Dear Marcia,Thank you for your feedback and for rating us 5/5. We are delighted to hear that you found our hotel wonderful. However, we sincerely apologize for the unprofessional behavior of our staff. We take such matters seriously.We hope to have the opportunity to welcome you back and provide you with an improved experience.

Dear Diana,Thank you for choosing us. On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback. We are glad to hear that you stay here was nice. We hope to welcome you again soon for another fantastic stay.

Estimado Juan Carlos,Gracias por elegirnos de nuevo, apreciamos sus comentarios positivos. Nos complace darle la bienvenida cada vez. Esperamos superar sus expectativas y brindarle siempre experiencias maravillosas.

Estimado Juan Carlos,Gracias por elegir hospedarse con nosotros y por otorgarnos una calificación perfecta. Nos llena de alegría saber que tuvo una experiencia excepcional durante su estadía y que la atención de todo nuestro personal fue excelente. Sus comentarios son invaluables para nosotros, y esperamos darle la bienvenida nuevamente pronto para otra estancia fantástica.

Dear Walter,Thank you for taking the time to share your recent experience with us. We apologize for falling short of your expectations and would appreciate any additional details you could share to help us improve.Your satisfaction is our priority, we hope to have the opportunity to ensure a better experience for future visits.

Dear Gary,Thank you for staying with us and for your excellent rating of 10/10!. Thanks for sharing the picture, it looks wonderful. Your feedback means a lot to us, and we can't wait to host you again.

Dear Juliana,We appreciate your feedback, we're sorry to hear that your experience didn't meet your expectations. Your rating is very important for us to make changes to ensure a better experience for all our guests. We look forward to hosting you again and hope that this time it will be an amazing stay.

Estimado Mario, ¡Muchas gracias por elegir hospedarse con nosotros!. Nos alegra enormemente saber su estadía fue satisfactoría. Esperamos tener el placer de recibirlo nuevamente pronto y superar más sus expectativas.

Dear Richard,Thank you for choosing to stay with us and for giving us a perfect rating of 5/5!. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay.

Dear Cristian,We are glad to hear that you had an exceptional experience during your time here. You feedback means a lot to us. Thank you for choosing us.

Dear Alain,Thank you so much for choosing to stay with us and for your rating of 5/5. We're glad to hear that you find amazing our hotel. We hope to welcome you back soon for another fantastic stay.

Dear Ana,Gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Lamento mucho saber que no disfrutaste de tu estancia. Nos esforzamos por superar expectativas las 24 horas del día y tomamos las quejas muy en serio.Por favor, ponte en contacto conmigo en katty.rojasibanez@whotels.com para discutir el problema en más detalle. Valoramos tus comentarios y haremos todo lo posible por compensarte.

Estimada Claudia,En nombre de todo el equipo del hotel, quiero agradecerle por compartir tu experiencia.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de aquellos que más importan, ¡tú!

Dear Carl,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. We hope to welcome you again soon.

Estimada Sandra,En nombre de todo el equipo del hotel, quiero agradecerte por compartir sobre tu experiencia.Esperamos darte la bienvenida de nuevo pronto.

Estimado Mario,En nombre de todo el equipo del hotel, quiero agradecerle por compartir tu experiencia y esperamos darte la bienvenida de nuevo pronto.

Dear Sidney,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Katty Rojas IbanezW Insider

Hello Juan, thank you very much for your comment, it is very important for us!

Dear, nice to greet you!Thank you very much for your message, it is very important to us, your thanks to the guys at the reception were issued.

Thank you very much for your comment, your opinion is very important to us

Thank you very much for your rating, your opinion is very important to us

Thank you very much for your rating, your opinion is very important to us.

Thank you very much for your comment, it is very important to us.

Great, thank you very much for your rating.

Great, thank you very much for your rating.

Great, thank you very much for your rating.

Hi, nice to meet you!It would be very important for us if you give us feedback on this rating, to continue improving.Best regards.

Dear Oscar, nice to greet you!Thank you very much for your comments, they help us improve, we hope to have you back.

Dear Arthur,A pleasure to greet you.It would be important for us if you shared the feedback on this rating, I am very attentive to your comments.

Thank you very much for your comments, we are very happy that you had a pleasant stay

Thank you very much for your comments, we are very happy that you had a pleasant stay

Thank you very much for your comment, it makes us very happy that you had a pleasant stay!

