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Beoordelingen van Le Paradis S. Hotel

3 out of 5
Le Paradis S. Hotel
28, Rue 19 K , Cap-Haitien

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 12 van 31 beoordelingen" "
Gastenscore: 8 - Goed. 10 van 31 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 31 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 31 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 31 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

KETTELY

Reisde met een groep
Negatief: Comfort kamer
Not a good experience
I had to cut my stay to 1day. I couldn’t sleep. No AC, no hot water for shower and very noisy
2 nachten verbleven in januari 2024
Reactie van Management op 5 feb 2024
That is inaccurate! Every single hotel are facing the same challenges. This is the first time one of our customer has some multiple difficulties. I believe if the customer addresses those issues to our staff it would have been resolved. We do apologies for any inconvenience, but I wish he or she could have addressed the issue to our staff to see how we can help them.

2/10 – Ontzettend slecht

Jeff

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Management op 22 jan 2024
There are no explanations for this rating, so I don’t know where to start. We do the best to keep everyone happy and satisfied, but some of the customers are completely forgot the situation of the country. I do apologize for any unsatisfactory, but I wish I knew the problem so I can fix it.

8/10 – Goed

Antoine

Positief: Personeel en service, staat van de accommodatie en faciliteiten
It was overall a good experience. They should have hot water especially in the morning for showers. The service was hors pair.
6 nachten verbleven in december 2023
Reactie van Management op 22 jan 2024
Thank you for choosing Le Paradis S. Hotel!!! I will check with the staff to see the reason why you were not able to find hot water that morning. We are going to check on that issues, so it can fix right away.We are so sorry for the inconvenience!!!!!

2/10 – Ontzettend slecht

Renauld

2 nachten verbleven in december 2023
Reactie van Manager op 5 jan 2024
We do not know why this customer rating us so low because he was very and satisfied base of what the staff told me.

10/10 – Uitstekend

John

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I spend a great time with them! Very clean property and very nice people, the service is awfully 😍😍
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Abdoulaye

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was nice, but unfortunately the situation in Haiti is catastrophic
5 nachten verbleven in oktober 2023

8/10 – Goed

Mario

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Lourdemy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was wonderful warm and inviting they took real good care of us during our stay and very friendly definitely will be returning again. Great location
7 nachten verbleven in maart 2023
Reactie van Manager op 10 apr 2023
We will to see you again and continue to make you feel like home.Thank you!

4/10 – Matig

Massenet

Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Foods and drinks too expensive..The toilet door was damaged and never repaired it..No air conditioning…
4 nachten verbleven in februari 2023
Reactie van Manager op 1 mrt 2023
I am sorry for the inconvenience, but I am sending a message to the front desk to exchange the room for you . I Will ask for them to change you to a better room. We never had any problems like that before.

8/10 – Goed

Romel

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, the staff was so nice. See you again!
Reactie van Management op 28 dec 2022
Thank you for choosing Le Paradis S. Hotel ! We really appreciate your business. Have a Bless New Year!

2/10 – Ontzettend slecht

samuel

2/10 – Ontzettend slecht

Julien, Dania Beach

Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good food but no electricity
Reactie van Manager op 28 dec 2022
We are so sorry for the electricity issues, but due to the situation of Haiti no Hotels are able to function the same way anymore. As for Le Paradis S. Hotel, we are doing our best to make sure the solar system work as back up

10/10 – Uitstekend

NOVENS, Brockton

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is owesome, nice neighborhood, friendly people around specially good staff ,delicious food and people from the personel ,they do care for customers. Thank you so much!!!!!
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

NOVENS, Brockton

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place has everything people deserve to stay. From my experience. I would be more than glad to come back. Thanks to the staff members.
1 nacht verbleven in oktober 2022
Reactie van Manager E op 20 okt 2022
Good morning,It was a pleasure having you at Le Paradis S. Hotel and thank you for choosing us for your stay. Reach out to us anytime you decide to visit in the future for your welcome accommodations.

2/10 – Ontzettend slecht

renaud

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
in the adds they said, there's pool and parking. they were wrong. No A/C for my entire stay. flies all over
2 nachten verbleven in oktober 2022
Reactie van Manager op 11 okt 2022
I believe every Hotels in Haiti are doing the best they can with the government situations with security and prices in the fuel. We do have AC’s in every single rooms, but we cannot running them 24/4 dues to fuel issues for everyone. We do have reservations parking and other parking available for the clients to drop the cars and we drive them back to the hotel and that is 10 minutes away. As for the flies, that is impossible. We are one of the most cleanest Hotel in Cap- Haitien. We do not have pool! The beach is 20 minutes from the hotel.

8/10 – Goed

Sheila

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was extremely helpful when it came to accommodating my little one and I who is autistic. The fact that it's Haiti, with electrical power issues they made it work to the best of their abilities.They honestly do have sweet, caring, respectful and hard working staff.
7 nachten verbleven in augustus 2022
Reactie van Management op 27 aug 2022
It was a pleasure having you and the family at Le Paradis S. Hotel and I hope you were doing our best to make sure all of you had a great stay . Our goal is to treat customers like family and make sure they feel comfortable. I hope to see you guys soon.Thanks!

