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Beoordelingen van Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel
7815 Kent Blvd, Brockville, ON

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 500 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 346 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 85 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 1000 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Daniël

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Mooi hotel met ruime schone kamer
Prima verblijf in een mooie ruime en schone kamer. Het enige nadeel dat ik ondervond is dat de kamer erg gehorig is en dit nadig is tijdens het slapen
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Ashley, Bowmanville

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, quiet, great amenities with a pool onsite, close walk or short drive to restaurants and the 401.
2 nachten verbleven in mei 2024
Reactie van Faith Neal op 8 mei 2024
Dear Ashley,Thank you for taking the time to provide us with feedback from your most recent stay with us.We hope to see you again soon!

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There were no usb plugs in the room, they really need to update this now. No one was around for checkout. Doors locked in evening. Not a convenient stay if you want to go out. Otherwise comfortable bed and pillows.
1 nacht verbleven in april 2024
Reactie van Faith op 22 apr 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BROCKVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Uitstekend

Natalia

Reisde met familie
Big rooms!
1 nacht verbleven in april 2024
Reactie van Faith op 22 apr 2024
Dear Natalia,Thank you for providing us with feedback from your most recent stay with us.We hope to see you again soon!

10/10 – Uitstekend

Inan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good service
1 nacht verbleven in april 2024
Reactie van Faith op 22 apr 2024
Dear Inan,We are glad to hear you enjoyed our service during your stay!We hope to see you again soon.

10/10 – Uitstekend

Shichao

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good and economical.
1 nacht verbleven in april 2024
Reactie van Faith op 22 apr 2024
Dear Shichoa,Thank you for providing us with feedback from your most recent stay at our hotel.We look forward to your next stay with us.

6/10 – Redelijk

Sonia

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Nous avions une fenêtre près de l'autoroute. Nous avons entendu les camions toute la nuit. Accueil du soir était particulier, l'homme ne savait pas comment programmer la carte pour la chambre . Il nous a accompagner à la chambre en écoutant les vidéos sur son téléphone. Le reste du personnel était courtois. Le déjeuner était bon. Nous avons eu un bon prix, malgré tout. La piscine était propre.
1 nacht verbleven in april 2024
Reactie van Faith op 25 apr 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BROCKVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Uitstekend

Natalie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was a breeze, enjoyed the pool with the family before going off property for dinner near by. Room was spacious, bright and clean. Comfortable beds and convenient amenities such as a microwave and mini fridge. The hotel advised they were undergoing some renos (did not disturb our stay) and provided us with complimentary bottle waters in the room with a bag of chips. Fresh, hot breakfast the next morning and lovely staff.
1 nacht verbleven in maart 2024
Reactie van Faith op 22 apr 2024
Thank you for providing us with feedback from your most recent stay with us.We hope to see you again soon!

8/10 – Goed

chantal

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Faith op 22 apr 2024
Dear Chantal,Thank you for providing us, with feedback from your most recent stay with us.We hope to see you again soon.

10/10 – Uitstekend

Grace

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Faith op 22 apr 2024
Dear Grace,Thank you for providing me with feedback, regarding your most recent stay.Have a wonderful day!

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a comfortable stay. The breakfast staff were excellent! Very welcoming, friendly and helpful.
1 nacht verbleven in april 2024
Reactie van Faith op 22 apr 2024
Dear Michelle,I am thrilled to hear that you found your stay comfortable and enjoyed our breakfast.We hope to see you again soon!

10/10 – Uitstekend

Halie

1 nacht verbleven in april 2024

8/10 – Goed

Olawale

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Not bad
2 nachten verbleven in maart 2024
Reactie van Faith op 2 apr 2024
Thank you for your feedback.We hope to see you again soon!

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff at check in was great. also access to 401 was beneficial
2 nachten verbleven in maart 2024
Reactie van Faith op 2 apr 2024
Good morning Paul,Thank you for taking the time for reviewing the Holiday Inn Express & Suites Brockville.

