Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 769 van 1289 beoordelingen" "
10 - Uitstekend
769
Gastenscore: 8 - Goed. 372 van 1289 beoordelingen" "
8 - Goed
372
Gastenscore: 6 - Redelijk. 85 van 1289 beoordelingen" "
6 - Redelijk
85
Gastenscore: 4 - Matig. 37 van 1289 beoordelingen" "
4 - Matig
37
Gastenscore: 2 - Ontzettend slecht. 26 van 1289 beoordelingen" "
2 - Ontzettend slecht
26
9,0/10
Netheid
9,2/10
Personeel en service
8,8/10
Voorzieningen
9,0/10
Staat van de accommodatie en faciliteiten
8,0/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Amy, Amsterdam
Reisde met partner
22 mrt 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great stay! View was amazing and the location was perfect. Lots of bear scooters outside to try out and within walking distance of west village. The apartment was clean and the bed was comfortable. Parking was a nice touch also.
Amy
2 nachten verbleven in maart 2023
Reactie van Gavin Hocking op 23 mrt 2023
Hi Amy, Thanks so much for staying with us, Amy and for taking the time to write a review! We want to ensure our guests have a beautiful experience staying with us, starting with a lovely apartment. Again, thank you so much for calling it out--we sure appreciate it! We'd love to see you again soon!!!Kind Regards,Gavin HockingGeneral Manager
10/10 – Uitstekend
Jan
7 feb 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well managed and maintained property!
Very nice accomodation, well maintained and managed!
Only downside is that it’s a 10 to 15’ walk to the nearest restaurants and activitities.
I would stay again!
Jan
3 nachten verbleven in januari 2019
Reactie van Daniel op 7 feb 2019
Dear Jan,
Thank you for the feedback and its great to see that you enjoyed your stay.
You must have walked straight past Fish Lane which is only 50 metres from the hotel and has over 30 amazing restaurants. Maybe next time.
Best regards,
Daniel Russell
General Manager
10/10 – Uitstekend
Ineke
23 nov 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ineke
2 nachten verbleven in november 2018
Reactie van Daniel op 27 nov 2018
Dear Ineke,
Thank you for your review, we appreciate the feedback.
Best regards,
Daniel Russell
General Manager
10/10 – Uitstekend
Geverifieerde reiziger
15 aug 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
In gezellige wijk op loopafstand van het centrum
Prachtig appartment met mooi uitzicht op de skyline.
Goede gym, perfecte wifi en gratis parkeren
Geverifieerde reiziger
3 nachten verbleven in augustus 2018
Reactie van Kelly op 15 aug 2018
Thank you for the 5 star review! Glad you enjoyed your stay at Ivy & Eve Apartments.
4/10 – Matig
Carlos, Highland Park
Zakenreiziger
2 mei 2024
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Close to the Expo Centre, however i didn't get my wine, smelly hall and stinky apartment. Unfortunately i cannot considerered a VIP stay.
Carlos
2 nachten verbleven in april 2024
10/10 – Uitstekend
Adam
29 apr 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Great place to stay if you don't want to drive anywhere. Apartments are nice and clean, modern and quiet.
Adam
3 nachten verbleven in april 2024
Reactie van Chris van ’t Hoff op 1 mei 2024
Hi Adam,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be a great place to stay, especially if you prefer not to drive. It's fantastic that you enjoyed our nice, clean, modern apartments and that you found them to be quiet as well. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future!Kind Regards,Chris van ’t HoffGeneral Manager
8/10 – Goed
Hope Meredithe
25 apr 2024
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Fantastic location, especially for kids! There was a musky smell in the foyer and rooms.
Hope Meredithe
3 nachten verbleven in april 2024
Reactie van Chris van ’t Hoff op 1 mei 2024
Hi Hope Meredithe,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our fantastic location, especially for families with kids. However, we apologize for the musky smell you encountered in the foyer and rooms. Rest assured, we take your comments seriously and will address this issue promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Gazal
Zakenreiziger
20 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Amazing service … they upgraded the apartment for no extra cost .
