Appartement, 2 slaapkamers, in toren | Privékeuken | Een koelkast, een koffiezetapparaat/waterkoker, een waterkoker
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Beoordelingen van Rydges Esplanade Resort Cairns

4 out of 5
Rydges Esplanade Resort Cairns
209-217 Abbott Street, Cairns North, QLD

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 360 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 400 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 160 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 52 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 1001 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was zeer schoon. Staf was zeer correct en behulpzaam.
3 nachten verbleven in september 2019
Reactie van espie. op 22 sep 2019
Dear Anonymous, Thank you for your feedback. Your comments are very much appreciated. Kind regards Andrew Wallis General Manager.

10/10 – Uitstekend

Maki

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Maureen op 22 mei 2024
Thank you, for the great review on your stay at Rydges Esplanade Cairns. It is great to see you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Elaine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful views, spacious rooms and the staff were very friendly and helpful Dining room offered delicious food
2 nachten verbleven in mei 2024
Reactie van Naomi op 20 mei 2024
Dear Elaine,Thank You very much for the feedback given, we will pass it on to our team :)Kind Regards,Naomi - Reception Agent

10/10 – Uitstekend

VIJAY

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything from customer service, amenities, food options with variety of options in breakfast. Alex and A.V at front desk were amazing. Keep it up guys.. good job
5 nachten verbleven in mei 2024
Reactie van Naomi op 18 mei 2024
Dear Vijay,Thank You for staying with us and appreciate your feedback, we will pass it on to our team especially Alex & AK.Kind Regards,Naomi - Reservation Agent

10/10 – Uitstekend

Ralph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Naomi op 20 mei 2024
Dear Ralph,Thank You for staying with and appreciate your feedback given!Kind regards,Naomi - Reception Agent

2/10 – Ontzettend slecht

Ivy

Reisde met familie
Negatief: Netheid, personeel en service
Our check in was 2pm. At 6pm they told us that we couldn’t check in until 8pm… they spent Two hours trying to find us another hotel. I’m really disappointed. It was my nieces 21st party and we missed the food and the start of the party. I got offered breakfast but wasn’t told it closed early
1 nacht verbleven in april 2024
Reactie van Naomi op 26 apr 2024
Dear Ivy,We really apologize for the inconvenienced that are happened on your stay, we are trying our best to accommodate guest request & will try our best as well to improve where we lack, appreciate you writing the feedback, we will surely pass it on to our management & team.Kind Regards,Naomi - Reservation Agent

6/10 – Redelijk

Jacqueline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the location of the property. I didn't like that i was not allocated the room i booked, because the hotel oversell their rooms.
1 nacht verbleven in april 2024
Reactie van Naomi op 26 apr 2024
Dear Jacqueline,We are very sorry for the inconvenience that occurred during your stay, we will surely share the feedback with the management & team.Kind regardsNaomi - Reservations Agent

6/10 – Redelijk

Jonalyn

Reisde met familie en kleine kinderen
The tv is broken the pool is too much chlorine.
1 nacht verbleven in april 2024
Reactie van Naomi op 26 apr 2024
Dear Jonalyn,We are very sorry for the inconvenience that happened during your stay, we will surely pass your feedback to our management & team.Kind regards,Naomi - Reservation Agent

10/10 – Uitstekend

Susanne Regina

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The staff were so helpful from front counter to housekeeping to food to maintenance nothing was a problem if you had a problem they were there to help if they could
7 nachten verbleven in april 2024
Reactie van Naomi op 21 apr 2024
Dear Susanne,Thank You very much for the feedback, we appreciate it and thank You for staying with us.Kind Regards,Naomi - Reservation Agent

10/10 – Uitstekend

Paul

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was very unique, the receptionist were so nice, helpful, friendly and very fast at problem solving.
1 nacht verbleven in april 2024
Reactie van Maureen op 17 apr 2024
We appreciate you taking your time to provide feedback and happy to hear that you had an enjoyable experience with Rydges Esplanade Cairns. We look forward to welcoming you back in the future.

