2/10 – Ontzettend slecht
Geverifieerde reiziger
Zakenreiziger
23 mrt 2019
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Garden Closed: Unacceptable angry attitude of owner when questioned about not having mentioned gardenclosure on hotel’s site. Unpleasant experience.
By arrival I found that the nice garden-advertised on Mademoiselle’s site, without any warning of closure-was shut to public, filled with concrete bags, sand and other materials for reconstruction, for the weeks still to come. When I expressed my disappointment for not being able to access the garden during sunny hours, the owner, Alan, reacted with out of proportion anger, said that ‘“everybody” knows that a garden is shut out of season, that the garden will be open next week (!) and if I don’t like it, I can go to another hotel’ ! By then it was late and there was nobody else around, I was the only guest in the hotel, so I decided to stay; but it felt almost weird to be treated with such dismissive anger by an Expedia advertising hotel owner.
Next day Alan showed more displeasure by not cleaning my room-just made the bed- neither change the wet towels, empty the garbage bins or provide coffee capsules.
What a pity one does not get refunded by Expedia, otherwise I was gone form there, of course.
Luckily the day after the atmosphere in Madmoiselle changed for the better when the lady-owner arrived and a proper cleaner came.
Am asking the owners of Mademoiselle to place a correction about the garden on the hotel site saying it is onder construction, and date the garden is open again for public.Hope to reed it soon. Cornel
Geverifieerde reiziger
3 nachten verbleven in maart 2019