And it is located in a place where everything is near on a walking distance .
I totally loved it as the apartment had everything I needed for a 8 day stay .
Gazal
7 nachten verbleven in april 2024
Reactie van Chris van ’t Hoff op 1 mei 2024
Hi Gazal,Thank you for your wonderful feedback! We're thrilled to hear that you appreciated our amazing service and that we could enhance your experience by upgrading your apartment at no extra cost. It's fantastic to know that our central location and the convenience of having everything within walking distance added to the enjoyment of your 8-day stay. We're delighted that the apartment had everything you needed. We hope to have the pleasure of welcoming you back for another memorable stay in the future!Kind Regards,Chris van ’t HoffGeneral Manager
Hi Kiyomi,Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's great location and view, and that you would choose to stay with us again when in the West and Aria area. We apologize for the inconvenience caused by the weak water pressure in the shower and the unusual loud noise from the room next door. Your comments will be shared with our team to ensure improvements are made. We're glad to hear that despite these issues, you were still able to have a comfortable stay. We look forward to welcoming you back again soon!Kind Regards,Chris van ’t HoffGeneral Manager
8/10 – Goed
Ben
15 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location
Ben
8 nachten verbleven in april 2024
Reactie van Chris van ’t Hoff op 15 apr 2024
Hi Ben,Thank you for your positive review! We're thrilled to hear that you had a great experience during your stay. Your feedback is valuable to us, and we're always striving to provide excellent service to our guests. If there's anything specific you think we could improve upon to make your next stay even better, please let us know. We hope to welcome you back soon!Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
KIYOMI
Reisde met familie
10 apr 2024
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Hi Kiyomi,We're thrilled to hear that you're enjoying the view from your room! It's wonderful to know that there are plenty of delicious food options nearby and cafes within walking distance that open in the morning. Our location's easy access to sightseeing spots is definitely a plus! We hope you have a fantastic time exploring the area, and we look forward to hosting you again!Kind Regards,Chris van ’t HoffGeneral Manager
8/10 – Goed
Hermin
Zakenreiziger
3 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice accommodation, I would stay here again given the chance.
Hermin
8 nachten verbleven in maart 2024
Reactie van Chris van ’t Hoff op 3 apr 2024
Hi Hermin,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and that you would consider staying again in the future. We look forward to welcoming you back soon!Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Kevin
1 apr 2024
Kevin
2 nachten verbleven in maart 2024
Reactie van Chris van ’t Hoff op 1 mei 2024
Hi Kevin,Thank you for your excellent rating! We're thrilled to hear you had such a positive experience during your stay with us. We look forward to welcoming you back soon!Kind Regards,Chris van ’t HoffGeneral Manager
8/10 – Goed
Brent
31 mrt 2024
Positief: Netheid
Brent
1 nacht verbleven in maart 2024
Reactie van Chris van ’t Hoff op 3 apr 2024
Hi Brent,Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience during your stay with us. Your feedback is invaluable to us as we strive to provide excellent service to all our guests. We regret any inconvenience caused by the room key issue and the unexpected view. Rest assured, we have taken steps to prevent such occurrences in the future. We hope to have the opportunity to welcome you back for an even better experience on your next visit.We look forward to serving you again soon!Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Jonathan
26 mrt 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Jonathan
7 nachten verbleven in maart 2024
Reactie van Chris van ’t Hoff op 27 mrt 2024
Hi Jonathan,Thank you so much for your outstanding review! We are thrilled to hear that you had a fantastic stay with us and that you rated us a perfect 5 out of 5. Your satisfaction is our top priority, and we are delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful experience.Kind Regards,Chris van ’t HoffGeneral Manager
8/10 – Goed
Jamie, East Hawthorn
Zakenreiziger
26 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Ongoing construction and roadworks
Jamie
1 nacht verbleven in maart 2024
Reactie van Chris van ’t Hoff op 26 mrt 2024
