Appartement, 3 slaapkamers | Privékeuken | Een koelkast/vriezer, een magnetron, een oven, een kookplaat

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 301 van 568 beoordelingen" "
Gastenscore: 8 - Goed. 180 van 568 beoordelingen" "
Gastenscore: 6 - Redelijk. 48 van 568 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 568 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 568 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Gregory, Upper Coomera

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The apartment was in a great spot very convenient the only thing that wasn’t too good was the shower the water pressure was very poor
2 nachten verbleven in april 2024
Reactie van Simon Schlegel op 28 apr 2024
Hi Gregory,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the convenient location of our apartment. We're sorry to hear about the issue with the water pressure in the shower. Your satisfaction is important to us, and we'll make sure to address this promptly to ensure a better experience for our future guests. We appreciate your valuable input and hope to welcome you back soon for an even more enjoyable stay!Kind Regards,Simon SchlegelGeneral Manager

10/10 – Uitstekend

Darren, BALACLAVA

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Easy, stylish and convenient.
1 nacht verbleven in april 2024
Reactie van Simon Schlegel op 16 apr 2024
Hi Darren,Thank you for your feedback! We strive to create an environment that balances ease, style, and convenience for our guests. We're here to ensure your stay is as enjoyable as possible!Kind Regards,Simon SchlegelGeneral Manager

8/10 – Goed

Lucy

2 nachten verbleven in februari 2024
Reactie van Simon Schlegel op 1 apr 2024
Hi Lucy,Thank you for your feedback and for rating your stay with us. We're glad to hear that you had a positive experience overall. Your feedback is invaluable to us as we strive to continuously enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Kind Regards,Simon SchlegelGeneral Manager

2/10 – Ontzettend slecht

Tim

Negatief: Netheid, staat van de accommodatie en faciliteiten
Reactie van Tanya op 17 feb 2024
Thank you!

8/10 – Goed

Marc

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Simon Schlegel op 6 feb 2024
Hi Marc,Thank you for taking the time to share your feedback with us. We are delighted to learn that your overall experience at our hotel was positive, earning us a 4 out of 5 rating.We appreciate your kind words and are thrilled to hear that you enjoyed your stay. However, we are always striving to enhance our guests' experience, and your feedback is invaluable in helping us achieve that goal.If there are specific areas where you think we could improve or if there are any additional details you'd like to share, please feel free to reach out. We want to ensure that your next visit surpasses your expectations.Thank you for choosing our hotel, and we look forward to welcoming you back for an even better experience in the future.

8/10 – Goed

Colin

1 nacht verbleven in januari 2024
Reactie van Simon Schlegel op 5 feb 2024
Hi Colin,Thank you for taking the time to provide your feedback. We greatly appreciate your honest review and are pleased to hear that your experience at our hotel has been generally positive.Your feedback is invaluable in helping us understand the areas where we are excelling and where there might be room for improvement. If there are specific aspects that stood out to you or areas where you believe we can enhance your experience further, we would love to hear more.We are committed to providing excellent service, and your input is instrumental in achieving that goal. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Natalie

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location was great. Accomodation had everything we could need.
3 nachten verbleven in januari 2024
Reactie van Simon Schlegel op 1 feb 2024
Hi Natalie, Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed the great location of our hotel and that the accommodation had everything you needed for a comfortable stay.Ensuring our guests have a seamless and enjoyable experience is our top priority, and we're pleased to know that we could meet your expectations. It's always rewarding to hear that our efforts to provide well-equipped accommodations have been successful.Should you have any specific comments or suggestions for improvement, please feel free to share them with us. We value your input and strive to make each guest's stay exceptional.Thank you for choosing Atlas Apartments and Hotels, and we look forward to welcoming you back for another wonderful stay.

