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Beoordelingen van Oaks Brisbane on Felix Suites

4 out of 5
Oaks Brisbane on Felix Suites
26 Felix Street, Brisbane, QLD

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 949 van 1964 beoordelingen" "
Gastenscore: 8 - Goed. 735 van 1964 beoordelingen" "
Gastenscore: 6 - Redelijk. 179 van 1964 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 1964 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 1964 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Michiel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would stay again
I really enjoyed my two nights at the Felix. A well appointed and spotless apartment with a nice, contemporary decor. Great view of the river, even from the 9th floor (which is relatively low in this approx. 30 floor building;)) The reception staff was very welcoming. It is only a short walk to the pier and the (wonderful) Botanic gardens. Highly recommended!
2 nachten verbleven in februari 2019
Reactie van Reynaldo op 15 mrt 2019
Dear Michiel, Thank you for your 10 out of 10 rating and your positive feedback following your recent stay at our hotel. Oaks Felix is quite lucky with its location which means that even on our low floors our guests still enjoy the amazing views. It's great that the staff were very welcoming as well. We look forward to welcoming you back the next time you visit us. Kind regards, Front Office Supervisor

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
locatie
Fijn hotel op een goede locatie. Alles voor een prettig verblijf was aanwezig. Zwembad wasmooi, maarheeft niet veel zon

6/10 – Redelijk

Carl

Positief: Netheid
Why can you not leave any milk with your tea and coffee facilities. Would cost as little as 20 cents.
1 nacht verbleven in april 2024
Reactie van Oaks Felix op 24 apr 2024
Dear Carl,Thank you for providing valuable feedback on your recent stay with us.I sincerely regret that we were unable to meet our high standards during your time at Oaks Brisbane on Felix Suites. Your comments have been shared with our team, and we are taking immediate action to address the issues you experienced to ensure they are corrected moving forward.Our commitment to providing memorable experiences with exceptional service remains unwavering, and we genuinely hope to have the opportunity to welcome you back in the near future. It would be our pleasure to improve upon your previous experience and ensure your next stay exceeds your expectations.Thank you once again for choosing to stay with us and for taking the time to share your feedback. Your input is invaluable as we continuously strive to enhance the quality of our services.Best regards,

8/10 – Goed

Lorraine

Reisde met een groep, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Will stay again. Good price and location.
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 10 apr 2024
Dear LorraineThank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager

10/10 – Uitstekend

Stephen

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Spacious apartment with river and bridge views. 25m lap pool. RM73 was so quiet too. Booked 1 room but they provided a 2 bedder with a separate lounge room. They lock the second rm from use. Kitchen apppinted with crockery. Would stay hwre again at the right price
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 10 apr 2024
Dear Stephen,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager

8/10 – Goed

Stephen

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice property. Parking is onsite but not suitable for larger cars as the access ramps are very tight.
2 nachten verbleven in februari 2024
Reactie van Hotel manager op 10 apr 2024
Dear Stephen,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning shower and curtains have been addressed and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience, we have done the necessary maintenance.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager

10/10 – Uitstekend

Tanya

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, very handy for transport on City Cat to Suncorp Stadium. Great having spa/pool and sauna to relax
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 10 apr 2024
Dear Tanya,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate yo feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 – Uitstekend

Jeni

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location and amenity.
1 nacht verbleven in december 2023

10/10 – Uitstekend

michelle

Positief: Netheid, comfort kamer
Another happy stay :)
I really do love staying here when in Brisbane!. Staff are so helpful and friendly and the location is superb too. I like and appreciate that it is so near so much and yet I have found here to be peaceful and quiet. My apartment was really comfortable and homely and had everything I needed and the views from my balcony were superb!. There is a nice gym which is well maintained with good quality equipment and the pool is also lovely as well as the BBQ area. I had a great stay and felt really refreshed after staying here, I am looking forward to returning following the New Zealand stretch of my holidays :) Thank you Felix Street !!!.
8 nachten verbleven in januari 2024

10/10 – Uitstekend

Dany, Levis

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
L’emplacement de hôtel avons adoré proche de tout restaurant et boutique
28 nachten verbleven in december 2023

10/10 – Uitstekend

Lily

Positief: Netheid, staat van de accommodatie en faciliteiten
The most liked thing about Oaks on Felix was the location. The view of the Story Bridge was the main reason i booked this hotel BUT we quickly learnt that it was within walking distance to everything we wanted to see and do. Hotel room was clean, a bit small for a family of 5, but it had 2 bathrooms which was great. Check-in was easy, check-out was just as easy. I would definitely stay here again.
2 nachten verbleven in januari 2024

