Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 329 van 1002 beoordelingen" "
10 - Uitstekend
329
Gastenscore: 8 - Goed. 301 van 1002 beoordelingen" "
8 - Goed
301
Gastenscore: 6 - Redelijk. 183 van 1002 beoordelingen" "
6 - Redelijk
183
Gastenscore: 4 - Matig. 109 van 1002 beoordelingen" "
4 - Matig
109
Gastenscore: 2 - Ontzettend slecht. 80 van 1002 beoordelingen" "
2 - Ontzettend slecht
80
7,8/10
Netheid
8,0/10
Personeel en service
7,8/10
Voorzieningen
7,4/10
Staat van de accommodatie en faciliteiten
7,6/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Johannes, Urk
Reisde met partner
30 sep 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Annex building, kamer was dikke prima. Nieuw nette grote badkamer.
Parkeren was prima bij het gebouw
Restaurant hotel was ook uitstekend.
Johannes
2 nachten verbleven in september 2023
8/10 – Goed
Geverifieerde reiziger
19 sep 2019
Geverifieerde reiziger
1 nacht verbleven in september 2019
Reactie van Brandy, Front Desk Supervisor op 5 okt 2019
Dear Happy Traveler,
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I hope to have you again as a guest in our hotel.
10/10 – Uitstekend
Rani
18 aug 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rani
1 nacht verbleven in augustus 2019
Reactie van Brandy, Front Desk Supervisor op 22 aug 2019
Dear Rani,
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I hope to have you again as guest in our hotel!
6/10 – Redelijk
Phyllis
22 apr 2024
Positief: Netheid
Phyllis
2 nachten verbleven in april 2024
10/10 – Uitstekend
Daniel
Reisde met partner
21 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic spot! Check in was smooth and easy. I forgot to grab the lady’s name but she was very good and friendly.
Great amenities in the suite. Parking was convenient. Nothing negative to say about the place. Was my second time staying here and they always exceed expectations.
Daniel
2 nachten verbleven in april 2024
4/10 – Matig
zeel
15 apr 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Construction occurring around the hotel, and the hallways looked poorly managed and not clean. Also no wifi the whole stay.
zeel
2 nachten verbleven in april 2024
6/10 – Redelijk
Erin
Reisde met partner
15 apr 2024
Positief: Netheid, personeel en service
Noisy as it backs onto the highway. Also very thin walls amd could clearly hear ppl in room next to us. Lots of children/families. Baseboards had all been ripped off and wallpaper was pealing up the wall. Not what I was expecting, especially for how expensive it was. Wouldnt book here again, but sufficient enough. Walking distance to downtown.
Erin
2 nachten verbleven in april 2024
8/10 – Goed
Amanda
11 apr 2024
Amanda
1 nacht verbleven in maart 2024
6/10 – Redelijk
Laura
8 apr 2024
Negatief: Staat van de accommodatie en faciliteiten
Laura
2 nachten verbleven in april 2024
Reactie van Ivy op 11 apr 2024
Hello Laura, On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 3 star rating, hope we can make your stay as perfect as possible next time you decided to come back in the area. Sincerely,IvyGuest Services Supervisor
6/10 – Redelijk
Riley
Reisde met familie en kleine kinderen
4 apr 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Lots of construction. The pool was busy and the entrance to the pool was congested. Limited dining options. The rooms were alright but they are old and some shoddy work in the bathrooms. Ran out of parking onsite. Overall it was an okay stay.
Riley
3 nachten verbleven in maart 2024
Reactie van Ivy op 11 apr 2024
Hello Riley, On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 3 star rating. It is normally busy on weekends and I understand it gets congested in the pool area as we share the building facilities to other property management companies/guests in the building. However, the renovation was scheduled early this year to be ready for the upcoming peak season and we apologized if that happened during your stay. Hope we can make your stay as perfect as possible next time you decided to come back in the area with our new look!Kind Regards,IvyDual Property Guest Services Supervisor
6/10 – Redelijk
Carla
1 apr 2024
Negatief: Personeel en service
Construction around property and the staff did not explain how certain things worked. They did not even have uniforms/name tags on.
