Geverifieerd
2/10 – Verschrikkelijk
Geverifieerde reiziger
6 feb 2020
Negatief: Personeel en service
We arrived straight off a plane wanting to go to the cricket next door. We were told that there had been a "system error" and that we couldn't stay there. We were being moved to a different hotel nearer the city centre. The whole point of booking this hotel was that it is 5 minutes walk from the ground. With the game starting in 20 minutes, we would have missed the first 2 hours had we gone then. We were grudgingly given a temporary room in which to change and shower. After the game finished we went back to the hotel and a taxi driver turned up to take us to the new hotel. When he was told where it was he said he was not happy taking us there as the area was very rough. Indeed the hotel was also more like a backpackers hotel. I rang the Radisson saying this was completely unacceptable and they said they would work something else out. After half an hour sitting in the taxi in the rough neighborhood (exhausted having not seen a bed for 36 hours) we were eventually told to go to the Radisson Blu in the CBD (where we were welcomed and well treated with a good room). At no stage did the manager of the Park Inn emerge to help the staff who were really struggling and had to keep referring back to him/her. Really really poor.
Geverifieerde reiziger
1 nacht verbleven in februari 2020