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Beoordelingen van Hotel Grand Chancellor Palm Cove

4 out of 5
Hotel Grand Chancellor Palm Cove
Coral Coast Drive, Palm Cove, QLD

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 293 van 745 beoordelingen" "
Gastenscore: 8 - Goed. 272 van 745 beoordelingen" "
Gastenscore: 6 - Redelijk. 119 van 745 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 745 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 745 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Uitstekende locatie. Gezellig druk, niet te druk. Palm cove is een betere verblijf plaats als cairns.
3 nachten verbleven in september 2019
Reactie van Katrina op 9 dec 2019
Dear Traveler, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Uitstekende bedden de ruime kamers en het fantastische personeel vooral aan de receptie
2 nachten verbleven in juli 2019
Reactie van Katrina op 10 jul 2019
Dear Traveler, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly the friendly from office staff. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

10/10 – Uitstekend

Andre, Haarlem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitmuntende locatie
Rustig gelegen met alles op loop afstand. Zeer goed hotel, een aanrader.

8/10 – Goed

André , Haarlem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekende locatie
Het hotel ligt op een uistekende locatie. Alles op loopafstand. Parkeren geen probleem en goede WiFi verbinding die gratis is.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prettig verblijf
Prettig hotel met ontzettend goed personeel. Een vergeten pickup werd uitstekend opgepakt door het hotelpersoneel en 's avonds nogmaals goedgemaakt met een gratis drankje.

10/10 – Uitstekend

timothy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in maart 2022

6/10 – Redelijk

Rebecca

3 nachten verbleven in februari 2022

8/10 – Goed

Wendy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unfortunately there was no room service.
5 nachten verbleven in februari 2022

10/10 – Uitstekend

Jackie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool was lovely.
1 nacht verbleven in januari 2022

6/10 – Redelijk

Ben

Reisde met familie
Unfortunately due to COViD amenities that includes bar and restaurant were closed. The resort needs a revamp and upgrade the the buildings. The cleaning of the rooms needs to improve as there was dirt/dust and rubbish under the beds.
1 nacht verbleven in januari 2022

8/10 – Goed

Pamela, Murrumba Downs

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The restaurant was not open and we had to go out for lunch.A bit of a nuisance. The Grand Chancellor is a beautiful hotel and our stay has been great.
1 nacht verbleven in januari 2022

10/10 – Uitstekend

HUY

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great swimming pool
2 nachten verbleven in januari 2022
Reactie van . op 17 jan 2022
Dear HUY, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you enjoyed our pool facilities. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

6/10 – Redelijk

Rachel

Reisde met familie
Negatief: Personeel en service
Service at reception...well there was none. No one at counter. Waited 15 mins, no one came, and was during business hours.
1 nacht verbleven in januari 2022
Reactie van . op 17 jan 2022
Dear Rachael, Thank you for taking the time to provide us with feedback from your recent stay. It appears that overall your stay was enjoyable. I am concerned to hear that you were disappointed with the service from our reception area. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Front Office Manager. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared Area General Manager

8/10 – Goed

Ryan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and close to town. Great pool.
1 nacht verbleven in januari 2022
Reactie van HGC Palm Cove op 12 jan 2022
Dear Ryan , I appreciate you taking the time to share your feedback after your recent stay with us in Palm Cove. It was very pleasing to read that you enjoyed your stay and that we were able to meet your expectations. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Ok
Great service, great location but a few things detracted from a great stay. Air con was noisy Curtains were stained and dirty Fly screen door was broken Toilet seat was loose Overall ok, but was expecting more
4 nachten verbleven in januari 2022