Carla
2 nachten verbleven in maart 2024
Reactie van Ivy op 11 apr 2024
Hello Carla,On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 3 star rating, hope we can make your stay as perfect as possible next time you decided to come back in the area. Sincerely,IvyGuest Services Supervisor
2/10 – Ontzettend slecht
Temina
1 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Temina
1 nacht verbleven in maart 2024
4/10 – Matig
Eva
Reisde met een groep
28 mrt 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
We rented a 2 bedroom suite for a girls trip. The suite had a nice layout, it was spacious and cozy. However, the floors was very dirty and the kitchen lacked many essentials ( i.e there was only 2 bowls, 2 wine glasses, 1 champagne flute. Not well stocked.
Eva
2 nachten verbleven in maart 2024
8/10 – Goed
Kristen
Reisde met familie
28 mrt 2024
Positief: Netheid, voorzieningen
Everything was pretty good aside from the fact that there was construction going on at the time we stayed which wasn’t disclosed until the day before we arrived. Pool facility was fun for the kids but needed more seating and the hallway to get to the pool was very tight.
Kristen
2 nachten verbleven in maart 2024
Reactie van Ivy op 11 apr 2024
Hello Kristen,On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 4 star rating. The renovation was scheduled early this year to be ready for the upcoming peak season, we apologized if it was not communicated in advance due to changes in the anticipated schedule. Hope we can make your stay as perfect as possible next time you decided to come back in the area! Sincerely,IvyGuest Services Supervisor
6/10 – Redelijk
Julie
27 mrt 2024
Julie
3 nachten verbleven in maart 2024
6/10 – Redelijk
Kaitlyn
Reisde met familie
24 mrt 2024
Positief: Personeel en service
Overall stay was good. The suite was nice to have two bedrooms for a family of 4 with a kitchen and space for kids to play away from the beds. Disappointed in the cleanliness. Showed up to our room and the bbq had not been cleaned, it was still opened with open bottle of bbq sauce and used plates, tongs, napkins sitting on it. The room could use a few just maintenance things which would probably help the cleanliness feel of the place.
Kaitlyn
2 nachten verbleven in maart 2024
8/10 – Goed
Jennifer
18 mrt 2024
Jennifer
1 nacht verbleven in maart 2024
Reactie van Ivy op 11 apr 2024
Hello Jennifer,Thank you for sharing your recent stay with us here at The Grande Rockies Resort. We appreciate the 4 star rating. We hope to see you again when your travels bring you back to the area. Have a lovely year ahead!Kind Regards,IvyGuest Services Supervisor
8/10 – Goed
Marita
16 mrt 2024
Positief: Netheid, personeel en service
Marita
1 nacht verbleven in maart 2024
10/10 – Uitstekend
Andrew
15 mrt 2024
Andrew
1 nacht verbleven in maart 2024
Reactie van Ivy op 5 apr 2024
Hello Andrew,We sincerely appreciate the 5-star rating you gave us and we hope you had a relaxing stay with us. Hope to see you again next time you come back in the property.Have a great day!Kind Regards,IvyGuest Services Supervisor
10/10 – Uitstekend
Singh
13 mrt 2024
Positief: Netheid
Singh
1 nacht verbleven in maart 2024
Reactie van Ivy op 11 apr 2024
Hello Singh,Thank you very much for taking the time to complete a guest survey. I am delighted to learnthat we were able to leave a positive and lasting impression on you during your stay with us.Our goal is to provide you with exceptional service and to ensure that each one of your stays with us is a most pleasant and memorable one. Kind Regards,IvyDual Property Guest Services Supervisor
8/10 – Goed
Sherry
12 mrt 2024
Positief: Netheid, personeel en service
Beautiful view of the mountains. Clean room but quite dated and tired
Sherry
1 nacht verbleven in maart 2024
Reactie van Ivy op 14 mrt 2024
Hello Sherry, Thank you very much for taking the time to complete a guest review. I am delighted to learnthat we were able to leave a positive and lasting impression on you during your stay with us.We are in the process of refurbishment and hopefully you get to experience it next time you decided to stay in the property. Hope to see you in the future, have a great year ahead!Kind Regards,IvyGuest Services Supervisor
10/10 – Uitstekend
Alejandra
12 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Alejandra
1 nacht verbleven in december 2023
Reactie van Ivy op 13 mrt 2024
Hello Alejandra,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely appreciate the 5 star rating! Thanks again and have a wonderful year. Sincerely,IvyGuest Services Supervisor
6/10 – Redelijk
Jillian
12 mrt 2024
Negatief: Staat van de accommodatie en faciliteiten
Other than the waterslide not being on in the morning when the pool opened, and our coffee maker in the room being broken, the hotel is in a great location. Front desk staff were slower to get us checked in and morning staff was on her phone scrolling when I needed to talk to her.