10/10 – Uitstekend

Sally

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location for the Concert and Arts precinct. Good Public transport and walking distance to Southbank
2 nachten verbleven in januari 2024
Reactie van Simon Schlegel op 25 jan 2024
Hi Sally,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our hotel to be in a great location, especially for the Concert and Arts precinct. It's fantastic that the proximity to public transport and the walking distance to Southbank added to the convenience of your stay.We strive to provide a comfortable and accessible location for our guests, and it's wonderful to know that we met your expectations in this regard. If there's anything specific you enjoyed during your stay or any suggestions you have for improvement, please feel free to let us know.We look forward to the opportunity to welcome you back in the future for another enjoyable stay.Simon SchlegelGeneral Manager

10/10 – Uitstekend

Bettina

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 25 jan 2024
Hi Bettina,Thank you so much for taking the time to share your fantastic 5 out of 5 score review! We are truly grateful for your positive feedback and are delighted to hear that your experience exceeded your expectations.Our team is dedicated to providing the best possible service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. If there are specific aspects of your visit that stood out to you or any team member who went above and beyond, we would love to recognize them.Your high rating motivates us to continue delivering exceptional service to all our guests. We appreciate your support and look forward to the opportunity to welcome you back for another wonderful stay. If there's anything we can do to make your future visits even better, please don't hesitate to let us know.Safe travels, and we can't wait to host you again!Kind Regards,Chris van ’t HoffGeneral Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, comfort kamer
4 nachten verbleven in januari 2024
Reactie van Simon Schlegel op 25 jan 2024
Hi,We sincerely appreciate your feedback and are disappointed to learn that your experience fell short of your expectations, as reflected in your 2 out of 10 score review. Your satisfaction is our top priority, and we take your concerns seriously.We would greatly appreciate the opportunity to learn more about your specific experience so that we can address and rectify any issues you encountered. Your feedback is invaluable in helping us improve our services and enhance the overall guest experience.If you are willing to share more details about your stay or if there are particular areas where we can focus our attention, please feel free to reach out to us directly. We are committed to resolving any concerns and ensuring that future guests have a more positive experience.Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to regain your trust in the future.Kind Regards,Simon SchlegelGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Great Spot
Apartment was clean and spacious. Beautiful view of the city skyline and Brisbane wheel. Quiet - no street noise or noise from in the building.
3 nachten verbleven in oktober 2023
Reactie van Simon Schlegel op 22 jan 2024
Hi,Thank you for your positive feedback! We're thrilled to hear that you had a wonderful experience during your stay. It's great to know that the apartment was clean and spacious, and that you enjoyed the beautiful view of the city skyline and the Brisbane Wheel. We're also pleased that you found the environment quiet without any street noise or disturbance from within the building.If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. Your comments are important to us as we strive to maintain a high standard of service.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit.Kind Regards,Simon SchlegelGeneral Manager

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in Staff friendly and helpful Lovely.clean apartments
3 nachten verbleven in januari 2024
Reactie van Simon Schlegel op 17 jan 2024
Hi Karen,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that your check-in process was easy, and that you found our staff to be friendly and helpful. Additionally, we're glad you enjoyed the cleanliness of our apartments.Your kind words are truly appreciated, and we strive to provide excellent service to all our guests. If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know.We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Simon SchlegelGeneral Manager

10/10 – Uitstekend

zak

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and very quiet stay, walking distance to parks and dining areas highly recommended.
2 nachten verbleven in januari 2024
Reactie van Simon Schlegel op 17 jan 2024
Hi Zak,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed a very clean and quiet stay, and that our location within walking distance to parks and dining areas added to your satisfaction.Your recommendation means a lot to us, and we appreciate your kind words. If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know.We are honored to have had you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Kind Regards,Simon SchlegelGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
가족여행에 좋음
Iga(슈퍼마켓)가까이 있어서 생활하기 좋습니다. 싸뱅 걸어서 갈 수있고 박물관 미술관 도서관 걸어서 다닐수있습니다. 한국인 가족들 머물기에 괜찮은것 같습니다.
18 nachten verbleven in december 2023
Reactie van Simon Schlegel op 16 jan 2024
Hi,Thank you for sharing your positive feedback with us! We're delighted to hear that you found our hotel's proximity to the supermarket convenient, making it easy for you to live comfortably during your stay. It's great to know that our location allowed you to walk and explore nearby attractions such as the museum, art gallery, and library.We appreciate your observation about our hotel being a good place for Korean families to stay. We aim to provide a welcoming environment for guests from all backgrounds, and we're glad to hear that you found our location suitable for your needs.If there's anything specific that stood out during your stay or if you have additional comments, please feel free to let us know. We value your feedback and look forward to welcoming you back for another pleasant experience at Atlas Apartments and Hotels.Kind Regards,Simon SchlegelGeneral Manager

