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Beoordelingen van Pocaterra Inn and Waterslide

2.5 out of 5
Pocaterra Inn and Waterslide
1725 Mountain Ave, Canmore, AB

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 1824 van 2768 beoordelingen" "
Gastenscore: 8 - Goed. 700 van 2768 beoordelingen" "
Gastenscore: 6 - Redelijk. 162 van 2768 beoordelingen" "
Gastenscore: 4 - Matig. 52 van 2768 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 2768 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

simone, Cochrane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool area was great, especially liked that the pool was not cold. Breakfast was ok, food could have been hotter.
1 nacht verbleven in april 2024
Reactie van BWP GM op 1 mei 2024
Thanks for your review and five star rating Simone.

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
😎
1 nacht verbleven in april 2024
Reactie van BWP GM op 1 mei 2024
Thanks for the five star rating Chris.

10/10 – Uitstekend

Gerald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and very accommodating to families.
1 nacht verbleven in april 2024
Reactie van BWP GM op 1 mei 2024
Thanks for your review and five star rating Gerald.

10/10 – Uitstekend

Jenet, Leduc County

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van BWP GM op 1 mei 2024
Thanks for the five star rating Jenet.

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van BWP GM op 1 mei 2024
Thanks for the five star rating Julie.

8/10 – Goed

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very limited parking.
1 nacht verbleven in april 2024
Reactie van BWP GM op 30 apr 2024
Thanks for reviewing your recent stay with us Brian. When our hotel is operating at maximum capacity parking can become tight. Our front desk team are always able to find a spot for guests though.

10/10 – Uitstekend

Yasmin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van BWP GM op 1 mei 2024
Thanks for the five star rating Yasmin.

8/10 – Goed

Thomas

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van BWP GM op 1 mei 2024
Thanks for rating your recent stay with us Thomas.

10/10 – Uitstekend

Neil

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not enough parking
1 nacht verbleven in april 2024
Reactie van BWP FOM op 28 apr 2024
Thank you for your review Neil. I'm sorry to hear about the parking. Sometimes guests bringing two or more cars.

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van BWP GM op 30 apr 2024
Thanks for the five star rating Brian.

10/10 – Uitstekend

Kayla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great place to stay. Everything has been renovated and it’s very clean. We got upgraded for free and it was amazing! Definitely will be back!
1 nacht verbleven in april 2024
Reactie van BWP FOM op 28 apr 2024
Thank you for taking a moment to share your experience at our hotel Kayla. We’re proud to deliver great value to our guest. We hope you’ll visit us again soon.

8/10 – Goed

Dorota

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is excellent when you travel with kids. The access to the pool and water slide adds extra points. We were able to check in sooner, too, which again is very convenient with kids.
1 nacht verbleven in april 2024
Reactie van BWP FOM op 28 apr 2024
Thank you for providing feedback on your recent experience at our hotel Dorota. I am pleased that you enjoyed your stay at our hotel.

10/10 – Uitstekend

Lubna, Edmonton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had requested an early check in and we were able to get our room by 1pm. The pool was absolutely amazing. My kids loved the slide. The free cookies in the evening were also welcome. Breakfast was pretty wholesome. They even had gluten and dairy free options. The staff was very friendly and courteous. The only draw back was that the wifi wasnt the best. Also if they add a fresh egg/omlete station that would be even better. We will definitely be coming back!
1 nacht verbleven in april 2024
Reactie van BWP FOM op 28 apr 2024
Lubna, thank you for providing feedback on your recent experience at our hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Uitstekend

Lewis

Positief: Netheid, personeel en service en voorzieningen
Staff were all great, room was clean except heat registers were not. Bed was comfy but couches and chairs in room are beyond use and should be discarded.
1 nacht verbleven in april 2024
Reactie van BWP FOM op 28 apr 2024
Thank you for providing feedback on your recent experience at Pocaterra Inn and Waterslide Lewis. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

6/10 – Redelijk

Jacquie

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Negatief: Netheid
There was mild growing on the pull out bed mattress. We called the front desk and they changed our room but couldn’t offer us the same type of room and got us a cot instead. The complementary breakfast was nice and they even had gluten free options. The hotel is close to the train tracks and it can be quite noisy at night. We enjoyed the pool and waterslide and loved that it was warm.
2 nachten verbleven in april 2024
Reactie van BWP FOM op 27 apr 2024
Thank you for your review Jacquie. I am sorry to hear about the couch otherwise I am glad that you enjoyed your stay at our hotel.

10/10 – Uitstekend

Lewis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Spacious rooms, clean, freindly staff
1 nacht verbleven in april 2024
Reactie van BWP FOM op 27 apr 2024
Thank you so much for taking the time to leave an excellent rating Lewis. We really appreciate your business. Please let us know what we can do for you in the future.

10/10 – Uitstekend

Lyle

Friendly staff, awesome breakfast!
1 nacht verbleven in april 2024
Reactie van BWP FOM op 27 apr 2024
Thank you for your review Lyle. We will share this with the team to let them know how we are doing.

