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Beoordelingen van Embers Lodge and Cabins

3 out of 5
Embers Lodge and Cabins
40229 Big Bear Boulevard, Big Bear Lake, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 129 van 226 beoordelingen" "
Gastenscore: 8 - Goed. 54 van 226 beoordelingen" "
Gastenscore: 6 - Redelijk. 23 van 226 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 226 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 226 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Lorena

Reisde met een groep
Positief: Netheid
Negatief: Voorzieningen
No toilet paper had to buy some
2 nachten verbleven in april 2024
Reactie van Arlene op 2 mei 2024
We are sorry to hear that. You could have come to the office to let us know. We would have been more than happy to give you some, plus extra since you were in the big cabin.

10/10 – Uitstekend

Eduardo

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Front desk lady was friendly and helpful, the cabin was clean and spacious. The facility was also spacious and clean.
1 nacht verbleven in maart 2024
Reactie van Arlene op 1 mei 2024
Thank you so much. We are so happy that you enjoyed your stay. :)

10/10 – Uitstekend

Danielle

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We visited during a quite time so it was very peaceful. The room was very clean and comfortable. We walked to nearby restaurants and shops. We looked forward to having a fure since we had a fireplace but too much smoke came out so we ended up not having a fire. Shower head was very high which made for a difficult shower but it was removable. Would definitely stay again!
2 nachten verbleven in april 2024
Reactie van Arlene op 28 apr 2024
Thank you so much Danielle. So, sorry about the fireplace issue and the shower issue. We are happy that you enjoyed your stay! :)

10/10 – Uitstekend

Mazen

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The whole family enjoyed the stay. We had the two story cabin with a balcony.
1 nacht verbleven in maart 2024
Reactie van Rachel. op 1 apr 2024
Mazen,Thank you so much. We're so happy that you and your family enjoyed your stay! :)

8/10 – Goed

Dennis A

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay at the Ember Lodge. The rooms and living spaces were nice clean and decently comfortable. The staff on property was friendly and kind. I did NOT like the check-in time of (4pm), which was way too late for the rate I was charged. That was unacceptable and inconsiderate. I will think twice before lodging again here.
1 nacht verbleven in februari 2024
Reactie van Rachel. op 21 feb 2024
Hi Dennis,I'm glad to hear that you enjoyed your stay + accommodations. I'm sorry to hear that you were annoyed with the check-in time. Check-in at most locations in Big Bear is 4pm. It give the cleaners time to turn over the room/cabin before the next guest; especially on a holiday weekend. Your cabin was available around 1pm. You were more than welcome to give us a call and find out what the earliest check-in time was. As for the rate you paid; we had a last minute cancellation, so you booked our last cabin during the busy holiday weekend.Hope you had a great weekend, nonetheless.

10/10 – Uitstekend

Christina

2 nachten verbleven in januari 2024
Reactie van Rachel. op 21 feb 2024
We're glad you enjoyed your stay.. Thank you for your feedback.. :)

10/10 – Uitstekend

Stacy

Positief: Netheid, staat van de accommodatie en faciliteiten
Cute place. Nice staff.
2 nachten verbleven in december 2023
Reactie van Rachel. op 21 feb 2024
We're glad you enjoyed your stay.. Thank you for your feedback.. :)

10/10 – Uitstekend

Steven

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Arlene op 23 nov 2023
Thank you so much for your feedback.

2/10 – Ontzettend slecht

Hyun, Lancaster

1 nacht verbleven in november 2023
Reactie van Rachel. op 2 jan 2024
Hi Hyun,Thank you so much. We hope to see you again in the near future. Happy New Year to you & your family. :)

8/10 – Goed

Ernie

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Rachel. op 3 nov 2023
Hi Ernie- Thank you for your feedback.

10/10 – Uitstekend

George

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved it!
1 nacht verbleven in oktober 2023
Reactie van Arlene op 21 okt 2023
Thank you so much for your feedback. We are so glad that you loved it here. :)

10/10 – Uitstekend

DAVID

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful
1 nacht verbleven in oktober 2023
Reactie van Arlene op 7 okt 2023
Thank you so much David for your positive review. I'm happy you enjoyed your stay. It was so nice meeting you. :)

10/10 – Uitstekend

Claudia

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The cabin is super cozy with many nice details. Well equipped with fridge, microwave, coffee maker. The road sign and some of the cabins look a little worn and do t let in how nice the inside is. Beds are quite soft. All in all great little place.
1 nacht verbleven in augustus 2023
Reactie van Arlene op 10 aug 2023
Thank you so much Claudia for the positive review. We appreciate it so much. :) .

10/10 – Uitstekend

Aidan

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Adorable little cabins. Excellent stay for the value
1 nacht verbleven in juli 2023
Reactie van Arlene op 9 jul 2023
Thank you so much Aidan. We are so happy to hear you enjoyed your stay.