Hi Jamie,We apologize for any inconvenience caused by ongoing construction and roadworks in the area. Unfortunately, these factors are beyond our control, but we appreciate your understanding.Kind Regards,Chris van ’t HoffGeneral Manager
8/10 – Goed
Katrina
25 mrt 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Katrina
2 nachten verbleven in maart 2024
Reactie van Chris van ’t Hoff op 26 mrt 2024
Hi Katrina,Thank you for taking the time to leave us a review. We're pleased to hear that you had an overall positive experience during your stay. If there's anything specific you think we could improve upon to earn that extra star next time, we'd love to hear your feedback. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Kind Regards,Chris van ’t HoffGeneral Manager
2/10 – Ontzettend slecht
James
Zakenreiziger
25 mrt 2024
The bathroom was disgustingly dirty
James
3 nachten verbleven in maart 2024
Reactie van Chris van ’t Hoff op 26 mrt 2024
Hi James,We sincerely apologize for the cleanliness issue you encountered in the bathroom. This does not meet our standards, and we take your feedback seriously. Rest assured, we will address this with our housekeeping team immediately to ensure such incidents are not repeated. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our hotel during your next visit.Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Matt
Reisde met partner
25 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
Matt
2 nachten verbleven in maart 2024
Reactie van Chris van ’t Hoff op 26 mrt 2024
Hi Matt,Thank you for your kind words! We're delighted to hear that you found our staff to be friendly during your stay. Providing excellent service is our top priority, and we're thrilled that we could contribute to your positive experience. We look forward to welcoming you back in the future.Kind Regards,Chris van ’t HoffGeneral Manager
6/10 – Redelijk
jill
Zakenreiziger, Reisde met partner
18 mrt 2024
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The bathroom has a raised floor with a very hard piece of metal that sticks up. I whacked my toe in the middle of the night. Purple toe now.
The shower leaked onto the floor and I slipped a little. Dangerous.
The toilet paper holder was loose and one bar seat was put together backwards.
jill
3 nachten verbleven in maart 2024
Reactie van Chris van ’t Hoff op 19 mrt 2024
Hi Jill,Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience or discomfort you experienced during your stay. Your feedback is invaluable to us, and we will address these issues immediately to ensure they are resolved for future guests. Please rest assured that we take guest safety and comfort very seriously, and we will work diligently to rectify these issues. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Kelly
Reisde met partner
18 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Best view, location and facilities
Kelly
3 nachten verbleven in maart 2024
Reactie van Chris van ’t Hoff op 19 mrt 2024
Hi Kelly,Thank you for your kind words! We're thrilled to hear that you enjoyed our hotel's view, location, and facilities. Providing our guests with a memorable experience is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back soon for another wonderful stay!Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Prasan
17 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay. Close to everything happening and plenty of eateries.
Prasan
4 nachten verbleven in maart 2024
Reactie van Tanya op 18 mrt 2024
Thank you!
10/10 – Uitstekend
Glenise
Reisde met partner
12 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location about 600mts from Sth Brisbane train station as well as excellent bus links. Plenty of restaurants and bars nearby. Great base.
Glenise
2 nachten verbleven in maart 2024
Reactie van Tanya op 18 mrt 2024
Thank you!
10/10 – Uitstekend
James
Reisde met partner
11 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property fit our purpose being close to a number of transportation options. Lots of things to do on south bank that were close. Staff was very helpful
James
3 nachten verbleven in maart 2024
Reactie van Chris van ’t Hoff op 12 mrt 2024
Hi James,We're thrilled to hear that our property met your needs and provided convenient access to transportation options. It's great to know that you enjoyed the nearby attractions on South Bank as well. Thank you for your kind words about our helpful staff. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
David
Reisde met partner
3 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Ivy &Eve is a modern well located property in Merryvale Street Southbank Brisbane. It provides onsite parking and is quite central to both sides of the Brisbane River.
David
2 nachten verbleven in maart 2024
Reactie van Tanya op 3 mrt 2024
Thank you!
