Exterieur

Beoordelingen van Hilton Garden Inn Burlington Downtown

3 out of 5
Hilton Garden Inn Burlington Downtown
101 Main Street, Burlington, VT

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 563 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 280 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 89 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 1001 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Amy

Definitely in need of some upgrades. There is no ability to control room temperature, which was unpleasant.
2 nachten verbleven in april 2024
Reactie van Evey, Front Desk Agent op 1 mei 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden Inn Downtown Burlington. We appreciate that you chose our hotel, your loyalty, and all of our guest feedback. It seems that based on the scores you provided your stay could have been a little better and brighter. We strive to provide excellent service to all of our guests and if we failed to do that in any way, please do not hesitate to reach out to us so we can address your concerns and make it right. Have a great day!

6/10 – Redelijk

Corey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spot but no free parking - $22 for valet per day. Our room also had a relatively constant rumbling noise coming from below, a broken toilet and construction tape on the showers ceramic seemingly holding it up - probably left over from when it was recently built. Overall did certainly recommend this hotel but don’t be shy to call the front desk if anything’s amiss, they’re great
1 nacht verbleven in april 2024
Reactie van Evey, Front Desk Agent op 30 apr 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a wonderful day!

10/10 – Uitstekend

Elizabeth M

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were extremely friendly and everything is walkable
1 nacht verbleven in april 2024
Reactie van Evey, Front Desk Agent op 30 apr 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

Donna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenience to Church Street Marketplace and Waterfront can't be beat!
1 nacht verbleven in april 2024
Reactie van Evey, Front Desk Agent op 21 apr 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

Atoussa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No free WiFi unless you’re Hilton honors member
1 nacht verbleven in april 2024
Reactie van Evey, Front Desk Agent op 16 apr 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

Heidi

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful recently remodeled sparkling clean! The Managment was so helpful I really appreciate how positive and helpful everyone was. Thank You!!
1 nacht verbleven in april 2024
Reactie van Evey, Front Desk Agent op 7 apr 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a wonderful day, and we hope to see you soon!

8/10 – Goed

Renee

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very nice and clean, but we did not realize how unsafe the neighborhood was until after we booked and could not change the reservation. The hotel had valet service, so we did not have to park and walk.
1 nacht verbleven in april 2024
Reactie van Evey, Front Desk Agent op 7 apr 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

FRANK

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
They are currently updating the hotel. Was never bothered by noise. Excellent location near waterfront and church street mall. Excellent restaurants within 2-3 block radius. Staff super accommodating. Will stay there again!!
2 nachten verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 7 apr 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a wonderful day, and we hope to see you again soon!

8/10 – Goed

lee

Except shower, it was good
1 nacht verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 7 apr 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel, we take all feedback into consideration moving forward. I hope that you have a great day.!

10/10 – Uitstekend

Carrie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dog friendly!
2 nachten verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 7 apr 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

Addison, Baltimore

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 7 apr 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a great day!

4/10 – Matig

Marc

1 nacht verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 18 apr 2024
Thank you for reaching out to us about your recent stay at the Hilton Garden Inn Downtown Burlington. I am sorry to see that based on your scores your stay fell short of your expectations.We take our guest’s concerns very seriously and we can guarantee that we can turn an issue around when we get the chance to. Are you able to reach out to us and let us know what we can do better in the future to make sure your next stay with us is a better and brighter one? Please do not hesitate to contact the Front Desk so that we can discuss your experience and ensure we are able to better impress you the next time you are on property.Thank you again and have a wonderful day

8/10 – Goed

Mike

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff! very clean. Lots of eating options around within walking distance.
2 nachten verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 29 mrt 2024
-Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a great day!

4/10 – Matig

Deb

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The HVAC in our room sounded like a freight train, so we couldn’t sleep. Pretty crazy, especially considering the room cost $392 for the night. To make up for this, they comped our $22 parking and gave us free breakfast…. Which we threw out, it was so disgusting. I can’t believe they have the balls to charge money for that. It’s the kid of breakfast that comes free with any room at Holiday Inn.
1 nacht verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 28 mrt 2024
Thank you for reaching out to us about your recent stay at the Hilton Garden Inn Downtown Burlington. I am so sorry to see that based on your scores your stay fell short of your expectations.We take our guest’s concerns very seriously. Are you able to reach out to us and let us know what we can do better in the future to make sure your next stay with us is a better and brighter one? Please do not hesitate to contact the Front Desk or myself so that we can discuss your experience and ensure we are able to better impress you the next time you are on property.Thank you again and have a wonderful day.

