Een televisie en een open haard

Beoordelingen van The Hamilton - Kangaroo Valley


Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 0 van 1 beoordelingen" "
Gastenscore: 8 - Goed. 0 van 1 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 1 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 1 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 1 beoordelingen" "

8,0/10

Netheid

Beoordelingen

6/10 – Redelijk

David N.

Positief: Netheid
Could have been disastrous
Overall, the property itself was quite nice and cosy. The cleanliness of the interior was passable and the patio was beautiful. Kitchen was old but well-stocked with most utensils, pots and pans. The grass outside was incredibly muddybut obviously noone can control the weather so we weren't too fussed. At night when it wasn't raining the stars were beautiful to gaze at which was our primary reason for picking this property. However there are some crucial aspects about this property that the managers should have warned us about in advance. You need to drive a 20-30 minute stretch of road to get there which is filled with potholes and you'll need to cross a floodway. Luckily the water level was low enough for sedans to pass through the floodway despite the rain, but we would have driven a larger car if we'd known in advance. Most importantly, there was no mobile phone reception anywhere from 30 mins range of this property. If you got stranded or your car broke down after hitting a bad pothole you're out of luck. This was also an issue on our first night when we arrived and realised we hadn't received check-in instructions. Admittedly, we should have called ahead before-hand to confirm but we were not in coverage by the time we realised. Luckily the property's back door was unlocked so we gained entry and could access the wifi. Although the wifi speed was not ideal, this was all we could use to contact other people by phone. As we did not have keys to lock up the property, nor reception to contact each other during our stay the whole weekend, it was difficult sending people out to get supplies (e.g. there were no bin-liners provided). Overall the property itself was fine but we needed much more communication/warning from the property managers so that we could prepare better, and avoid unnecessary anxiety for a weekend getaway.
3 nachten verbleven in mei 2022
Reactie van VrboOwner op 29 aug 2022
Hi David, We are glad that you enjoyed the property itself but you should have really followed the instructions we sent you in you pre-arrival email. I can see in our booking system that it was sent 5 days prior to your arrival but if you didn't receive it for some reason you really should have checked with our office about accessing the property as it sounds like you went via a back road which is not the way guests normally access the property. The pre-arrival email included instructions about collecting keys from our office in Kangaroo Valley. With the keys are step by step directions to access the property which is just a 10 minute drive from the main street of Kangaroo Valley and is accessible in any vehicle.