Lobby

Beoordelingen van Doubletree By Hilton Boston Logan Airport Chelsea

4 out of 5

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 559 van 1096 beoordelingen" "
Gastenscore: 8 - Goed. 264 van 1096 beoordelingen" "
Gastenscore: 6 - Redelijk. 128 van 1096 beoordelingen" "
Gastenscore: 4 - Matig. 72 van 1096 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 73 van 1096 beoordelingen" "

9,0/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Mersibel

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Provides airport shuttle to and from the hotel.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Mathew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 1 mei 2024
Mathew, we are thrilled you loved your stay at DoubleTree by Hilton Boston Logan Airport Chelsea. Thank you for your high recommendation. We hope to have the pleasure of welcoming you back again soon!

10/10 – Uitstekend

Scott, Madison

3 nachten verbleven in april 2024
Reactie van Hotelmgmt op 29 apr 2024
Thank you for your five-stars, Scott. We look forward to your return and hope it's soon!

8/10 – Goed

Max, Vernon

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The king room was comfortable and had a good size TV. I recommend this hotel.
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 30 apr 2024
Max, thank you for staying with us! We are glad you enjoyed your visit and found our accommodations comfortable and well equipped. The pleasure would be ours to welcome you back!

10/10 – Uitstekend

Dara

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only issue is space for parking however the staff are well accommodating and somehow make it work!
10 nachten verbleven in februari 2024
Reactie van HotelMgmt op 26 apr 2024
Dara, thank you for your excellent review and feedback on parking. We are glad to hear that our team was able to assist effectively. We are continuously working on improving our facilities and services. We look forward to welcoming you back soon for another great experience!

10/10 – Uitstekend

Dara

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here a couple of times for business, once for 2 weeks. Nearby grocery, couple restaurants, Starbucks all walkable. Staff friendly. Thomas in the restaurant provided great service and friendly chat.
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 26 apr 2024
Dara, thank you for choosing us for your business stays! We are delighted to hear that our location and Thomas's excellent service enhanced your experience. We appreciate your kind words about our team and look forward to welcoming you back soon for another pleasant visit.

10/10 – Uitstekend

Tomislav

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spot to visit the surrounding area, fair price
2 nachten verbleven in maart 2024
Reactie van HotelMgmt op 24 apr 2024
Tomislav, thank you for your positive feedback on our location and pricing! We are glad you found our hotel conveniently situated for exploring the area. We look forward to welcoming you back for another great stay.

10/10 – Uitstekend

JOSEPH, NEW YORK

Just fine
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 18 apr 2024
Joseph, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you had an enjoyable stay and were pleased with our accommodations. We hope to welcome you back again soon!

10/10 – Uitstekend

Melody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 11 apr 2024
Thank you for your five-stars. We look forward to your return and hope it's soon!

10/10 – Uitstekend

Meredith, Springfield

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room and bathroom, pretty close to the airport.
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 11 apr 2024
Meredith, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are thrilled you had an excellent stay and were pleased with our accommodations and convenient location. We hope to have the pleasure of welcoming you back again soon!

8/10 – Goed

HUE

1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 29 apr 2024
It's a treat to know you enjoyed your stay, Hue! Thank you and we hope to welcome you back soon!

10/10 – Uitstekend

paula, WESTON FLORIDA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is clean
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 9 apr 2024
Paula, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you had an excellent stay and found our accommodations clean. We hope to welcome you back again soon!

10/10 – Uitstekend

Angel

Reisde met een groep, Zakenreiziger, Reisde met huisdieren, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice staff
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 9 apr 2024
Angel, thank you for your high recommendation. We are delighted you enjoyed your stay and found our team welcoming. We hope to see you again soon!

8/10 – Goed

Marguerite

1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 27 apr 2024
Your high rating made us smile, Marguerite, and we look forward to welcoming you back through our doors should your travels return you to our area!

2/10 – Ontzettend slecht

Martha

1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 24 apr 2024
It's disappointing for us to see your low marks, Martha. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved.

