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Beoordelingen van Fire Mountain Lodge

3 out of 5
Fire Mountain Lodge
121 Kananaskis Way, Canmore, AB

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 143 van 332 beoordelingen" "
Gastenscore: 8 - Goed. 104 van 332 beoordelingen" "
Gastenscore: 6 - Redelijk. 52 van 332 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 332 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 332 beoordelingen" "

8,0/10

Netheid

7,6/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

10/10 – Uitstekend

Adriana

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The views were amazing, the hot tub was private, and the condo itself was clean and well maintained! The bbq brush was a little rough for wear, but we left a voicemail and a new one was delivered in no time at all! Would definitely come back. Highly recommended!
3 nachten verbleven in november 2021
Reactie van Front Desk op 19 nov 2021
Great to see you enjoyed your stay with us Adriana! We'll share your great feedback with the team, and hope to welcome you back again soon.

10/10 – Uitstekend

Kenneth

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We would stay there again. The place was very nice for two couples. We were at a wedding at Cornerstone, you couldn’t get much closer. Parking was our only issue, one on site free parking that was extremely tight to get into. Plus street parking that was hard to find.
2 nachten verbleven in september 2021
Reactie van Front Desk op 2 okt 2021
Thank you for your feedback Kenneth, we are in a great location for Cornerstone but unfortunately parking is an issue for all rental suites in that area! We hope to welcome you back again.

6/10 – Redelijk

April

Positief: Netheid
4 nachten verbleven in augustus 2021
Reactie van Front Desk op 18 sep 2021
Thank you for your feedback April, do let us know any improvements that can be made.

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 bdrms with own suites. Large desk, bbq.
1 nacht verbleven in augustus 2021
Reactie van Front Desk op 30 aug 2021
Thank you for your review William, and glad you found all the chalet amenities useful!

8/10 – Goed

Alexander

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Great view and location.
3 nachten verbleven in augustus 2021
Reactie van Front Desk op 27 aug 2021
Thank you for your review! We are glad you enjoyed your stay with us and hope to see you again.

10/10 – Uitstekend

Wajma

Reisde met familie
Positief: Netheid, comfort kamer
2 nachten verbleven in augustus 2021
Reactie van Front Desk op 23 aug 2021
Thanks for sharing your excellent rating of your stay!

10/10 – Uitstekend

Garrick

Reisde met familie
Positief: Netheid, comfort kamer
Nice condo like units for Families
Nice comfortable unit, floor plan was on two floors, ours was on a main floor kitchen with the two bedrooms in the basement. You park right in front of your door so it was great for unloading and loading. However parking is very tight as you park between columns. The unit had a fireplace in living room. Carpets were getting worn and could use a cleaning or update. Overall a good place for families.
2 nachten verbleven in augustus 2021
Reactie van Tim op 20 aug 2021
We are so glad you enjoyed your stay! We hope to see you again!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property and rooms was well maintained. Only issue was the upstairs Tv cable was not working. Called property assistance but was not able to resolve the issue. Tim or Chris did try to get the system working with the help of Shaw but still unable to resolve the problem. Not a big issue as the main floor Tv still worked.
1 nacht verbleven in juli 2021
Reactie van Front Desk op 6 aug 2021
Thank you for your feedback, and glad to hear we tried to help but further investigation is going to be needed. We hope you enjoyed the remainder of your stay!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Pretty clean and well stocked with extra towels. Plenty of space for a family of 5! We got a main level unit, so the bedrooms are in the basement. However, the bedrooms had walkout glass doors, so it didn't feel like a basement. Parking stalls are very tight and there is no street parking right next to the condo, so fortunately we were there when it was not fully booked. The mountain views were nice, but there is contruction right next door, and there could be a new building that blocks the view in the future. Overall, it was still a very comfortable and affordable stay.
2 nachten verbleven in juli 2021
Reactie van Front Desk op 2 aug 2021
Thank you for such a great comprehensive review of your recent stay! We hope to welcome you back soon.

10/10 – Uitstekend

Leslie

3 nachten verbleven in juli 2021
Reactie van Front Desk op 18 sep 2021
So pleased to see you enjoyed your stay Leslie, we can't wait to welcome you back!

10/10 – Uitstekend

Florence

Positief: Netheid, comfort kamer
3 nachten verbleven in juli 2021
Reactie van Front Desk op 18 sep 2021
Great to see you had an outstanding stay Florence, thank you for your rating!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good overall. Family friendly. Parking spot on site are a tight squeeze but manageable
2 nachten verbleven in juli 2021
Reactie van Front Desk op 23 jul 2021
Thank you for reviewing your stay!

