Lounge

Beoordelingen van Basecamp Lodge Canmore

3.5 out of 5
Basecamp Lodge Canmore
1002 Bow Valley Trail, Canmore, AB

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 581 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 301 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 67 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 1004 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Monique, Oudehorne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it
1 nacht verbleven in augustus 2023
Reactie van Julie op 24 aug 2023
Hi Monique,Thank you for staying and rating us. We appreciate your feedback!

10/10 – Uitstekend

Monique, Oudehorne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Het is een prachtig verblijf, netjes, ruim. Super.
1 nacht verbleven in augustus 2023
Reactie van Julie op 17 aug 2023
Hi Monique, Thank you for rating us. We look forward to welcoming you back soon!

10/10 – Uitstekend

Andrea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spot and close to Banff. Online check in was great and a team member provided us the support we needed. All staff members were friendly. There is a railway behind the hotel, they provide ear plugs to mitigate the noise. Great value for the money. Would definitely stay again.
2 nachten verbleven in april 2024
Reactie van Joseph, Guest Services Supervisor op 3 mei 2024
Hi AndreaThank you for your wonderful review. It is great to hear that our location was convenient for your stay and our customer service met your expectations. We look forward to welcoming you back for another fantastic stay.Regards,

4/10 – Matig

Ursala

Negatief: Personeel en service
1 nacht verbleven in april 2024

8/10 – Goed

Alison

Positief: Netheid, personeel en service
Great place to stay for a trip to Canmore!
1 nacht verbleven in april 2024
Reactie van Joseph, Guest Services Supervisor op 28 apr 2024
HI AlisonThank you for sharing your experience with us. We are delighted to hear you had a wonderful stay. We look forward to welcoming you back in the future.Regards,

10/10 – Uitstekend

Tammie

Reisde met familie
Positief: Voorzieningen
I would stay there again
1 nacht verbleven in april 2024
Reactie van Joseph, Guest Services Supervisor op 28 apr 2024
Hi TammieThank you for such a great rating. It is wonderful to hear we met your expectations and we certainly look forward to welcoming you back in the future.

10/10 – Uitstekend

Kyzll Kim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s really easy for check in and check out. Very convenient.
2 nachten verbleven in april 2024
Reactie van Joseph, Guest Service Supervisor op 28 apr 2024
Hi KyzllIt is wonderful to hear that you found our location convenient and our check-in/out process seamless and smooth. We look forward to welcoming you back.

10/10 – Uitstekend

Charmaine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property backs the train tracks and you can hear the train but I would stay again. Nice room, clean, easy access from main highway, close to food.
1 nacht verbleven in april 2024
Reactie van Joseph, Guest Services Supervisor op 28 apr 2024
Hi CharmaineThank you for sharing your feedback with us. We are delighted to hear our rooms were clean, location was convenient for your stay. We apologize for any disturbance caused by the trains over night. We look forward to welcoming you back for another wonderful stay.Regards,

10/10 – Uitstekend

Edward

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked thenlocation and the straightforwardness of the check in procedure. Really easy and stress free
1 nacht verbleven in april 2024
Reactie van Julie op 18 apr 2024
Thank you for the perfect rating and feed backs!

10/10 – Uitstekend

Brennan, Edmonton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would definitely recommend staying here
2 nachten verbleven in april 2024
Reactie van Julie op 17 apr 2024
Thank you for staying with us Brennan, hope to see you soon!

6/10 – Redelijk

Yueling

Reisde met partner
Positief: Netheid, personeel en service
Parking was troublesome Breakfast choices are very poor, you literally only have some white bread and peanut butter..not fair to market it continental.
2 nachten verbleven in april 2024
Reactie van Joseph, Guest Services Supervisor op 28 apr 2024
Hi YuelingThank you for sharing your feedback with us. We apologize that our breakfast options did not meet your expectations. We will take your comments into account and we certainly hope to welcome you back again for a better experience.Regards,

4/10 – Matig

Eric

Negatief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Kris op 30 apr 2024
We appreciate your feedback and are disappointed to learn that your stay was not satisfactory. We strive for excellence and regret that we fell short during your visit. We would welcome the opportunity to know what we could've done better.

8/10 – Goed

Lu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Julie op 18 apr 2024
Lu, thank you for staying and rating us!