2/10 – Ontzettend slecht

Jaime

Zakenreiziger, Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The hotel is located right next to an Amtrak train station. The train was too loud making it impossible to rest. I left to a different hotel did not stay for my entire reservation. I tried to get a discount but staff were really rude.
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 2 apr 2024
Jaime, we sincerely apologize for the noise concerns that led you to leave early. Your comfort is important to us, and we deeply regret that we were unable to provide the peaceful stay you expected. Please know that we value your feedback and will explore ways to mitigate this issue for our guests in the future. We're also sorry to hear about your interaction with our staff and can assure you that this doesn't reflect our usual level of service. We hope you'll consider giving us another chance to provide you with the excellent experience you deserve.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotelmgmt op 31 mrt 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Jennifer.

10/10 – Uitstekend

Saul, Orlando

1 nacht verbleven in maart 2024
Reactie van Hotelmgmt op 31 mrt 2024
Thank you for your five-star rating, Saul! We hope to be your preferred property whenever your travels bring you to the area!

10/10 – Uitstekend

Alexus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotelmgmt op 31 mrt 2024
Thank you, Alexus, and we can’t wait to welcome you back again for another five-star stay!

10/10 – Uitstekend

Christiana

Positief: Netheid
This hotel is located next to a shopping plaza, fast food and a grocery store. Also the commuter rail to Boston is right there.The concierge are always pleasant. I cant speak for other staff as it was a late check in. The hotel is clean and modern.
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 28 mrt 2024
Christiana, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you had an excellent stay and were pleased with our ideal location and clean accommodations. We hope to welcome you back again soon!

10/10 – Uitstekend

Roselia

2 nachten verbleven in maart 2024
Reactie van Hotelmgmt op 14 apr 2024
Hosting you was a pleasure, Roselia! Thank you for the five-star rating. We hope to see you again soon at the DoubleTree by Hilton Boston Logan Airport Chelsea!

10/10 – Uitstekend

Greta

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very hospitable and lovely staff. Clean and nice hotel property, easy parking. Would stay here again.
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 26 mrt 2024
Greta, thank you for your glowing review of DoubleTree by Hilton Boston Logan Airport Chelsea. We are thrilled you had an excellent stay and were pleased with our clean and comfortable accommodations. Your kind words about our team are very much appreciated. We hope to welcome you back again soon!

10/10 – Uitstekend

Sandra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is grea. It's close to the main attractions in boston. The pool of the hotel was great. We enjoyed our time there. A plus is the market across the street.
4 nachten verbleven in maart 2024
Reactie van HotelMgmt op 26 mrt 2024
Sandra, we are thrilled you loved our prime location near Boston's main attractions and enjoyed the pool and nearby market! We are looking forward to welcoming you back for another enjoyable stay. Thank you for sharing your experience!

10/10 – Uitstekend

Wilfor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to Chelsea train stop, close to grocery store.
3 nachten verbleven in maart 2024
Reactie van HotelMgmt op 26 mrt 2024
Wilfor, thank you for your high recommendation of DoubleTree by Hilton Boston Logan Airport Chelsea. It is wonderful to hear you had an excellent stay and were pleased with our convenient location near the train and grocery store. We hope to welcome you back again soon!

8/10 – Goed

Francesca, Lebanon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient hotel for an early departure from Logan. Great shuttle service.
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 22 mrt 2024
Francesca, thank you for staying with us at DoubleTree by Hilton Boston Logan Airport Chelsea. We are delighted you had a great stay and were pleased with our convenient location and shuttle service. We hope to have the pleasure of welcoming you back the next time you are in the area!

10/10 – Uitstekend

jonathan

Zakenreiziger
Positief: Voorzieningen
Nice property, nice staff and walkable to one or two restaurants. Handy for the airport stay.
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 20 mrt 2024
Thank you for your perfect rating, Jonathan. We are glad you had a great stay and were pleased with our accommodations and convenient location. The pleasure would be ours to welcome you back!

6/10 – Redelijk

Zachary

Reisde met familie
Positief: Voorzieningen
Toilet didn’t work in our room. Service was slow and poor. Train was very close by and very noisy.
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 18 mrt 2024
Zachary, our goal is to offer each of our guests a restful, pleasant experience, and we’re truly disheartened that we fell short of expectations during your stay. Please know that we're committed to making the necessary improvements and will be addressing your comments immediately with our team. We hope to have the opportunity to welcome you back and create a much better lasting impression.

