Een buitenzwembad

Beoordelingen van Citadines Prai Penang

4 out of 5
Citadines Prai Penang
G 01 MENARA SENTRAL, JALAN JURU SENTRAL, Bukit Mertajam

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 29 van 51 beoordelingen" "
Gastenscore: 8 - Goed. 17 van 51 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 51 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 51 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 51 beoordelingen" "

9,2/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

SEOYEON

Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van The Management op 8 apr 2024
Hi Seoyeon,Thank you for your feedback. We appreciate your input and would love to learn more about your experience to address any concerns you may have had. Please feel free to share additional details with us.Best regards,

8/10 – Goed

Andy

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
大部份楼层过道都有高低斜坡,不小心容易跌倒!
4 nachten verbleven in maart 2024
Reactie van The Management op 26 mrt 2024
Hi Andy,感谢您的反馈。我们非常重视您提到的问题,并将尽快采取措施解决。我们会尽最大努力确保酒店的安全性和舒适度,以确保每位客人的入住体验都是愉快而安全的。再次感谢您的反馈,我们期待着您的再次光临,让您感受到改进后的服务和环境。

8/10 – Goed

KOK SHEN

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location are convenient.
2 nachten verbleven in februari 2024
Reactie van The Management op 21 feb 2024
Hi Kok Shen,Thank you for your feedback! We're glad to hear that you found our location convenient. We strive to provide a convenient and accessible experience for all our guests. If there's anything else we can do to improve your stay, please don't hesitate to let us know. We appreciate your support!Best regards,

10/10 – Uitstekend

Kazuyuki

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
clean and nice
3 nachten verbleven in februari 2024
Reactie van The Management op 12 feb 2024
Hi Kazuyuki,Thank you for your positive feedback! We are delighted to hear that you found our hotel clean and nice. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future!Best regards,

10/10 – Uitstekend

NURUL NADIA BINTI

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pros: Fairly clean. Daily room service. Excellent staff. Spacious parking space. Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.
3 nachten verbleven in februari 2024
Reactie van The Management op 7 feb 2024
Hi Nurul,Thank you for your feedback! We appreciate your compliments on our cleanliness, attentive staff, and ample parking. We apologize for any inconvenience caused by the breakfast quality and noise from the nightclub. We'll take your comments into consideration to improve our services.

10/10 – Uitstekend

DENNIS

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in december 2023
Reactie van The Management op 27 dec 2023
Hi Dennis,Thank you for your positive rating! We're thrilled to hear you enjoyed your stay.

10/10 – Uitstekend

gurmeet

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service and fantastic room.
2 nachten verbleven in november 2023
Reactie van The Management op 6 dec 2023
Hi Gurmeet,We're thrilled to hear that you had an excellent experience with our service and enjoyed our fantastic rooms! Thank you for taking the time to share your positive feedback. We strive to provide exceptional service and a comfortable environment for all our guests. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 – Goed

YONGMIN

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
만족해요
전반적으로 만족해요
11 nachten verbleven in oktober 2023
Reactie van Kae - Residence Manager op 29 okt 2023
Hi Yongmin,Thank you for your review! We're delighted to hear that you're satisfied with our product/service. Your satisfaction is our top priority, and we appreciate your feedback. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We're always looking for ways to enhance our offerings and provide an even better experience for our customers.Best regards

10/10 – Uitstekend

WUNKAP

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
21 nachten verbleven in september 2023
Reactie van Rita op 29 sep 2023
Hi WunkapThank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residence available. Look forward to your returning in future.RegardsRitaOperations Manager

4/10 – Matig

Jimmy

Zakenreiziger, Reisde met partner
Positief: Personeel en service
The mattress was too soft, the pillow as well. The room has a weird smell, not to my liking but overall condition is still ok. Price wise, considering the location and room condition, slightly over though.
2 nachten verbleven in september 2023
Reactie van Kae - Residence Manager op 19 sep 2023
Hi Jimmy,Thank you for your feedback. We appreciate your input and will take it into consideration for future improvements.Best regards,The Management

10/10 – Uitstekend

Dominic

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not bad
Overall fine. However, workers at restaurant do not wear aprons nor hat.
1 nacht verbleven in augustus 2023
Reactie van Mong - Operation Manager op 27 aug 2023
Hi Dominic, Thank you for the review. We are glad to hear that you are happy with the hotel services. Regarding your comment, we would like to apologize and please be assured that we have highlighted the issue with the relevant department, We hope to see you again soon.