10/10 – Uitstekend

olga

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean. Easy online check in and check out. Parking is a bit tricky for a larger vehicle.
2 nachten verbleven in april 2024
Reactie van Joseph, Guest Services Supervisor op 28 apr 2024
Hi Olga Thank you for your kind review. We are thrilled to hear our clean rooms, seamless check-in/ out processes met your expectations. We look forward to welcoming you back soon.Regards,

6/10 – Redelijk

Vlad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast is not really a breakfast. Just a muffin with apple. Were quite disappointed since we expected a full breakfast for the price.
2 nachten verbleven in maart 2024
Reactie van Joseph, Guest Services Supervisor op 28 apr 2024
Hi Vlad Thank you for sharing your thoughts and feedback. We are sorry to hear our breakfast options didn't meet your expectations. We look forward to welcoming you back in the future for a better experience.

8/10 – Goed

CHRISTINA

1 nacht verbleven in april 2024
Reactie van Joseph, Guest Services Supervisor op 2 mei 2024
Hi ChristinaThank you for staying and rating us. We appreciate it.Regards,

6/10 – Redelijk

Aleksandra

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast is not a breakfast!! It's a snack with tiny drink, and yogurt so me being lactose intolerance didn't enjoy that at all. Please be aware of than when booking. Parking spot is extremally tight, so if you have a truck its almost impossible to park there and leave. Everything inside was excellent, TV, bed, bathroom. Very clean. I didn't enjoy my stay as much, but the place is ok
2 nachten verbleven in februari 2024
Reactie van Joseph, Guest Service Supervisor op 14 apr 2024
Hi AlexandraWe are delighted to hear that you found everything inside the room to be excellent and clean. On another note we apologize that our breakfast options did not meet your expectations, especially considering your lactose intolerance. We will take your comments into account to offer more inclusive choices for our guests with dietary restrictions. We also regret any inconveniences caused by the tights parking spot, particularly for larger vehicles like trucks. Your satisfaction is important to us, and we will strive to improve in any areas mentioned. We hope to have the opportunity to better accommodate you in the future.Regards,

8/10 – Goed

Ty

1 nacht verbleven in april 2024
Reactie van Kris op 30 apr 2024
Thank you for your positive rating and for choosing our hotel for your stay. We're always striving to improve and would love to know what we could do to make your next visit a perfect five-star experience.

10/10 – Uitstekend

Shauna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, new quiet. A great place to stay. I'd love to come back and make use of the amenities room.
1 nacht verbleven in april 2024
Reactie van Joseph, Guest Services Supervisor op 11 apr 2024
Hi ShaunaThank you for your wonderful review. We are thrilled to hear that you found our Lodge clean, new and quiet, making for a great stay. We are glad you are interested in our amenities and we look forward to welcoming you back to enjoy them on your next visit.Regards,

8/10 – Goed

Sheldon

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very well updated hotel. Free breakfast was average at best. For a quick stay, price was right. Will come again.
1 nacht verbleven in april 2024
Reactie van Joseph, Guest Services Supervisor op 10 apr 2024
Hi SheldonThank you for your feedback. We are glad to hear you appreciated our updated hotel. We will take your comments about the breakfast into consideration for improvement. We are delighted the price met your expectations and look forward to welcoming you back on your next visit.Regards,

10/10 – Uitstekend

Braeden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Joseph, Guest Services Supervisor op 7 apr 2024
Hi BraedenThank for staying and rating us. We truly appreciate it.Regards,

10/10 – Uitstekend

Brittany

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience and friendly staff!
1 nacht verbleven in maart 2024
Reactie van Joseph, Guest Services Supervisor op 5 apr 2024
Hi Brittany,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay and found our staff to be friendly and accommodating. We look forward to welcoming you back again soon.Regards,

10/10 – Uitstekend

Tony

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, friendly staff and a nice room
2 nachten verbleven in april 2024
Reactie van Joseph, Guest Services Supervisor op 4 apr 2024
Hi TonyThank you so much for your kind review. We are thrilled to hear that you enjoyed your stay and found our room to be clean and comfortable. We strive to provide a welcoming and pleasant experience for all our guests, and we are glad we could meet your expectations. We hope to welcome you back again soon.Regards,

10/10 – Uitstekend

David, Edmonton

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are very clean and comfy. The social area on the second floor is comfortable. The breakfast-to-go is a great idea to start a ski day. Thanks!
2 nachten verbleven in maart 2024
Reactie van Julie op 3 apr 2024
David, thank you for taking the time to leave us with a perfect review. We hope you get to stay with us again in the near future.

10/10 – Uitstekend

Crystal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property but right near the train tracks
1 nacht verbleven in maart 2024
Reactie van Kris op 1 apr 2024
Thank you for the perfect rating! We're delighted you had a great experience at Basecamp Lodge. We look forward to welcoming you back to Canmore again in the future!

