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Beoordelingen van Windtower Lodge and Suites

3 out of 5
Windtower Lodge and Suites
160 Kananaskis Way, Canmore, AB

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 167 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 367 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 260 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 132 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 74 van 1000 beoordelingen" "

7,4/10

Netheid

7,6/10

Personeel en service

7,2/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Booking for 4 and only 1 double bed
Got a nice suite but only for 2 and we booked 4. Was a long walk from elevator so lot of dragging with our luggage and then again to other room. Breakfast was good.
1 nacht verbleven in augustus 2018
Reactie van Ken op 9 aug 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kenneth Belleperche Manager of Business Retention & Social Media

4/10 – Matig

Craig

Negatief: Personeel en service
Too hot to sleep.
The thermostat did not work, making the room too hot to sleep despite opening the windows.Several attempts to contact the hotel went unanswered.Left after one night of two night stay as I was feeling ill due to lack of sleep.Getting to room was an obstacle course due to mattresses in hallway from renovations.Hallways were filthy due to renovations.The room itself was fairly clean though. Can not recommend due to lack of management feedback or concern.
2 nachten verbleven in april 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service
When we arrived, Expedia hadn’t booked us into the hotel. So we had no reservations the hotel, even though I had a reservation number. Plus there wasn’t anyone at the front desk, had to call to get service! The girl that cam to help me was wonderful! It took her about a half hour to get us checked in by calling Expedia! Expedia still didn’t help her with our booking! This was more of a Expedia issue! Hotel was very run down from my last stay about 6 years ago! Would book this hotel ever again! Not sure I’ll us Expedia again either!
1 nacht verbleven in maart 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
The suites are smaller but are perfect for 2 to 4 ppl. Underground parking was easy access in and out. No bbq or chairs on our patio & there was some construction but no bother to stay. Pillows are hard, beds are good & had all amenities we needed.
2 nachten verbleven in maart 2021

8/10 – Goed

Viola

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice 3 day stay
We stayed in a room with kitchen and private bedroom. It was clean and spacious. Very private, with a balcony and amazing views. I will be coming here again for sure.
3 nachten verbleven in maart 2021

4/10 – Matig

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service
Booked and paid for a suite. Then an hour before we were going to leave for Canmore I got a phone call and was told they were sold out and that we were going to be switched to a standard Queen room. After saying that was not ok and waiting for another hour we ended up with the room we booked. Gong show. Showed up and nobody was at the office. Finally found someone and after getting our room keys they didn’t work.
2 nachten verbleven in maart 2021

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
This hotel was very clean, quiet, with a comfortable bed. Staff was friendly and was easy to get settled. Room was much smaller than I expected with no secondary seating. Photos definitely made it seem larger. While I had a great stay the price point for such a small room can be steep
2 nachten verbleven in maart 2021

8/10 – Goed

Sherry

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Affordable and spacious.
Stay was good, unit was a little older but clean and comfortable. We were expecting two twin beds and a queen in a two bedroom but there was two queens one in each bedroom and a pullout couch. So it was fine and supported our family needs but there were no extra blankets for the pullout couch. Luckily we had an extra blanket with us. We would stay there again.
1 nacht verbleven in maart 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Location was good. Pullout coach was dirty with clothing and food left behind when you pulled it out the mattress was stained - gross!
2 nachten verbleven in februari 2021

10/10 – Uitstekend

Brian, Alberta

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing I didn’t like was the bed as it was to soft and we both sunk to the middle. Other than that everything was good .
2 nachten verbleven in januari 2021

4/10 – Matig

Chris, Calgary

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Nice property, our bed was way to soft and had a terrible sleep
1 nacht verbleven in januari 2021

6/10 – Redelijk

Derek

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
The condo was nice and was a great value for Canmore. The only thing negative thing I have to say is the bed in the condo we stayed in was horrible.
2 nachten verbleven in december 2020