8/10 – Goed
Christian
Reisde met familie
29 feb 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A very nice place to stay, but the furniture was too old. The bed was too sunk to sleep. It wa hard for my daughter to sleep and the sofa was not comfortable to sit down because it was too old.
Christian
3 nachten verbleven in februari 2024
Reactie van Tanya op 3 mrt 2024
Thank you!
10/10 – Uitstekend
Raelene
Reisde met familie
22 feb 2024
So clean and in walking distance to everything
Raelene
2 nachten verbleven in februari 2024
Reactie van Tanya op 22 feb 2024
Thank you!
10/10 – Uitstekend
quitterie
17 feb 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great
quitterie
6 nachten verbleven in februari 2024
Reactie van Chris van ’t Hoff op 19 feb 2024
Hi Quitterie,Thank you for your feedback! We're delighted to hear that you appreciated our great location. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you have a fantastic time here!Kind Regards,Chris van ’t HoffGeneral Manager
6/10 – Redelijk
Daljit
Reisde met familie
16 feb 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lots to do around the property. Shopping, Restaurants, bars.
Daljit
7 nachten verbleven in februari 2024
Reactie van Chris van ’t Hoff op 19 feb 2024
Hi Daljit,Thank you for your feedback! We're glad to hear that you enjoyed the variety of activities available around our property, including shopping, restaurants, and bars. If you have any other questions or need assistance during your stay, please feel free to reach out. We hope you have a wonderful time exploring the area!Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Esha
6 feb 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Esha
2 nachten verbleven in februari 2024
Reactie van Tanya op 8 feb 2024
Thank you!
10/10 – Uitstekend
Katerena
6 feb 2024
Positief: Staat van de accommodatie en faciliteiten
Katerena
3 nachten verbleven in februari 2024
Reactie van Tanya op 8 feb 2024
Thank you!
10/10 – Uitstekend
Michael
Reisde met familie en kleine kinderen
4 feb 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Quiet
Michael
2 nachten verbleven in februari 2024
Reactie van Chris van ’t Hoff op 5 feb 2024
Hi Michael,Thank you for your 5 out of 5 rating! We're thrilled to hear that you enjoyed a quiet stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent experience.Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Emi
Reisde met familie en kleine kinderen
2 feb 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hi Emi,Thank you for your kind words and feedback. We're delighted to hear that you had a convenient and enjoyable stay. We appreciate your positive comments about our location, amenities, and the friendliness of our staff. We look forward to welcoming you back on your next visit. If there's anything specific you enjoyed or any way we can make your next stay even better, please let us know.Kind Regards,Chris van ’t HoffGeneral Manager
8/10 – Goed
Bikky
Reisde met partner
29 jan 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall experience was very good with the property features.
Bikky
4 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 30 jan 2024
Hi Bikky,Thank you for taking the time to share your feedback. We are delighted to hear that your overall experience was very good and that you found our property features to your satisfaction.Your positive comments are truly appreciated, and we are thrilled to have contributed to a positive stay. If there are any specific aspects you enjoyed or if there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.We look forward to welcoming you back for another excellent experience in the future.Kind Regards,Chris van ’t HoffGeneral Manager
6/10 – Redelijk
Jenny
29 jan 2024
Jenny
3 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 1 feb 2024
Hi Jenny,Thank you for taking the time to provide us with feedback on your recent stay. We appreciate your input and are glad to hear that you chose our hotel.We noticed that your overall review score was 3 out of 5. We value your opinion and would love to know more about your experience. Your insights are important to us as we continually strive to improve our services.If there are specific areas where we can enhance your satisfaction or if there were any concerns during your stay, please let us know. Your feedback helps us better meet the expectations of our valued guests.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Kind Regards,Chris van ’t HoffGeneral Manager
8/10 – Goed
Ya-Yun
Reisde met familie
28 jan 2024
Ya-Yun
2 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 30 jan 2024
Hi Ya-Yun,Thank you for taking the time to provide feedback on your recent stay. We are pleased to learn that you rated your experience an 8 out of 10. Your feedback is important to us, and we appreciate your positive assessment.If there are specific areas where we can improve and earn a perfect score next time, please feel free to share your insights. We value your input and strive to enhance our services based on guest feedback.We hope to welcome you back for an even more enjoyable stay in the future.Kind Regards,Chris van ’t HoffGeneral Manager
8/10 – Goed
Anneke
Reisde met familie, Reisde met familie en kleine kinderen
24 jan 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We stayed in a 1 bedroom apartment on level 13 and the apartment itself was nice and spacious and clean with everything you need. The kettle was broken and made the power go out in the apartment but a quick call to reception helped and they replaced it really quickly and guided me to restore the power. I stayed alone with my two kids and the location was very convenient as we walked to Southbank pool and the museums and over the bridge to the city. Lots of restaurants nearby and coffee shops and things to do, but the apartment also has everything you need to cook dinner. The recreation area was nice with pool and TV room and lots of little areas to hang out or cook dinner and even a pizza oven. Unfortunately it was terribly noisy and we didn't go out on the balcony as there is construction everywhere and buildings super close to the apartment being build which is a pitty cause I like having a cup of coffee on the balcony... all in all a great stay, close to everything with everything you need to enjoy Brisbane.