8/10 – Goed

Ka Wai

3 nachten verbleven in maart 2024
Reactie van Joseph, Guest Services Supervisor op 28 apr 2024
Hi KaThank you for staying and rating us . We greatly appreciate it.Regards,

10/10 – Uitstekend

Jim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place, friendly staff, clean, comfy bed, nice to go breakfast - only reason I marked down on location is because the frontage road is under construction, and snow plows were scraping early. But awesome overall!
4 nachten verbleven in maart 2024
Reactie van Kris op 1 apr 2024
Thank you for your feedback. We're delighted to know that you enjoyed your stay at Basecamp Lodge. We apologize for any inconvenience caused by the construction and snow plows. We appreciate your understanding and hope to welcome you back to Canmore soon!

10/10 – Uitstekend

June

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good the only problem we had was with the coffee maker could not get it to work
4 nachten verbleven in maart 2024
Reactie van Kris op 1 apr 2024
Thank you for your feedback! We're glad to hear that overall, your experience at Basecamp Lodge was good. We apologize for the inconvenience with the coffee maker. Please know that we have guest services agents available 24 hours a day to assist with any issues or concerns during your stay. If you encounter any difficulties in the future, please don't hesitate to reach out to us for assistance. We appreciate your understanding and hope to welcome you back to Canmore soon!

10/10 – Uitstekend

Grace

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nice place and is close to restaurant, Banff, mall and other places of interest
2 nachten verbleven in maart 2024
Reactie van Kris op 1 apr 2024
Thank you for your feedback! We're glad you found Basecamp Lodge to be a convenient location for exploring nearby attractions. We appreciate your stay and hope to welcome you back to Canmore again soon!

8/10 – Goed

Holly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Kris op 1 apr 2024
Thank you for your rating! We're glad to see you had a positive experience overall during your stay at Basecamp Lodge. We hope to welcome you back to Canmore again soon!

10/10 – Uitstekend

Jacee

Reisde met familie
Excellent view of the mountains!
2 nachten verbleven in maart 2024
Reactie van Kris op 1 apr 2024
We appreciate the excellent rating! Your satisfaction is our priority at Basecamp Lodge. We hope to have the pleasure of welcoming you back to Canmore again soon!

8/10 – Goed

Melody

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We liked our room and had a great sleep. The breakfast was a let down, I wish we had known that it was a grab and go paper bag.
1 nacht verbleven in maart 2024
Reactie van Joseph, Guest Services Supervisor op 29 mrt 2024
Hi MelodyThank you for your feedback. We are thrilled to hear that you enjoyed your room and had a great night's sleep. We apologize for any disappointment with the breakfast setup. We'll make sure to communicate the grab-n-go more clearly in the future. We hope to have the opportunity to welcome you back for an even better experience next time.

10/10 – Uitstekend

Michelle Grace, North York

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place has a good ambiance. the place is accessible for everything.
1 nacht verbleven in maart 2024
Reactie van Joseph, Guest Services Supervisor op 28 mrt 2024
Hi Michelle Thank you for sharing your thoughts and feedback. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back soon.Regards,

8/10 – Goed

Zina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Kris op 27 mrt 2024
Thank you for the 4/5 rating! We appreciate your stay with us.

10/10 – Uitstekend

Darren

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome experience!
4 nachten verbleven in maart 2024
Reactie van Milo op 26 mrt 2024
Thank you for your feedback! We're thrilled you had an awesome experience. We look forward to welcoming you back!

10/10 – Uitstekend

Shaun

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always good
1 nacht verbleven in maart 2024
Reactie van Milo op 26 mrt 2024
Thank you for your feedback! We appreciate your continued support.

10/10 – Uitstekend

Hock Yuen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great modern hotel thats about 15 mins from town. Just wished there was daily room makeup and towel change. Also there is Lodge and Resort so check which one you booked. You check in online and they give you a code to get into the room. Breakfast is a takeaway bag. Hotel staff are nice and helpful. There's a small kitchen with coffee machine and microwave oven.
2 nachten verbleven in maart 2024
Reactie van Milo op 26 mrt 2024
Thank you for your review! We're glad you enjoyed your stay. We'll consider your feedback on daily room service and towel changes. Apologies for any confusion with Lodge and Resort bookings. We appreciate your kind words about our staff and amenities. We hope to see you again soon!

8/10 – Goed

Lucie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The pricing was right!
2 nachten verbleven in maart 2024
Reactie van Milo op 26 mrt 2024
We're glad you found our pricing to your satisfaction! Thank you for choosing us.

