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Beoordelingen van Mantra South Bank

4.5 out of 5
Mantra South Bank
161 Grey Street, South Bank, South Brisbane, QLD

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 444 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 346 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 130 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 59 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 1000 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Tonia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cleaners need to be more particular, my bed was tied to other bed with a garbage bag !!!
3 nachten verbleven in april 2024

6/10 – Redelijk

Jun

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Sharon

1 nacht verbleven in april 2024

8/10 – Goed

Jessica

1 nacht verbleven in april 2024

6/10 – Redelijk

Paul

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Hotel common areas and room were pretty tired and basic considering the price paid. Had difficulty getting clear instructions about parking when calling the hotel. We had the same dirty crockery outside the door to our room since arrival for 3 days. Inconsistent with towels placed into room each day. Dirty carpets in room. Discarded cleaning cloths dangling from plants outside window. Very loud A/C. Mold in shower cubicle. Would all be fine if price was half what it was.
2 nachten verbleven in maart 2024
Reactie van Melita Martin op 30 mrt 2024
Dear Paul,Thank you for taking the time to tell us about your experience at the Mantra South Bank Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that your feedback does not go unnoticed, and we sincerely appreciate and value your comments and will be taking the appropriate measures to address each mentioned issues to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Melita MartinFront Office Assistant Manager

2/10 – Ontzettend slecht

Benjamin and Kylie

Negatief: Personeel en service
This was by far the worst experience and stay we have ever had and at the price of $400 for one night we feel robbed. So to start with the shower is so slippery (as it’s an old bathtub) that when I stepped out of the shower one leg went one way and the other leg went the other way sending me flying across a slippery floor straight into a cupboard ripping my toe nail on my big toe straight off causing extreme pain to the point I can no longer where a shoe and will have to take time off work of which has now put a financial strain on my growing family, then at some late hour we received a phone call being accused of make loud noise and partying when we were trying to rest as that was point of our stay so we got on with our stay till breakfast came along and food was horrible and we were spoken to so rudely when we came to collect. After speaking to the manager they said sorry there’s nothing we can do for you. All we want is a nice stay for a night to relax
1 nacht verbleven in maart 2024

6/10 – Redelijk

Johanne

The hotel is in a great location. We were disappointed that we did not get our room serviced at all over the three night stay. On the second night we asked at reception for more toilet paper and tissues, they never arrived. Luckily I found the storeroom and was able to help myself to these and teabags as well. The staff at the restaurant were very good.
3 nachten verbleven in maart 2024

8/10 – Goed

GIUSEPPE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient location for anything at South Bank and an easy walk into Brisbane CBD.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Catriona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location. Stayed before will stay again.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Nancy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was neat tidy and very quite
1 nacht verbleven in februari 2024

8/10 – Goed

Tanya

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Sheridan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Refreshments in the foyer, happy to store luggage for guests on check out for agreed time.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

PETER

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location if your off to a show at QPAC.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Eric

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Stella

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was great. Room was clean and spacious. Parking is expensive
1 nacht verbleven in januari 2024

8/10 – Goed

Clive

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Mantra ticked all the boxes for our stay
1 nacht verbleven in januari 2024

8/10 – Goed

Meaghan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean, spacious and great outlook overlooking Brisbane CBD. Convenient and easy walk to QPAC, Southbank, transport and dining options. Would stay there again.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Bobbi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Park 400 metrrs away at the convention center. It was clean, quiet. Staff helpful on check in. Definitely would stay again. It has a gym, pool and hot tub too but did not use.
1 nacht verbleven in januari 2024

8/10 – Goed

mark

1 nacht verbleven in januari 2024

8/10 – Goed

Dean

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room wasn’t what I thought I had booked. Staff were polite and approachable. Room was clean. Would stay again but make sure I know what I’m getting.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nothing further to add.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Wendy, Mentone

Positief: Personeel en service, voorzieningen
Location, staff and public areas of the hotel are great. The room was old and tired. Bathrooms need regrouting or upgrade. Also smelled a bit musty.
4 nachten verbleven in januari 2024

8/10 – Goed

Brett

Reisde met partner
Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024

6/10 – Redelijk

Andrew

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
On entering the apartment at the Mantra on Southbank we were greeted with a non-functioning microwave, a dryer whose cover fell off, a tap handle which fell off and some previous clothing in the dryer from a previous guest. We even found a pair of socks under the bedroom blinds at the end of our stay. When we discussed these issues with the staff Kent was extremely helpful and supportive, immediately offering a new room in the floor below. He was excellent and one of the high points of our stay apart from where the apartment was located. We felt that the rooms could have been looked after much better in terms of their cleanliness, while maintenance was excellent and very helpful when required. We will be seriously considering where we stay when next in Brisbane.
6 nachten verbleven in december 2023