8/10 – Goed

Paul

2 nachten verbleven in januari 2024
Reactie van Simon op 14 jan 2024
Thank you so much for the outstanding 4 out of 5 rating! We are truly delighted to hear that your experience at our hotel was nothing short of exceptional.It is our constant endeavor to provide our guests with a memorable and enjoyable stay, and your perfect score is a testament to our team's dedication and hard work. We're thrilled that you found the location, apartment, and amenities to your satisfaction.Once again, thank you for choosing us, and we look forward to the pleasure of hosting you again in the future.Kind Regards, Simon Schlegel General Manager

6/10 – Redelijk

Amy

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The pool is freezing cold in the middle of summer & what we thought was a spa turned out to be another cold pool. The bbqs were disgusting on our first day
2 nachten verbleven in januari 2024
Reactie van Simon Schlegel op 12 jan 2024
Hi Amy,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced with the pool temperature and the misunderstanding about the spa area. Additionally, we are disappointed to hear that the BBQs did not meet your expectations on the first day.Please rest assured that your comments will be shared with the relevant teams, and we will address these issues promptly. Your comfort and satisfaction are our top priorities, and we are committed to making improvements based on your feedback.If there's anything else you would like to share or if there's an opportunity for us to make it up to you in the future, please feel free to reach out.Thank you for choosing our hotel, and we hope to have the chance to welcome you back for a more enjoyable experience.Kind Regards,Simon SchlegelGeneral Manager

10/10 – Uitstekend

xiao

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Simon Schlegel op 12 jan 2024
Hi Xiao,Thank you so much for your outstanding score of 5 out of 5! We are thrilled to learn that your experience with us met or exceeded your expectations.Your positive feedback is truly appreciated, and it motivates our team to continue delivering exceptional service. If there's anything specific you enjoyed about your stay that you'd like to share, or if there's anything you'd like us to consider for your next visit, please feel free to let us know.We look forward to the pleasure of hosting you again on your future visits. Thank you for choosing our hotel.Kind Regards,Simon SchlegelGeneral Manager

10/10 – Uitstekend

Apurva

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable experience. Property was clean and safe. Communication was great. No issues. Apartment can do better with kitchen supplies / cooking utensils which has basic items.
5 nachten verbleven in januari 2024
Reactie van Simon Schlegel op 12 jan 2024
Hi Apurva,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a comfortable experience during your stay and that you found the property clean and safe. We also appreciate your positive comments about our communication.Your suggestion regarding kitchen supplies and cooking utensils is valuable, and we will certainly review and enhance our offerings to better meet our guests' needs.We appreciate your understanding and hope to have the pleasure of hosting you again on your future visits. If there's anything specific you would like us to consider for your next stay, please feel free to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back.Kind Regards,Simon SchlegelGeneral Manager

10/10 – Uitstekend

Miranda

Positief: Netheid, comfort kamer
Great stay I’m inner Brisbane
Amazing location - convenient to the city and west end and lots of public transport options. I was impressed that windows blocked out so much of the street noise and the apartments are well constructed so virtually no noise moving between apartments or from the corridors. Beds were comfy - kitchen had essentials for cooking - really good size apartment for a week + stay.
8 nachten verbleven in december 2023
Reactie van Simon Schlegel op 12 jan 2024
Hi Miranda,Thank you for sharing your positive experience with us. We are delighted to hear that you had a great stay in inner Brisbane and that our location, with its convenience to the city and West End, as well as the availability of public transport options, added to your overall satisfaction.It's wonderful to know that you found the windows effective in blocking out street noise and that the well-constructed apartments provided a quiet environment. We're also pleased that you found the beds comfy and the kitchen well-equipped for your cooking needs.We appreciate your kind words and hope to have the pleasure of hosting you again on your future visits. If there's anything specific you would like for your next stay, please feel free to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back.Kind Regards,Simon SchlegelGeneral Manager

8/10 – Goed

Ingvill

Reisde met familie
Positief: Netheid, comfort kamer
Bra beliggenhet, fantastisk utsikt og praktisk leilighet
3 nachten verbleven in januari 2024
Reactie van Simon Schlegel op 12 jan 2024
Hi Ingvill,Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated the good location, fantastic view, and practicality of the apartment during your stay.Your positive feedback is greatly appreciated, and it motivates us to continue providing excellent service. If there's anything specific you enjoyed or if there's anything you'd like us to consider for your next visit, please feel free to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back on your future visits.Kind Regards,Simon SchlegelGeneral Manager