10/10 – Uitstekend

Harold

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and in a perfect area!
1 nacht verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 28 mrt 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

Emma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay!
1 nacht verbleven in maart 2024
Reactie van Teddy Ravenway op 26 mrt 2024
We are so glad to hear that you had a pleasant stay at our hotel! Thank you for your kind score! We look forward to serving you again in the future!

10/10 – Uitstekend

James

2 nachten verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 11 apr 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 21 mrt 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

8/10 – Goed

Dianne

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Other than the recent construction the convenience of location near the Flynn Theater was excellent.
1 nacht verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 20 mrt 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a wonderful day, and we hope to see you again soon!

6/10 – Redelijk

John

Reisde met familie
We have really enjoyed staying here in the past. Our experience this time was not quite as nice. The street is under construction (not Hilton’s fault) and is closed just at the entrance. The HVAC did not work in our room. It was very hot and stuffy. There were long black hairs in the showers. The shower handle was almost falling off. Not great.
1 nacht verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 18 mrt 2024
Thank you for reaching out to us about your recent stay at the Hilton Garden Inn Downtown Burlington. I am so sorry to see that based on your scores your stay fell short of your expectations.We take our guest’s concerns very seriously and we can guarantee that we can turn an issue around when we get the chance to. We take all feedback into consideration when moving forward. Please feel free to reach out to us and let us know what we can do better in the future to make sure your next stay with us is a better and brighter one! Thank you again and have a wonderful day.

10/10 – Uitstekend

Anne-Sophie

1 nacht verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 7 apr 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a great day!

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Have stayed at this nice hotel a few times - it's my favorite when visiting the Burlington area. It's especially convenient to the Flynn Theater and several good restaurants.
1 nacht verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 18 mrt 2024
David,Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington! We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a wonderful day!

10/10 – Uitstekend

John

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 20 mrt 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

Sophie

Reisde met familie
Positief: Voorzieningen
Parfait hôtel, près de tout!
1 nacht verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 20 mrt 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

Laine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 20 mrt 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

Riccardo

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 20 mrt 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a wonderful day!

10/10 – Uitstekend

Julie

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to everything, very walkable and a lot a things to see. Very well located. New and clean. Would come back and recommend.
3 nachten verbleven in maart 2024
Reactie van Evey, Front Desk Agent op 18 mrt 2024
Julie,Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a wonderful day and that we see you again soon!

8/10 – Goed

Katie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Localisation was great!
2 nachten verbleven in maart 2024
Reactie van Teddy Ravenway op 8 mrt 2024
We are so happy to hear that you enjoyed your stay at our hotel and that our location was nice and convenient for you! We look forward to serving you again on your next trip to Burlington!

10/10 – Uitstekend

Philippe

Reisde met familie
Positief: Netheid, voorzieningen
Tout est bien.
1 nacht verbleven in maart 2024
Reactie van Teddy Ravenway op 8 mrt 2024
Thank you so much for reaching out, and we are so happy to hear that you had a pleasant stay! We look forward to serving you again on your next trip to Burlington!

10/10 – Uitstekend

Alyssa

2 nachten verbleven in februari 2024
Reactie van Evey, Front Desk Agent op 21 mrt 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a wonderful day!

10/10 – Uitstekend

Brandon

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is phenomenal!
2 nachten verbleven in februari 2024
Reactie van Teddy Ravenway op 29 feb 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We are so happy to hear that our staff were able to provide you with a pleasant stay! We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

Melissa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved how it so convenient to The Flynn Theatre.
1 nacht verbleven in februari 2024
Reactie van Teddy Ravenway op 16 feb 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

8/10 – Goed

MARY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good
1 nacht verbleven in februari 2024
Reactie van Teddy Ravenway op 10 feb 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

Bill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Can’t beat the location in downtown Burlington. Staff were helpful and pleasant.
2 nachten verbleven in februari 2024
Reactie van Teddy Ravenway op 9 feb 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

4/10 – Matig

adam

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Staff was rude
1 nacht verbleven in januari 2024
Reactie van Teddy Ravenway op 10 feb 2024
Hello Adam, I am so sorry to hear that you had a poor interaction with our staff. If you have the time would you consider calling the hotel so that we can further discuss things?Thank you and have a brighthearted day.

8/10 – Goed

Vincent

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent rapport qualité prix
1 nacht verbleven in januari 2024
Reactie van Teddy Ravenway op 1 feb 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

Lacey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great nights
I had a great time at the Hilton Garden. Perfect location, great gym, friendly staff, speedy valet and quiet at night. I usually have a hard time sleeping in hotels but not here. My new go to spot for Burlington
2 nachten verbleven in januari 2024
Reactie van Teddy Ravenway op 1 feb 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. I am so glad you were able to enjoy our hotel and that our staff were able to provide you with a pleasant stay! We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

6/10 – Redelijk

Peter

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Thin walls and noisy guests… just ok for room.
2 nachten verbleven in januari 2024
Reactie van Teddy Ravenway op 1 feb 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. I am sorry to hear that there was an issue during your stay. You may be happy to know that we are currently working on upgrading our soundproofing, and we hope to serve you better on your next stay! I hope that you have a brighthearted day!