Anneke
2 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 25 jan 2024
Hi Anneke,Thank you for taking the time to share your detailed feedback about your recent stay in our 1-bedroom apartment on level 13. We're delighted to hear that you found the apartment spacious, clean, and equipped with everything you needed.We appreciate your understanding regarding the broken kettle issue, and we're glad our reception team could assist promptly to resolve the situation. Your safety and comfort are our top priorities, and it's great to know that our team could guide you through restoring the power and replacing the kettle efficiently.It's wonderful to hear that the location of our hotel was convenient for your family, with easy access to Southbank pool, museums, and the city. We're also pleased that you enjoyed the variety of nearby restaurants and coffee shops. It's unfortunate about the construction noise impacting your balcony experience, and we apologize for any inconvenience caused.We're thrilled that you made use of our recreation area and its amenities, including the pool, TV room, and pizza oven. Your positive comments about the facilities and your overall great stay mean a lot to us.If your travels bring you back to Brisbane, we would love to welcome you and your family again. Please feel free to reach out if there's anything specific you'd like us to arrange for your next stay.Safe travels, and we hope to see you again soon!Kind Regards,Chris van ’t HoffGeneral Manager
8/10 – Goed
Hyojin
Reisde met familie
24 jan 2024
Hyojin
28 nachten verbleven in december 2023
Reactie van Chris van ’t Hoff op 6 feb 2024
Hi Hyojin,Thank you for your review and for rating your experience with us. We're glad to hear that you had a positive stay overall. If there's anything specific you feel we could improve upon to earn a higher rating next time, please feel free to let us know.Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Cheryl
23 jan 2024
Positief: Netheid, comfort kamer
Excellent accommodation.
We are always happy to stay here. Close to public transport, eating places and the Queen Street mall.