10/10 – Uitstekend

Vic

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great customer service.
1 nacht verbleven in maart 2024
Reactie van Faith op 26 mrt 2024
Dear Vic,Thank you for providing us with feedback from your most recent stay.We hope to see you again soon.

10/10 – Uitstekend

Kimberley

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Staff were very pleasant and accommodating. The pancake machine was not working and after it was refilled it was still malfunctioning.
1 nacht verbleven in maart 2024
Reactie van Faith op 22 mrt 2024
Thank you for taking the time to provide us with your feedback from your most recent stay with us.I would like to start by apologizing for your experience with our pancake machine.We hope the next time we see you, you will be able to enjoy your pancakes!

8/10 – Goed

Thi

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in maart 2024
Reactie van Faith op 22 mrt 2024
Dear Thi,Thank you for taking the time to provide us with feedback from your most recent stay with us.Please know that we use feedback such as yours to continually make changes to our hotel and the brand.

8/10 – Goed

robert

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Time for an update. Put some weights in the exercise room.
2 nachten verbleven in maart 2024
Reactie van Faith op 22 mrt 2024
Dear Robert,Thank you for taking the time to provide us with feedback from your most recent stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Goed

Sebastian

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The Beds Were Super Soft And Comfy
2 nachten verbleven in maart 2024
Reactie van Faith op 22 mrt 2024
Thank you for taking the time to provide us with feedback from your most recent stay with us. We are thrilled to hear that you found our mattresses soft and comfortable!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Mike

1 nacht verbleven in maart 2024
Reactie van Faith op 22 apr 2024
Dear Mike,Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was very pleasant no issues
1 nacht verbleven in maart 2024
Reactie van Amber op 4 mrt 2024
Dear Lisa, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 – Goed

Sarah

1 nacht verbleven in februari 2024
Reactie van Faith op 22 mrt 2024
Dear Sarah,Thank you your feedback.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 – Redelijk

J

1 nacht verbleven in februari 2024
Reactie van Faith op 22 mrt 2024
Thank you for providing us with feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 – Goed

Janice

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Comfortable, clean, convenient place to stay
1 nacht verbleven in februari 2024
Reactie van Amber op 12 feb 2024
Dear Janice, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 – Uitstekend

maryiris

1 nacht verbleven in januari 2024
Reactie van Faith op 22 mrt 2024
Dear Maryisis,Thank you for taking the time to provide us with feedback from your most recent stay with us.Please know that we use feedback such as yours to continually make changes to our hotel and the brand.

10/10 – Uitstekend

Lyndsey

1 nacht verbleven in februari 2024
Reactie van Faith op 22 mrt 2024
Thank you for your feedback.We hope to see you again soon!

8/10 – Goed

Eleanor

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are a little outdated.
1 nacht verbleven in januari 2024
Reactie van Amber op 26 jan 2024
Dear Eleanor, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We would like you to know we will be going through a full interior renovation this winter. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Amber op 24 jan 2024
Dear Christine, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 – Uitstekend

Gordon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My check in was smooth and friendly. Tracy is a STAR!
1 nacht verbleven in januari 2024
Reactie van Amber op 22 jan 2024
Dear Gordon, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so pleased to hear you had a wonderful check-in experience and have passed on your positive feedback to Tracy. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 – Uitstekend

Irene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, served breakfast, Had everything we needed.
1 nacht verbleven in januari 2024
Reactie van Amber op 22 jan 2024
Dear Irene, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 – Uitstekend

Trystan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best Holiday Inn stay ever. Great, friendly, helpful, smiling staff. I loved that. The beds were very very comfortable and the view was nice too. If in Brockbville this is the only place to stay.
2 nachten verbleven in januari 2024
Reactie van Amber op 15 jan 2024
Dear Trystan,Thank you for taking the time to tell us about your experience at Holiday Inn Express Brockville. We are so pleased to hear you had a great time and had such positive feedback about our staff. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 – Uitstekend

Mandy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were super friendly and welcoming
2 nachten verbleven in januari 2024
Reactie van Faith op 12 jan 2024
Dear Mandy Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 – Uitstekend

ANGELO AUGUSTO

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Faith op 12 jan 2024
Dear AngeloThank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 – Goed

Sonia

1 nacht verbleven in januari 2024
Reactie van Faith op 12 jan 2024
Dear SoniaThank you for providing us with feedback from your most recent stay!We look forward to hosting you again.