6/10 – Redelijk

Mary

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Currently undergoing some renovation. We were on 4th floor, work was being done on the floor below and we could definitely hear construction noise. Didn't find out about the $22/day parking fee until we arrived at the property. $25 for two people for breakfast was not out of line, but the variety of breakfast foods was very limited, and what was served was not prepared well.
1 nacht verbleven in januari 2024
Reactie van Teddy Ravenway op 1 feb 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We are so sorry to hear that there were issues during your stay. We take guest feedback very seriously and will be addressing the noise issue you have mentioned. We apologize for the lack of information regarding our parking. For the future, all your stay information is available on the website, and we are more than happy to answer any questions if you give us a call! I hope that you have a brighthearted day!

8/10 – Goed

Caitlyn Fahey-Pearl

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Price swap
Price wasn’t the same as guaranteed price on website
1 nacht verbleven in januari 2024
Reactie van Teddy Ravenway op 23 jan 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. I am sorry to hear there was an issue with your billing after your stay. Please feel free to reach out to the hotel and someone will be more than happy to help fix this discrepancy for you! We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

8/10 – Goed

Norma

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Check in was easy and quick. Hotel was clean. Room was clean. Staff was friendly and helpful. Hotel location was close to everything. Food and shopping areas all within walking distance. Enjoyed Burlington, would book a room here again.
2 nachten verbleven in januari 2024
Reactie van Teddy Ravenway op 23 jan 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

john

1 nacht verbleven in januari 2024
Reactie van Teddy Ravenway op 23 jan 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

4/10 – Matig

Stan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bad soundproofing
1 nacht verbleven in januari 2024
Reactie van Teddy Ravenway op 1 feb 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We are sorry to hear that there were issues during your stay. You may be pleased to know that we are currently working on upgrading our soundproofing to make each stay more comfortable! We hope to serve you better on your next stay in Burlington! Have a great day!

4/10 – Matig

John

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
We checked in on a Friday afternoon. Sounded like construction on the floor above no mention at check in. Went to dinner with friends and returned around eight. We could hear the TV in the room next door. The TV played all night until four am. Pretty disappointed with the sound proofing. Long night!!!
1 nacht verbleven in januari 2024
Reactie van Evey, Front Desk Agent op 18 mrt 2024
Thank you for reaching out to us about your recent stay at the Hilton Garden Inn Downtown Burlington. I am so sorry to see that based on your scores your stay fell short of your expectations.We take our guest’s concerns very seriously and we can guarantee that we can turn an issue around when we get the chance to. Are you able to reach out to us and let us know what we can do better in the future to make sure your next stay with us is a better and brighter one? Please do not hesitate to contact the Front Desk or myself so that we can discuss your experience and ensure we are able to better impress you the next time you are on property.Thank you again and have a wonderful day.

4/10 – Matig

Vincent

1 nacht verbleven in januari 2024
Reactie van Teddy Ravenway op 23 jan 2024
Thank you for reaching out to us about your recent stay at the Hilton Garden Inn Downtown Burlington. I am so sorry to see that based on your scores your stay fell short of your expectations.We take our guest’s concerns very seriously and we can guarantee that we can turn an issue around when we get the chance to. Are you able to reach out to us and let us know what we can do better in the future to make sure your next stay with us is a better and brighter one? Please do not hesitate to contact the Front Desk or myself so that we can discuss your experience and ensure we are able to better impress you the next time you are on property.Thank you again and have a wonderful day.

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Teddy Ravenway op 12 jan 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very happy with our stay!
2 nachten verbleven in december 2023
Reactie van Teddy Ravenway op 12 jan 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We are so happy that you enjoyed your stay! We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

2/10 – Ontzettend slecht

Gregory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Caroline

Positief: Netheid
Reactie van Teddy Ravenway op 9 feb 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!

8/10 – Goed

Amit, Jersey City

1 nacht verbleven in december 2023
Reactie van Teddy Ravenway op 12 jan 2024
Thank you for taking the time to reach out to us about your recent stay at the Hilton Garden in Downtown Burlington. We sincerely appreciate your loyalty and the kind scores that you gave us. We look forward to serving you on your next trip to Burlington and please do not hesitate to reach out to us with any comments or concerns that you have about our hotel. I hope that you have a brighthearted day!