6/10 – Redelijk

Leeanne

1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Johan

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Absolute shocking!!! Mould in the bathroom, Unresponsive left us unable to leave the parking garage. Would never stay with this outdated, overcharged, useless place again.
1 nacht verbleven in december 2023

8/10 – Goed

Linda

Positief: Netheid
Brisbane NYE
Very plain Jane furnishings. Only one tv in lounge Lovely kitchen Nice balcony with cheap furniture. Bedrooms are nice with bonus ac
3 nachten verbleven in december 2023

6/10 – Redelijk

Ahmed

View is amazing, in the heart of the city but the building is quiet old, and units are same with old and dirty couches, beds are not bad and units smells are not good.
3 nachten verbleven in december 2023

6/10 – Redelijk

Chris

Reisde met familie en kleine kinderen
View excellent.
4 nachten verbleven in december 2023

4/10 – Matig

Andrew

Reisde met familie
Negatief: Netheid, comfort kamer
Disappointing Christmas stay
Not a nice property for a family holiday. Location was ok, but other than that, property felt like a budget hotel. apartment was dated, corridor on our floor was smelly and our apartment itself was very clean and was dusty. The kitchen was not well equipped, there was a smart tv but not connected to TV.. wouldn’t be staying here again for sure.
4 nachten verbleven in december 2023

10/10 – Uitstekend

Jasmine

Reisde met familie
Positief: Netheid, comfort kamer
Loved the 1 bed apartment
Great location, we had a beautiful 1 bed apartment with comfy bed and river views. Parking onsite, great sushi downstairs and a market + BWS. Pool and spa were lovely and well equiped gym. Will be back!
2 nachten verbleven in december 2023

10/10 – Uitstekend

Donnapa

Positief: Netheid, voorzieningen
3 nachten verbleven in december 2023

10/10 – Uitstekend

Fiona

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay. The only issue is parking. Thought it was included but was actually $39/day and is super tight (so don’t bring your Land Cruiser).
2 nachten verbleven in december 2023

10/10 – Uitstekend

Kimberley

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved the location and the view of the river. It was more spacious than expected. Elevators were really quick. Staff were friendly. Would definitely stay here again.
2 nachten verbleven in november 2023

10/10 – Uitstekend

P. Jean

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable unit. Kitchen was sufficiently equipped. Very pleasant Front Desk staff. Nice sauna, but hot tub temperature was only warm.
3 nachten verbleven in november 2023

6/10 – Redelijk

Wesley

4 nachten verbleven in november 2023

4/10 – Matig

Neil

Negatief: Netheid, comfort kamer
Not recommended
First impression was not great then it got worse. One of the receptionists was being told off was we waited. The room was poor the carpet needed replacing, sink tap was not attached to the work surface. Nice cooker but only 1 pan, rang reception but after 30 minutes nothing. So we checked out
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Pam

Positief: Netheid
Reliable choice maybe tiring
Whilst property is in a great location and quiet it’s getting tired and could definitely do with a refresh. Simple things like adding black out curtains to bedrooms and lightening up living areas. Furniture was very 1980’s. Staff were very attentive.
2 nachten verbleven in oktober 2023

8/10 – Goed

Phil

Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in september 2023

6/10 – Redelijk

sam

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
A good apartment and late check out, but the room had strange smells to it the main hot plate didn’t work and the spa was out of order, which was one of the reasons for booking that particular hotel
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
We stayed in a three bedroom apartment with our three children and it was honestly the largest apartment we have ever stayed in! Well equipped and a beautiful view with two balconies. Only downside was the parking, we don’t have an overly large car, but still managed to scrape the wheels in a very tight corner. Also difficult to get in and out of the parking garage (two different entrances - a bit confusing even as previous Brisbane locals who know the streets well!)
1 nacht verbleven in oktober 2023

4/10 – Matig

Jon

3 nachten verbleven in september 2023

6/10 – Redelijk

Tracy

1 nacht verbleven in september 2023

10/10 – Uitstekend

Riza

1 nacht verbleven in september 2023

8/10 – Goed

Claire, Woombye

Positief: Netheid, staat van de accommodatie en faciliteiten
Great location and lovely staff. The rooms were clean and had enough bedding. Fabulous view. The lift is ridiculously slow. Can take 15 to 20 minutes to get up or down to your floor. The upper floors particularly slow. Always one lift of 3 broken down.
1 nacht verbleven in september 2023
Reactie van Senior Guest Service Agent op 15 sep 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for your patience during our lift modernisation upgrades and thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 – Uitstekend

Elaine

1 nacht verbleven in september 2023
Reactie van Senior Guest Service Agent op 15 sep 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 – Uitstekend

Kevin

Positief: Netheid, comfort kamer
3 nachten verbleven in augustus 2023
Reactie van Senior Guest Service Agent op 15 sep 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 – Uitstekend