10/10 – Uitstekend

jonathan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Stayed a few times before. Few restaurants within walking distance. Easy train into Boston. Very near and walkable to the transport system. Staff amazing, simply the best.
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 19 mrt 2024
Jonathan, it is great to hear that you have enjoyed multiple stays with us, along with the convenience of nearby restaurants and transport into Boston! We are proud of our team and thrilled they made a positive impact. We are looking forward to welcoming you back again soon!

10/10 – Uitstekend

ivan

All
1 nacht verbleven in februari 2024
Reactie van Hotelmgmt op 16 mrt 2024
We are proud to learn every moment of your stay at DoubleTree by Hilton Boston Logan Airport Chelsea was perfect! Thanks for the terrific review, Ivan. We hope to welcome you again soon!

8/10 – Goed

George

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Kind service, really good food, clean. It’s an older hotel so obviously there will be small issues but nothing major and it’s a great rate for the Boston area.
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 13 mrt 2024
George, we are glad you appreciated our kind service, good food, and cleanliness! Thank you for understanding the charm of our older hotel. We are committed to providing great value in Boston. We at DoubleTree by Hilton Boston Logan Airport Chelsea are looking forward to your next visit!

8/10 – Goed

Vanessa

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
just thought parking was expensive
1 nacht verbleven in februari 2024
Reactie van HotelMgmt op 12 mrt 2024
Vanessa, thank you for your valuable feedback. We are glad you had an overall enjoyable stay, though we are sorry to hear that you found parking expensive. We strive to provide competitive pricing comparable to the area. We hope to welcome you back for another stay!

10/10 – Uitstekend

Kierlan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome staff easy fast shuttle ride to and from airport will definitely stay again
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 12 mrt 2024
Kierlan, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you had an excellent stay and were pleased with our friendly team and convenient airport shuttle. We look forward to your next stay with us!

6/10 – Redelijk

Luis

Reisde met familie
noisy
1 nacht verbleven in maart 2024
Reactie van Hotelmgmt op 10 mrt 2024
Luis, we're sorry to hear that noise affected your visit and apologize for any inconvenience caused. Our team is committed to providing a peaceful and pleasant experience for our guests, and we will use your feedback to learn how we can continue to improve. Please allow us another chance to welcome you and win you over entirely!

10/10 – Uitstekend

Sojdeh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Hotelmgmt op 9 mrt 2024
It's rewarding to see that you had a great stay, Sojdeh! Thank you and we hope you'll join us for another five-star experience soon!

8/10 – Goed

Dakari

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean & good pricing
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 8 mrt 2024
Dakari, thank you for staying with us at DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you enjoyed your visit and were pleased with our clean accommodations and great value. The pleasure would be ours to welcome you back!

10/10 – Uitstekend

Chyrell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe location. Airport shuttle starts at 5am. Staff was nice and very helpful
2 nachten verbleven in februari 2024
Reactie van HotelMgmt op 8 mrt 2024
Chyrell, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are pleased to hear you found our location safe and our shuttle service convenient. We will share your kind words with our team. We are looking forward to your next visit. Thank you for choosing us!

6/10 – Redelijk

edward L

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The attendant in evening said shuttle runs every 15 min. The morning attendant was horribly rude. I was sitting and watching for driver at 6:30 bags in vestibule. Never saw him. Walked up to desk at 6:32 and said, when is he ready. She said you missed it and have to wait till 7:00. Major rushing then for international flight. I will never return.
1 nacht verbleven in februari 2024
Reactie van HotelMgmt op 1 mrt 2024
Edward, we are sorry for the confusion and service you received regarding the shuttle. Your feedback is important for improving our guest experience. We would be grateful for the opportunity to make things right and hope you will consider staying with us again.

10/10 – Uitstekend

YUEHUA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👌
3 nachten verbleven in februari 2024
Reactie van Hotelmgmt op 1 mrt 2024
Yuehua, thank you for your high recommendation of DoubleTree by Hilton Boston Logan Airport Chelsea. We are delighted you had an excellent stay and hope to welcome you back again soon!