Jillian
2 nachten verbleven in maart 2024
8/10 – Goed
Heidden
Reisde met partner
11 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent, but some guests may too load.
Thank you
Heidden
1 nacht verbleven in maart 2024
Reactie van Ivy op 13 mrt 2024
Hello Heidden, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely appreciate the 4 star rating! Thanks again and have a wonderful year. Sincerely,IvyGuest Services Supervisor
8/10 – Goed
Jaron
Reisde met partner
11 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was convenient and everything we needed for arrangements while we were visiting the area were there. The service when we first came to check in seemed a little short with us, but there were no issues. We really appreciate the facilities you had to offer, and we enjoyed our stay :)
Jaron
2 nachten verbleven in maart 2024
10/10 – Uitstekend
Joanne, Saskatoon
Reisde met familie
11 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, quiet and close to all amenities
Joanne
2 nachten verbleven in maart 2024
Reactie van Ivy op 13 mrt 2024
Hello Joanne, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. Hope to see you again if you decided to visit the property. Sincerely,IvyGuest Services Supervisor
6/10 – Redelijk
Jocelynn
Reisde met partner
10 mrt 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restaurant is excellent. Coffeemaker overflowed on 2 attempts. Dishwasher was leaking. Floor was black with dirt which we discovered when cleaning up the water.
Jocelynn
2 nachten verbleven in maart 2024
10/10 – Uitstekend
Samir
8 mrt 2024
Samir
1 nacht verbleven in februari 2024
8/10 – Goed
Mahesh
4 mrt 2024
Mahesh
2 nachten verbleven in maart 2024
10/10 – Uitstekend
Daren, Calgary
2 mrt 2024
Daren
1 nacht verbleven in maart 2024
6/10 – Redelijk
Teri
1 mrt 2024
Teri
2 nachten verbleven in februari 2024
10/10 – Uitstekend
Kayla
25 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kayla
1 nacht verbleven in februari 2024
4/10 – Matig
Roxanna
24 feb 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Late check in and early check out.
No change rooms for pool. We stayed and annex and was extremely inconvenient to go to the pool.
Staff was unfriendly and unhelpful. Asked for extra robes and towels as we were 4 and they only had 2 in the room. Said they’d bring things to room and never came. We will not be staying here again
Roxanna
1 nacht verbleven in februari 2024
6/10 – Redelijk
Danielle
23 feb 2024
The Good: location, mountain view, fireplace in room.
The Bad: bed runner had stains. Mattress needs to be replaced - divots (295). Room wasn’t especially soundproof. Annex building inconvenient when room key stopped working and I had to walk to main building.
Danielle
2 nachten verbleven in februari 2024
8/10 – Goed
Naomi
Reisde met familie
23 feb 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Liked the pool.
Naomi
1 nacht verbleven in februari 2024
10/10 – Uitstekend
kelsie
Reisde met familie
23 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, great amenities!
kelsie
1 nacht verbleven in februari 2024
8/10 – Goed
Leon
22 feb 2024
Leon
3 nachten verbleven in februari 2024
10/10 – Uitstekend
Stephanie
22 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stephanie
1 nacht verbleven in februari 2024
6/10 – Redelijk
Amber
14 feb 2024
Amber
2 nachten verbleven in februari 2024
10/10 – Uitstekend
Julio
13 feb 2024
Positief: Netheid, personeel en service
Julio
1 nacht verbleven in februari 2024
4/10 – Matig
Jessica
12 feb 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms smelt like strong air freshener that was trying to hide something. Hotel is very run down. Kids enjoyed the pool
Jessica
1 nacht verbleven in december 2023
10/10 – Uitstekend
Viktoriya
12 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the pool and the underground parking. As well as convenience to get to banff
Viktoriya
2 nachten verbleven in februari 2024
8/10 – Goed
Lisa
Reisde met familie en kleine kinderen
10 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great resort. Huge rooms.
