed.

*No parties or events allowed at any given time.

* Indoor sound cannot be loud enough to be audible at the property line.

* Violation of any noise ordinances will be subject to fines that can reach up to $1,000 per violation.



* This home IS NOT PET FRIENDLY!

If undisclosed pets are brought into the home without SoCal Vacations' approval:

There is a fine of $500 per pet.



* This is a smoke-free property (No smoking or vaping inside or outside, video monitoring enforcement.)

Violation of the no-smoking policy will result in forfeiture of the security deposit, a $950 smoking fee, and liability for any fire or property damage costs.

It is prohibited by law that any kind of open fire whatsoever. You are allowed to use what is provided for you.



✅ Important Information – Please Read Before Booking



To ensure a smooth stay and compliance with local City regulations, please note the following:

* A separate rental agreement is required for all reservations and must be completed within 24

hours of booking and prior to check-in.

* The cancellation policy shown at the time of booking applies from the moment the reservation is confirmed, not from when the rental agreement is completed. Cancellation terms may vary by season or demand.

* The primary guest must be 24 years of age or older and present during the stay.

* No parties or events are allowed, per City ordinance.

* Quiet hours are enforced by the City.

* Trash must be taken to designated City clean sites, as required by local regulation.

* Hot tubs, when provided, operate in compliance with California safety standards, with a

maximum allowable temperature of 104°F (40°C).

* Most check-ins are remote. Access instructions are sent on the day of check-in once the home

is ready. Early entry is not permitted.



Interaction with Guests:

In person during business hours - Mon-Sun 9-5:30

(Hours can change)

Accommodatie-voorzieningen

Zwembad/spa

  • Bubbelbad

Internet

  • Beschikbaar in de woning: gratis wifi

Parkeren en vervoer

  • Tot de parkeeropties ter plaatse behoort een garage

Keuken

  • Afwasmachine
  • Blender
  • Broodrooster
  • Elektrische waterkoker
  • Koelkast
  • Koffiezetapparaat/waterkoker
  • Kookgerei, borden en bestek
  • Kookplaat
  • Magnetron
  • Oven

Eetopties

  • Eettafel

Slaapkamers

  • 5 slaapkamers
  • Beddengoed inbegrepen

Badkamer

  • 4,5 badkamers
  • Bad
  • Douche
  • Haardroger
  • Handdoeken inbegrepen
  • Shampoo

Woonruimtes

  • Eettafel
  • Open haard
  • Woonkamer

Entertainment

  • Smart-tv
  • Spellen

Buiten

  • Balkon
  • Barbecue
  • Vuurplaats

Wasvoorzieningen

  • Wasmachine
  • Wasserette

Werkplekken

  • Kantoor

Comfort

  • Verwarming

Huisdieren

  • Geen huisdieren toegestaan

Toegankelijkheidsvoorzieningen

  • Rookvrije accommodatie

Uitgelichte locatiekenmerken

  • Dicht bij een dierentuin
  • In de bergen
  • In een dorp

Dingen om te doen

  • Biljart/pooltafel
  • Spelletjesruimte
  • Bergbeklimmen in de buurt
  • Fietsmogelijkheid in de buurt
  • Paardrijden in de buurt
  • Rotsklimmen in de buurt
  • Vismogelijkheid in de buurt
  • Wandel-/fietsroutes in de buurt

Veiligheidsvoorzieningen

  • Koolmonoxidemelder (de eigenaar heeft aangegeven dat er een koolmonoxidemelder aanwezig is in de accommodatie)
  • Rookmelder (de eigenaar heeft aangegeven dat er een rookmelder aanwezig is in de accommodatie)
  • Brandblusser

Vergelijkbare accommodaties

Beleid

Inchecken

Inchecken vanaf 16.00 uur
Minimale leeftijd om in te checken: 24

Uitchecken

Uitchecken voor 10.00 uur

Speciale incheckinstructies

Volwassenen vanaf 18 jaar dienen alle aansprakelijkheid voor de boeking te accepteren
Je ontvangt een e-mail van de eigenaar met instructies voor het in- en uitchecken
De informatie die de accommodatie verstrekt, is mogelijk vertaald met automatische vertaaltools

Uitcheckinstructies

De eigenaar vraagt je het volgende te doen voordat je uitcheckt:
De vaatwasser inruimen en opzetten
Het vuilnis wegbrengen
De deuren op slot doen
Als je deze instructies niet volgt, kan dit leiden tot een negatieve beoordeling door de eigenaar.

