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Beoordelingen van Brisbane Central - Springwood Street

4 out of 5
Brisbane Central - Springwood Street
3 Springwood Street, Mount Gravatt East, QLD

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 7 van 29 beoordelingen" "
Gastenscore: 8 - Goed. 5 van 29 beoordelingen" "
Gastenscore: 6 - Redelijk. 5 van 29 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 29 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 29 beoordelingen" "

6,2/10

Netheid

5,0/10

Personeel en service

6,0/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

4/10 – Matig

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en voorzieningen
UNCLEAN, NO TOILET PAPER, UNHELPFUL “HELP” SERVICE Despite being charged a $120 cleaning deposit in advance of our arrival, we found our apartment dirty, with sticky floor tiles and unvacuumed carpet surfaces and even pins in the carpet, not to mention pieces of broken glass on the balcony. With a crawling 10 month old of course we immediately cleaned what we could to ensure my son’s safety. When we called to report this we received no response from the “service” or “emergency” number, (which actually are the same number) until the following day. The person on the phone was rude and unhelpful and said we should have taken photos ---- hmmm “hang on son, don’t eat that glass - Mummy has to take a photo” – Be realistic! There was also no toilet paper or hand soaps (so add $20 to your trip cost for those!), no hand towels in the bathrooms, and the communal hall and lift areas had spillages of soap, soft drinks and even dog poo, none of which were cleaned in the four days we were there. Very disappointing!
3 nachten verbleven in april 2019

6/10 – Redelijk

Geverifieerde reiziger

5 nachten verbleven in maart 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Central location, quiet, only one spoon so low on amenities
6 nachten verbleven in maart 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice lay out hhhgggvvvbhuhgttttfuuutttt4rrrtr54tttt
1 nacht verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service
1 nacht verbleven in januari 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

5 nachten verbleven in januari 2019

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Paying a $120 cleaning fee on top of the price of the accommodation you expect the place to be clean when you get there. There was other people's rubbish left in both bathroom bins, the carpets were dirty, the oven was filthy and management do not answer any texts as this is their preferred method of communication
1 nacht verbleven in januari 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service
It was a horrible experience, we did not get the property that we had booked and received confirmation for. Instead on the day of arrival we were moved to a different location. This was done with NO prior confirmation and we waited half an hour outside the first property, making multiple calls to the manager before being bitified of th
4 nachten verbleven in januari 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
BEWARE What was meant to be a relaxing holiday Turned into a nightmare! After spending less than a week at 3 Springwood place Mt Gravatt I came back to my apartment to find all of my belongings have been stolen! They took everything I owned, socks underwear, even the Extra toilet paper I brought with me! There was no signs of a break in which makes me think it was an inside job! When I informed management about what happened they weren't interested! There have been other cases of people losing everything but nothing has been done to increase security! I have made a police report But I won't hold my breath! Stay away from this place It isn't safe! Stay Away or you too might lose it all!!
24 nachten verbleven in oktober 2018

8/10 – Goed

Tash, Melbourne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was excellent... Just worried when saw a police on my 1st day... There was a breaking in unit six and the poor lady lost all her belongings.guss needs security's. Thank god we were OK.
4 nachten verbleven in oktober 2018

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2018

10/10 – Uitstekend

J, Sydney

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazingly beautiful
Amazingly beautiful - Felt more like a home than a 'hotel' room. While there's not much of a view, could not fault the property at all. We were SO CLOSE to everything, which was so convenient. Thought there was a pool, since it was in the photos, but there wasn't - that was my only disappointment.
2 nachten verbleven in september 2018

10/10 – Uitstekend

Myron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome Stay!!!
Had an AMAZING stay at Central. Damien was so helpful and accomodation was enjoyable.
2 nachten verbleven in augustus 2018
Reactie van Damien op 9 aug 2018
thankyou for your feedback, i am glad you had a pleasant stay, safe travels regards Damien

6/10 – Redelijk

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Below expectations
Worn-Out Carpet, stained bed sheets and no city view as promised.
2 nachten verbleven in juni 2018
Reactie van dk op 13 jul 2018
All our wool carpets have been installed within the last 6 months and get steam cleaned as an when necessary, a city skyline view is only available from two of our apartments and this can not be guaranteed if you book same day / last minute. sorry you feel this is below you expectations

