Accommodatievoorzieningen

Beoordelingen van The Liberty, a Marriott Luxury Collection Hotel, Boston

5 out of 5

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 635 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 187 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 84 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 1005 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Gila

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Don’t even think about it. Horrible in every way. Bad service, nothing works in the room. Looks old ad dirty. No phone to communicate, they could not instal a phone in 5 nights. Very noisy, you can hear everything from the room next door. House keeping never arrived after asking more than 4 times. Horrible.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Dorhys

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Came in for one night for my boyfriend’s birthday and we were welcomed with a glass of champagne, the staff was very nice. Definitely will come back.
1 nacht verbleven in april 2024

6/10 – Redelijk

Charlene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed here because it was close to hospital. Very expensive for dining , drinks , etc., but I guess that is what you get in the city.
1 nacht verbleven in april 2024
Reactie van Property Management op 22 apr 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 – Uitstekend

Penny, Vankleek Hill

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So cool being in an old jail
2 nachten verbleven in april 2024
Reactie van Property Management op 18 apr 2024
Thank you for sharing your positive experience with us and with your fellow travelers. We’re thrilled to hear you enjoyed our unique style and atmosphere. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Property Management op 22 apr 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 – Goed

Paul

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
did not like escalator was blocked off, seemed crazy not to leave it open to walk up. it was unsightly and pointless,slowed the elevators up by increasing usage. my other complaint was no drawer at front desk to break bills, I had to use ATM to get tip cash(cost me 5 bucks) both small things, but a very easy fix with little effort
2 nachten verbleven in april 2024
Reactie van Property Management op 18 apr 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 – Uitstekend

Carolina

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good
3 nachten verbleven in april 2024
Reactie van Property Management op 15 apr 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

4/10 – Matig

David, East Hampton

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Third time we stayed. This time the room wasn’t clean and the room felt tried
1 nacht verbleven in april 2024
Reactie van Property Management op 9 apr 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

8/10 – Goed

Nancy

1 nacht verbleven in april 2024
Reactie van Property Management op 1 mei 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

4/10 – Matig

Jennifer

Reisde met familie
Positief: Netheid
Very disappointing stay. Hotel operates a night club in the lobby on Friday and Saturday nights. Not one singke staff oerson made us aware. The musuc was so loud, it could be heard clearly in our room and the bass from the music, reverberated through the room. With an early morning surgery at MGH next mirning, this was kess than ideal. If we were made aware I would have stayed somewhere else. We will never be back. Simply an awful experience.
4 nachten verbleven in maart 2024
Reactie van Property Management op 9 apr 2024
Thank you for your review, Jennifer. We are so sorry to learn of the issues you had during your visit and sincerely apologize for the noise disturbances you dealt with. We will certainly be discussing your comments with our team as we continually work to improve in all areas. We hope you will give us another chance to host you again in the future.

10/10 – Uitstekend

Clifford

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property and amazing place for late night food and drinks!!!!
1 nacht verbleven in maart 2024
Reactie van Property Management op 1 apr 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 – Uitstekend

William

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful
1 nacht verbleven in maart 2024
Reactie van Property Management op 1 apr 2024
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 – Goed

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel, great bar, loud area, very expensive for limited amenties
2 nachten verbleven in maart 2024
Reactie van Property Management op 25 mrt 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 – Uitstekend

Alice

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Liberty was a great place to stay. Conveniently located next to Mass. Gen., restaurants and shopping. Everyone was so polite and helpful.
4 nachten verbleven in maart 2024
Reactie van Property Management op 25 mrt 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our polite and helpful service. It would be an honor to welcome you back again in the future!

8/10 – Goed

Bridget

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay, near MGH so many sirens.
1 nacht verbleven in maart 2024
Reactie van Property Management op 25 mrt 2024
Thank you for taking the time to review our hotel. We truly appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

10/10 – Uitstekend

Joao Paulo

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Fun
1 nacht verbleven in maart 2024
Reactie van Property Management op 11 mrt 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 – Goed

Raminder

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Property Management op 11 mrt 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 – Uitstekend

Jennifer, Malden

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I only live about 8 miles away from the Liberty, but have stayed there on two separate occasions in the last several months. The rooms are comfortable, well appointed, and many have nice views of the city and Charles River. There’s a great bar area, and I’ve eaten in all the restaurants there…the food options are delicious. The only small drawback is the plumbing seems slow/clogged…not to a terrible degree but in both rooms I had I noticed slow drainage in the bathroom sinks. The room I had a few months ago was quite sluggish and the staff worked immediately to correct it when I mentioned it. Last night I did not notify the staff about it because it was minor. The shower and tub was fine so overall no complaints.
1 nacht verbleven in februari 2024
Reactie van Property Management op 11 mrt 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 – Uitstekend

Justin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful historic hotel with several bars and restaurants on the property. Beautiful lobby with many spaces to hang out, have a drink, people watch. Saturday night had vibrant night life with a DJ and a busy bar scene (which didn’t affect us at all in our room - was entirely quiet). Highly recommend to stay here!
1 nacht verbleven in februari 2024
Reactie van Property Management op 11 mrt 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 – Uitstekend