10/10 – Uitstekend

Claudia

1 nacht verbleven in januari 2024
Reactie van Amber op 26 jan 2024
Dear Claudia, Thank you for providing us with feedback from your most recent stay! We look forward to hosting you again.

10/10 – Uitstekend

Sylvie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you so much Trish for the nice moment at the breakfast time
1 nacht verbleven in januari 2024
Reactie van Faith op 12 jan 2024
Dear Sylvie,Thank you for taking the time to provide us with feedback from your most recent stay with us.We look forward to your next stay.

8/10 – Goed

Amy

Positief: Netheid, personeel en service en voorzieningen
Room was in need of a refresh- chair and ottoman worn out, carpet had some stains. I did see a notice they are working on an update though. Air con/heater was very noisy every time it kicked in and if they book you in a room at the end of the hotel near the 401 I'd ask to be moved- the traffic can be heard all night (unless the air con drowns it out which isn't an improvement)
Reactie van Amber op 12 feb 2024
Dear Amy, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We would like you to know we will be going through a full interior renovation this winter. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 – Uitstekend

James

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was very clean, staff was friendly
1 nacht verbleven in december 2023
Reactie van Amber op 4 jan 2024
Dear James, Thank you for taking the time to provide us with feedback from your most recent stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Partha, Nepean

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay. All the shopping places are close to hotel. Great selection of complimentary breakfast.
3 nachten verbleven in december 2023
Reactie van Faith op 3 jan 2024
Dear Partha,Thank you for taking the time to provide us with feedback from your most recent stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Owen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Faith op 29 dec 2023
Dear Owen,Thank you for taking the time to provide us with feedback from your most recent stay with us.We hope to see you again soon!:)

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Needs renovation desperately
Dumpy hotel. Rust stains in bathtub, torn blackout blinds, no hair dryer or bar soap
1 nacht verbleven in december 2023

8/10 – Goed

Stephanie, Kingston

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Amber op 27 dec 2023
Hi Stephanie, Thank you for your valued feedback! We hope to see you again soon! Have a great day.

10/10 – Uitstekend

Cliff

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Trish was very helpful.
1 nacht verbleven in december 2023
Reactie van Amber op 18 dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. We are so pleased to hear you had a great stay. We will pass your good words on to Trish. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Laurie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Amber op 16 dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. We are so pleased to hear you had a nice stay! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Goed

Scott

2 nachten verbleven in december 2023
Reactie van Faith op 3 jan 2024
Dear Scott,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Carole L

1 nacht verbleven in december 2023
Reactie van Faith op 11 dec 2023
Hello,Thank you for taking the time to provide us with feedback.

2/10 – Ontzettend slecht

Bailey

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unclean noisy no toilet paper restock
5 nachten verbleven in november 2023
Reactie van Faith op 15 nov 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BROCKVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 6133421883 or fom@hiebrockville.com.

8/10 – Goed

Margaret

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel but it took about 45 mins to check in. Went to uss the gym and some machines were broken and no weights. Room was perfecr though.
1 nacht verbleven in november 2023
Reactie van Faith op 9 nov 2023
Hello Margaret,Thank you for taking the time to provide us with feedback from your previous stay. I would like to apologize to you for not meeting your expectations.We use feedback such as yours to make changes to the hotel, to better serve you.

10/10 – Uitstekend

Janette

1 nacht verbleven in oktober 2023
Reactie van Faith op 11 dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Theresa

3 nachten verbleven in oktober 2023
Reactie van Faith op 15 nov 2023
Thank you for your valued feedback!We hope to see you again soon!Have a great day.