8/10 – Goed

naginder

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Instructions for check in were emailed, everything went smoothly. We had 2 vehicles so only one could park on-site and one had street parking which was a bit hard to know where it was ok to park. The unit was a ground level with bedrooms in the basement,all bedrooms had walkout patio area. We would stay here again
1 nacht verbleven in juli 2021
Reactie van Front Desk op 19 jul 2021
Thank you for your feedback, great suggestion - we'll look into a map of surrounding areas of free parking for extra cars. We hope to welcome you back.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met huisdieren, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
it is very clean and spacious, the bedrooms are in the basement with walkout patio, and main fl with balcony include gas barbecue griller. the parking is right at the door which save me lot of walking to unload and load my stuff. The only -ve is the parking spot is pretty tight for my passenger van. Everyone of my family including my dog enjoy so much staying here, I am in room 111 by the way.
2 nachten verbleven in juni 2021
Reactie van Tim op 3 jul 2021
We are so glad you enjoyed your stay! We hope to see you again!

8/10 – Goed

Hilda

Positief: Netheid, comfort kamer
Great location.
The place is showing some wear and tear. It was quite well set up and comfortable. Would have no issues staying here again.
3 nachten verbleven in juni 2021
Reactie van Tim op 21 jun 2021
Thank you for the feedback we will defintely take it into consideration. Hope you enjoyed your stay! We hope to see you back again!

6/10 – Redelijk

Geverifieerde reiziger

2 nachten verbleven in juni 2021
Reactie van Tim op 21 jun 2021
Glad you enjoyed your stay! We hope to see you again!

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location! There was lots of room and the kitchen was well equipped.
2 nachten verbleven in maart 2021
Reactie van Front Desk op 12 apr 2021
Happy to see you enjoyed your stay, we do try to offer a home-away-from-home for you to settle in.

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in april 2021
Reactie van Shannon op 22 apr 2021
Thank you for your review. We are glad you enjoied your stay.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
This place had a gorgeous view on the deck. I went with my friend and 3 kids and it felt like home for one night. It’s walking distance to the local pubs or a $7 cab. We will definitely stay here again.
1 nacht verbleven in maart 2021
Reactie van Front Desk op 15 mrt 2021
What fantastic feedback, that's really what we aim for - a home away from home! We look forward to welcoming you back.

6/10 – Redelijk

Renee

Reisde met familie
2 nachten verbleven in februari 2021
Reactie van Front Desk op 20 feb 2021
Thank you for staying at Fire Mountain, we're pleased that you mostly enjoyed your time. Please let us know any feedback to make it 10/10 next time!

6/10 – Redelijk

Monique, Calgary

Great location! Very roomy and love having full bathroom beside each bedroom. Great kitchen and living space. Parking right at the door! Very happy with this place. The cleanness felt good except for dishes and rug were not great. Needed to clean cutleries. Bring your slippers.
2 nachten verbleven in januari 2021
Reactie van Front Desk op 14 jan 2021
Thank you for your feedback about those few points to mention to our Housekeeping team. We're glad the condo was a great "home away from home" for you to enjoy.

6/10 – Redelijk

Clare, Calgary

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was not well maintained, cups are stained, toilet does not flush properly,
1 nacht verbleven in oktober 2020
Reactie van Front Desk op 28 okt 2020
Thank you for your honest feedback, we will follow up with our housekeeping team.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Upper main bathroom was not very clean (some very noticeable residue on toilet), areas of the property were falling apart (rail missing, closet door broken, kitchen sink cabinet drawer about to fall off, carpet needs replacing as is buckled, etc). However, it suited what we needed and we had a good stay either way.
2 nachten verbleven in oktober 2020
Reactie van Front Desk op 8 okt 2020
Thank you for your honest feedback, it is very useful for us to be able to follow up with our Housekeeping and Maintenance teams. I'm glad you enjoyed your overall stay and the chalet provided a good base for your holiday.

6/10 – Redelijk

Curt, Saskatoon

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid
I like the location, nice and close to town. This is the second time we have stayed here, and we really enjoyed the first time. The first stay was with an upper level 2 bedroom suite. The views were great. This review is in regards to our second stay (October 2020). This time we had a lower level suite. Which was good. Views were not as nice as upper level suite but still good. We spend most of time out so it doesn't matter too much. My main concern this trip was the cleanliness. We had to clean all the dishes by hand before use since they were not clean. I had noted that the dishwasher detergent was empty and assume that the previous occupant just ran the dishwasher with water only. Cleaning dishes by hand is okay, but the cleaners should be checking for soap level for new guests. The carpet also did not look to be vacuumed. The lower level bathroom also did not have a clean floor and the toilet was plugged. I had to plunge the toilet and cleaned the floor myself. The two tvs in the basement bedrooms also did not work properly. Not allowing access to all channels. (maybe this is normal, but the upstairs tv had access to all the channels). Not a big issue for us since we didn't use the bedroom tvs. Also the water tasted very metallic and was undrinkable in my opinion. Maybe this is how Canmore water tastes? We opted to drink and cook with bottled water. Pros: location, amenities, views, size of suite, comfort.
4 nachten verbleven in september 2020

2/10 – Ontzettend slecht

craig

Reisde met familie
Negatief: Netheid, comfort kamer
This property needs a THOROUGH CLEANING. New mattress’s are needed. I would not stay here again and I would NOT recommend this place to anyone regardless of the price.
1 nacht verbleven in september 2020
Reactie van Front Desk op 28 sep 2020
Thank you for your feedback, we will be in touch with you directly.