6/10 – Redelijk

Chiryeon

Reisde met familie
Negatief: Comfort kamer
소파더러움 어메니티 짜스트하게 줌 위치는 좋음 소음괜찮음 침대 출렁임 심함 배수잘안됨
7 nachten verbleven in december 2023
Reactie van Simon Schlegel op 12 jan 2024
Hi Chiryeon,Thank you for sharing your feedback with us, and we sincerely apologize for the inconveniences you experienced during your stay. We are disappointed to learn about the issues with the sofa, amenities, noise, bed stability, and drainage.Please be assured that we take your comments seriously, and we will investigate each matter to ensure they are promptly addressed. Cleanliness and the overall comfort of our guests are paramount, and we regret that we fell short of meeting your expectations.Your feedback is invaluable, and we appreciate your understanding. If there's anything else you would like to share or if there's an opportunity for us to make it up to you in the future, please feel free to reach out.Thank you for choosing our hotel, and we hope to have the chance to welcome you back for an improved stay.Kind Regards,Simon SchlegelGeneral Manager

10/10 – Uitstekend

Mevin

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean and well presented apartment in a fantastic location. Short walk to southbank parklands and all the entertainment. Staff was friendly and helpful. Convenient parking and easy check in process. Overall a very pleasant experience.
3 nachten verbleven in december 2023
Reactie van Simon Schlegel op 12 jan 2024
Hi Mevin,Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you found our apartment clean and well-presented in a fantastic location, making your stay enjoyable. It's fantastic that the short walk to Southbank Parklands and the surrounding entertainment added to your overall experience.We appreciate your kind words about our friendly and helpful staff, convenient parking, and easy check-in process. Guest satisfaction is our top priority, and we're delighted to have contributed to your pleasant stay.We look forward to welcoming you back on your future visits. If there's anything specific you'd like for your next stay, please feel free to let us know.Thank you for choosing our hotel, and we can't wait to host you again.Kind Regards,Simon SchlegelGeneral Manager

8/10 – Goed

Clare

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
We just spent 5 nights here as a family of 3. We enjoyed the location as it is close enough to Southbank and West End to walk most places if you want to. It is refreshing to stay at a property where you can easily park your car while you check in. And then to be given an allocated parking space which makes life so much easier when it's a really busy period of time. Check-in was easy but there is no information about what's nearby or the property facilities in the room. Out only issue was air conditioning wasn't working properly and couldn't be fixed as we were staying over the new year period. We will definitely recommend the property to friends and family and stay again.
5 nachten verbleven in december 2023
Reactie van Simon Schlegel op 3 jan 2024
Hi Clare,Thank you for choosing to stay with us and taking the time to share your feedback. We are delighted to hear that you enjoyed your 5-night stay as a family of 3 and found our location convenient for exploring Southbank and West End.It's fantastic to know that you appreciated the ease of parking and the convenience of having an allocated parking space during your stay. We understand the importance of a smooth check-in process, and we're glad it met your expectations.We apologize for any inconvenience caused by the air conditioning issue during your stay. Your feedback is valuable, and we will address this matter to ensure it is resolved promptly in the future.We appreciate your recommendation to friends and family and look forward to welcoming you back on your next visit. If there's anything specific you'd like us to improve or if you have any further suggestions, please feel free to share them with us. We strive to provide a memorable experience for all our guests, and your input helps us achieve that goal.Once again, thank you for choosing our property, and we hope to have the pleasure of hosting you again soon.Kind Regards,Simon SchlegelGeneral Manager