10/10 – Uitstekend

Joycelyn Agnes

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a great stay
2 nachten verbleven in juli 2023
Reactie van Mong - Operations Manager op 30 jul 2023
Hi, Joycelyn Agnes, It is a pleasure to hear that you had a great stay with us! We appreciate your feedback and look forward to welcoming you back in the future.

10/10 – Uitstekend

YONGTZE

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and spacious room, friendly staffs.
9 nachten verbleven in juli 2023
Reactie van Kae - Residence Manager op 20 jul 2023
Hi Ying Tze,Thank you for your kind review! We're delighted to hear that you enjoyed our clean and spacious rooms, as well as the friendly service from our staff. We look forward to welcoming you back soon!Best regards,

8/10 – Goed

Boon Lean

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in juni 2023
Reactie van Kae - Residence Manager op 28 jun 2023
Thank you for your kind review and high rating! We're thrilled to hear that you had a wonderful experience with us. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 – Redelijk

Fong

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Nice rooms. Zero service
I found he room new, large and clean with its own kitchen and living area. Hot water and air conditioning worked well although it was a bit of a pain walking out regularly to get water from the dispenser. What I cannot understand was the piss poor attitude of the staff. ZERO greetings from reception to security to service staff throughout my stay. Unbelievable! I know it is a Citadines and I am not overly fussed by these things, but this really stood out. I might stay again given the quality of rooms but would prefer another hotel if available.
1 nacht verbleven in maart 2023
Reactie van Mong - Operations Manager op 12 jun 2023
Dear Fong, Thank you for the review. We are glad to hear that you are happy with the clean and large rooms. Regarding your comment, we would like to apologise and please be assured that we have highlighted the issue with the relevant department, mainly on the area of improvement. We hope to see you again soon.

10/10 – Uitstekend

Shariza

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good during my stay. Very convenient, strategic location.
3 nachten verbleven in mei 2023
Reactie van Kae - Residence Manager op 3 jun 2023
Hi Shariza, Thank you for sharing your thoughts on your recent stay. We are glad you enjoyed your stay. If you do have a chance in returning, we'll be more than happy to be your accommodation host again! Regards

10/10 – Uitstekend

Sargunan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2023
Reactie van Kae - Residence Manager op 22 mei 2023
Hi Sarguna,Thank you for sharing your thoughts on your recent stay. We are glad you enjoyed your stay. If you do have a chance in returning, we'll be more than happy to be your accommodation host again!

10/10 – Uitstekend

Muhammad Zulhilmi

1 nacht verbleven in april 2023
Reactie van Kae - Residence Manager op 8 apr 2023
Hi Guest, Thank you for staying with us for your recent visit. It is a great honor for us to be chosen among the many hotels and residence available. Regards

10/10 – Uitstekend

Qin

3 nachten verbleven in maart 2023
Reactie van Kae - Residence Manager op 24 apr 2023
Hi Guest, Thank you for staying with us for your recent visit. It is a great honor for us to be chosen among the many hotels and residence available

10/10 – Uitstekend

Elainn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were spacious for a couple or solo traveller. Could fit a third person on the sofa too. Walkable to a large food centre nearby and there was also a massage place that was very affordable. Free parking but the main road was super busy and hard to exit onto. Love that they gave glass pitchers for you to fill up with the water cooler on the corridor, but the water flow was so slow, it took about 5 mins to fill the 1L jug.
2 nachten verbleven in februari 2023
Reactie van Kae - Residence Manager op 28 feb 2023
Hi Elainn,Thank you for your feedback and your kind words on our team. Glad you have thoroughly enjoy your stay with us. Hope to see you back here again.Regardsanager

8/10 – Goed

Tarshan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2023
Reactie van Kae - Residence Manager op 22 mrt 2023
Dear Guest,Thank you for sharing your rating.Best regards,

8/10 – Goed

MARK

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Much to be liked and good value. Slightly noisy in room 3710 due to water piping above. Needs to be resolved.
Reactie van Kae - Residence Manager op 29 dec 2022
Hi Mark,Thank you for taking the time to share your experience on your recent stay. Glad you thoroughly enjoyed it apart from certain areas flagged that would require our attention.We hope to provide you with our hospitality once again on your next trip.Best regards,

10/10 – Uitstekend

Jason

Reactie van Kae - Residence Manager op 22 mrt 2023
Dear Guest,Thank you for sharing your rating.Best regards,

10/10 – Uitstekend

Lee Eng

Reactie van The Management op 11 nov 2023
Hi Lee Eng,Thank you so much for your positive review! We truly appreciate your kind words and are delighted to hear that you had a positive experience. If there's anything specific you loved about our product/service, we'd love to hear more. Your feedback is invaluable to us as we strive to continuously improve and provide the best possible experience for our customers. If you ever have any questions or suggestions, feel free to reach out. We look forward to serving you again in the future!