Huisregels

Please respect the home and follow the rules, just as you expect timely assistance from us. Many of these rules are city regulations, while others ...

Huisdieren

Geen huisdieren toegestaan

Kinderen en extra bedden

Kinderen zijn van harte welkom.
Opmerking van de eigenaar: We are a family oriented company!!

Evenementen

Geen evenementen toegestaan

Roken

Roken is niet toegestaan

Belangrijke informatie

Algemene info

Deze accommodatie wordt beheerd door een professionele eigenaar die handelt vanuit zijn/haar vakgebied, bedrijf of beroep.
Afhankelijk van het accommodatiebeleid kan voor extra personen een toeslag in rekening worden gebracht.
Bij het inchecken dien je mogelijk een erkend identiteitsbewijs met foto en een creditcard, pinpas of borgsom in contanten te verstrekken voor incidentele kosten.
Speciale verzoeken worden onder voorbehoud van beschikbaarheid bij het inchecken ingewilligd. Hiervoor kunnen extra kosten in rekening worden gebracht. Speciale verzoeken kunnen niet worden gegarandeerd.
Feesten of groepsevenementen ter plaatse zijn ten strengste verboden.
De eigenaar heeft aangegeven dat er een koolmonoxidemelder aanwezig is in de accommodatie.
De eigenaar heeft aangegeven dat er een rookmelder aanwezig is in de accommodatie.
De accommodatie beschikt over de volgende veiligheidsvoorziening: een brandblusser
Deze accommodatie heeft buitenruimtes, zoals balkons, patio's en terrassen, die mogelijk niet geschikt zijn voor kinderen. We raden aan om in geval van twijfel vóór aankomst de accommodatie te contacteren en te vragen of ze een geschikte kamer voor je hebben.
Onze partner, Vrbo, beheert deze accommodatie. Je ontvangt een e-mail van Vrbo met een link naar een Vrbo-account, waarmee je je boeking kunt aanpassen of annuleren.
Registratienummer van de accommodatie VRR-2022-0063
Als je je boeking annuleert, ben je onderhevig aan het annuleringsbeleid van de eigenaar. In overeenstemming met de EU-regelgeving over consumentenrechten, vallen boekingsservices voor accommodaties niet onder het herroepingsrecht.

Over deze buurt

dit vakantiehuis is gelegen in de wijk Moonridge in Big Bear Lake. De accommodatie heeft een gunstige ligging in de bergen. Als je ook een activiteit op de planning hebt staan, is Big Bear Mountain Resort en Snow Summit wel een kijkje waard, terwijl winkelliefhebbers bij The Village lekker kunnen rondstruinen. Bowling Barn en Big Bear Solar Observatory zijn ook zeker het bezoeken waard. In de omgeving kun je wateractiviteiten doen, zoals vissen. Je kunt ook van de buitenlucht genieten bij activiteiten als paardrijden, fietsen of bergklimmen. Bekijk onze reisgids voor Big Bear Lake
Meer vakantiehuizen in Big Bear Lake
Kaart
Big Bear Lake, CA

In de buurt

  • Big Bear Mountain Resort
    Big Bear Mountain Resort
    2 min. rijden - 1.5 km
  • Chair 7
    2 min. rijden - 1.5 km
  • Bear Mountain Golf Course
    3 min. rijden - 2.3 km
  • United States Adaptive Recreation Center
    3 min. rijden - 2.3 km
  • Bear Mountain Express Lift
    4 min. rijden - 3.0 km

Lokaal vervoer

  • San Bernardino, Californië (SBD-San Bernardino Intl.) - 79 min. rijden

Restaurants

  • Bear Mountain Ski Resort
    4 min. rijden
  • Kallans Bar And Grill
    9 min. rijden
  • Starbucks
    8 min. rijden
  • Circle K
    10 min. rijden
  • Applebee’s | IHOP
    7 min. rijden

Veelgestelde vragen

Zijn huisdieren welkom bij Canyon Crest Lodge. Hot Tub, Game Room, and Views.?