6/10 – Redelijk

Amina

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
In cbd, didn’t like the cleaning
4 nachten verbleven in december 2023
Reactie van Simon Schlegel op 3 jan 2024
Hi Amina,Thank you for choosing to stay with us, and we appreciate you taking the time to provide feedback on your recent experience. We regret to hear that the cleanliness of our property did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we take your feedback seriously. We would appreciate any additional details you can provide regarding the specific areas or issues you encountered, as it will help us address and rectify the concerns promptly.Our goal is to ensure that every guest has a positive and enjoyable stay with us, and we apologize if we fell short of that during your visit. Rest assured, your feedback will be shared with our housekeeping team to reinforce the importance of maintaining high cleanliness standards.If you plan to stay with us again, we would welcome the opportunity to make amends and provide you with the exceptional experience we strive to offer. Please feel free to reach out to our front desk during your stay if you have any concerns, and we will do our best to address them promptly.Once again, we appreciate your feedback, and we hope to have the opportunity to better serve you in the future.Kind Regards,Simon SchlegelGeneral Manager

10/10 – Uitstekend

Marc

Positief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van Matthew op 26 dec 2023
Hi Marc,That's fantastic to hear! A perfect score means a lot to us. If there's anything in particular that made your experience so great or if there's anything we can do to maintain this level of excellence, feel free to share. We're thrilled to have provided you with a wonderful experience, and we look forward to hosting you again in the future!Kind Regards, Matthew Driessen General Manager

8/10 – Goed

Pauline

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The bedroom was west facing and got very hot even with air conditioning. Good apart from that.
9 nachten verbleven in november 2023
Reactie van Simon Schlegel op 15 dec 2023
Hi Pauline,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about your overall experience at our hotel.We regret to hear that the west-facing bedroom became uncomfortably warm, despite the air conditioning. We apologize for any inconvenience this may have caused during your stay. Please rest assured that we will address this issue promptly to ensure a more comfortable experience for our future guests.Your feedback is invaluable to us, and we strive to continuously improve our services. If you have any further details or suggestions, please feel free to share them with us, as we are committed to making every guest's stay exceptional.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you again for choosing our hotel.Kind Regards,Simon SchlegelGeneral Manager

10/10 – Uitstekend

Steven

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Simon op 18 dec 2023
Hi Steven,Thank you so much for your wonderful rating. We're thrilled that despite some challenges, you still found your experience worthy of a top score. Your feedback means a lot to us, and we're continuously working to ensure an even better stay for our guests in the future. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you backKind Regards, Simon Schlegel General Manager

8/10 – Goed

JILLIAN

Reisde met familie
Positief: Netheid, comfort kamer
2 nachten verbleven in november 2023
Reactie van Simon op 11 nov 2023
Hi Jillian,Thank you for providing your rating. We value your feedback, and we would appreciate more details about your experience to better understand how we can improve. If there are specific aspects of your stay that you would like to discuss or if you have suggestions for enhancement, please feel free to share.Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more positive experience in the future.Kind Regards, Simon Schlegel General Manager

8/10 – Goed

John

2 nachten verbleven in oktober 2023
Reactie van Simon Schlegel op 20 nov 2023
Hi John,Thank you for choosing Atlas Apartments by Cllix for your recent stay, and for taking the time to share your feedback. We appreciate your valuable input.We are delighted to see that your overall experience was positive, as reflected in your 4 out of 5 score. It is our constant endeavor to provide a comfortable and enjoyable stay for our guests, and we're pleased to hear that we met your expectations.Your specific insights help us understand what we're doing well and where we can improve. If there are any areas you feel we could enhance to earn that extra star next time, please feel free to share your thoughts. We value your feedback and are committed to making your future stays even more memorable.Thank you once again for choosing Atlas Apartments by Cllix. We look forward to welcoming you back in the future.Kind Regards,Simon SchlegelGeneral Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
立地が良く楽しい旅行ができた。
5 nachten verbleven in oktober 2023
Reactie van Simon Schlegel op 23 okt 2023
Hi,We're delighted to hear that you found our location convenient and that you had a fun trip during your stay. If you have any further comments or if there's anything specific you'd like to share about your experience, please feel free to let us know. We hope to welcome you back in the future for another enjoyable stay. Thank you for choosing our accommodations!Kind Regards,Simon SchlegelGeneral Manager

8/10 – Goed

Helene

Positief: Netheid, comfort kamer
13 nachten verbleven in september 2023
Reactie van Simon Schlegel op 4 okt 2023
Hi Helene,Thank you for rating your recent stay with us an 8 out of 10. We're delighted to hear that you had a positive experience. If there are any specific areas where we can improve and earn that perfect 10 for your next visit, please don't hesitate to let us know. Your feedback helps us enhance our services.We look forward to welcoming you back in the future.Kind Regards,Simon SchlegelGeneral Manager