8/10 – Goed

Amy

Reisde met familie
Positief: Netheid, personeel en service
Perfect location for Banff and Kananaskis visits
The suite we stayed in is perfect for family, the kitchen is a good size. We requested for queen bed in the room but there was no available, joining the two twin bed is not the best idea. There was a little view on the first floor as they are still working on the renovation of the other rooms. I like that there was laundry ensuite, my kids mess up their snow pants when we went skii at kananaskis. Its a good location to stay if you want to explore banff and kananaskis in two daysso you dont have to go from one hotel to the next. reasonable and good size for family. We enjoyed our family break in this hotel.
2 nachten verbleven in december 2020

8/10 – Goed

Geverifieerde reiziger

5 nachten verbleven in december 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Personeel en service
Average with paid parking
The room was small,nice and clean. The door would not open easily , sometimes one needs to try 10+ times. Definitely an issue with those cards that were all laying over the receptionists desk . 2 people ahead of me were offered free parking while I was asked to pay for it. Difficult to find parking in the area. The building is shared with residents who live there permanently.
1 nacht verbleven in september 2020

4/10 – Matig

Allan

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
Great property. Signs in room say wait 6 hours for floor heat, not working. Electric fireplace worked, but had to turn off and on manually throughout stay, freeze or sweat if you don’t. Generally they don’t care. Exit signs dangling by a wire. No coffee in rooms,they had tea and decaf, how hard to go get coffe at grocery store. Too bad, great property poor management.
2 nachten verbleven in oktober 2020

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2020

8/10 – Goed

Christophe, Edmonton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is excellent although some areas of the property are a little outdated. Everything is clean and tidy, and for the price point it'd be hard to do better!
1 nacht verbleven in oktober 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen
1 nacht verbleven in oktober 2020

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2020

8/10 – Goed

Anastasia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a great place to stay. The room was pretty warm, even though it was October in Canada, but they had a fan and we opened the window for the night. We will definitely stay again.
1 nacht verbleven in oktober 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Nice Room, bad bed
The room was nice and cozy but the king size bed was sagging badly and was propped up by a 2x4 leg. Other than that it was a great stay
1 nacht verbleven in september 2020

8/10 – Goed

Curtis

Reisde met familie
Positief: Netheid, personeel en service
Quality under renovation
The room was equipped with all modern equipment, however the thermostats did not control the temperature so it was 25° regardless of what we set. The renovations seemed so rushed Dents on the window sills from installation, a paint stain on the floor. Just cosmetic errors. The booking site does not list dog friendly, and the hotel webpage is out of date. Not all the additional stuff like the hot tubs or resturaunt are open. Would recommend calling to confirm what room you would be set up in as we had Hi way 1 outside our window droneing throughout the night as we had to leave our windows open all night.
3 nachten verbleven in oktober 2020

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I needed a place to rest my head before a 4am wake-up call, so didn't want to spend a fortune. The Windtower fit that bill nicely. There was some noise transfer, the room was just ok, and the bed wasn't all that comfortable - but you get what you pay for.
1 nacht verbleven in oktober 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2020

8/10 – Goed

Joe, Edmonton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean and ideal for a night’s stay. Room was small but had everything I needed. The guests upstairs were very loud and unfortunately there was no staff at front desk to bring this up with. Overall, I liked the property.
1 nacht verbleven in september 2020

2/10 – Ontzettend slecht

Gordon

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in oktober 2020

10/10 – Uitstekend

Nakita

1 nacht verbleven in september 2020

10/10 – Uitstekend

Tricia, Edmonton

Positief: Netheid, personeel en service
Very nice, clean and quiet. Loved the deck. Underground parking was bonus.
2 nachten verbleven in augustus 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2020

6/10 – Redelijk

Larissa

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mediocre at best.
Hotels.com said check in time was 3:00. We arrived at 3:45 and were told our room was not ready. We stood and waited for 30minutes for our room to be cleaned. Once the room was ready it was clear cleaning had been rushed (holes in bedding, missing glasses and cups etc). Many other places in town better than Wind Tower for the same price.
1 nacht verbleven in augustus 2020