Catherine

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Awesome location!
5 nachten verbleven in augustus 2023
Reactie van Senior Guest Service Agent op 15 sep 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,Oaks Brisbane on Felix Suites

6/10 – Redelijk

Michael

Reisde met familie
Positief: Netheid, comfort kamer
Great location but room was lacking
Location was great and view of the river was fantastic. Hallways were extremely smelly. Room was tired. Was given wrong room on check-in. Was charged credit card surcharge even though didn't pay by credit account. Little things like one remote control each for two televisions and airconditioners make the difference between a nice stay and a forgettable one.
2 nachten verbleven in augustus 2023
Reactie van Senior Guest Service Agent op 15 sep 2023
Thank you for your feedback.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Oaks Brisbane on Felix Suites

10/10 – Uitstekend

Stephen, Brisbane City

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff are very friendly, and very accommodating of any special requests. Venue is half residents, half hotel, so it's quiet, secured and a safe place to stay
2 nachten verbleven in juli 2023
Reactie van Jessica op 27 jul 2023
We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.

6/10 – Redelijk

Tim, REDLAND BAY

Reisde met een groep, Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
We have stayed here several times before and it has always been good. Reception service was good. The view (we were up on the high floors) was brilliant. The only downside on this visit was the room heaters - when there was no sun to help warm the room the heaters were either malfunctioning or had max temp locks on them. Regardless of switching to heat mode and adjusting the temp, the room remained cold. Only downside to a great place.
3 nachten verbleven in juni 2023
Reactie van Jessica op 16 jul 2023
Please accept our sincere apologies that we did not meet our high standards during your recent stay. Rest assured that your comments have been shared with the Front Office team and action has been taken to ensure these issues are corrected moving forward.

8/10 – Goed

Linda

Positief: Netheid
2 nachten verbleven in juli 2023
Reactie van Jessica op 11 jul 2023
Thank you for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

8/10 – Goed

Rianha

Reisde met partner
Positief: Netheid, voorzieningen
Staff was friendly and helpful.
4 nachten verbleven in juni 2023

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Views views views , easy walk to anywhere
2 nachten verbleven in juli 2023
Reactie van Jessica op 4 jul 2023
Thank you for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

4/10 – Matig

Phillip

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
1 of the 3 lifts was out for upgrade. Long wait times. Surely they would limit guest numbers. Wifi was so slow. Prefer to pay for a faster service. Wotif description didn't match the apartment. Disappointing.
2 nachten verbleven in juni 2023
Reactie van Jessica op 1 jul 2023
The Oaks Brisbane on Felix Suites team are dedicated to providing the highest level of customer service and guest satisfaction. It is unfortunate to hear that you feel we failed to deliver an experience that reflects this, and we do apologise the same.

8/10 – Goed

Sam

3 nachten verbleven in juni 2023
Reactie van Jessica op 18 jun 2023
Thank you for your review, we appreciate your kind rating.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, comfort kamer
Fantastic apartment for group exploring Brisbane
Very spacious 2 bed apartment with amazing views of river. Great location to explore Brisbane from with easy access to trains, river ferries, restaurants & shopping. Beds were comfortable & bathrooms clean but a bit tired.
3 nachten verbleven in juni 2023
Reactie van Jessica op 8 jun 2023
Thank you for your valuable feedback. We really appreciate your positive comments and the team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

8/10 – Goed

Daorong

2 nachten verbleven in mei 2023
Reactie van Jessica op 4 jun 2023
We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. The team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

10/10 – Uitstekend

Peter

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Happy with our stay, can walk to pretty much everything if you're an active person.
1 nacht verbleven in mei 2023
Reactie van Jessica op 16 mei 2023
We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.

8/10 – Goed

Richard

Reisde met partner
Positief: Netheid
Close to city centre and eateries.
4 nachten verbleven in april 2023
Reactie van Jessica op 10 mei 2023
We were delighted that you enjoyed your stay with us and that you were particularly pleased by the location of our building. Thank you once again for your valuable feedback.

4/10 – Matig

Leonie

3 nachten verbleven in april 2023
Reactie van Jessica op 11 mei 2023
The Oaks Brisbane on Felix Suites team are dedicated to providing the highest level of customer service and guest satisfaction. It is unfortunate to hear that you feel we failed to deliver an experience that reflects this, and we do apologise the same.

8/10 – Goed

Stephen

Positief: Netheid, comfort kamer
7 nachten verbleven in april 2023
Reactie van Hotel Manager op 17 apr 2023
Thank you for your feedback.

8/10 – Goed

Zane

2 nachten verbleven in april 2023
Reactie van Hotel Manager op 17 apr 2023
Thank you for your feedback.