Lisa
1 nacht verbleven in februari 2024
6/10 – Redelijk
Shareen
Reisde met een groep
5 feb 2024
It was just okay, seemed unorganized and a little run down
Shareen
2 nachten verbleven in februari 2024
Reactie van Ivy op 8 feb 2024
Hello Shareen, Thank you for sharing your feedback on your stay with us here at Grande Rockies resort, it is feedback such as yours that helps us to determine where improvements to our services or amenities may need to be made. We appreciate your honest thoughts about the condition of the suite you were in. Please be assured we will address your concerns with the appropriate departments. We will take a look of the the key programming, thank you for letting us know so we can be of better service next time.Sincerely,IvyGuest Services Supervisor
8/10 – Goed
Kyle
Reisde met partner
4 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property had an awesome restaurant and pool facilities
Kyle
2 nachten verbleven in februari 2024
Reactie van Ivy op 8 feb 2024
Hello Kyle,It was our pleasure welcoming you and your family to The Grande Rockies Resort. We are thrilled that your experience was great and you rated us 4 stars. On behalf of all of us, we thank you so much for this fabulous review. We look forward to welcoming you all again soon.Warm Regards,IvyGuest Services Supervisor
8/10 – Goed
Jamie
Reisde met familie en kleine kinderen
29 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall our stay was good. We stayed in the annex building and not sure we would ever again. We would try for the main hotel. The parking was awful. We have an suv and there was next to no parking spots to accommodate that. If you came back after supper there were no spots. The main hotel looked great though.
Jamie
2 nachten verbleven in januari 2024
Reactie van Ivy op 8 feb 2024
Dear Jamie, Thank you for your recent review with specific examples of where we failed to meet your expectations on your recent visit. Our Mission is to provide excellent guest experiences. We have taken your feedback on board and will strive to make improvements accordingly. And we hope to see you back again. Warm regards,IvyGuest Services
10/10 – Uitstekend
Martin
Reisde met familie en kleine kinderen
22 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fab place, stayed multiple times
Indoor/ Outdoor hot tub the best
Great pool area
Multiple restaurant within 5 minute walk
Great for our family, every time,
Martin
2 nachten verbleven in januari 2024
Reactie van Ivy op 29 jan 2024
Hello Martin,We sincerely appreciate the amazing review and loving the pool and restaurant in the property. Have a lovely year ahead, hope we get to see you again next time you come back to Canmore!Kind Regards,IvyGuest Services Supervisor
8/10 – Goed
Marguerite
17 jan 2024
Marguerite
7 nachten verbleven in december 2023
Reactie van Ivy op 8 feb 2024
Hello Marguerite,It was our pleasure welcoming you and your family to The Grande Rockies Resort . We are thrilled that your experience was great and you rated us 4 stars. On behalf of all of us, we thank you so much for this fabulous review. We look forward to welcoming you all again soon.Warm Regards,IvyGuest Services Supervisor
2/10 – Ontzettend slecht
Jason
Reisde met familie
15 jan 2024
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Won't stay again.
We thought we were staying at the main lodge, but we are at the side building, which is pretty old and outdated. The entrance to the swimming pool is very tight, and no room to change. Disappointed with the amenities.
The location of the hotel is close to the trains, which was noisy throughout the night. Not a resort of any kind!
Jason
3 nachten verbleven in januari 2024
Reactie van Ivy op 8 feb 2024
Hello Jason, Thank you for sharing your feedback on your stay with us here at Grande Rockies resort, it is feedback such as yours that helps us to determine where improvements to our services or amenities may need to be made. We appreciate your honest thoughts about the condition of the suite you were in. Please be assured we will address your concerns with the appropriate departments. Thank you for letting us know so we can be of better service next time.Sincerely,IvyGuest Services Supervisor
10/10 – Uitstekend
Jeremy
15 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing value.
Jeremy
2 nachten verbleven in januari 2024
Reactie van Ivy op 29 jan 2024
Hello Jeremy, We sincerely appreciate you taking time to make a review and having an amazing stay as with us. Have a lovely year ahead, hope we get to see you again next time you come back to Canmore!Kind Regards,IvyGuest Services Supervisor