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
$120 Cleaning fee to be paid when you arrive.
It would help if the $120 cleaning fee was included in the overall price. I made the mistake of not reading further then the intial price to look for additional costs. Once in the unit I was contacted by the property manager and informed that I had to cough up an additional $120 for cleaning fees. Not a bond, but a fee.The property manager even admitted that most clients miss the cleaning fee when booking. I guess like us, they assumed that the cleaning fee would be included when paying. They must employ some of the most expensive cleaners in the world. Especially before departing, we had to make sure everything is exactly as we had found it, or else incur another cleaning fee at $100 an hour. I have to admit that the unit was very clean, with good amenities and comfortable furnishings. It was a pleasent stay except for the last night. When the people above us had friends over and decided to have an impromptu party...of sorts. The talking, yelling and furniture banging during the evening started to wear thin by about 4:30am. Then waking (I use that term loosely, as we didn't really get to sleep) up to find that they had flicked their cigarette butts onto our balcony was pushing the friendly neighbour thing to the limit.
3 nachten verbleven in juni 2018
Reactie van dk op 21 jun 2018
Thankyou for your feedback, I am extremely sorry the your last night was disturbed by other guest, I wish I had known so I could of stopped immediately. I am looking into new ways of building in the cleaning fee, although it is displayed when booking, depending which affiliated partner you book with depends how they market and display this option.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Easy access with secure parking and everything you need.
7 nachten verbleven in juni 2018
Reactie van dk op 21 jun 2018
thankyou for your feed back

8/10 – Goed

CESAR

Negatief: Personeel en service
Not so good
It wasn’t so good due to the lack of Internet which was offered in the deal. Shower was broken
7 nachten verbleven in mei 2018
Reactie van dk op 21 jun 2018
thankyou for your response, we have had a few minor issues with our wifi and have since installed a new system to ensure this does not happen again in the future.

4/10 – Matig

Gill

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid, personeel en service
Not impressed
I booked online the top floor 2 bedroom unit with city views with 2 king beds as advertised on Hotels website. What we got was a 2nd floor backview apartment with 1 king bed and 2 twin beds. Management couldn't care less though and made no real attempt to explain why the change. Also there was no basic amenities in the apartment like dishwashing liquid or toilet paper or some guest soap. We also had no wifi access at all!
Reactie van DK op 19 mei 2018
Thank you for your feed back, we have recently implemented a lot of new changes to prevent this from happening again, a new reservations manager and software are now on board, including a 5* cleaning team, i wish i had known of your problems sooner and i could of resolved this as soon as possible, sorry for the inconvenience, we will ensure this does not happen again.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Worst experience ever! Even before we got there. I tried for days to contact the manager to find out where to collect keys from and what unit. The manager has no people skills and lacks managerial skills also. Was a complete stuff around with the rooms. We had someone unlock our room at night saying they had booked in for the night and was given the same room key. When the manager was finally contacted, she asked the lady to step away from me, and blamed me for the room mix up. There was No internet connection. No covers on quilts and they were stained. The room Was dirty and smelt like cigarette smoke. My daughter had bed bug bites all over her. For a five night stay we were given one roll of toilet paper. There is only a push lock on the door, so security is poor, the people in the top unit got robbed of all the personal belongings. The complex is poorly run. Change managers and the place would probably be much better. The furnishings and layout is nice.
4 nachten verbleven in mei 2018
Reactie van DK op 16 mei 2018
Thank you for your feed back, we have recently implemented a lot of new changes to prevent this from happening again, a new reservations manager and software are now on board, including a 5* cleaning team, sorry for the inconvenience, we will ensure this does not happen again. The property had a security breach due to a guest damaging the secure automated garage door, this is currently being repair to ensure a high level of security is maintained for all our guest, this is a very rare experience and we are extremely sorry you didn't have a good stay.