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful views and great staff!
3 nachten verbleven in maart 2024
Reactie van Milo op 26 mrt 2024
Thank you for your feedback! We're delighted you enjoyed the beautiful views and found our staff great. We hope to welcome you back to Canmore soon!

10/10 – Uitstekend

Glen

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Everything was good Parking was a little tight
2 nachten verbleven in maart 2024
Reactie van Joseph, Guest Services Supervisor op 24 mrt 2024
Hi GlenThank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay. We apologize for any inconvenience caused by The parking and look forward to welcoming you back soon.Regards,

10/10 – Uitstekend

Mari-Anne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very easy to find. Super friendly and helpful staff.
1 nacht verbleven in maart 2024
Reactie van Joseph, Guest Services Supervisor op 23 mrt 2024
Hi Mari-AnneThank you for such great feedback. providing excellent customer service is our top priority and we are glad to have met your expectations. We look forward to serving you again in the future.Regards,

8/10 – Goed

Mark

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The best shower ever!!!!
1 nacht verbleven in maart 2024
Reactie van Joseph, Guest Services Supervisor op 23 mrt 2024
Hi MarkWe are thrilled to hear that you had such a fantastic shower experience. Thank you for sharing your feedback with us.Regards,

8/10 – Goed

Courtney

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very clean
2 nachten verbleven in maart 2024
Reactie van Joseph, Guest Services Supervisor op 22 mrt 2024
Hi Courtney We are glad to hear that we met you expectations. we look forward to welcoming you back soon.Regards,

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location, but loud with train tracks closeby.
3 nachten verbleven in maart 2024
Reactie van Joseph, Guest Services Supervisor op 22 mrt 2024
Hi AngelaThank you for sharing your experience with us. We are glad to hear that you found our accommodation convenient for your stay and we look forward to welcoming you back again.Regards,

10/10 – Uitstekend

Nicola

Reisde met partner, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in, no key for the room but you use a pass code instead which was so great as i'm always forgetting my key!! I loved the view, right out on the train tracks! With being so close to the trains it does get noisy but they give complimentary ear plugs so its all good. Highly recommend and cant wait to stay again :)
2 nachten verbleven in januari 2024
Reactie van Joseph, Guest Services Supervisor op 21 mrt 2024
Hi Nicola,Thank you for such wonderful review. We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back soon.Regards

10/10 – Uitstekend

Ashley

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was great, very big - we had the double king room which I thought was a typo in the description but no there was in fact two king sized beds in our room. There was still plenty of area for our two littles to move around, no feeling of being crammed in a hotel room. The only down side is we were set up at the back of the building which neighbours the train tracks. They are close to the building, quite busy and did make a lot of noise but there was no horns blown so the rushing noise just added to the white noise machine we had playing for the kids. Plus my daughter loved watching the train pass by every so often during the day so it really did not bother us too much ! Would stay again, and recommend to our friends and family :)
1 nacht verbleven in maart 2024
Reactie van Milo op 26 mrt 2024
Thank you for your review! We're pleased you enjoyed the spacious double king room. We appreciate your feedback and hope to welcome you back soon. Thanks for recommending us to your friends and family!

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was a great stay 😊
Reactie van Joseph, Guest Services Supervisor op 21 mrt 2024
Hi Nicole We are delighted to hear that you had a great stay. Looking forward to welcoming you back.Regards,

10/10 – Uitstekend

Victor Paolo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome staff
2 nachten verbleven in maart 2024
Reactie van Joseph, Guest Services Supervisor op 21 mrt 2024
Hi Victor Thank you for sharing your feedback with us. We truly appreciate it.Regards,

10/10 – Uitstekend

Carole

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds are sooooo comfortable. Love the Rocky Mountain Soap Co. products in the bathroom. Breakfast basket was an added benefit we didn’t even realize was included. Perfect for our 1-night stay
1 nacht verbleven in maart 2024
Reactie van Joseph, Guest Services Supervisor op 17 mrt 2024
Hi CaroleThank you for your lovely review. We are thrilled to hear that you found our beds comfortable and enjoyed the Rocky Mountain products in your room. It is great to know that the breakfast basket was a delightful addition to your stay. We hope to welcome you back for another relaxing experience soon.Regards,

10/10 – Uitstekend

Robert Anthony

4 nachten verbleven in februari 2024
Reactie van Joseph, Guest Services Supervisor op 16 mrt 2024
Hi Robert Thank you for staying and rating us. We appreciate you taking the time to share your experience with us.Regards,