Thank you very much for your comments, we are very happy that you had a pleasant stay.We wait for you at a next opportunity.Greetings!

Dear William, thank you very much for your rating.

Hola lina un gusto saludarte.Muchas gracias por tu comentario para nosotros es muy importante su opinion.Nos alegra mucho que tu estadia haya sido grata y esperamos tenerte con nosotros en una proxima ocasion.

Good

Estimada Claudia,Gracias por tomarte el tiempo para compartir tu reciente experiencia con nosotros.En tus comentarios, mencionaste que te parece demasiado costoso y muy básico. El hotel W Pertenece a una las marcas de Lujo de Marriott International, es por esto que los precios se basan en estos hoteles de lujo al rededor del mundo. Mi esperanza es que todos nuestros huéspedes experimenten una estadía relajante y tranquila, maravillosa y lamento mucho que esta no haya sido tu experiencia.Fue un placer tenerte como nuestra invitada, y espero que nos brindes la oportunidad de hospedarte nuevamente, cada vez que tus viajes te traigan de regreso a la zona.Atentamente,Katty Rojas IbáñezW Insider

Dear Doris,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Katty Rojas IbanezW Insider

Dear Mario,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Katty Rojas IbanezW Insider

Estimada Maricarmen,En nombre de todo el equipo del hotel, quiero agradecerte por compartir sobre tu experiencia.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más importan: ¡tú! Tus comentarios se han compartido con el departamento de limpieza como una forma de mejora. Una vez más, le agradezco que te hayas tomado el tiempo para compartir tus comentarios.Esperamos darte la bienvenida de nuevo pronto.Atentamente,Katty Rojas IbáñezW Insider

Hola Brittany,En nombre de todo el equipo del hotel, quiero agradecerle por compartir sobre tu estadía.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más importan: ¡tú!Esperamos darle la bienvenida de nuevo pronto.Atentamente,Katty Rojas IbáñezW Insider

Hola Ricardo,En nombre de todo el equipo del hotel, quiero agradecerte por compartir sobre tu estadía. Amamos los perritos!!!!Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más importan: ¡tú! Tus comentarios se han compartido con el equipo como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes. Una vez más, te agradezco que te hayas tomado el tiempo para compartir tus comentarios.Esperamos darte la bienvenida de nuevo pronto.Atentamente,Katty Rojas IbáñezW Insider

Hola Paula,En nombre de todo el equipo del hotel, quiero agradecerle por compartir tu experiencia.Esperamos darle la bienvenida de nuevo pronto.Atentamente,Katty Rojas IbáñezW Insider

Dear Samuel,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Katty Rojas IbanezW Insider

Estimado Andres,Gracias por tomarse el tiempo para hacernos saber acerca de su experiencia durante su estancia con nosotros. Brindar el más alto nivel de hospitalidad es nuestra prioridad número uno y me disculpo sinceramente por no cumplir con sus expectativas. He compartido sus comentarios con el equipo de liderazgo para garantizar que se implementen y revisen las pautas necesarias para evitar que esto ocurra en el futuro.Espero que elija quedarse con nosotros nuevamente cuando sus viajes lo traigan de regreso a la zona.Atentamente,Katty Rojas IbáñezW InsiderW Bogotakatty.rojasibanez@whotels.com

Dear Christian,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the restaurant experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations while having breakfast at our restaurant. Your experience of has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the shortcomings, but our commitment to resolving these issues in order to improve this experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. Sincerely,Katty Rojas IbanezW InsiderW Bogotakatty.rojasibanez@whotels.com

Lieber David,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen während Ihres Aufenthalts bei uns mitzuteilen. Es tut mir leid zu wissen, dass Ihre Erfahrung unter unserem Standard lag.Das Höchstmaß an Gastfreundschaft zu bieten, ist unsere oberste Priorität, und ich entschuldige mich aufrichtig dafür, dass ich Ihre Erwartungen nicht erfüllt habe. Ich habe Ihr Feedback mit dem Führungsteam geteilt, um sicherzustellen, dass die erforderlichen Richtlinien vorhanden sind und überprüft werden, um solche Fälle in Zukunft zu vermeiden.Ich hoffe, Sie entscheiden sich, wieder bei uns zu bleiben, wenn Ihre Reisen Sie wieder in die Gegend bringen.Aufrichtig,Katty Rojas IbanezW InsiderW Bogotakatty.rojasibanez@whotels.com