6/10 – Redelijk

Andreas

Positief: Personeel en service, voorzieningen
Negatief: Netheid
Ich musste mehrmals mehr als 10 Minuten auf einen Fahrstuhl warten. Einmal musste ich die Rezeption anrufen. Es kam jemand und hat mich abgeholt. Die Sauberkeit im Badezimmer entsprach nicht meinen Anforderungen. Der Boden wurde anscheinend sehr oberflächlich bis gar nicht gesäubert. Das Zimmer war ansonsten gut ausgestattet und sehr geräumig.
6 nachten verbleven in april 2024
Reactie van Naomi op 14 apr 2024
Dear Guest,We do apologize that you have to wait for elevator for several times & for the cleanliness in the bathroom.We will surely pass on your feedback to management and team.Once again, we appreciate your feedback.Kind regards,Naomi - Reservation Agent

6/10 – Redelijk

Shin

Positief: Netheid, personeel en service
6 nachten verbleven in april 2024
Reactie van Bryan op 15 apr 2024
Thank you for the review. We hope to see you again next time you are in Cairns. Bryan

10/10 – Uitstekend

Claude, pyrmont

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The view is fantastic!
2 nachten verbleven in april 2024
Reactie van Bryan op 10 apr 2024
Thank you for your great review. We are thrilled that you enjoyed your stay and hope to see you back soon. Bryan

6/10 – Redelijk

Suzuki

Positief: Personeel en service
市街地までの立地が子連れには遠かったです。
4 nachten verbleven in maart 2024
Reactie van Maureen op 9 apr 2024
Thank you for your feedback. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Lindsey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel. Great air con and generous sized room. Lovely to be able to hire towels for the pool for free.
7 nachten verbleven in maart 2024
Reactie van Maureen op 8 apr 2024
Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay and we look forward to welcoming you back in the future.

6/10 – Redelijk

Dylan

Positief: Netheid, personeel en service
Fantastic service from the staff who do a great job. The building itself and facilities are in need of refurbishment, it looks and feels a bit tired.
5 nachten verbleven in maart 2024
Reactie van Naomi op 2 apr 2024
Dear Dylan,Thank You very much for taking the time to write the review, we really appreciate your feedback, we will surely pass your feedback to our team & management.Kind regards,Naomi - Reservation Agent

10/10 – Uitstekend

Sacha

2 nachten verbleven in februari 2024
Reactie van Maureen op 27 mrt 2024
Thank you for taking time to review your stay with us, we look forward to welcoming you back in the future.

10/10 – Uitstekend

Ian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Closeness to where we needed to go.
1 nacht verbleven in februari 2024
Reactie van Bryan op 7 feb 2024
Thank you for your great feedback. We are extremely happy that you enjoyed your stay.

8/10 – Goed

Jane

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel. 24hr reception was fantastic for late checkin and super early check outs
2 nachten verbleven in februari 2024
Reactie van Bryan op 7 feb 2024
Thank you for your great feedback. We are extremely happy that our night staff were able to help you with what you needed.

10/10 – Uitstekend

Eddie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice room Sea View.
Hotel is a little away from the center, slightly more than comfortable walking. Room sea view was excellent.. Bar, is a counter that closes at 8:30PM- it was ok.........
4 nachten verbleven in januari 2024
Reactie van Alex op 29 feb 2024
Hi Eddie,Thank you for your feedback. I will pass this information along to our team members

10/10 – Uitstekend

Siniva

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonder staff and surrounding area including the location
4 nachten verbleven in januari 2024
Reactie van Akane op 29 jan 2024
Dear SinivaThank you very much for your review. We are glad to hear that. We hope to see you again in the future. Akane

4/10 – Matig

Jose

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Need maintenances Tennis courts terrible imposible play Beautiful structure need more maintenance
2 nachten verbleven in januari 2024
Reactie van Akane op 30 jan 2024
Dear JoseThank you for your review. We apologize that it made you unconfortable. we will try to sort it out. Hope to see you again in the future. Akane

8/10 – Goed

Lars

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van Akane op 29 jan 2024
Dear Lars Thank you very much for your review. We hope to see you in the future. Akane-Guest Service Agent

8/10 – Goed

Martina

Positief: Netheid, personeel en service
6 nachten verbleven in januari 2024
Reactie van Maureen op 27 mrt 2024
We appreciate your review and look forward to welcoming you back in the future.