4/10 – Matig

Nadya

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The standard room was smelly, bathroom was aged and didn’t look clean, there was no internet connection in the standard rooms as was promised on the website. I had to ask for a different room to have internet access. I got upgraded but was initially ask to pay $15/daily extra for internet, but this got waved after I explained that Internet was advertised for every room. No toilet brushes in bathroom. No sink to clean coffee dishes. Bathroom sink was completely blocked and needed plumbing. Smoking are right in front of the entrance area doesn’t make a good impression. Location of Hotel was good. Staff was friendly and helpful. Good that room cleaning can be done by order, but the app to this wasn’t working. However, toilet would need cleaning every day since there is no toilet brush provided. Positive that there were 2 pool areas.
6 nachten verbleven in december 2021
Reactie van HGC Palm Cove op 10 jan 2022
Dear Nadya, Thank you for taking the time to provide us with feedback from your recent stay. It appears that overall your stay was enjoyable. I am concerned to hear that you were disappointed with Wi-Fi service within the resort. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been taken on board. We are currently investigating the upgrade of our wireless network and will hopefully have an upgrade plan established very shortly. I am disappointed to hear that we were not able to exceed your expectations in regards to the cleanliness of your room. I have discussed your feedback with our Executive Housekeeper so that he can investigate the below standard presentation of your room with housekeeping team. We are dedicated to continually improving our service, so your feedback is greatly appreciated. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared Area General Manager

8/10 – Goed

Alison

Reisde met huisdieren
Positief: Netheid
Excellent trip
1 nacht verbleven in december 2021
Reactie van HGC Palm Cove op 5 jan 2022
Dear Alison, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

6/10 – Redelijk

graham

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
It looked a bit tired and rundown nothing was open
2 nachten verbleven in december 2021
Reactie van . op 23 dec 2021
Dear Graham, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to your stay. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the relevant department managers to ensure this does not happen again in the future. Unfortunately the COVID19 pandemic has affected Far North Queensland severely, so in an endeavor to remain open and keep as many staff employed as possible we have had to close the bar and restaurant for lunch and dinner and only serve breakfast. For our guests safety we have also had to remove items out of the rooms that may pose a risk. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared Area General Manager

10/10 – Uitstekend

Kym

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in december 2021
Reactie van HGC Palm Cove op 15 dec 2021
Dear Kym, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

10/10 – Uitstekend

Matthew

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice place rooms are refurbished
1 nacht verbleven in november 2021
Reactie van HGC Palm Cove op 29 nov 2021
Dear Matthew, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

4/10 – Matig

Paul

1 nacht verbleven in november 2021

8/10 – Goed

Frances, Cairns

1 nacht verbleven in november 2021

10/10 – Uitstekend

Gertruida

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful setting
1 nacht verbleven in november 2021
Reactie van HGC Palm Cove op 10 nov 2021
Dear Gertruida, I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very central at a very reasonable price
2 nachten verbleven in oktober 2021
Reactie van . op 26 okt 2021
Dear Richard, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our location central and price reasonable. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

8/10 – Goed

Linda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spot easy to get to beach Restaurants and Bars
2 nachten verbleven in oktober 2021
Reactie van Hotel Grand Chancellor op 18 okt 2021
Dear Linda, Thank you for your recent review of Hotel Grand Chancellor. We are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future.

8/10 – Goed

Joanne

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
It’s quite a good location a few minutes walk to the beach & restaurants with plenty of free parking. The rooms are ok for the price paid just be careful entering the bathroom there is lip there which is a tripping hazard & forget having a bath it’s very small , the bed is extremely comfortable , the pools are lovely you can actually swim in them unlike quite a few hotels up this way that are freezing . The whole property is in need of an upgrade looking a bit tired , but as a base here to travel to other things it’s fine
2 nachten verbleven in oktober 2021
Reactie van Hotel Grand Chancellor op 18 okt 2021
Dear Joanne, I appreciate you taking the time to share your feedback after your recent stay. We hope to welcome you back on your next visit to Palm Cove. Kind regards

