8/10 – Goed
Scott Allen
Reisde met familie
17 jun 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
My wife and I stayed at this property from 6/5/-6/10. First let me say we stayed at this resort 4 years ago when AM resorts ran it. We really loved it back then and were upgrade to the Xhale club during our stay. We usually stay at either a Breathless or some other AM resort like Secrets. Our experience this time was not as good. First let me say the resort is very nice and I would stay here again, but it's not the same since Hyatt took it over. The resort is beautiful, clean, well-kept and maintained. We also like the resort because of the fun party type atmosphere. But having said that we noticed a big difference in the food and drinks. The food was just ok at best. The liquor around the pool was lower to midgrade alcohol. When I asked several times if they had any Don Julio Tequila, I was always told that they just ran out and it would be here shortly. That happened three different times. Also, I had some of the worst margarita's I've ever had at any resort during dinner. Come on this is Mexico they should know how to make a margarita. I sent at least three back they were so bad and I'm not that picky. The front desk was also not very friendly or welcoming. We lost almost two days of our vacation because of American Airlines canceling a flight and bad weather in Houston (Not their fault). But having said that the staff at the front desk could have cared less that we lost almost two days at the resort and did nothing for us. The fitness center is also a joke
Scott Allen
5 nachten verbleven in juni 2024