8/10 – Goed

Christine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unfortunately it rained the whole time I was here so could not do anything
3 nachten verbleven in januari 2024
Reactie van Akane Kawamura op 27 jan 2024
Dear Christine Thank you for your review. We are sorry to hear that you could do anything while you were staying. Hope to see you again and enjoy doing something next time when you come to here. Akane

4/10 – Matig

Ian

Positief: Netheid
Rydges cairns
Only 1 out of 3 lifts working, in room phone did not work and extreme condensation in room. Pool needed cleaning.
8 nachten verbleven in december 2023
Reactie van Akane kawamura op 10 jan 2024
Thank you very much for staying with us. We are sorry for bothering telephone not working. We will check the condition of telephone. We hope to see you again in the future.

4/10 – Matig

Ryosuke, Koshigaya

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
宿泊費用の間違い発生さた際の対処が不適切でした。建物も古く、写真と大きな違いでガッカリしました。
4 nachten verbleven in januari 2024
Reactie van Akane op 10 jan 2024
Dear Mr. ObinataThank you for staying with us.I sincerely apologize that we wrongly settled payment upon check in and made you dissatisfied. We will make sure this won't happen in the future. We have already let the respective department know about your review and concern and will work on it to improve.Thank you for your understanding for settle the rest of payment. Best Regards,

10/10 – Uitstekend

Virginia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable and welcoming. Delicious room service, friendly staff, and convenient location.
4 nachten verbleven in december 2023
Reactie van Akane kawamura op 10 jan 2024
Thank you very much for giving us good review. We look forward to see you again.

8/10 – Goed

Danny

Positief: Personeel en service
5 nachten verbleven in december 2023
Reactie van Pauline op 28 dec 2023
Hi DannyThank you for taking the time to review us. Very much appreciated.

8/10 – Goed

Janmejoy

4 nachten verbleven in december 2023
Reactie van Akane op 15 jan 2024
Thank you very much for your review. We hope to see you in the future. Akane

8/10 – Goed

Pelin

9 nachten verbleven in december 2023
Reactie van Akane kawamura op 10 jan 2024
Thank you very much for staying with us. We look forward to see you again.

4/10 – Matig

Yong

3 nachten verbleven in december 2023
Reactie van Akane Kawmaura op 10 jan 2024
Thank you very much for your review. We are sorry that you were not satisfied with your stay. We look forward to see you in the future.

10/10 – Uitstekend

Nick

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Pauline op 14 dec 2023
Hi NickThank you for taking the time to review us. Hope to see you again soon.

10/10 – Uitstekend

Simon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
starting to show its age but it still clean comfortable and the staff are excellent
1 nacht verbleven in december 2023
Reactie van Pauline op 14 dec 2023
Hi SimonThank you for your amazing review, truly appreciate you staying with us

8/10 – Goed

Kapil

4 nachten verbleven in november 2023
Reactie van Pauline op 28 dec 2023
Hi KapilThank you for your review, have a great day.

8/10 – Goed

PAMELA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Walkable to dining options. Easy for Great Barrier Reef excursions
Reactie van Akane op 13 feb 2024
Dear Pamela Thank you for your review. We are glad that you enjoyed staying with us. We hope to see you again. Akane

6/10 – Redelijk

Matthew

Positief: Personeel en service
Overall was an average experience compared to other hotels with similar ratings. The hotel also had minor upgrades going on that we were not aware of at the time of booking.
2 nachten verbleven in november 2023
Reactie van Naomi op 25 nov 2023
Dear Mr. Matthew,Thank you for taking the time to write your feedback for us.We really appreciate it.We wil share your feedback among our team.Thank You & Best regards,Naomi - GSA

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you’re like us and really only need a good night’s sleep at a reasonable price bc you spend your bucks on outings and adventures this is a great choice!
1 nacht verbleven in oktober 2023
Reactie van Bryan op 24 okt 2023
Thank you for your feedback. We are glad you enjoyed your stay and can't wait to have you back.

10/10 – Uitstekend

danny

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel i was upgraded and stayed on the top floor with beautiful views of the beach The staff were super friendly and helpful My plane was delayed for four hours and so staff allowed me to check out later Definitely would recommend Rydges Hotel Cairns!
5 nachten verbleven in oktober 2023
Reactie van Bryan op 18 okt 2023
Thank you so much for the great feedback. We are extremely happy you enjoyed your stay and can't wait to see you again.