2/10 – Ontzettend slecht

Agne

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
People who work here have absolutely no respect for guests' privacy. They made up an excuse to enter my apartment without my permission and without informing me in advance and looked at my stuff. I had a video camera inside that cought them doing that. Im a wealthy solo female traveler. Do not stay at this place if you're wealthy and traveling alone.
4 nachten verbleven in september 2023
Reactie van Simon Schlegel op 29 sep 2023
Hi Agne, I hope this message finds you well. We would like to extend our sincerest apologies for the issue you encountered during your recent stay with us. Your comfort and satisfaction are of the utmost importance to us, and we deeply regret any inconvenience you may have experienced.To address your concern, we kindly request that you visit our reception at your earliest convenience. Our General Manager, Mr. Simon, is eager to personally meet with you, review any available footage, and discuss the matter in detail. Your feedback is invaluable to us, and we take this situation very seriously.If there is anything else we can do to assist you or make your stay more comfortable, please do not hesitate to inform us. Your comfort and well-being remain our top priorities.Once again, we apologize for any inconvenience you have faced and appreciate your understanding. We look forward to resolving this matter to your satisfaction.Kind Regards,Simon SchlegelGeneral Manager

8/10 – Goed

Kieren

Reisde met familie
Negatief: Comfort kamer
Lovely service at the desk. The bed was possible the most uncomfortable ever slept in - have advised reception of the same.
3 nachten verbleven in september 2023
Reactie van Simon Schlegel op 26 sep 2023
Hi Kieren,We're pleased to hear that you had a positive experience with our service at the front desk. However, we're genuinely sorry to learn that you found the bed uncomfortable. Your feedback is important to us, and we appreciate you bringing this matter to our attention. We will address this issue as soon as possible to ensure a more comfortable stay for our guests in the future. Thank you for sharing your thoughts.Kind Regards,Simon SchlegelGeneral Manager

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great apartment, great location.
2 nachten verbleven in september 2023
Reactie van Simon Schlegel op 26 sep 2023
Hi Michelle,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay in our great apartment and appreciated our excellent location. We look forward to welcoming you back for another wonderful experience in the future.Kind Regards,Simon SchlegelGeneral Manager

8/10 – Goed

Janelle

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
We had a great time. The only downside was that the pool was not in the sun for long during the day so very cold as not heated so probably wouldn’t stay again.
2 nachten verbleven in september 2023
Reactie van Simon Schlegel op 19 sep 2023
Hi Janelle,We're glad you had a great time, but I understand the disappointment about the pool being too cold due to lack of sunlight. Your feedback is valuable and can help make informed decisions about future stays. Thank you for sharing your experience.Kind Regards,Simon SchlegelGeneral Manager

6/10 – Redelijk

David

Reisde met een groep
Units not serviced, no towels replenished, tea or coffee replaced.
4 nachten verbleven in september 2023
Reactie van Simon Schlegel op 19 sep 2023
Hi David,I'm sorry to hear about the lack of service for unit amenities like towels, tea, and coffee replenishment. Your feedback is essential, and it can help the management improve their services in the future.Kind Regards,Simon SchlegelGeneral Manager

8/10 – Goed

Raewyn

Zakenreiziger
Positief: Netheid, comfort kamer
Good location, lots of space and nice and clean. Good apartment option.
3 nachten verbleven in september 2023
Reactie van Simon op 12 sep 2023
Hi Raewyn,Thank you for sharing your positive feedback with us!We're delighted to hear that you found our location convenient and that you enjoyed the spacious and clean accommodations. It's great to know that our apartments met your expectations. Kind Regards, Simon Schlege -General Manager