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in augustus 2020

8/10 – Goed

Brad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was very clean and cozy. Unfortunately, there was no hot water in the morning.
1 nacht verbleven in augustus 2020

8/10 – Goed

Dean, Edmonton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is very nice for the price. It is conveniently located within walking distance of town center. Only drawback we had was the lack of air conditioning. Not normally a problem for Canmore but we were visiting during a hot spell. Still, the room temperature remained comfortable.
2 nachten verbleven in augustus 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in augustus 2020

6/10 – Redelijk

MsMtnMe, Calgary,AB

Reisde met huisdieren, Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed during very hot weather and it was miserably uncomfortable. They gave fans but was still uncomfortably too hot for good sleep. Front desk staff were not very friendly but maybe they were also hot and uncomfortable. Have stayed at other condo hotels and they were better appointed. Room size was good and liked the location though.
2 nachten verbleven in augustus 2020

8/10 – Goed

Tracy

1 nacht verbleven in augustus 2020

4/10 – Matig

Geverifieerde reiziger

2 nachten verbleven in juli 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not recommended
I didn’t/couldn’t stay...I booked on Hotels.com. Went to the hotel. Waited in the lobby for 20 minutes to check in, not a soul in sight. I called the hotel and watched the phone ring. Hotels.com, called the hotel - I watched their call ring. I helped myself to a pen and paper from behind the front desk - left a note - booked and am staying at a different hotel. In all my years of travelling this is a first. Absolutely horrible experience.
1 nacht verbleven in juli 2020

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in juli 2020
Reactie van Front Desk op 15 jul 2020
Thank you!

10/10 – Uitstekend

Karen, Alberta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The receptionist was very welcoming and did a great job when I had an issue with my original room. She prom-solved it, no questions asked even though she was currently off site, and came back to the hotel to assist me. Location is easy to access of the highway and walking distance from restaurants and grocery stores. Would definitely stay again!
1 nacht verbleven in juni 2020
Reactie van Andrea Hanlon - FDM op 4 jul 2020
Hello Karen, we are very happy that you enjoyed your stay with us here at the Windtower Lodge & Suites. We go above and beyond to providing the best customer service experience to our guests. When planning any future travel to Canmore, we would be more than happy to have you stay with us again. Cheers, Andrea Hanlon Front Desk Manager

8/10 – Goed

Cameron

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met huisdieren, Reisde met partner, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From the last time we stayed here till now it was a complete 180 in terms of guest experience overall. This time the room wasn’t cleaned properly, the restaurant was shut down, it was dark and gloomy, we had to turn on and remove the cover for the hot tub if we wanted to use it. The customer service was poor and not the standards we would expect. Would suggest staying elsewhere for a better “getaway” experience.
1 nacht verbleven in februari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Having a full kitchen was great, did not have to eat out
1 nacht verbleven in februari 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
The parking lot was filthy. Elevators and the elevators need work.
1 nacht verbleven in februari 2020

4/10 – Matig

buck (brian)

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
there was no bar/lounge restaurant, the bath tub did not drain properly..you were standing in water as you took a shower, there was no outdoor hot tub, the shower head was loose from the wall, the bathroom floor was not the cleanest, the hooks that held the shower curtain were bent so bad that they could not be fastened closed. The opening mechanism for the window was loose and looked like it was coming apart.
3 nachten verbleven in februari 2020

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It was weird. The amenities were ot so great. The room was super small and cramped. It was really hit in the room. I was underwhelmed. Ive stayed in better places for less money in canmore with free breakfast.
2 nachten verbleven in februari 2020

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, personeel en service en voorzieningen
Noisy and unable to sleep the second night. Noisy at 0100 then again at 0300. I finally fell asleep at 04000 or later😩
2 nachten verbleven in februari 2020