Studio suite, 1 kingsize bed met slaapbank | Luxe beddengoed, pillowtop-bedden, een bureau, een laptopwerkplek

Beoordelingen van Hampton Inn Boston - Norwood

3 out of 5
Hampton Inn Boston - Norwood
434 Providence Highway (Rt. 1), Norwood, MA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 485 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 302 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 99 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 65 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 50 van 1001 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goed
schone kamers, goede prijs kwaliteit verhouding, klein zwembad maar onze kinderen vonden het geweldig
3 nachten verbleven in augustus 2019
Reactie van Thank you for staying with us :) op 20 aug 2019
Thank you for staying with us :)

8/10 – Goed

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Cheryl D.

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
No computer room.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Marcio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent!
2 nachten verbleven in mei 2024

4/10 – Matig

David

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 problems: woman at checkin desk was curt, even surly; room was missing the second room-darkening shade; dog left alone in room nearby was barking for several hours( though María at front desk did her best to contact that guest)
2 nachten verbleven in mei 2024

8/10 – Goed

Helder

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would recommend
1 nacht verbleven in april 2024

10/10 – Uitstekend

Delvin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in mei 2024

8/10 – Goed

vince

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient to my activities however breakfast was lacking additional help is needed to replenish food
3 nachten verbleven in april 2024

8/10 – Goed

Nathan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best free continental breakfast we have ever had at a hotel. A
1 nacht verbleven in april 2024

8/10 – Goed

Lola

Positief: Netheid, personeel en service
Breakfast was splendid!
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Jessica

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible. We were given key cards to FOUR different rooms at 11pm at night after checking in, each room had a sleeping guest in it!!! It was Awful. There were 5 drunk adults, one female who urinated herself in the elevator and covered the floor. My husband got so angry we left. Expedia refunded my money but the hotel was beyond awful.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Vladimir

1 nacht verbleven in april 2024

8/10 – Goed

Aseem

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Nice property with ample parking.
2 nachten verbleven in april 2024

6/10 – Redelijk

David

Positief: Netheid, staat van de accommodatie en faciliteiten
C'est très bien mais l'employé à la réception, j'ai semblé la dérenger
1 nacht verbleven in april 2024

10/10 – Uitstekend

Phara, Brockton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The gentleman that checks in was very helpful efficient and helped us in our time of need
1 nacht verbleven in april 2024

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Accessibility to all stores
2 nachten verbleven in april 2024
Reactie van Tania Batista-Assistant General Manager op 19 apr 2024
Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

2/10 – Ontzettend slecht

Emmanuella

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Did not like our stay at all…
1 nacht verbleven in april 2024

10/10 – Uitstekend

Brenin

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Stay
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

John

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing unique. Sending a letter to corporate describing the poor conditions of our room
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Lori

Positief: Personeel en service
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Daniel

2 nachten verbleven in april 2024

10/10 – Uitstekend

Hani

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Tania Batista-Assistant General Manager op 19 apr 2024
Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

2/10 – Ontzettend slecht

Lana

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in maart 2024

8/10 – Goed

Guillermo

Zakenreiziger, Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The hotel was nice for a two night stay, it has some areas of opportunities to pay attention to like on the four floor going into the room the carpet is tear and anyone could fall specially a 84 years old man like my father. I spoke to the manager to have our room clean and to replace the iron which was not working. When call the front desk they said that the Manager had told them to tell us that they had no time to clean it. I asked for towels which they gave us. Breakfast was good with a good selection. I will explore another hotel next time but if anything yes I would stay again. By the way the morning manager was working very hard during breakfast time I gave him a compliment but he fail to clean the room. I think that he needs more employees when it gets that busy. (Saint Patrick's weekend)
2 nachten verbleven in maart 2024
Reactie van Tania Batista-Assistant General Manager op 19 apr 2024
Thank you for taking the time to share your feedback following your recent two-night stay with us. We appreciate your honest review and are glad to hear that you found certain aspects of your stay enjoyable, such as our breakfast selection.However, we are genuinely sorry to hear about the issues you encountered during your stay, particularly the condition of the carpet on the fourth floor and the inconvenience with the iron and room cleaning. Your concerns regarding the safety of the carpet and the potential risks it poses, especially for elderly guests like your father, are of utmost importance to us. We will address this matter immediately with our maintenance team to ensure that any potential hazards are addressed promptly.We apologize for the miscommunication regarding the room cleaning and the iron replacement. Rest assured, we will review this incident with our front desk and housekeeping teams to ensure that such situations do not recur in the future. Your comfort and satisfaction are our top priorities, and we regret falling short on this occasion.We appreciate your kind words about our morning manager's hard work during the busy breakfast hours. We will certainly consider your feedback regarding staffing levels during peak times to ensure that all areas of our hotel, including room cleaning, are adequately covered to meet our guests' needs. Thank you again for your valuable feedback, and we hope to have the chance to serve you better in the future.Warm regards,