Nee, huisdieren zijn bij deze accommodatie niet toegestaan.

Wat kost het om bij Canyon Crest Lodge. Hot Tub, Game Room, and Views. te parkeren?

Je kunt ter plaatse parkeren bij de accommodatie.

Hoe laat kan ik inchecken bij Canyon Crest Lodge. Hot Tub, Game Room, and Views.?

Je kunt vanaf 16.00 uur inchecken.

Tot hoe laat kan ik bij Canyon Crest Lodge. Hot Tub, Game Room, and Views. uitchecken?

Je dient uiterlijk om 10.00 uur uit te checken.

Waar ligt Canyon Crest Lodge. Hot Tub, Game Room, and Views.?

Dit vakantiehuis ligt in Moonridge, binnen 3 km afstand van United States Adaptive Recreation Center, Bear Mountain Golf Course en Chair 5. Ook Big Bear Mountain Resort en Chair 2 liggen binnen 3 km afstand.

Beoordelingen over Canyon Crest Lodge. Hot Tub, Game Room, and Views.

Beoordelingen

Uitzonderlijk

Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.
Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 18 van 22 beoordelingen
Gastenscore: 8 - Goed. 3 van 22 beoordelingen
Gastenscore: 6 - Redelijk. 0 van 22 beoordelingen
Gastenscore: 4 - Matig. 0 van 22 beoordelingen
Gastenscore: 2 - Ontzettend slecht. 1 van 22 beoordelingen

9,6

Netheid

9,8

Locatie

Beoordelingen

Geverifieerd

10/10 – Voortreffelijk

Jacob D.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Beautiful and Clean Home!

This is a beautiful and spacious home, and everything was very clean. There is plenty of entertainment for families with kids of all ages. Service was great. We would definitely stay here again!
2 nachten verbleven in maart 2024
Geverifieerd

10/10 – Voortreffelijk

Leslie B.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Good times

The house is as pictured. Our group really had a good time. There was plenty of activities to do in the house and we were able to enjoy the snow in the backyard. This is my second time staying at this property, my family loves it.
3 nachten verbleven in februari 2024
Geverifieerd

8/10 – Goed

Angela C.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Nice house

This is a spacious house with an amazing view! We loved sitting out in the back deck to enjoy the scenery and watch the sunset. We also loved using the fire pit outside to make s’mores! I liked that 3 of the bedrooms had their own bathrooms and our kids enjoyed their own private space downstairs with the pool table and TV area. There was also many different areas to watch TV or just sit and relax. Cons: Ants everywhere!! We lost half our breakfast items due to a major ant infestation in the kitchen and had to throw out all our untouched Costco muffins and cookies the morning after we arrived. We also had ants in many of the bathrooms and bedrooms - found them in my clothes, bed, and nightstand. In all the homes/cabins I’ve stayed at in Big Bear in my many visits in the past 20 years, I’ve never experienced a bug problem like I did here. Appliances also were giving us problems. One of the stove burners didn’t work, the dishwasher didn’t work and the overflow drain flooded the counter and ruined the food and packages we had on the counter our first night also. Refrigerator leaked water. I did notify management and they were responsive and sent someone over to take a look, but we were so afraid of more flooding that we just hand washed all our dishes the rest of our stay. He also provided ant spray for us. Overall a wonderful property, would be so much better if we didn’t have to worry about the ants and leaking water…
2 nachten verbleven in augustus 2024
Geverifieerd

10/10 – Voortreffelijk

Jeremiah H.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Fun, Spacious Cabin

Wonderful place for a family reunion with games, a nice view from the top deck, and a hot tub to relax in on the lower deck. Kitchen was very well equipped with appliances, cookware, flatware, and kitchen tools. It was only missing spices and measuring cups. Bring a towel if you have more than 8 people. Management responded quickly. Great vacation!
3 nachten verbleven in september 2021
Geverifieerd

10/10 – Voortreffelijk

Robin C.