8/10 – Goed

Katie

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Close to everything with a short walk along the esplanade. The only issue was the room was a bit run down, the room definitely needed upgrading. Also when I turned the fan in the room it would trip all the power in the room.
7 nachten verbleven in oktober 2023
Reactie van Naomi op 17 okt 2023
Dear Katie,Thank You very much for staying with us.We appreciate your feedback, and we will escalate that to our management.Best Regard,NaomiReservation Agent

8/10 – Goed

Dean

2 nachten verbleven in oktober 2023
Reactie van Maureen op 6 nov 2023
Thank you we appreciate you taking to time to review Rydges Esplanade Cairns. We are happy to hear you enjoyed your stay.

10/10 – Uitstekend

Ayumi

3 nachten verbleven in oktober 2023
Reactie van Maureen op 4 nov 2023
The staff and I thank you for taking the time to review. We are very happy to hear that you enjoyed your stay with us at Rydges Esplanade Cairns.

8/10 – Goed

Kenneth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An excellent stay overall. If I had to find a criticism then it would be that the decor was a little dated and could use a little ‘refreshment’. That must not detract from this excellent stay with really friendly and efficient staff. The hotel has a great location providing easy walking to the city and the harbour. Excellent value for money and I would certainly be happy to stay there again.
4 nachten verbleven in oktober 2023
Reactie van Arada op 13 okt 2023
Dear Valued guest,We very appreciate for your feedback. And we looking forward to seeing you soon.Yours Faithfully,Arada Elle

10/10 – Uitstekend

Anoop

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decent accomodation, need a bit of rejuvenation
1 nacht verbleven in september 2023
Reactie van Bryan op 3 okt 2023
Thank you for your feedback. We can't wait to see you next time you are in Cairns.

8/10 – Goed

Jane

Reisde met partner
Positief: Personeel en service
The position was great. The only thing I could fault was the entrance gate and fence to the pool. Very dirt!!
4 nachten verbleven in september 2023
Reactie van Andrea - Reception op 30 sep 2023
Dear Jane,Thank you for your review and we really appreciate your feedback, and we will share with our team.We hope to welcome you back again soon. Regards

8/10 – Goed

Corrine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Short walk to the esplanade and boardwalk.
1 nacht verbleven in september 2023
Reactie van Bryan op 25 sep 2023
Thank you for your feedback. We can't wait to see you the next time you are in Cairns.

8/10 – Goed

Deirdre

Positief: Netheid, personeel en service
The room was overall pretty good, but not for an executive upgrade. However, we did enjoy the complimentary wine, thank you Rydges! We liked the balcony but it had no chairs, no table & could of done with a paint. I’d suggest bring your own plates and cutlery, there were none provided in the room. The pillows were very flat and too high if you used 2. The staff were lovely, gave us more pillows, (the same flat type though) and told us we could borrow kitchen items from the restaurant. The king bed was very comfortable. The bathroom was a good size but could’ve done with an upgrade as it was basic. Although, I have to say, as we booked through Expedia the price was fairly reasonable and all up we enjoyed our stay.
5 nachten verbleven in augustus 2023
Reactie van Camilo Finlez op 6 sep 2023
Dear Deirdre,Thank you, we really do appreciate your feedback and we will share with our team. We hope to see you again soon. Regards

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked staying at this property. The kids had their separate space with bunkbeds, although their room could have used a door. The rooms were spacious and quiet. One of the negatives was visiting in winter, as the rooms did not have heating nor the pools. The property is also several blocks from the main tourist spaces, so we had to drive to eat, shop, etc.
Reactie van Kurii - Reception op 31 aug 2023
Hi Brian, Thank you very much for staying with us. We really appreciate you taking the time to share your rating with us. We hope to see you again soon

10/10 – Uitstekend

RushworthHardware, Rushworth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay. Friendly staff. Great facilities
6 nachten verbleven in augustus 2023
Reactie van Courtney op 27 aug 2023
Thank you for your lovely review. We are so glad to know you enjoyed your stay at Rydges Esplanade Resort. We look forward to welcoming you again in the future. Courtney - Guest service Agent

10/10 – Uitstekend

Kathryn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best friendliest staff in the world! Loved the pool and the meal options. Wish I could have stayed longer for the atmosphere and the locality.
14 nachten verbleven in augustus 2023
Reactie van Reception Kurii op 24 aug 2023
Hi Kathryn, Thank you so much for your amazing feedback. We appreciate your kind words. We will pass your comments on to our team. Best regards,