4/10 – Matig

Leykia

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Joe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Tania Batista-Assistant General Manager op 19 apr 2024
Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

8/10 – Goed

Bradley

3 nachten verbleven in maart 2024
Reactie van Tania Batista-Assistant General Manager op 19 apr 2024
Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

8/10 – Goed

Norma

Reisde met partner
The employees were attentive and helpful but over a 4 day stay there was never coffee in the lobby after 2:00pm and the carpet looked soiled throughout. Windows and brass in the elevators weren’t clean. The location of this hotel is convenient for me when I travel to Boston so I probably will be staying there in the future despite these issues. I love The Hampton Inn chain and wish this particular one would shape up a bit.
4 nachten verbleven in maart 2024
Reactie van Tania Batista-Assistant General Manager op 19 apr 2024
Thank you for taking the time to share your feedback following your recent 4-day stay with us. We're pleased to hear that you found our employees attentive and helpful; however, we regret to learn about the areas where we fell short of your expectations.We apologize for the inconvenience regarding the lack of coffee in the lobby after 2:00pm. We understand the importance of having coffee available throughout the day for our guests, and we will address this with our team to ensure that we maintain adequate supplies for our guests' enjoyment.Additionally, we apologize for the condition of the carpet and the cleanliness of the windows and brass in the elevators. Maintaining a clean and comfortable environment for our guests is a top priority, and we will review these areas with our housekeeping and maintenance teams to ensure that improvements are made promptly.We appreciate your loyalty to the Hampton Inn chain and understand your desire to continue staying with us due to our convenient location. We are committed to improving the guest experience at our property, and your feedback is invaluable in helping us identify areas for improvement.We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable stay in the future. If you decide to stay with us again, please don't hesitate to reach out to me directly so that I can personally ensure that your stay meets your expectations.Thank you again for your valuable feedback, and we look forward to welcoming you back and making your next stay with us a better one.Warm regards,

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
it was ok
2 nachten verbleven in maart 2024
Reactie van Steve - GM op 3 apr 2024
Thank You for your review. We hope to see you again soon!

10/10 – Uitstekend

Lucy

1 nacht verbleven in maart 2024
Reactie van Tania Batista-Assistant General Manager op 19 apr 2024
Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

6/10 – Redelijk

Diane

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

4/10 – Matig

Tania

Negatief: Personeel en service

2/10 – Ontzettend slecht

Giovanna

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The bathroom door in our room won’t close properly. There was hardly any hot water when taking a shower and the toilet would not flush. Also , the hall way smelled heavily of pot. We will not be staying here again.
2 nachten verbleven in maart 2024
Reactie van Tania Batista-Assistant General Manager op 19 apr 2024
Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the issues you experienced during your visit. Your comfort and satisfaction are our top priorities, and it's clear we fell short on this occasion.We're deeply sorry to hear about the issues with the bathroom door, hot water availability, and the toilet flushing. We understand how frustrating these issues can be, and we assure you that we will address these matters immediately with our maintenance team to ensure they are resolved promptly for future guests.Additionally, we are concerned to hear about the smell in the hallway. We take all reports of unusual odors seriously and will investigate this matter to ensure that our property remains a comfortable and pleasant environment for all our guests.We understand your decision not to stay with us again, and we regret that we were not able to provide you with a more enjoyable and comfortable experience. We appreciate your feedback as it helps us to identify areas for improvement, and we are committed to making the necessary changes to enhance the guest experience at our hotel.If you have any further concerns or if there's anything else we can do to make amends for your experience, please don't hesitate to contact me directly. We would appreciate the opportunity to discuss your feedback further and to regain your trust.Once again, we apologize for the inconveniences you experienced, and we hope that you will consider giving us another chance to provide you with a better stay in the future.Warm regards,

8/10 – Goed

Angel, TOA BAJA

Reisde met familie
Positief: Voorzieningen
Nice location but the laundry room is out of service, and no pool. Great breakfast and staff are excellent.
3 nachten verbleven in februari 2024
Reactie van Steve - GM op 3 apr 2024
Thank You for your review. We hope to see you again soon!