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Just a teeny bit not "Grand"
We booked in last minute on a holiday weekend, right off the bat the receptionist said sweetly, "We have a superior side and a standard side, and you're in the standard side". There must be a way of avoiding telling me I got the cheap room, ha. It was clean, quiet and pretty blaa. There were two semi doubles, one nice and firm and one that sank to the floor. Overall it was damp. On a positive note, the breakfast buffet was a REAL buffet and we couldn't complain, the "superior side" had a nice pool, fluffy towels etc. (as opposed to the threadbare thin ones we were given) I doubt if this will be our first choice again, but again, it was relatively clean and adequate.
1 nacht verbleven in september 2021
Reactie van Hotel Grand Chancellor op 18 okt 2021
Dear Anonymous, Thank you for your review of Hotel Grand Chancellor, I'm glad to hear you enjoyed your overall stay and were pleased with our buffet breakfast. I have passed on your feedback to our relevant departments to help improve our service in certain areas in the future

6/10 – Redelijk

Chase

Very basic but clean. They take $100 deposit and still waiting for return on card.
2 nachten verbleven in september 2021
Reactie van Hotel Grand Chancellor op 18 okt 2021
Dear Chase, Thank you for your recent review of Hotel Grand Chancellor. We hope to welcome you back again in the future

8/10 – Goed

Neil

1 nacht verbleven in september 2021

8/10 – Goed

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Hotel in handy location
Nice hotel in a handy location with good sized rooms and all the facilities you would expect from a Grand Chancellor property.
1 nacht verbleven in augustus 2021
Reactie van Hotel Grand Chancellor op 13 sep 2021
Dear Peter, Thank you for your recent review of Hotel Grand Chancellor. We are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future.

6/10 – Redelijk

Joel

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel was not running at full capacity. Lunch and dinner was not available. The pool bar was closed. In order to have your room turned down / cleaned you need to book via the internet and in our case, it was not several times. The overall feel of the hotel was quite baron. Staff were sparse. And it was a little bit of let down. No complimentary offers were offered. Free breakfast and perhaps a room upgrade would have been nice, but no effort was really made to accomodate us at all. Would not stay here again.
7 nachten verbleven in augustus 2021
Reactie van Hotel Grand Chancellor op 13 sep 2021
Dear Joel, Thank you for your review of Hotel Grand Chancellor, we are sorry to hear that you had not enjoyed your recent stay with us. I have passed on your feedback to our relevant departments to help improve our service in the future

8/10 – Goed

Grant, Dingley village

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great king comfy mattress for over night stay Room smelt a bit damp but I guess that’s tropical north Qld & the humidity Would definitely stay again
1 nacht verbleven in augustus 2021
Reactie van Hotel Grand Chancellor op 13 sep 2021
Dear Grant, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove.

10/10 – Uitstekend

Helen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2021
Reactie van Hotel Management op 29 aug 2021
Dear Helen, Thank you for your recent review of Hotel Grand Chancellor. We are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
A well priced and conveniently located hotel. Unfortunately the hotel bar was not operational at the time of our stay.
1 nacht verbleven in juli 2021
Reactie van Hotel Management op 18 aug 2021
Dear Anonymous, Thank you for your recent review of Hotel Grand Chancellor. We are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future. Kind Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service at checkin….. enjoyed our stay.
1 nacht verbleven in juli 2021
Reactie van Management op 18 aug 2021
Dear Traveler, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Management

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent room with view of the pool. Great bed , no noise .
1 nacht verbleven in juli 2021
Reactie van Management op 18 aug 2021
Dear Anonymous, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great, we were at the beach, or out and about most of the time so to have this place to come back to sleep in the comfy beds or have a quick swim in the pool was great. We weren't there for the "resort experience" or to laze around the pool and eat hotel food, that's not a holiday to us. A table or desk might have been a good idea in the room though. Otherwise I'd recommend.
4 nachten verbleven in juli 2021
Reactie van Management op 18 aug 2021
Dear Anonymous, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

10/10 – Uitstekend

Linda

1 nacht verbleven in juli 2021
Reactie van Hotel Management op 18 aug 2021
Dear Anonymous, I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