10/10 – Uitstekend

Chad

1 nacht verbleven in juni 2023
Reactie van Rachel. op 14 jun 2023
Hi Chad - thank you for the positive review. We appreciate it so much.. :)

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid
Negatief: Comfort kamer
1 nacht verbleven in april 2023
Reactie van Maureen op 11 apr 2023
Thank you so much for your feedback. We hope you enjoyed your stay! :)

10/10 – Uitstekend

Laurie

1 nacht verbleven in april 2023

10/10 – Uitstekend

Peter

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Mountain charm!
1 nacht verbleven in april 2023
Reactie van Arlene op 6 apr 2023
Thank you so much for your feedback. We hope you enjoyed your stay! :)

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Heating system needs an update
The place is clean. Our first room the heater wasn’t working and the high was about 30 that day do the room was freezing. They called a repair guy quickly. When it didn’t fix they were very nice about giving us a new room and upgrade at no extra charge. That room had two heaters. One worked well. We couldn’t get the other one to turn on until the morning. There was plenty of hot water. Their heating system needs an update.
1 nacht verbleven in maart 2023
Reactie van Arlene op 27 mrt 2023
Thank you for your feedback.

10/10 – Uitstekend

Carlos Roberto

Reisde met familie
Positief: Netheid, comfort kamer
Esperando mi devolución
Tuvimos que irnos por que venia una tormenta de nieve, estoy en espera de que me devuelvan la noche que no use
2 nachten verbleven in maart 2023
Reactie van Arlene op 1 mei 2024
Gracias por la buena reseña. Le reembolsamos la mañana siguiente después de que se fue.

8/10 – Goed

Fumiko

Positief: Netheid, voorzieningen
2 nachten verbleven in januari 2023

8/10 – Goed

Melanie

6/10 – Redelijk

Adriana

Reisde met familie en kleine kinderen
The bunk beds had blankets with long hair and the heating at the cabin did not work and it was very cold

8/10 – Goed

Richard

Reisde met familie
Positief: Netheid
The mattress was a little too soft, but otherwise it was all fine.
2 nachten verbleven in december 2022

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid
Too much smoke from other cabins fireplaces
The stay was great other than the strong smoke smell from the other cabins. I originally thought it was from our fire place but we put it out and removed the wood from our room and the Smokey smell would come back stronger on and off through the night and just to be sure I went outside and noticed both cabins next to us had their fireplaces lit. That was the only negative of the cabin
2 nachten verbleven in december 2022

8/10 – Goed

Jonathan

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Cute small rooms, friendly helpful staff. Working fireplace but must bring or buy firewood.
2 nachten verbleven in november 2022
Reactie van Rachel. op 3 dec 2022
Thank you for your feedback.

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
It was super cute and clean ! It had all the amenities you need (fridge , microwave , coffee machine, ironing board/iron) bathrooms are stocked with clean towels they even have a fire place inside the rooms and you can purchase wood and fire starters in the lobby. Check in was smooth and they were very friendly definitely will come back ❤️
Reactie van Rachel. op 28 nov 2022
Hi Jennifer- thank you so very much for the positive review. We appreciate your business and hope to see you again in the near future! :)Happy Holidays!

10/10 – Uitstekend

eddie

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
It was amazing hotel good customer service
1 nacht verbleven in november 2022
Reactie van Maureen op 26 nov 2022
We are so happy you enjoyed your stay Eddie.We appreciate your feedback.Hope to see you again soon.MaureenEmbers Lodge & Cabins

10/10 – Uitstekend

Daniel

1 nacht verbleven in oktober 2022
Reactie van Arlene op 10 okt 2022
Thank you so much for your feedback. We hope you enjoyed your stay! :)

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Good.
1 nacht verbleven in augustus 2022

8/10 – Goed

Scott

Positief: Netheid, comfort kamer
Nice place for the money
Nice place, a little dated but a good value
1 nacht verbleven in augustus 2022
Reactie van Rachel. op 5 aug 2022
Thank you for your feedback.. :)

10/10 – Uitstekend

Tim

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean, safe, quite & easy parking close to unit
2 nachten verbleven in juli 2022
Reactie van Rachel. op 5 aug 2022
Thank you so much for your feedback. We hope you enjoyed your stay! :)

6/10 – Redelijk

Larry

Positief: Netheid
Not A Favorite
The place is quaint but really needs to be renovated. No A/C was a surprise. With windows open one hears traffic all night. Ceiling fan needs its separate light switch. Room is overall dark. The bed was extra firm, and although I like a firm bed, this one was FIRM.
1 nacht verbleven in juli 2022
Reactie van Rachel. op 5 aug 2022
Thank you for your feedback..