8/10 – Goed

Danny

1 nacht verbleven in november 2022
Reactie van Kae- Residence Manager op 23 nov 2022
Hi Danny,Thank you for taking the time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit. Best regards,

10/10 – Uitstekend

Muhammad Zulhilmi

1 nacht verbleven in oktober 2022
Reactie van Kae- Residence Manager op 30 okt 2022
Hi Muhammad,Thank you for taking the time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit. Best regards,

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2022
Reactie van Kae- Residence Manager op 24 okt 2022
Hi Guest, Thank you for taking the time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit. Best regards,

8/10 – Goed

Wit

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Large room
Large room and comfy bed.
2 nachten verbleven in september 2022
Reactie van Kae- Residence Manager op 21 okt 2022
Hi Guest,Thank you for taking the time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit.Best regards.

10/10 – Uitstekend

Muhammad Zulhilmi

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022
Reactie van Kae- Residence Manager op 12 okt 2022
Hi Guest,Thank you for taking the time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit.Best regards.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2022
Reactie van Kae- Residence Manager op 26 sep 2022
Dear Guest,Once again, thank you for staying with us. We look forward to your welcoming you again and giving us another opportunity to serve you better. Best regards,

10/10 – Uitstekend

Thuan hooi

1 nacht verbleven in augustus 2022
Reactie van Kae- Residence Manager op 13 aug 2022
Dear Guset, Thank you for sharing your thoughts on your recent stay. We are glad you enjoyed your stay. If you do have a chance in returning, we'll be more than happy to be your accommodation host again!

10/10 – Uitstekend

Masaki

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
屋上プール
日が暮れてからの屋上プールは必見ですよ! 水も透明度が高く、夜景を見ながら泳ぐのは最高です!
4 nachten verbleven in juli 2022
Reactie van Kae- Residence Manager op 5 aug 2022
Hi Masaki, あなたの経験を共有するために時間を割いていただきありがとうございます。 ご滞在をお楽しみいただけましたら幸いです。 またのお越しをお待ちしております。

10/10 – Uitstekend

Hao

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2022
Reactie van Kae- Residence Manager op 28 jul 2022
Hi Hao, Thank you for taking the time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit. Best regards,

6/10 – Redelijk

Ho

Zakenreiziger
1 nacht verbleven in juli 2022
Reactie van Kae- Residence Manager op 24 jul 2022
Hi Ho, Thank you for taking the time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit. Best regards,

8/10 – Goed

Choon Yen

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
As expected.
1 nacht verbleven in juni 2022
Reactie van Kae, Residence Manager op 9 jun 2022
Hi Choon Yen, Thank you for taking the time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit. Best regards,

10/10 – Uitstekend

Zaiham Rizal

1 nacht verbleven in juni 2022
Reactie van Kae, Residence Manager op 8 jun 2022
Hi Zaiham Rizal, Thank you for taking the time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit. Best regards,

10/10 – Uitstekend

tow shang

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fairly new and my family enjoyed the stay. The rooms are clean and kitchen are fully equipt with utensils. There was also a laundry machine. Comfortable bed as well. recommen to stay here.
1 nacht verbleven in mei 2022
Reactie van Kae, Residence Manager op 13 mei 2022
Dear Guest, Thank you for taking the time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit. Best regards,

10/10 – Uitstekend

Abdul Majid

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2022
Reactie van Kae, Residence Manager op 13 mrt 2022
Dear Abdul Majid, Thank you for sharing your thoughts on your recent stay. We are glad you enjoyed your stay. If you do have a chance in returning, we'll be more than happy to be your accommodation host again!