8/10 – Goed

Katrina

Positief: Netheid, personeel en service en comfort kamer
One night Palm cove
I booked this hotel the same day as check in, everything went smoothly with check in, the rooms are dated but clean and comfortable.
1 nacht verbleven in juli 2021
Reactie van Management op 18 aug 2021
Dear Katrina, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

10/10 – Uitstekend

Marie

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
A Grand Pool
We had a fabulous 3 days in Palm Cove. Hotel Grand was walking distance, which was great. Our room was spacey compared to others we had stayed in, it had modern decore, we had a view of the rainforest from our patio, and we were often visited by the local kangaroos, albeit from afar. Disappointedly, we found the kitchenware sparse, the dishwasher had not been run through, and there was a couple of dirty cups in the cupboard. Other than that, we took full advantage of the best pool ever and enjoying the quietness of the location. Unfortunately the bar was closed due to COVID, but all in all, we would still come back. Cheers Marie
3 nachten verbleven in juli 2021
Reactie van Managment op 18 aug 2021
Dear Marie, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay and thank you for the extra comments to help us improve in areas. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
The pricing reflect the resort. It quite dated, but was a good value solution for the 1 night I needed.
1 nacht verbleven in juli 2021
Reactie van Hotel Management op 18 aug 2021
Dear Anonymous, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great price. Walking distance to waterfront and restaurants of Palm Cove. Two great pool areas. One has lots of kids, and the other has none.
3 nachten verbleven in juli 2021
Reactie van Hotel Managment op 18 aug 2021
Dear Anonymous, Thank you for your recent review of Hotel Grand Chancellor. We are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future. Kind Regards,

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
There is a really good day spa next door.
2 nachten verbleven in juli 2021
Reactie van Hotel Management op 18 aug 2021
Dear Anonymous, Thank you for your recent review of Hotel Grand Chancellor. We are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future. Kind Regards,

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No internet
1 nacht verbleven in juli 2021

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2021
Reactie van Hotel Management op 18 aug 2021
Dear Tim, I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Loved the location and friendly staff. The pool is fabulous for kids! Unfortunately room was rundown. Bathroom was full of mould and the hairdryer had been ripped off the wall. It was difficult to get the room serviced. I was put far away from reception and pools near guests that partied each night and smoked so i could not sleep or enjoy fresh air.
6 nachten verbleven in juni 2021
Reactie van Hotel Management op 18 aug 2021
Dear Anonymous, Thank you for your review of Hotel Grand Chancellor, we are sorry to hear that you had not enjoyed your recent stay with us. Kind Regards,

8/10 – Goed

Karin

Positief: Personeel en service, comfort kamer
2 nachten verbleven in juni 2021
Reactie van Hotel Management op 18 aug 2021
Dear Karin, I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

4/10 – Matig

Geverifieerde reiziger

1 nacht verbleven in juni 2021
Reactie van Hotel Management op 18 aug 2021
Dear Anonymous, Thank you for your review of Hotel Grand Chancellor, we are sorry to hear that you had not enjoyed your recent stay with us. Kind Regards,

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Can’t control room temperature, beds are uncomfortable, wifi wasn’t working, My personal hate….beds with wheels!!
2 nachten verbleven in juni 2021
Reactie van Hotel Management op 18 aug 2021
Dear Anonymous, Thank you for your review of Hotel Grand Chancellor, we are sorry to hear that you had not enjoyed your recent stay with us. Kind Regards,

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Beware of scam: the property has two wings (main area and a motel): of course they would advertise the 'main house' and when you arrive they check you into the 1 star motel which is across the road
5 nachten verbleven in juni 2021
Reactie van Hotel Management op 18 aug 2021
Dear Anonymous, Thank you for your review of Hotel Grand Chancellor, we are sorry to hear that you had not enjoyed your recent stay with us. Kind Regards,