4/10 – Matig

Cathy

Disappointing Selection
We chose this motel based on the Hotel.com ratings. What the heck people!? This Lodge is on noisy BB Blvd, the property is unkept the room although ADA listed, was crowded and a wheelchair would be difficult to manuever. Off street parking, yes, but again, no HC space and far from room for someone with a disability. The decor was cabin trendy, room was dark and had a strong fireplace smell. The ceiling fan / light chain was disfunctional and could not be used independently. On the plusbside, the office staff was friendly and effecient.
1 nacht verbleven in juni 2022
Reactie van Rachel. op 12 jul 2022
Hi Cathy- thank you for your feedback. I have mentioned your concerns to management.

4/10 – Matig

Jody

Reisde met een groep
Negatief: Netheid, comfort kamer
Pass On This One
Very disappointed by this place. Has so much potential but has not been kept up well. Needs a lot of cleaning and updating. Old everything. Feels dirty. Didn’t want to even walk on the floors. Bathrooms are so small could barely sit on the toilet without hitting my knees or head on the wall. No place to put anything either. Very poor use of space as well. The outdoor area is in need of some TLC as well.
2 nachten verbleven in juni 2022
Reactie van Rachel. op 24 jun 2022
Hi Jody- We are planning to do some upgrades. I have mentioned your concerns to management. Thank you for your feedback..

10/10 – Uitstekend

Elizabeth

1 nacht verbleven in mei 2022
Reactie van Rachel. op 4 mei 2022
Thank you so much, Elizabeth. We are so happy you enjoyed your stay! We hope to see you again in the near future! :)

10/10 – Uitstekend

JENN

Positief: Netheid, comfort kamer
Great stay!
Loved this place and great customer service!
2 nachten verbleven in maart 2022
Reactie van Rachel. op 29 mrt 2022
Hi Jenn, Thank you so much. I'm so glad to hear that you enjoyed your stay.. :) We hope to see you again in the future! :)

10/10 – Uitstekend

Chance

1 nacht verbleven in maart 2022
Reactie van Embers Lodge Staff op 14 mrt 2022
Good Morning Chance, Thank you for the great review. We are glad you enjoyed your stay and hope to see you again in the future!

10/10 – Uitstekend

Sabrina

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2022

2/10 – Ontzettend slecht

Osvaldo

2 nachten verbleven in februari 2022
Reactie van Rachel. op 26 feb 2022
Hi Osvaldo- I'm sorry to hear that you did not enjoy your stay! Can you please provide us a little more information on why you gave us a low score? No communication throughout your stay. If there were any issues, i wish you would of addressed them & we would of handled it immediately.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We loved staying at this cabin. It was spacious and cozy. It was perfect for our family ski trip.
2 nachten verbleven in februari 2022
Reactie van Rachel. op 22 feb 2022
Thank you so much for the positive review. We are so happy you & your family enjoyed your stay! :) We hope to see you all again in the near future! :)

8/10 – Goed

Basant

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice location, a cute spot and budget friendly.
1 nacht verbleven in februari 2022
Reactie van Arlene op 17 feb 2022
Thank you so much for your feedback. We hope you enjoyed your stay.

10/10 – Uitstekend

Santos

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and great location
2 nachten verbleven in januari 2022
Reactie van Arlene op 1 feb 2022
Thank you so much for your feedback. We hope you enjoyed your stay.

10/10 – Uitstekend

Adan

Reisde met familie
Positief: Netheid, comfort kamer
Nice cabins!
The cabin was amazing It had everything we need. Super clean and well maintain
2 nachten verbleven in januari 2022
Reactie van Arlene op 10 jan 2022
Thank you so much for your feedback. We are happy to hear that you enjoyed your stay in our cabin.

10/10 – Uitstekend

William

Positief: Netheid, comfort kamer
A night in the mountain
Nice and cozy. Great atmosphere
1 nacht verbleven in december 2021
Reactie van Arlene op 4 jan 2022
Thank you so much for your feedback.

8/10 – Goed

SONG

1 nacht verbleven in december 2021

10/10 – Uitstekend

Max, long beach

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Cozy cabin room perfect for a family day I. The snow!
1 nacht verbleven in december 2021
Reactie van Arlene op 4 jan 2022
Thank you so much for your feedback. I'm happy to hear you liked the cabin and enjoyed your stay.

10/10 – Uitstekend

yvette

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful cabin! Clean. Sweet staff. Met all of our needs. Thank you ❤️
1 nacht verbleven in december 2021
Reactie van Arlene op 17 dec 2021
Thank you so much for your feedback. We hope you enjoyed your stay.

10/10 – Uitstekend

Lilyyy

1 nacht verbleven in november 2021

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place and service.
1 nacht verbleven in november 2021
Reactie van Arlene op 21 nov 2021
Thank you for your feedback. We hope you enjoyed your stay.