8/10 – Goed

Monique

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Colin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

6/10 – Redelijk

Aurora

Reisde met partner, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The property was excellent and the staff friendly. Unbeatable location. However, when we arrived late at night to sleep, the sheets and pillowcases on our bed were stained and dirty. We called down and someone came but instead of making the bed, they handed us the sheets, one pillowcase short and expected us to make the bed. She realised this was not ok and then made it herself the best she could, but it was unexpected and disappointing to find dirty sheets at this calibre hotel
1 nacht verbleven in december 2023

10/10 – Uitstekend

Vikki

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Warmest reception by front office manager James. You have an amazing talented team member there! Rooms very accommodating and such a fantastic location. Will be back for sure.
1 nacht verbleven in december 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Got a room upgrade which was great. Unfortunately the bedroom had very weak aircon, however, the staff were great and did their best to resolve the matter. The bedroom was right next to the trainline, however, the windows are soundproof so couldnt hear anything. Great location. Good facilities.
1 nacht verbleven in december 2023

8/10 – Goed

Suzy

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Central to south bank parking at convention centre $25 just park and able to walk every where
1 nacht verbleven in december 2023

4/10 – Matig

Kristen

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen
The bath tub area had a significant amount of mould. We asked for the mould to be cleaned, which improved it a very small amount. It was too disgusting to bathe or shower in, so we had to purchase bathroom cleaner and clean it ourselves. The kitchen cupboards stunk of damp/mould so we didn’t use any kitchen utensils. The room needed a deep clean, it was only clean on the surface, look any closer and it was disgusting. Dust piles under the bed. bedroom wardrobe dirty. Balcony was really dirty so didn’t want to sit out there. Good convenient location though. Would not recommend and would never stay again. Needs a big upgrade - old microwave, no smart TV, noisy dryer
2 nachten verbleven in december 2023

6/10 – Redelijk

Catherine

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

6/10 – Redelijk

Jennifer

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023

10/10 – Uitstekend

Brett

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

8/10 – Goed

Keith

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Because i was going to a show at the lyric theatre the mantra is in easy walking distance of train station and qpac where the lyric theatre is located. Room was fine bed was fine also close to sothbank parklands and Brisbane convention centre and museum and goma for anyone interested. Can't comment on food or parking as only went for accommodation purposes.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Angela

1 nacht verbleven in december 2023

6/10 – Redelijk

Roy

Positief: Personeel en service
Footpath fronting property and entry needs attention daily. Very dirty. Our shower needed to be cleaned of mould. Patio to rear of Room 420 was a real shock 😳. Absolutely filthy, no attention or cleaning for YEARS! Not usable! Crushed and stiff curtain needs replacing. Room clean. Staff at desk very friendly and efficient.
2 nachten verbleven in december 2023

4/10 – Matig

Michael

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Windows in room were too dirty to see out ! Room was poorly equipped; looked old and tired. No wine glasses; 2 unmatched glasses and 2 coffee mugs. No cutlery; only 2 teaspoons NO Complimentary on-site parking. Only 2 short-term parkings at entrance in a busy street. No offers of things to see or do. Overpriced. Will definitely not return.
1 nacht verbleven in december 2023

4/10 – Matig

Mickey

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is very old, mattresses are extremely dirty.
12 nachten verbleven in november 2023

8/10 – Goed

Kelly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was good. Staff were really helpful
1 nacht verbleven in november 2023

10/10 – Uitstekend

Kasey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very pleasant stay.
2 nachten verbleven in november 2023

8/10 – Goed

Cassandra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Luke

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Jamie

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor service
Twin beds booked, Reception was notified that only one bed was in the room in the afternoon and did not fix it. Said staff had gone home and gave a roll up bed instead. Bathroom mouldy
1 nacht verbleven in november 2023

10/10 – Uitstekend

Robyn

1 nacht verbleven in november 2023

6/10 – Redelijk

Deborah

Reisde met familie
Positief: Personeel en service
2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Colin

Negatief: Personeel en service
Never again
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location.
1 nacht verbleven in oktober 2023
Reactie van Mantra Southbank Brisbane Team op 20 okt 2023
Hi Elizbeth, Thank you for your great review and we look forward to welcoming you back again soon.

8/10 – Goed

Sarah

1 nacht verbleven in oktober 2023