Cheryl
6 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 23 jan 2024
Hi Cheryl,Thank you for choosing to stay with us once again! We are thrilled to hear that you are always happy with your experience at our hotel.It's fantastic to know that our convenient location near public transport, eating places, and the Queen Street mall adds to the enjoyment of your stay. Providing a comfortable and accessible environment for our guests is a top priority for us, and we're delighted that it has contributed to your positive experiences.Your loyalty means the world to us, and we look forward to welcoming you back for many more enjoyable stays. If there's anything specific you love about your time with us or if there are any additional ways we can make your stay even better, please feel free to let us know.Once again, thank you for your continued trust in Ivy and Eve Apartments and Hotels. We can't wait to host you again soon!Kind Regards,Chris van ’t HoffGeneral Manager
8/10 – Goed
Karl
22 jan 2024
Positief: Netheid, comfort kamer
Karl
2 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 23 jan 2024
Hi Karl,Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that your experience at our hotel was an 8 out of 10. We're thrilled that we were able to meet your expectations, and your positive review means a lot to our team.At Ivy and Eve Apartments and Hotels, we strive to provide exceptional service and create memorable moments for our guests. Your feedback is invaluable as it helps us understand what we are doing right and where we can improve. If there's anything specific you loved about your stay or any areas you think we can enhance, please feel free to share more details.We look forward to welcoming you back in the future and hope to make your next stay even more enjoyable. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Thank you once again for choosing Ivy and Eve Apartments and Hotels. We appreciate your business and the opportunity to serve you.Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Craig
22 jan 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Craig
14 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 23 jan 2024
Hi Craig,Warm greetings from Ivy and Eve Apartments and Hotels!I hope this message finds you well. We are delighted to have received your wonderful 5 out of 5 score review, and we wanted to take a moment to express our heartfelt gratitude for your kind words.Your positive feedback truly brightened our day and serves as a testament to our ongoing commitment to providing exceptional service and memorable experiences for our guests. It is immensely rewarding to know that we were able to contribute to making your stay enjoyable.Our entire team takes great pride in delivering the highest standards of hospitality, and your satisfaction is our greatest reward. We will share your compliments with our staff, as they are the driving force behind our success.If your travels bring you back to Brisbane, we would be absolutely thrilled to welcome you again and ensure another outstanding stay. Please feel free to reach out if there is anything specific you loved about your experience or if there are areas where we can further enhance our services.Once again, thank you for choosing Ivy and Eve Apartments and Hotels. Your support and positive feedback mean the world to us.Kind Regards,Chris van ’t HoffGeneral Manager
2/10 – Ontzettend slecht
Geverifieerde reiziger
Reisde met familie
21 jan 2024
Bad customer service
Hotels.com mentioned that this hotel offer VIP access(Im gold member); however, I didn't receive any VIP treatment. Additionally, they kept insisting on a check-out time of 11:00 am with a rude tone.
Geverifieerde reiziger
5 nachten verbleven in januari 2024
Reactie van Tanya op 18 mrt 2024
Thank you!
8/10 – Goed
Kyle
21 jan 2024
Kyle
4 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 22 jan 2024
Hi Kyle,Thank you for taking the time to share your feedback and for giving us a 4 out of 5 score. We appreciate your honesty and value your input. If there are specific areas where we can improve and earn that extra point for your next visit, please feel free to share your suggestions. We're committed to providing the best possible experience for our guests, and your comments help us in our ongoing efforts to enhance our services.We hope to have the opportunity to welcome you back and make your next stay even more enjoyable.Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Francois
19 jan 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, walking distance to everywhere.
Definitely recommended.
Francois
3 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 22 jan 2024
Hi Francois,Thank you for your positive feedback! We're delighted to hear that you found our location to be great and convenient for walking to various places. Your recommendation means a lot to us, and we truly appreciate your kind words.If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We value your feedback and hope to have the pleasure of welcoming you back in the future.Thank you for choosing to stay with us.Kind Regards,Chris van ’t HoffGeneral Manager
8/10 – Goed
Chi Wai
Reisde met familie
18 jan 2024
Positief: Netheid, comfort kamer
Chi Wai
7 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 18 jan 2024
Hi Chi Wai,Thank you for taking the time to share your feedback with us. We appreciate your valuable input and are pleased to hear that your overall experience at our hotel earned an 8 out of 10 score.We take great pride in providing excellent service and a comfortable stay for our guests, and your feedback helps us understand what we're doing well and where we can improve. If you have any specific comments or suggestions on how we can elevate your experience to a perfect 10, please feel free to share them with us.Our team is committed to continuous improvement, and your satisfaction is our top priority. We hope to have the pleasure of hosting you again in the future, and we'll strive to make your next stay even more enjoyable.Once again, thank you for choosing Ivy and Eve Apartments and Hotels. We value your patronage and look forward to serving you in the future.Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Klaus
Reisde met partner
17 jan 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Sehr sehr nette Leute im Hotel. Absolut hilfsbereit und zuvorkommend. Immer wieder gerne dort.