6/10 – Redelijk

Lindsay, Edmonton

Reisde met een groep
Negatief: Netheid
The unit only had one shower out of the two bathrooms. Wasn’t the cleanest we’ve stayed in Canmore. Baseboards had layer of dust, corners of carpet were dirty. The pillows were tiny and not many of them. Parking was difficult with a bigger vehicle. I unfortunately wouldn’t recommend to friends compared to other places in Canmore.
2 nachten verbleven in september 2020
Reactie van Front Desk op 23 sep 2020
Thank you for your rating, we're sorry to hear there were disappointing aspects to your stay and will provide the feedback to our housekeeping team.

10/10 – Uitstekend

Jose

Reisde met een groep
Positief: Netheid, comfort kamer
We will come back definitely, great stay.
Close to everything, easy access to Hwy, confortable unit with everything that we need to do our living for a few days that we were there, will come back.
4 nachten verbleven in september 2020
Reactie van Front Desk op 23 sep 2020
Thank you for your 10/10 rating, we're glad you enjoyed your stay.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid
Comfortable and well located. However we were disappointed in the cleanliness of the unit. We have stayed there in the past a few years back and the age is definitely starting to show.
2 nachten verbleven in september 2020
Reactie van Front Desk op 23 sep 2020
Thank you for your feedback, we're sorry to hear there were disappointing aspects to your stay.

10/10 – Uitstekend

Kishankumar

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in september 2020
Reactie van Front Desk op 23 sep 2020
Thank you for your 10/10 rating, we're glad you enjoyed your stay.

8/10 – Goed

Holly

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in september 2020
Reactie van Front Desk op 23 sep 2020
Thank you for your rating, we're glad you mostly enjoyed your stay. Feel free to get in touch with any feedback.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2020
Reactie van Management op 12 sep 2020
Thank you for your feedback

10/10 – Uitstekend

J, Edmonton

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great place, expensive during peak season or long weekend. First night toilet wouldn’t work, hot water faulty. It was dealt within the hour. Overall good
3 nachten verbleven in september 2020
Reactie van Management op 12 sep 2020
Thank you for your feedback

8/10 – Goed

Anita

Positief: Netheid, comfort kamer
great stay
Great double level suite in Canmore. Beds were comfortable and the kitchen was well stocked with saucepans and utensils which made it easy for us to cook for ourselves. The way the hotel had been set up with COVID meant that we didn't speak to anyone during our stay but I didn't feel like assistance wasn't available if we needed it with phone numbers and emails provided to us.
3 nachten verbleven in augustus 2020
Reactie van Management op 12 sep 2020
Thank you for your feedback

8/10 – Goed

stephen b

Positief: Netheid, comfort kamer
Large quiet townhouse, short walk from centre.
Wrong access code but easy to call to get a new code. One of the TV controls was not working. Very quiet. Large place with two bedrooms downstairs. Kitchen was generally well supplied except there was no frying pan. There was a selection of coffee (Beamers!) and teas included. Parking might be a bit tight if full due to pillars. Nice access to downtown Canmore on walking trail.
2 nachten verbleven in september 2020
Reactie van Management op 5 sep 2020
Thank you for your feedback! We are happy you enjoyed your stay with us.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
2 nachten verbleven in augustus 2020
Reactie van Management op 4 sep 2020
Thank you for your feedback.

8/10 – Goed

Gwen

Reisde met familie
Positief: Netheid, comfort kamer
2 nachten verbleven in augustus 2020
Reactie van Management op 27 aug 2020
Thank you for your Feedback

10/10 – Uitstekend

Jhaylen

Reisde met een groep
Positief: Netheid, comfort kamer
Was an adorable little town house, was super close to walk to downtown, beautiful mountain scenery off the patio! Will definitely be back next time!
2 nachten verbleven in augustus 2020
Reactie van Management op 27 aug 2020
Thank you for your Feedback

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen
2 nachten verbleven in augustus 2020
Reactie van Management op 27 aug 2020
Thank you for your Feedback