8/10 – Goed

Daniel

2 nachten verbleven in februari 2022
Reactie van Kae, Residence Manager op 28 feb 2022
Dear Daniel, Thank you for the review rating. We hope to welcome you back on your next visit. Best regards,

4/10 – Matig

Hor

1 nacht verbleven in februari 2022

10/10 – Uitstekend

yan ling

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good place to stay, opposite have a lot of restaurants, behind also, Very happening areas at night!! Just a walking distance. The stays is so comfortable, clean n safe! Slightly disappointed is the breakfast, paying rm20 extra for just a few choices and not very attractive foods. Btw overall is good enough👍👍
3 nachten verbleven in februari 2022
Reactie van Kae- Residence Manager op 13 feb 2022
Dear Yan Ling, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. Please allow us to clarify that the breakfast we offer is a Continental Breakfast with the addition of several hot, cooked food items. We regret that you did not enjoy the breakfast on offer. We have shared your feedback with our breakfast service provider and will continue to work on improvements with them. We look forward to welcoming you back to stay soon. Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in januari 2022
Reactie van Kae Residence Manager op 6 feb 2022
Thank you for the review rating. We hope to welcome you back on your next visit. Best regards,

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2022
Reactie van Kae- Residence Manager op 30 jan 2022
Dear guest, Thank you for a good rating. We hope to welcome you back on your next visit. Best regards

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good start but lots of room for improvement
Room & property are very nice. But I suspect management is suffering from a shortage of housekeeping staff. A number of items were not refilled when we checked in. Also no one came to offer to make up our room or change the linen on our 2nd day. However I think the property will do well since the other properties in the area are starting to feel old.
2 nachten verbleven in januari 2022
Reactie van Kae- Residence Manager op 12 jan 2022
HI, Thank you for your review. We are delighted you have had another enjoyable stay with us and sincerely thank you for your continuous support. We have shared your feedback with our Housekeeping Manager and will continue to work on further improvements. We look forward to welcoming you back for another great stay soon. Best regards,

8/10 – Goed

FATHIN NADHIRAH

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The executive two bedroom is clean and comfortable. Also it’s a new property, so it’s convenient and every basic necessities is there even microwave, fridge, cooking place. Very recommended and staff is very helpful. We asked for extra nescafe and shampoo at 11 pm they assisted us anyway.
1 nacht verbleven in december 2021
Reactie van Kae- Residence Manager op 4 jan 2022
Dear Fathin, Thank you for taking your time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit.

10/10 – Uitstekend

NORSUHAIDA

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Like home
1 nacht verbleven in december 2021
Reactie van Kae- Residence Manager op 29 dec 2021
Dear Norsuhaida, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards,

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2021
Reactie van Residence Manager - Kae op 25 dec 2021
Dear Guest, Thank you for taking the time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit. Sincerely.

8/10 – Goed

Anne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Location
1 nacht verbleven in december 2021
Reactie van Residence Manager - Kae op 18 dec 2021
Dear Anne, Thank you for taking your time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit. Sincerely.

8/10 – Goed

Abdul Majid

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hmmmmm
Arrived around 2.45pm and qued around 15minutes. Slow checked in processed. When reached my turn, i gave the reception my ic. So he arranged and gave me the room keys. When i entered the room it was wrong room. I booked for exec suite 2 bedroom. Had to go down and qued again. When double checked got 2 same front name but last name was not same. So what the purpose i gave my ic earlier? They told me to wait 10min but end up with 30minutes waiting. After made some complain than the room was ready. The manager came and apologies and gave us late checkout tomorrow until 6pm. What a horrible experience for a new hotel.
Living area
Master bedroom en suite bathroom
View from 2nd bedroom
Master bedroom bathroom
1 nacht verbleven in november 2021
Reactie van Residence Manager - Kae op 1 dec 2021
Dear Abdul Majid, Thank you for taking the time to share your stay experience. As a newly opened residence, we truly appreciate all the feedback you have provided us as it allows us to identify areas requiring further attention and improvements. We have noted the areas of concern and rest assured we have taken necessary steps to prevent such recurrence in future. We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back soon for a further improved stay experience. Best regards,

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New Suite , Clean and Spacious.
Clean, new, spacious , excellent bed with living room and 2 TVs . Highly recommended.
2 nachten verbleven in november 2021
Reactie van Kae op 28 nov 2021
Dear Guest, Thank you for taking your time to share your experience. We are glad you have enjoyed your stay with us. We hope to welcome you back on your next visit. Sincerely.