6/10 – Redelijk

Chinar

Negatief: Netheid, staat van de accommodatie en faciliteiten
Hi Team, If the message can be send at the moment I staying in the apartment checked in yesterday again as did not get any other place. I appreciate that my stay was upgraded to 2BHK though I booked in 1bhk as it was not available. To be honest it’s disappointing in matter of cleanliness. I would like to move in 1bhk or give some refund back if possible and will go somewhere else and pay more money. In the bedroom when I was about to sleep I found bug on the pillow. If u see the dining table chairs my god one can literally see mud on it. If it’s too old please change it. The carpet looks dirty. Yesterday tried connecting to wifi but it was not getting connected. I checked in late ao could not call at reception and find out about internet. I request to either change my room today to a nice and clean 1bhk or if possible refund my half money back so I can go and find a place somewhere else. I know you will not go with second option and make things more worse. Thanks Chinar
1 nacht verbleven in september 2023
Reactie van Simon op 12 sep 2023
Hi Chinar,I'm sincerely sorry to hear about the issues you've encountered during your stay. Your feedback is incredibly important to us, and I want to assure you that we take your concerns very seriously.I apologize for the cleanliness issues you experienced, as well as the inconvenience with the Wi-Fi. This is not the standard we aim to uphold, and I assure you that we are taking immediate steps to address these concerns.Unfortunately, we are unable to proceed with a refund for your reservation. I've been informed that you've been relocated to an alternate unit, and we anticipate that this adjustment will ensure a smooth experience. Should any concerns arise, please communicate directly with the property so that we can promptly address any issues.Kind Regards, Simon Schlege -General Manager

6/10 – Redelijk

Peta

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
On the small size for a 2 bedroom apartment
2 nachten verbleven in september 2023
Reactie van Simon op 11 sep 2023
Hi Peta,Thank you for sharing your feedback with us. We regret to hear that the size of the 2-bedroom apartment did not meet your expectations.We understand that space is an important factor for comfort, and we apologize for any inconvenience this may have caused. We appreciate your honesty, and we will take this into consideration for future improvements.If you have any further comments or suggestions, please feel free to share them with us. We value your input and hope to have the opportunity to serve you better in the future.Kind Regards,Simon SchlegelGeneral Manager

8/10 – Goed

Georgina

2 nachten verbleven in september 2023
Reactie van Simon Schlegel op 29 sep 2023
Hi Georgina, Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are pleased to see that you had a positive experience overall.If there were any specific areas where we can improve and earn that extra star, please feel free to let us know. We are always striving to provide the best possible experience for our guests.We look forward to the possibility of welcoming you back in the future and providing you with an even better stay.Kind Regards,Simon SchlegelGeneral Manager

10/10 – Uitstekend

Jesse

Positief: Netheid, voorzieningen
Had a great stay great service
1 nacht verbleven in september 2023
Reactie van Simon op 11 sep 2023
Hi Jesse,Thank you for providing a rating of 10 out of 10 for your experience. We appreciate your feedback, and we're always striving to improve and provide the best possible service. If you have any specific suggestions or comments to help us achieve a perfect score on your next visit, please feel free to share them. We hope to have the opportunity to serve you even better in the future.Kind Regards,Simon SchlegelGeneral Manager

6/10 – Redelijk

Jacqueline

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
Inside the apartment was physically clean, but the communal areas smelt very strongly of rubbish and that smell drifted into the apartment which was unpleasant. The sink in the bathroom was nearly blocked and drained very slowly, and there was minimal kitchen utensils/plates which made a 4 night stay challenging. Overall wouldn’t come back.
4 nachten verbleven in september 2023
Reactie van Simon op 11 sep 2023
Hi Jacqueline,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations.We apologize for the issue with the communal areas and the unpleasant odor. We will address this immediately to ensure a more pleasant environment for all guests.We also regret the inconvenience caused by the slow-draining sink and the lack of kitchen utensils/plates. This is not reflective of our standard, and we appreciate you bringing it to our attention.Your feedback is invaluable, and we will take steps to rectify these issues. We're disappointed to hear that you wouldn't consider returning, but we hope you might reconsider in the future to experience an improved stay.Kind Regards,Simon SchlegelGeneral Manager

8/10 – Goed

Shannon

Positief: Netheid, staat van de accommodatie en faciliteiten
The property is in a great location and i can walk to wherever i need to get to.
3 nachten verbleven in augustus 2023
Reactie van Simon op 31 aug 2023
Hi Shannon,We're delighted to hear that you had a great experience with our service and that the location was convenient for your plans. If there's anything else you'd like to share or if you have any additional comments, please feel free to let us know. We value your feedback and hope to continue providing you with excellent service and convenience during your future visits. Thank you for choosing us as your accommodation.Simon SchlegeGeneral Manager