10/10 – Uitstekend

Jolynn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Soft towels, hot water, excellent breakfast.
1 nacht verbleven in april 2024
Reactie van BWP FOM op 27 apr 2024
Thank you for providing feedback on your recent experience at our hotel Jolynn. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

6/10 – Redelijk

Jency Varghese

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I went with my 3 kids and we had a good time at the pool. Hot tub needs a cleaning or revamp. Breakfast was okay and included in the price. Breakfast staff was friendly. The room and it's cleanliness was average. It was sufficient for us to sleep at night and explore Canmore. Property condition and facility would definitely need improvement or an upgrade. For the price of 111$ per night, it was worth it for the price. We went in an off season time, so we got parking easily. Our remote and TV was not configured very well which we informed front desk and someone was sent but they could not figure it out either. But we figured out to watch TV around the problem. The bed metal frame has something sticking out near to the headboard and my toddler would accidentally scratch himself on it. Maybe cover that area. I use a sock to cover the metal part. Staff and service was good. Overall we had a good time and we would go there again during off season.
2 nachten verbleven in april 2024
Reactie van BWP FOM op 27 apr 2024
Thank you for your wonderful review Jency Varghese. I am sorry to hear about the bed frame metal sticking out. I have sent the maintenance to fix the issue. However, I am still grateful that you enjoyed your stay and wanted to come back again. Please let me know what can I do for you on your next visit.

8/10 – Goed

Genelyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this place . Will back for sure.
1 nacht verbleven in april 2024
Reactie van BWP FOM op 27 apr 2024
Thanks so much for sharing your experience with us Genelyn. We hope to see you again soon.

10/10 – Uitstekend

Cahlyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really appreciated the use of local, natural body care products by Rocky Mountain Soap company in the room. Pool was great. Breakfast was lovely.
2 nachten verbleven in april 2024
Reactie van BWP FOM op 27 apr 2024
Cahlyn, thank you for taking a moment to share your experience at Pocaterra Inn and Waterslide. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Jesse

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, would stay again!
5 nachten verbleven in april 2024
Reactie van BWP FOM op 27 apr 2024
Many thanks for the 5-star rating Jesse. If there’s anything we can do to improve our offering, please let us know.

8/10 – Goed

Gail

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff. Room spacious . Hot water right away in taps. Water slide looks well enjoyed
1 nacht verbleven in april 2024
Reactie van BWP FOM op 27 apr 2024
Thanks for your review Gail. I am glad you enjoyed your stay at our hotel. I am sending the maintenance to fix the faucet valve to avoid the issue again.

8/10 – Goed

Neil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van BWP FOM op 27 apr 2024
Thank you for sharing a great rating Neil. Have a wonderful day.

8/10 – Goed

Danielle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access to everything . Nice rooms. Limited parking
2 nachten verbleven in april 2024
Reactie van BWP GM op 26 apr 2024
Thanks for reviewing your recent stay with us Danielle.

10/10 – Uitstekend

SONJA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Have an option to help the environment by not replacing towels everyday
4 nachten verbleven in april 2024
Reactie van BWP GM op 26 apr 2024
Thanks for the review and five star rating SONJA.

10/10 – Uitstekend

Sumit

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was nice . no complaints
1 nacht verbleven in april 2024
Reactie van BWP GM op 26 apr 2024
Thanks for the review and five star rating Sumit.

10/10 – Uitstekend

Eileen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked it all. The breakfast, the pool and the room.
1 nacht verbleven in april 2024
Reactie van BWP GM op 25 apr 2024
Thanks for your review and five star rating Eileen. I am pleased to see that you enjoyed our hotel.

10/10 – Uitstekend

Lisa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds were comfy and the room was in good condition. Breakfast was good too!
2 nachten verbleven in april 2024
Reactie van BWP FOM op 28 apr 2024
Lisa, thank you for taking a moment to share your experience at Pocaterra Inn and Waterslide. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

8/10 – Goed

Lyn

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We always love coming to this hotel. The staff are very friendly and the breakfast is superb. The rooms are always clean and we really enjoyed having a room on the main floor. Was kinda sad though how we asked if we could have the lawn chairs on our balcony so we could sit but as the day went on we saw that every other balcony got them but we didn’t, felt intentional. Would have liked to have sat on our balcony. Other than that our stay was very nice.
3 nachten verbleven in april 2024
Reactie van BWP GM op 25 apr 2024
Thanks for your review and valued feedback Lyn. Over the past week we have been transitioning from winter to summer at the hotel and this includes putting out balcony furniture. It is a lot of work and takes a few days to complete. I am sorry that you specifically requested chairs and they did not arrive. I am happy to say all of our balconies are now complete with tables and chairs.

10/10 – Uitstekend

Hee Yeon

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van BWP GM op 26 apr 2024
Thanks for the five star rating Hee Yeon.

10/10 – Uitstekend

Charmagne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van BWP GM op 25 apr 2024
Thanks for the five star rating Charmagne.