Positief: Netheid, communicatie, locatie en accuraatheid advertentie

Group Getaway

Loved it. It was large, clean and plenty of activities to engage in. Would recommend.
2 nachten verbleven in september 2021
Geverifieerd

10/10 – Voortreffelijk

Berenice S.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Gorgeous! Cant wait to come back.

This is a beautiful property with plenty of space for family to sleep and hang out. We really enjoyed the game room. The property was clean, well appointed and beautifully decorated. Last year I solid my rental property in Big Bear so I know the challenges of being an owner. The owner of this property has done an excellent job in making a welcoming and happy rental. Can’t wait to come back.
2 nachten verbleven in augustus 2021
Geverifieerd

10/10 – Voortreffelijk

Joseph O.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Clean and roomy house

The property was super clean and well appointed. The only downside was a nonfunctioning jacuzzi which they told us about at check-in. They assured us it would be fixed but no one showed up during our 4-day stay. Everything else was good.
3 nachten verbleven in juli 2021
Geverifieerd

8/10 – Goed

Aaron F.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Nice stay, great house with lots of amenities

This house is in a beautiful area and has a ton of amenities for the entire family. We loved all the games, the spa, and the fire pit. Very comfortable. Plenty spacious and certainly enough to do where you never have to leave. Close to town, hiking, and the lake, it was a convenient spot that felt like you were up in the mountains with views of the forest. Loved grilling on the spacious deck overlooking the trees. The only reason we didn’t give five stars is that there should’ve been more towels, including spa towels, and a house manual to use some of the appliances which took some time, find the gas turn on, etc. A couple windows didn’t open and a kitchen cabinet was broken, but they really didn’t affect our stay. We reached out to the property manager, but it sounds like some of these things aren’t handled in their contract. Nevertheless, we enjoyed our stay and would rent this house again.
3 nachten verbleven in juli 2021
Geverifieerd

10/10 – Voortreffelijk

Marina L.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Great family house

This house is perfect if you’re traveling with a large group. Plenty of space for everyone to have their own privacy. We also enjoyed the large deck with a beautiful view.
3 nachten verbleven in mei 2021
Geverifieerd

8/10 – Goed

Belinda H.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Great space for all

Property is perfect for adults and children. Patio was so nice with great views.
3 nachten verbleven in maart 2021
Geverifieerd

10/10 – Voortreffelijk

courtney f.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Family fun!

Property was easy to access, plenty of parking. Good for privacy with little ones, clean and nicely set up. View and massive porch space can't be beat. Quick drive to both summit and Big Bear, and tubing close by for little ones!
3 nachten verbleven in februari 2021
Geverifieerd

10/10 – Voortreffelijk

Allie F.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Big Bear

Had a wonderful time at this beautiful property. House was very very clean and in a beautiful area. The kids had a blast with the pool table and shuffleboard in the gigantic "playroom" downstairs. Perfect house for adults who want to hang upstairs by the firepit and the kids had their own space. Wonderful place will definitely be going back!!
3 nachten verbleven in januari 2021
Geverifieerd

10/10 – Voortreffelijk

Richard M.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

great stay

me and my friends had an amazing time with this house. everything was great
2 nachten verbleven in december 2020
Geverifieerd

10/10 – Voortreffelijk

Arissa M.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Beautiful place and amazing host

My friends and I had an amazing experience staying at this property. The check in process was easy and we were given check in and check out instructions ahead of time. All of our questions were answered right away and everyone I spoke to from WowRentals was very kind. Our host Shania was very helpful as well. The house was very clean and had everything we needed. Such an incredible place, we’ll definitely be back!
2 nachten verbleven in november 2020
Geverifieerd

10/10 – Voortreffelijk

Geverifieerde reiziger

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Vacation

Three things bad about the property where AC we could not get to work refrigerator took way too long to cool down and pillows are hard as a rock other than that beautiful property had everything we needed
3 nachten verbleven in oktober 2020
Geverifieerd