4/10 – Matig

Joy, from New Zealand

Negatief: Netheid, personeel en service
I missed 2 phone calls on two days prior to trip. I answered following the 2nd call leaving a message that I was definitely arriving the next day and advised the times I would be able to take a call should she still wish to contact me. No further phone call was made so took it that all was well. I arrived however to discover that there was no reception area so phoned the person who had previously contacted me. She said that she had tried to contact me many times (no evidence of any other missed calls) to say that she needed my bank details to charge $80 cleaning fee which I gave her on spot. She then directed me to a unit that was occupied - much to the shock of both parties! I advised her of this and she then directed me to another unit that was not clean having obviously been used prior, with bathmat on floor, unclean carpet and floor areas, unclean fridge, oven, toaster etc. I was grateful that the bed was changed as was late in evening by this time. I advised the contact person of state of unit and she said she would arrange for it to be cleaned the following day. However, the unit still did not measure up as being clean, the floor areas remained the same and the shower floor remained slippery. I have never experienced anything like this in the past!! The location suited me and the unit layout was fine. I would have liked to have used the internet as was listed would be available but no instructions were available, and my message re this was not answered.
4 nachten verbleven in mei 2018
Reactie van DK op 19 mei 2018
Thank you for your feed back, we have recently implemented a lot of new changes to prevent this from happening again, a new reservations manager and software are now on board, including a 5* cleaning team, i wish i had known of your problems sooner and i could of resolved this as soon as possible, sorry for the inconvenience, we will ensure this does not happen again. we are currently working with Telstra and optus to maintain a good WIFI connection.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well furnished, very comfortable to stay in
Really enjoyed my stay here, was a very well furnished apartment felt more like a home than a hotel. Negative side is, advertised free wifi but it does not work.
4 nachten verbleven in april 2018
Reactie van CJ op 18 apr 2018
Thanks for taking the time to write to us. We have had a technician out to re-configure all of our wifi systems so that this problem with the wifi does not happen again. Safe travels

8/10 – Goed

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
Stressful Very poor in contact for access. Telephone numbers were non accessible on website and one that was! always gave a busy reply Lost a lo t of sleep the few days before access also asked for another bed to be supplied and it was not in room when we arrive
1 nacht verbleven in april 2018

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Additional hidden charges
The additional $80 per stay was a bit rich as a “ cleaning” charge surely cleaning should be included in the room rate !!!!!!
2 nachten verbleven in februari 2018

4/10 – Matig

Steve, Sydney

Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Misleading and false advertising.
Hotel conditions is new but a lot of defects. No Wi-Fi on most apartment. Advertised top floor city view but you get first floor no view. Book and charged for 5 people but only given bed for 4 people. Hard to communicate with hotel management and unfriendly.
6 nachten verbleven in december 2017
Reactie van CJ op 28 mrt 2018
Hi Steve, Thanks for your feedback, please note that you booked a 2 bedroom apartment not a 3 bedroom. If you had booked a 3 bedroom you would have had top floor and bedding for 5 people. Perhaps you accidently booked the wrong apartment? Thanks for the feedback and safe travels

8/10 – Goed

Scott, Victoria, Australia

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Brand new apartments, close to everything
This new apartment was only a couple of minutes from my work, so the location was perfect. Very clean, tidy & comfortable. I'll be back in a couple of months.
2 nachten verbleven in december 2017
Reactie van CJ op 28 mrt 2018
Hi Scott, Thanks for taking the time to write a review for us - we wish you a safe journey. Kind Regards

10/10 – Uitstekend

victoria, st lawrence qld

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location close to shops and qsac
Check in was hard due to no office but with some mad searching all was good in the end. Rooms were really nice very spacious some minor glitches though as only newly built some things are built cheap and nasty so already falling apart and things like unable to use microwaves due to built into cabinets but power points too far away to plug in etc so can't use many of the appliance unless you carry extension leads. Excellent location shops nearby close to qsac safe locked away parking will be back
5 nachten verbleven in oktober 2017
Reactie van Reservations op 12 nov 2017
Thank you Victoria for your feedback. We hope to see you back again soon.

10/10 – Uitstekend

nathan, queensland

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful
We went here expecting a very small motel room And recevied a large 2 bedroom apartment with beautiful facilities and a really large balcony.
2 nachten verbleven in september 2017
Reactie van Reservations op 12 nov 2017
Thank you Nathan for your feedback. Glad you loved the apartment. Was a pleasure to have you stay and hope you visit again soon

6/10 – Redelijk

VJ, sydney

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
nice spot
Really nice spot. Convenient. A bit of a headache getting key access. No reception. Short on toiletries and simple stuff like dish liquid etc . Pricey , but worth the stay.
3 nachten verbleven in september 2017
Reactie van Reservations op 12 nov 2017
Thank you for choosing to stay at Central Apartments. We will take on board your feedback regarding no reception desk. Hope to see you again soon