10/10 – Uitstekend

Bodour

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
First time in Canmore with my kids, its definitely good for family, kids loved the swimming pool and the slide, hope they make breakfast more flexible with options and different from day to day! Other than that! I would comeback to it again definitely! Its a good location
2 nachten verbleven in april 2024
Reactie van BWP GM op 24 apr 2024
Thanks for your review and five star rating Bodour.

10/10 – Uitstekend

Simeon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay, friendly and helpful staff. Would recommend for one or more nights
1 nacht verbleven in april 2024
Reactie van BWP GM op 24 apr 2024
Thanks for your review and five star rating Simeon.

8/10 – Goed

Linda

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good breakfast comfortable beds.
2 nachten verbleven in april 2024
Reactie van BWP GM op 24 apr 2024
Thanks for taking the time to review your recent stay with us Linda.

10/10 – Uitstekend

Kirk

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The kids loved the pool, breakfast was great. Blankets could use some help, but everything was great.
1 nacht verbleven in april 2024
Reactie van BWP GM op 24 apr 2024
Thanks for your review and five star rating Kirk.

10/10 – Uitstekend

Saroj

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk lady was great.
1 nacht verbleven in april 2024
Reactie van BWP GM op 23 apr 2024
Thanks for your review and five star rating Saroj.

10/10 – Uitstekend

Madison

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van BWP GM op 24 apr 2024
Thanks for the five star rating Madison.

10/10 – Uitstekend

Nerissa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a blast! The room and breakfast was very nice. My son loved the waterslide. I tried the sauna it is okay but not much steam. We will definitely be back!
2 nachten verbleven in april 2024
Reactie van BWP GM op 23 apr 2024
Thanks for your review and five star rating Nerissa.

6/10 – Redelijk

Lili

Reisde met familie en kleine kinderen
Positief: Personeel en service
We had a beautiful room but the blankets on the beds were terrible. There was sheets over sheets no proper blanket that kept a person warm. There wasn’t even a fitted sheet on the mattress just a flat sheet so a person would just get lost with all these sheets during the night. Very uncomfortable. But the breakfast was amazing! And the pool was great but a little too cold so lots of parents just sat in chairs and watched their kids instead of going into the water cause it was just very brisk.
Reactie van BWP GM op 23 apr 2024
Thanks for your review and valued feedback Lili.

10/10 – Uitstekend

Maria Regina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were happy of how spacious the room was. There’s 5 of us and everyone slept comfortably. The breakfast was amazing! Easy check in and checknout!
1 nacht verbleven in april 2024
Reactie van BWP GM op 22 apr 2024
Thanks for your review and five star rating Maria. I am pleased to see that you enjoyed our hotel and the complimentary breakfast that we serve each morning.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel and excellent service
2 nachten verbleven in april 2024
Reactie van BWP FOM op 21 apr 2024
Thank you for your review Jessica. I am pleased that you enjoyed your stay at our hotel.

10/10 – Uitstekend

Diane

Reisde met familie
Nothing negative to say. The facilities, amenities, staff and breakfast were all excellent!
1 nacht verbleven in april 2024
Reactie van BWP FOM op 21 apr 2024
Thank you for the great review Diane. It’s an honor to be recognized. We hope you’ll come back soon.

10/10 – Uitstekend

Jayne

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was kind enough to allow us for an early check in. We enjoyed the pool and waterslide. Complimentary breakfast was excellent. Over all the hotel is good.
1 nacht verbleven in april 2024
Reactie van BWP FOM op 21 apr 2024
Thank you for your great review Jayne. We work hard to offer high-quality service to every guest. We made sure to share this feedback to our staff to give them the recognition.

10/10 – Uitstekend

Hilary

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Waterslide is a lot of fun, breakfast is varied and generous, enjoyed our stay very much.
1 nacht verbleven in april 2024
Reactie van BWP FOM op 21 apr 2024
Thank you for your review Hilary. I am pleased that you enjoyed your stay at our hotel. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Diane, Ponoka

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is exceptional
4 nachten verbleven in april 2024
Reactie van BWP FOM op 20 apr 2024
Thank you for your wonderful review Diane. Have a lovely day.

10/10 – Uitstekend

Curtis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van BWP FOM op 21 apr 2024
Thank you for sharing an excellent rating on your recent stay. Have a wonderful day.

10/10 – Uitstekend

Daniel, Edmonton

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome hotel for spending a weekend in the mountains! My little one enjoyed the facilities: pool, water slide, jacuzzi, sauna.
1 nacht verbleven in april 2024
Reactie van BWP FOM op 20 apr 2024
Thank you so much for taking the time to leave an excellent rating Daniel. We really appreciate your business. Please let us know what we can do for you in the future.

10/10 – Uitstekend

Shawn

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall good experience.
1 nacht verbleven in april 2024
Reactie van BWP FOM op 20 apr 2024
We really appreciate you taking the time to share your rating with us Shawn. We look forward to seeing you again soon.

10/10 – Uitstekend

Anita

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked the fireplace, awesome breakfast
2 nachten verbleven in april 2024
Reactie van BWP FOM op 20 apr 2024
Thanks so much for sharing your experience with us Anita. I'm glad you liked the fireplace and breakfast. We hope to see you again soon.