Naide

1 nacht verbleven in februari 2024
Reactie van Property Management op 25 mrt 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

2/10 – Ontzettend slecht

Irwin

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had three rooms for our family – our first room smelled like cigarettes and the bathroom had cigarette ashes on the floor. We changed our room to 713. My 13-year-old son was in 722 but the key would not work. We tried 4 times making new keys and each time the door would not unlock. Each time I would get new keys, come down to the front desk and return with a set of keys that did not work. Finally a housekeeper walked by and offered to open the door. Our new room in 713 had plumbing issues with the toilet water coming up without even flushing it. I asked the front desk to fix this while we were out shopping. When we returned in the afternoon around 3pm – our room was cleaned but the toilet was overflowing with brown water from the plumbing. Andrew was on duty and apologized profusely and offered to move us to 806. That room was better, and the plumbing worked. Believe it or not – the heating did not work which we found out when we went to bed – unless you maxed it out to 80 degrees and it would come on for 5 minutes. We called the front desk and they sent up two thin blankets.
2 nachten verbleven in november 2023
Reactie van Hotel Management op 14 feb 2024
Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

8/10 – Goed

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was impossible to find in traffic...Once i came into Boston it took me over an hour to ,locate and get to Hotel using GPS--
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 14 feb 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 – Uitstekend

Tammy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 14 feb 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

David

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best place in Boston for having everything at your reach! Clubs, dinning, sites etc!
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 5 feb 2024
Thank you for sharing your positive experience with us David! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Anne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great spot !
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 5 feb 2024
Thank you for sharing your positive experience with us Anne! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 – Goed

Daniel, GILFORD

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quick overnight stay. Interesting history about the place.
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 5 feb 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Hotel Management op 29 jan 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Suzanne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel, lots going on both inside and out and a welcoming glass of champagne poured for you at check in.
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 29 jan 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Chris

1 nacht verbleven in januari 2024
Reactie van Hotel Management op 24 jan 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Joyanne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Hotel Management op 22 jan 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 – Uitstekend

Diana

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 22 jan 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 – Uitstekend

ERIC

1 nacht verbleven in januari 2024
Reactie van Hotel Management op 22 jan 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Shawn

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Hotel Management op 22 jan 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Katie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 22 jan 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 17 jan 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Sara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 17 jan 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 – Uitstekend

jeffrey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 17 jan 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Alyssa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 9 jan 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Gene

Reisde met familie
Visually arresting hotel. A must see. Nice enough that you don’t need to go anywhere else. First class property in a one of a kind setting. You’d think you were in Charleston or Nashville. Not a few feet from mass general. The boys in the old Charles street jail never had it this good. I’m sure.
1 nacht verbleven in december 2023
Reactie van Hotel Management op 9 jan 2024
Thank you for sharing your positive experience with us and with your fellow travelers. We’re thrilled to hear you enjoyed our unique style and atmosphere. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Hotel Management op 5 feb 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 – Uitstekend

Rick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely Boston getaway
We love this hotel. It is in a great area, practically on the Charles. T access across the street. We love that it is an old jail, and we love coming at holiday time with the beautiful trees hanging from the ceiling in the lobby. My only complaint this time was how warm the place was, the heat could have been turned down at least 5 degrees in the lobby/bar area. The temperature in our room showed 78 degrees with the heat turned off, and the AC did not work (probably because they didn’t think it would be needed in December)
1 nacht verbleven in december 2023
Reactie van Hotel Management op 2 jan 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

2/10 – Ontzettend slecht

Helen

2 nachten verbleven in december 2023
Reactie van Hotel Management op 22 jan 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 – Uitstekend

Kerre

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a great stay
1 nacht verbleven in december 2023
Reactie van Hotel Management op 27 dec 2023
Thank you for providing such wonderful feedback, Kerre! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Hotel Management op 2 jan 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 – Uitstekend

Teresa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great service. Able to get into the restaurant without a reservation on Christmas morning. Server was excellent.
1 nacht verbleven in december 2023
Reactie van Hotel Management op 5 feb 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

8/10 – Goed

Rashid

Reactie van Hotel Management op 14 feb 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I Love Thid Place.
Such a Great Hotel!!!
1 nacht verbleven in december 2023
Reactie van Hotel Management op 18 dec 2023
We truly appreciate you taking the time to share your wonderful feedback and picture with us, Lisa! It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back to The Liberty soon.

10/10 – Uitstekend

George

1 nacht verbleven in december 2023
Reactie van Hotel Management op 18 dec 2023
Thank you for providing such a wonderful rating, George! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 – Goed

Gerald

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Hotel Management op 18 dec 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

4/10 – Matig

Devon

1 nacht verbleven in december 2023
Reactie van JSM op 14 dec 2023
Providing the best service is our first priority. I would be grateful if you have any details you would want to share with me to ensure future stays will meet your expectations.Thank you