10/10 – Uitstekend

Lewis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would definitely stay again
2 nachten verbleven in februari 2024
Reactie van Steve - GM op 3 apr 2024
Thank You for your review. We hope to see you again soon!

8/10 – Goed

Talya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice. The only problem was the lotion dispenser didn't work. I had to go downstairs and get one and return it to the front desk when I left.
1 nacht verbleven in februari 2024
Reactie van Steve - GM op 3 apr 2024
Thank You for your review. We hope to see you again soon!

8/10 – Goed

Nerla

3 nachten verbleven in februari 2024
Reactie van Tania Batista-Assistant General Manager op 19 apr 2024
Thank you for taking the time to share your feedback with us following your recent stay. We appreciate your honest review and are glad to hear that overall, you had a positive experience with us.We're pleased that you found aspects of your stay enjoyable, and we're grateful for your compliments. However, we also take note of the areas where we fell short of your expectations

10/10 – Uitstekend

Mark

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great but im pretty sure the desk clerk was asleep in the back. Waited a long time to check in.
2 nachten verbleven in februari 2024
Reactie van Steve - GM op 3 apr 2024
Thank You for your review. We hope to see you again soon!

10/10 – Uitstekend

Filipe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Top
1 nacht verbleven in februari 2024
Reactie van Steve - GM op 3 apr 2024
Thank You for your review. We hope to see you again soon!

10/10 – Uitstekend

Dennis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Steve - GM op 3 apr 2024
Thank You for your review. We hope to see you again soon!

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quick and easy checkin
1 nacht verbleven in februari 2024
Reactie van Steve - GM op 3 apr 2024
Thank You for your review. We hope to see you again soon!

8/10 – Goed

Bonnie

1 nacht verbleven in februari 2024
Reactie van Tania Batista-Assistant General Manager op 19 apr 2024
Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

2/10 – Ontzettend slecht

Kareem

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst hotel experience ever
his place is NOT SAFE!!! Stay away! The room next to me started partying at 10pm (with many people in the room) ... loud TV, laughing, screaming at each other with very dirty words, banging doors! I could not sleep for a minute from 10pm to 1am! At 1am, I tried to call the front desk and manger on duty for 30 minutes... No answer! Finally, someone picked up my call at 1:30am, they said "they will check it" and hung up immediately! It is still ongoing!!! I am trying to call the front desk (for the last 30 minutes) but no one is picking up. It is 2 am now...and I'm not sure when will this nightmare end. This place is NOT SAFE! If anything happens to you during the night and you try to seek help, you will most likely die before the front desk picks up your call or do anything about it! I'm seriously considering going to another hotel right now! This is the worst hotel experience I have ever had.
2 nachten verbleven in februari 2024
Reactie van Steve - GM op 18 feb 2024
We apologize for the inconvenience you encountered during your stay.

8/10 – Goed

Chad

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2024
Reactie van Steve - GM op 3 apr 2024
Thank You for your review. We hope to see you again soon!

10/10 – Uitstekend

Jean-Paul

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Steve - GM op 3 apr 2024
Thank You for your review. We hope to see you again soon!

10/10 – Uitstekend

Judy

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
While we only stayed one night it was a really great stay. The staff was sweet and helpful, the room was clean and breakfast was great as well. The only problem was we wanted to go swimming and when we asked about it they said they no longer have a pool. That was very disappointing won’t stay there because of that. Otherwise great. Thanks
1 nacht verbleven in februari 2024
Reactie van Steve - GM op 3 apr 2024
Thank You for your review. We apologize for the inconvenience of not having a pool. We closed the pool in 2020 and it will remain permanently closed.

10/10 – Uitstekend

Maureen

1 nacht verbleven in februari 2024
Reactie van Tania Batista-Assistant General Manager op 19 apr 2024
Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

8/10 – Goed

Gracie

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Steve - GM op 3 apr 2024
Thank You for your review. We hope to see you again soon!

10/10 – Uitstekend

Tricia

Positief: Netheid, staat van de accommodatie en faciliteiten
Always a go to recommendation for me
2 nachten verbleven in januari 2024
Reactie van Steve - General Manager op 29 jan 2024
Thank you for your review! We are always happy to have you and we hope to see you again soon!

10/10 – Uitstekend

Angel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
2 nachten verbleven in december 2023
Reactie van Steve - General Manager op 29 jan 2024
Thank you for your kind review. We hope to see you again soon!