10/10 – Uitstekend

Brittany

2 nachten verbleven in augustus 2023
Reactie van Simon op 31 aug 2023
Dear Brittany, Thank you for your wonderful feedback about your recent stay. We're thrilled to have played a part in making your time with us enjoyable and memorable. Your feedback isn't just a pat in the back for us; it's a reflection of the experience we strive to create for each and every guest. Your satisfaction is our motivation to keep exceeding expectations. We can't wait to welcome you back for another exceptional experience. Until then, if there's anything you need, don't hesitate to reach out. Kind Regards, Simon Schlege- General Manager

10/10 – Uitstekend

Chontell

Positief: Netheid, staat van de accommodatie en faciliteiten
Great service and close to all we wanted to see and do...
1 nacht verbleven in mei 2023
Reactie van Simon op 31 aug 2023
Hi Chontell,We're delighted to hear that you had a great experience with our service and that the location was convenient for your plans. If there's anything else you'd like to share or if you have any additional comments, please feel free to let us know. We value your feedback and hope to continue providing you with excellent service and convenience during your future visits. Thank you for choosing us as your accommodation.Simon SchlegeGeneral Manager

10/10 – Uitstekend

JOON-HWA

Reisde met een groep
Positief: Comfort kamer
6 nachten verbleven in augustus 2023
Reactie van Simon op 28 aug 2023
Hi Joon-Hwa,Thank you for your wonderful feedback about your recent stay/experience. We're thrilled to have played a part in making your time with us enjoyable and memorable.Your feedback isn't just a pat in the back for us; it's a reflection of the experience we strive to create for each and every guest. Your satisfaction is our motivation to keep exceeding expectations.We can't wait to welcome you back for another exceptional experience. Until then, if there's anything you need, don't hesitate to reach out.Simon Schlege- General Manager

8/10 – Goed

Lynn

Positief: Netheid, staat van de accommodatie en faciliteiten
Spacious and comfortable, walking distance to all amenities. Reception was friendly and helpful 😃
2 nachten verbleven in augustus 2023
Reactie van Simon op 23 aug 2023
Hi Lynn,We extend our sincere gratitude for your exceptional feedback. Your kind words have truly uplifted our team and serve as a testament to our unwavering commitment to providing an outstanding experience for our guests.Rest assured, we remain dedicated to maintaining the same level of effort and attention to detail to ensure that each one of our guests enjoys a truly spectacular stay. Your satisfaction is of utmost importance to us, and we appreciate your recognition of our ongoing endeavors.Kind Regards, Simon Schlege

10/10 – Uitstekend

Alissa

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Had a lovely stay and will definitely be back
2 nachten verbleven in augustus 2023
Reactie van Simon op 23 aug 2023
Hi Alissa,We extend our sincere gratitude for your exceptional feedback. Your kind words have truly uplifted our team and serve as a testament to our unwavering commitment to providing an outstanding experience for our guests.Rest assured, we remain dedicated to maintaining the same level of effort and attention to detail to ensure that each one of our guests enjoys a truly spectacular stay. Your satisfaction is of utmost importance to us, and we appreciate your recognition of our ongoing endeavors.Kind Regards, Simon Schlege

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
가족여행으로 방문했고 시설도 깔끔하고 위치도 좋았습니다.
2 nachten verbleven in augustus 2023
Reactie van Simon op 11 sep 2023
Hi Guest,Thank you for providing a rating of 4 out of 5 for your experience. We appreciate your feedback, and we're always striving to improve and provide the best possible service. If you have any specific suggestions or comments to help us achieve a perfect score on your next visit, please feel free to share them. We hope to have the opportunity to serve you even better in the future.Kind Regards,Simon SchlegelGeneral Manager

8/10 – Goed

Yvonne

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Overall our stay was good and location fantastic.
11 nachten verbleven in augustus 2023
Reactie van Simon op 23 aug 2023
Hi Christine,We extend our sincere gratitude for your exceptional feedback. Your kind words have truly uplifted our team and serve as a testament to our unwavering commitment to providing an outstanding experience for our guests.Rest assured, we remain dedicated to maintaining the same level of effort and attention to detail to ensure that each one of our guests enjoys a truly spectacular stay. Your satisfaction is of utmost importance to us, and we appreciate your recognition of our ongoing endeavors.Kind Regards, Simon Schlege