Klaus
3 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 17 jan 2024
Thank you for taking the time to share your wonderful feedback with us! We are delighted to hear that you found our staff to be very nice, helpful, and accommodating. Providing excellent service and ensuring our guests' satisfaction are our top priorities.We are always thrilled to welcome guests who are happy to be here, and we look forward to continuing to provide you with a positive and enjoyable experience every time you visit. If there's anything specific you appreciate about your visits or if there's anything else you'd like to share, please feel free to let us know.Thank you for choosing our hotel, and we can't wait to have you back for another pleasant stay!Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Jasmine
16 jan 2024
Jasmine
3 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 17 jan 2024
Hi Jasmine,Thank you for your outstanding 10 out of 10 score review! We are thrilled to receive such a positive rating from you. It is our utmost priority to provide excellent service, and we are delighted to know that we met your expectations.If there's anything specific that contributed to your exceptional experience or if there are any details you'd like to share, please feel free to let us know. Your feedback is valuable to us, and we look forward to the opportunity to welcome you back for another fantastic stay in the future.Once again, thank you for choosing us, and we appreciate your glowing recommendation.Kind Regards,Chris van ’t HoffGeneral Manager
10/10 – Uitstekend
Klaus
Reisde met partner
15 jan 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Ein absoluter Glücksgriff. Es gibt nichts, aber auch gar nichts zu beanstanden. Freundlich, zuvorkommend, aufmerksam, sauber, tolle Lage.
Mehr geht nicht
Klaus
3 nachten verbleven in januari 2024
Reactie van Amanda Finn op 15 jan 2024
Hi Klaus,Thank you for taking the time to share such a glowing review of your stay with us! We are thrilled to hear that your experience was nothing short of exceptional and that you found our service, cleanliness, and location to be outstanding.Your kind words are truly appreciated, and we are delighted to have had the opportunity to provide you with a memorable stay. If your travels bring you back to the area, we would be honored to welcome you again.Thank you for choosing our hotel, and we wish you safe and pleasant travels.Kind Regards,Amanda FinnFront Officer Manager
8/10 – Goed
Jayne
14 jan 2024
Jayne
2 nachten verbleven in januari 2024
Reactie van Chris van ’t Hoff op 16 jan 2024
Hi Jayne,Thank you for consistently rating us 8 out of 10 in your surveys. We appreciate your feedback and the positive score you've given us. We're pleased to know that your experiences have generally been positive.If there are specific areas where we can further improve and earn a perfect 10 in your future stays, please feel free to share your thoughts. We are committed to providing the best possible service, and your feedback is invaluable in helping us achieve that goal.Thank you for choosing Ivy and Eve Apartments and Hotels. We look forward to hosting you again soon and hope to exceed your expectations on your next visit.Kind Regards,Chris van ’t HoffGeneral Manager
8/10 – Goed
Maleysha
Reisde met familie
13 jan 2024
Positief: Netheid, comfort kamer
Family getaway!!
Overall was a good family get-away alot of positives with a few cons:
- King bed was 2 King singles put together with no zips just a sheet keeping the beds together was annoying and not comfortable
- the toilet/shower by pool area wasnt very clean and smelt of urine
- doors dont self lock when closed you have to physically lock it
- fans didnt work near pool area and dining even when given remote from reception
Other then that we will definitely be back again
Maleysha
3 nachten verbleven in januari 2024
Reactie van Amanda Finn op 15 jan 2024
Hi Maleysha,Thank you for taking the time to provide us with your valuable feedback. We're delighted to hear that your family enjoyed the overall getaway, and we appreciate your positive comments.We apologize for any inconvenience caused by the configuration of the king bed, the cleanliness issue with the toilet/shower near the pool, and the fans not working properly. Your comments are important to us, and we will address these concerns promptly to ensure a more comfortable and enjoyable experience for you and future guests.It's great to know that despite these challenges, you are willing to return. We look forward to the opportunity to welcome you back and provide an even better experience.Thank you for choosing our hotel.Kind Regards,Amanda FinnFront Officer Manager