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I love this hotel. We visit often from Connecticut to gamble at the Encore. Breakfast and staff are great. Rooms are quiet and clean.
1 nacht verbleven in februari 2024
Reactie van HotelMgmt op 29 feb 2024
Elizabeth, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are delighted to hear you and your husband enjoy your visits and the experiences at our hotel, from breakfast to our team, and the tranquility and cleanliness of our rooms. We are looking forward to welcoming you back for more great times!

10/10 – Uitstekend

Sheila

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Came in late and missed the bus so it was an easy shuttle and quick check in.
1 nacht verbleven in januari 2024
Reactie van HotelMgmt op 29 feb 2024
Sheila, we are pleased to hear our shuttle service and quick check-in process made your late arrival smoother. We are looking forward to welcoming you back to DoubleTree by Hilton Boston Logan Airport Chelsea for another convenient and enjoyable stay!

2/10 – Ontzettend slecht

Sara

Negatief: Personeel en service
3 nachten verbleven in februari 2024
Reactie van Hotelmgmt op 27 feb 2024
Sara, seeing your rating is disappointing as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit.

6/10 – Redelijk

Guinevere, Oak Bluffs

Reisde met familie
Negatief: Netheid
Also, I had to pay for parking, which I was not aware of when I made the booking and the airport shuttle was sold out. So I ended up spending a lot more money to stay at this hotel.
1 nacht verbleven in februari 2024
Reactie van Hotelmgmt op 27 feb 2024
Guinevere, We apologize for any surprises with parking fees and the shuttle service. We will work on making this information clearer at booking. Your feedback is invaluable for improving our guest experience. We hope to have the opportunity to welcome you back and make your next stay more seamless and enjoyable.

10/10 – Uitstekend

German

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was well maintain and clean
3 nachten verbleven in februari 2024
Reactie van HotelMgmt op 23 feb 2024
German, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are delighted you had an excellent stay and were pleased with our clean and comfortable accommodations. We hope to welcome you back the next time you are visiting the area!

8/10 – Goed

Laura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van HotelMgmt op 21 feb 2024
It's a treat to know you enjoyed your stay! Thank you and we hope to welcome you back soon, Laura.

4/10 – Matig

Sarah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beware the trail comes by every 20 min till 12 midnight! We picked as an airport hotel and no one slept!
1 nacht verbleven in februari 2024
Reactie van Hotelmgmt op 20 feb 2024
Sarah, we deeply regret your room did not provide the peaceful night’s rest you deserve. We would love another chance to provide a more suitable room location to meet all of your travel needs. Thank you.

6/10 – Redelijk

Dwight

The hotel should disclose to Expedia their security deposit rates, because I was unaware of it
3 nachten verbleven in februari 2024
Reactie van Hotelmgmt op 20 feb 2024
Dwight, we regret any information was missed when planning your trip. We do share in the “Important Information” section that “Government-issued photo identification and a credit card may be required at check-in for incidental charges”. We will talk with our Management Team regarding your thoughts on listing more specific details as we aim for full transparency. Thank you and we hope to win you over entrely one day soon.

10/10 – Uitstekend

Johny

1 nacht verbleven in februari 2024
Reactie van HotelMgmt op 21 mrt 2024
Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Johnny!

10/10 – Uitstekend

Norio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van HotelMgmt op 15 feb 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, Norio!

6/10 – Redelijk

Karina

Positief: Personeel en service
Buen servicio serca del Logan
1 nacht verbleven in februari 2024
Reactie van HotelMgmt op 15 feb 2024
Karina, we're pleased that we could ease your travels with our excellent service and convenient location! Thank you for the positive feedback. We hope to see you again soon at the DoubleTree by Hilton Boston Logan Airport Chelsea!

8/10 – Goed

Lacresha, St Andrews

1 nacht verbleven in februari 2024
Reactie van HotelMgmt op 21 mrt 2024
Lacresha, we appreciate you taking the time to leave a positive score! We look forward to welcoming you back on your next visit and aim to provide an even more remarkable experience.