10/10 – Voortreffelijk

Marcus K.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

The BEST stay in Big Bear hands down

What a wonderful stay we had.The canyon crest lodge is a beautiful, big house in Big Bear. We walked in to its large and very clean living room and open kitchen which made a lasting impression on my family, parents and in-laws from out state. With the weather perfect, our only dilemma was picking whether we wanted to eat/drink inside or outside on the deck overlooking the mountain views. This house has everything from the spacious hot tub to the pool table, shuffleboard, ping pong and basketball that my kids played with daily. We loved having out here, and the kids cried when we left. I recommended this home to friends as the best place to stay, and we will be back.
4 nachten verbleven in augustus 2020
Geverifieerd

10/10 – Voortreffelijk

Maria A.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Excelente lugar

Un poquito caro pero lo vale, tiene todo lo que uno necesita
3 nachten verbleven in augustus 2020
Geverifieerd

10/10 – Voortreffelijk

Julienne V.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Beautiful Experiencd

Literally the property was amazing! Just as gorgeous as the pictures! We had a great time and really want to come back again!
2 nachten verbleven in juli 2020
Geverifieerd

10/10 – Voortreffelijk

Michelle H.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Loved it!

We were a little nervous about the property because of the review regarding the hot tub and WiFi but everything was PERFECT! The hot tub worked perfectly fine, we had ALL of our devices and a lap top on the WiFi and had no issues. It was clean and spacious. We weren’t sure if they would have everything we needed so we brought our own large sized pots and pans but they already had them and every small appliance you could think of. We only needed our air fryer. There is a slight moth issue around the hot tub however it’s kind of expected since you’re out in the woods and the house is well lit. Just make sure you close the doors when you step outside. Any way, we’re definitely making this an annual thing and coming back!!! Again, great rental!!!
3 nachten verbleven in juni 2020
Geverifieerd

10/10 – Voortreffelijk

William D.

Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie

Great House

Bonus basket ball and ping pong in the garage to complement the great house.
3 nachten verbleven in juni 2020
Geverifieerd

2/10 – Verschrikkelijk

A L.

Negatief: Communicatie, accuraatheid advertentie

Basic amenities did not function. Customer service is non existent.

This location has multiple issues that urgently need attention for customer satisfaction. Upon arrival the home had ants. We booked this home for 4 days and 3 nights. On the very first night we lost all Wifi connection. This resulted in no tv or music for my family. The very next morning on Saturday February 29th, 2020, we called WOW rentals at 11 am to inform them of the multiple issues we had. We stated we had no wifi, the hot tub doesn't work, the kitchen has 3 light bulbs out right over the stove, the bathroom locks are broken, and the oven does not work. These may seem like minor issues but they were of great importance to us. We were there celebrating a birthday and could not bake our cake, and we felt as if we were cooking dinner in the dark. Wow rentals said they would send someone out and make sure they had a ladder to change kitchen lightbulbs. Jim arrived at around noon and took notes via text to inform the office. Jim said he struck out and could not fix issues with internet, bathroom locks, hot tub, oven, and was not told to bring ladder for lights. He said he informed the office and they would send someone else. At 3pm we made a phone call to follow up as we were still waiting for technician. Spoke to Abby, who informed me that her manager was aware of the issues and had been making phone calls to get someone out here but hadn't been able to find anyone yet. It was an inconvenience to our family as we cancelled our group plans to wait for technician. At this point Abby said she was baffled at all the issues we were having because this residence hadn't had any if these issues brought to their attention before. Felt as of she was blaming is or accusing us of making it up. At 4 pm someone called to assure us someone was coming to the property at 5:30pm to check hot tub. We spent all Saturday waiting for technicians that never came. No other employee ever showed up so our issues were never addressed. 4 days 3 nights with basic amenities lacking function. Office seemed to show no concern for renters. Worst experience in big bear so far!
3 nachten verbleven in februari 2020
Geverifieerd

10/10 – Voortreffelijk

Jennifer G.

3 nachten verbleven in november 2025