8/10 – Goed

Jucard

10 nachten verbleven in juni 2022

6/10 – Redelijk

Steve, NY, NY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
TV was inoperable, AC worked only sometimes, but that was mostly due to the spotty city electrical system. I was provided with a fan. Chef was excellent, but most of the staff had little hospitality ability, although they were all very nice. Considering that this is Haiti, my experience was acceptable.
2 nachten verbleven in februari 2020
Reactie van Paradise op 26 feb 2020
Good morning, We are sorry for the AC issues, but you know Haiti situation. We do have electricity 24/7 to make sure our customers have a great time no matter what. I will make sure that TV changed from that room. Anything else that I can do better to make your next stay better, please feel free to reach out to me Evans Belizaire Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2020
Reactie van Paradise op 26 feb 2020
I really appreciate for choosing Le Paradise S. Hotel and we will do our best to make your next visit better.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent, considering limitations due to the star of the country's infrastructure.
4 nachten verbleven in april 2019

8/10 – Goed

Mardi, Toronto

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I have to be totally fair here and say that while the hotel was not exactly as advertised (not really anything like the description), our stay here was pleasant enough. We LOVED the location - central to everything and we were able to walk all around the town. Our room was large with efficient aircon (+ a ceiling fan), cable TV (not a must but a nice touch) and we had plentiful hot water. Wifi worked pretty well (though electricity went on and off during the nights). Staff spoke French + were very friendly and helpful). However, let me address a few of the claims about the hotel in the description for those booking based on that alone: - No swimming pools - Restaurant for breakfast only (a choice between "oatmeal" and spaghetti + toast, fruit and juice), no bar/ lounge - No rooftop terrace (there is a rooftop but there is no "terrace" and there is a loud generator up there) - Roundtrip airport shuttle (available 24 hours) and an area shuttle is just taxis. - There is no onsite self parking or valet parking (we booked a Queen Standard Room) - No Egyptian cotton linens in room - No rainfall showerhead - No refrigerator So, all that aside, the hotel was perfectly adequate, Just not as advertised.
3 nachten verbleven in december 2018
Reactie van Evans op 11 jan 2019
Good afternoon and Happy New Year! I am very sorry about the confusion when it comes to rooftop, valet parking, rainfall shower and Refrigerator. I will double check the descriptions tonight to make sure everything is up to date. All the rooms have fridge except the simple rooms. We do have a private parking outside the hotel for several cars and 1 internal parking at the hotel for first come first serve. Please let me know if anything else that I can help you with .

10/10 – Uitstekend

Geverifieerde reiziger

It is so nice to be at the paradise hotel,there has a special service and also the staff is very friendly.
1 nacht verbleven in september 2018
Reactie van Le Paradis S. Hotel op 19 sep 2018
Thank you for choosing Le Paradis S. Hotel for your staying while you were in Cap- Haitien. We are doing our best to keep every customer happy and we will be very appreciated for any feedback , so we can make things better. We hope to see you soon! We also posted some special on Expedia every Wednesday.

10/10 – Uitstekend

Carmen Limary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2018
Reactie van Manager Evans op 5 jul 2018
Thank you for staying at Le Paradis S. Hotel! I hope your stay was well accommodating to your need and hopefully you will be back again. Let me know when will Be your next vacation, so I can send you special for your stay . Manager Evans Thanks again for the positive feedback!

10/10 – Uitstekend

Michael-Ray, Tampa, FL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel in central location - Cap Haitian
The hotel is located walking distance from most bars, restaurants, etc. in Cap Haitian. The breakfast is good (try the oatmeal with milk), and the rooms all have AC and the staff is friendly. (Not much English, so be prepared if you don't speak creole.) I enjoyed my stay here!
2 nachten verbleven in december 2017
Reactie van Paraddis op 12 jan 2018
Le Paradis S. Hotel would like to thank you for the review. We are working on getting some people who can speak English. As for the internet , we don't have much contrtol over it bescau it is a private comoany . sometimes it works good and sometime the service is not good

8/10 – Goed

Rose, St Albans, NY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a great experience. I am very satisfied. Great staff. It is well located, where you can go anywhere without problem. Good breakfast. Excellent food. I won't hesitate to recommend this hotel to anyone. I traveled with my family, all were very happ about their stay.. I will be back!
5 nachten verbleven in augustus 2017

8/10 – Goed

Aland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel
Have a problem and they will fix it
2 nachten verbleven in augustus 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

4/10 – Matig

Philippe, Chambon sur Voueize

Negatief: Comfort kamer
False description of the hotel
Terrible. Extremely expensive. False advertising (no pool). Very thin shutters so that I was awake at 5:00 in the morning. The picture was taken at 5:00 am. Poor noise proofing. There was a blasting stereo next door in the street so I could not get any sleep before midnight. A complete disaster. Only plus: a fairly friendly (and clueless) staff. Wifi was terrible and worked only 25% of the time.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Not what we paid for
Here are the positives: The bed was one of the comfiest I have slept on in a long time. The room - even though it was in the middle of the town and facing the street - was super quiet. The aircon worked, and the shower was nice. The security guards were sweet, and the breakfast was passable. But here are the big negatives: the evening receptionist was totally unhelpful and couldn't be bothered with us at all, which didn't set the eight tone as she was the first person we met. The WiFi never worked, nor did the television - not such a big deal, but they should not advertise something they essentially do not have. No English is spoken here - not necessarily a requirement in Haiti, but if you don't speak French or Creole, you should be aware that communication will be impossible. Also, when we arrived in the room we discovered that it had none of the features we had booked and paid for on hotels.com, including a queen sized bed, rainfall shower and Egyptian cotton sheets (we were looking for something a little flasher than normal, as it was not only New Years Eve but also the start of our honeymoon). When we brought this to the receptionist's attention, she showed us the room that did in fact have all these features - but then told us it was 90 dollars more. I don't know if this misrepresentation was the fault of the hotel or hotels.com, but either way, the situation was handled poorly. The hotel was totally empty as well, so they could have easily moved

10/10 – Uitstekend

Eunsouk, Virginia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very satisfied !!!
All staffs were so nice and ready to help. Hotel location was good for us to be in center of haitien people. Room was clean and the food was served as at home.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One of the best
Great friendly staff, nice comfortable room ,excellent services.... My only request is to set up a better WIFI....