2/10 – Ontzettend slecht

Sandra, St. Albert

Reisde met familie
Negatief: Netheid, voorzieningen
We must share we were not impressed with the cleaning of our unit on our arrival Sunday afternoon. We reached out to Fire Mountain Lodge to inquire on how their cleaning staff is going about cleaning the units etc along with the Covid times we are living in which should mean extra care & cleanliness of our home away from home. We were told that the cleaners take 2 to 2 1/2 hours to clean each unit. Well I can re assure you, we got their early & waited outside & timed how long the cleaner was in our unit to clean - 45 minutes including a smoke break on the parking lot! The 45 minute cleaning job spoke volumes!!! As we stepped in the mat at the front door wasn’t even vacuumed, floors didn’t look swept & we were short bath towels for our family. So I spent some of our family holiday time giving the unit a clean, door handles etc cause I just didn’t get a good feeling from when we walked in. Try reaching out to them to for service to get more towels etc not so easy! As a guest I shouldn’t have to come in & spend some of my family holiday time cleaning before I put my items in place to feel comfortable & safe. To think of all the precautions we should all be taking, personally I think your cleaning staff need a review in this area!
5 nachten verbleven in juli 2020

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in juli 2020
Reactie van Management op 27 aug 2020
Thank you for your Feedback

6/10 – Redelijk

VEF, Red Deer

Reisde met familie
Negatief: Netheid
The suite was not clean. The sheets were dirty, the windows were dirty, the glasses and plates were dirty. There weren’t enough linens and blankets for all the beds. It took 2 hours to get through to customer service during regular business hours.
1 nacht verbleven in juli 2020
Reactie van Management op 27 aug 2020
Thank you for your Feedback

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Nice clean place in a good location, the unit could use some general maintenance and parking is very tight. Nearby construction was noisy during our stay.
3 nachten verbleven in juli 2020
Reactie van Management op 27 aug 2020
Thank you for your Feedback

6/10 – Redelijk

Paimana

Reisde met een groep
Positief: Netheid
5 nachten verbleven in juli 2020
Reactie van Management op 20 jul 2020
Thank you for your Feedback

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen
Everything was great. The only problem was the wifi code was not left in the condo, maybe should be written in the binder. Loved the location. Space in condo and the deck was huge! Two big bedrooms with full bathrooms in each room. Would stay here again for sure.
1 nacht verbleven in juli 2020
Reactie van Management op 20 jul 2020
Thank you for the feedback, Happy to hear you enjoyed your stay.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen
1 nacht verbleven in juli 2020
Reactie van Management op 20 jul 2020
Thank you for your feedback

10/10 – Uitstekend

NICK, Red deer

Positief: Netheid, voorzieningen
I liked the location and the unit. I didn't like the hair dryer didn't work and coffee maker didn't work
2 nachten verbleven in juli 2020
Reactie van Management op 20 jul 2020
Thank you for your feedback Nick, I am sorry to hear about the issue with the Coffee maker and Hair Dryer, I will ensure these are replaced.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Overall this was a good rental. Great location, like ts of space and excellent views. The only down side is the cleanliness was a bit sporadic. Old food found on the ground makes me wonder how often the place is vacuumed.
2 nachten verbleven in juni 2020
Reactie van Management op 20 jul 2020
Thank you for your feedback, I will ensure we speak to the cleaner and housekeeping manager regarding your suite so this does not happen in future.

4/10 – Matig

Disappointed, Edmonton

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We thought a one night getaway and a hike in Kananaskis would be a great way to recharge and refresh - bring and cook our own food, safe and easy. The hike was amazing. The experience at Fire Mountain was not. We have stayed here for many years and the property is badly in need of a renewal, and we knew that. Our unit 208 had missing stair spindles, toilet that needed two hands to flush, chips and scuffs and lots of basic run down issues. But it was dirty. And in this environment, nothing could have been worse. Hair on the couch (we put down towels), carpet not vacuumed, kitchen counter smeared, fridge dirty, windows we couldn't see through. A long disappointing list. An apologetic voice on the other end of the phone said we'd be contacted by management - we have not been. Completely understandable that cleaning staff may be unavailable and that things are not as they should be yet. Solution? Don't rent out rooms and make people who are already nervous feel unclean and unsafe. This was bad, and handled badly- by not being handled at all.
1 nacht verbleven in mei 2020
Reactie van Management op 20 jul 2020
Thank you for your feedback

6/10 – Redelijk

Cara, Calgary

Reisde met een groep
Positief: Voorzieningen
Negatief: Netheid
The property was fine . It was a little worn and not super clean. The stairs weren’t vacuumed and baseboards needed a wipe. Handy location though and fine. Not luxurious.
2 nachten verbleven in februari 2020
Reactie van Management op 22 feb 2020
Thank you for your Feedback Cara. I will be investigating the housekeeping issues here personally