Hola Karla,Muchas gracias por tu evaluación! Fue un placer recibirte y esperamos que nos visites de nuevo!Saludos,

Hello Oscar,We sincerely apologize for the inconvenience you experienced during your stay with us. We understand that noise disturbances can significantly impact the quality of your rest, and we regret that we were unable to provide you with the peaceful environment you expected.It's important to note that we do advise our guests about the potential for noise from the street before booking, and we strive to minimize disturbances within our control. We did our best to address the issues promptly once they were brought to our attention, including reporting the noise disturbances to the appropriate parties and taking necessary actions.While we acknowledge your frustration and regret that our efforts did not fully resolve the situation to your satisfaction, we genuinely appreciate your understanding and patience. We will continue to review our procedures and seek ways to improve our guest experience.Thank you for your visit once again!

Hello Melissa,Thank you for providing feedback on your recent stay. We're glad to hear that you enjoyed the fabulous views from the rooftop.We apologize for any inconvenience caused by the lack of certain amenities in your room, such as the cork screw and wine glasses. Your comments have been duly noted, and we will ensure that these items are readily available for our guests in the future.Regarding the changing entry code, we apologize for any confusion. While our intention is to enhance security by periodically changing access codes, we understand the importance of clear communication and will strive to provide better notifications to guests in the future.We regret any disturbances caused by noise during your stay. While we do advise guests about potential noise from the street before booking, we understand that it can still be disruptive. We will explore additional measures to further minimize noise disturbances in order to ensure a more peaceful environment for our guests.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Hello Raquel,Thank you for your comment and we appreciate your feedback.Once again remember we are not a hotel, this a unit for rent so we dont provide cleaning service or fresh towels as a hotel as we mention in our listing. The about the lights and check out time, we provide this information also on our listing we recommend you check this information in any future reservation you make so you can stay in a place that can offer you the check out time you look for and ammenities 24/7. Best,

Thank you for your visit James!

Hello Joanna - thank you for your stay and feedback. We appreciate it, overall the property is fully open there were some comms issues due to hotels.com before your stay but these have now been addressed. We look forward to welcoming you again to this or any of our other properties in Mexico and the Caribbean very soon.

Thanks so much for your lovely feedback Susana. We'll make sure to pass on your compliments to our operations team on the ground and look forward to welcoming you again to this or any of our other properties across the globe.