Dear Guest We appreciate and value the time spent sharing the impressions of your stay at our Hotel, for us your feedback is the most important thing we can have since they allow us to improve our service every day. We will meet with each of the area chiefs to share their experience, all in order to improve. Thank you very much for choosing us. Sincerelly, Flor Isabel Vega Zafrané General Manager

Dear Guest.Thank you very much for your great appreciation of our services, this gives us great joy and satisfaction, because we work every day to give the best to our guests.Cordially.Flor Isabel Vega ZafranéGeneral manager.

We greatly appreciate the score given after living the experience at Hotel Armería Real! We appreciate even more that you have taken the time to share your perception with us. At GHL Collection Armería Real we strive to provide a service from the heart and we greatly value that this is reflected in the comments we receive from you.Thank you very much for choosing us during your visit to the beautiful city of Cartagena and for sharing your experience with us.Cordially.Flor Isabel Vega ZafranéGeneral manager

Reading such kind comments fills us with pride, it is the result of well-done teamwork. It is the greatest recognition of the daily work of those of us who form this great family such as GHL Collection Armería Real. Thank you for telling us about your kind experience.We hope to have your presence on your next visit to the city of Cartagena.Cordially.Flor Isabel Vega ZafranéGeneral manager.

Reading such kind comments fills us with pride, it is the result of well-done teamwork. It is the greatest recognition of the daily work of those of us who form this great family such as GHL Collection Armería Real. Thank you for telling us about your kind experience.We hope to have your presence on your next visit to the city of Cartagena.Cordially.Flor Isabel Vega ZafranéGeneral manager.

We greatly appreciate the score obtained after living the experience at our Hotel Armería Real! We are most grateful that you took the time to share your insight with us. At GHL Collection Armería Real we strive to provide a service from the heart and we greatly appreciate that it is reflected in the comments we receive from you. Thank you very much for choosing us during your visit to the beautiful city of Cartagena and for sharing your experience with us.Cordially.Flor Isabel Vega ZafranéGeneral manager

Thank you for choosing us and for sharing your experience. It fills us with great happiness and pride to know that your stay was excellent and that you enjoyed each of our services. We look forward to hearing from you and I want you to know that we are all here for you. Receive a cordial greeting. We hope to welcome you again on a future visit.Cordially.Flor Isabel Vega ZafranéGeneral manager

Dear Ms. Barbara,We are grateful for having shared her experience with us, not filled with great joy at the score received from her.We hope to have the opportunity to serve you in the future.Cordially.Flor Isabel Vega ZafranéGeneral manager.

Dear Ms. Tanya.We appreciate you taking part of your time to share with us your experience in our Hotel, according to your observations regarding the cleaning service, you will be socialized with the housekeeping department to take the necessary corrective measures.We hope to welcome you again on your next visit to the city of Cartagena.Cordially.Flor Isabel Vega Zafrané.General manager.

Muchas gracias por su excelente puntaje, el cual compartiremos con todo nuestro personal, quienes quedaron muy complacidos con su presencia en nuestro hotel. Puntuaciones como estas nos animan a entregarnos cada día más al servicio que brindamos a cada uno de nuestros huéspedes.Cordialmente.Flor Isabel Vega ZafranéGerente General.

Reading such kind comments fills us with pride, it is the result of well-done teamwork. It is the greatest recognition of the daily work of those of us who form this great family such as GHL Collection Armería Real. Thank you for telling us about your kind experience.We hope to have your presence on your next visit to the city of Cartagena.Cordially,Flor Isabel Vega ZafranéGeneral manager.

Estimada Andrea.De acuerdo a la calificación obtenida, de antemano pedimos disculpas por cualquier eventualidad presentada al momento de su estadía con nosotros. Para Hotel Armería Real es importante atender y resolver cualquier petición o sugerencia que tengas. Estamos comprometidos a mejorar día a día y le pedimos que nos brinde la oportunidad de atenderlo en sus próximas visitas a nuestro Hotel Armería Real.Cordialmente.Flor Isabel Vega ZafranéGerente General.

Apreciada Paola.Leer comentarios tan amables nos llena de orgullo, es el resultado de un trabajo en equipo bien hecho. Es el mayor reconocimiento al trabajo diario de los que formamos esta gran familia como es GHL Collection Armería Real. Gracias por contarnos sobre su amable experiencia.Esperamos poder contar con su presencia en su próxima visita a la ciudad de Cartagena.Cordialmente,Flor Isabel Vega ZafranéGerente General

Dear Ms. JenniferWe really appreciate the score given to us for living the experience at Hotel Armería Real! We value it most if we have taken the time to share our perception with others. At GHL Collection Armería Real we strive to provide a service from the heart and we value much that is reflected in the comments we receive from customers.Many thanks for preferring us during your visit to the beautiful city of Cartagena and for sharing your experience with othersSincerely.Saray Estrada BallesteroReception and Quality Manager

Hola Estamos muy contentos de que su experiencia haya sido la mejor, nuestro objetivo siempre es que nuestros huéspedes se sientan como en casa y que su experiencia sea inolvidable, haremos extensivo su puntuación a todo nuestro personal. Esperamos que regreses.

Dear Mrs. MariaWe really appreciate the score given to us for living the experience at Hotel Armería Real! We value it most if we have taken the time to share our perception with others. At GHL Collection Armería Real we strive to provide a service from the heart and we value much that is reflected in the comments we receive from customers.Many thanks for preferring us during your visit to the beautiful city of Cartagena and for sharing your experience with othersSincerely.Flor Isabel Vega ZafranéGeneral Manager

Dear Claudia.Let us express our gratitude for her very good rating and comment. Your appreciation is essential to achieve excellence in our service. It is a pleasure for us to know that everything was perfect for you. Thank you very much for highlighting the kindness of the hotel team and the facilities. It will be a pleasure for us to welcome you back with your family and friends.Cordially,Flor Isabel Vega ZafranéGeneral manager.

Estimado Huésped.Agradecemos la puntuación obtenida tras vivir la experiencia GHL Collection Armeria Real, es gusto para nosotros saber que todo fue perfecto para usted.Esperamos poder volver a recibirle en su próxima visita a la ciudad de Cartagena.Cordialmente.Flor Isabel Vega Zafrané.Gerente General.

Dear Guest.We greatly appreciate the score given after living the experience at Hotel Armería Real! We appreciate even more that you have taken the time to share your perception with us. At GHL Collection Armería Real we strive to provide a service from the heart and we greatly value that this is reflected in the comments we receive from you.Thank you very much for choosing us during your visit to the beautiful city of Cartagena and for sharing your experience with us.Cordially.Flor Isabel Vega ZafranéGeneral manager.

Dear Guest.We greatly appreciate the score given after living the experience at Hotel Armería Real! We appreciate even more that you have taken the time to share your perception with us. At GHL Collection Armería Real we strive to provide a service from the heart and we greatly value that this is reflected in the comments we receive from you.Thank you very much for choosing us during your visit to the beautiful city of Cartagena and for sharing your experience with us.Cordially.Flor Isabel Vega ZafranéGeneral manager.

Leer comentarios tan amables nos llena de orgullo, es el resultado de un trabajo en equipo bien hecho. Es el mayor reconocimiento al trabajo diario de los que formamos esta gran familia como es GHL Collection Armería Real. Gracias por contarnos sobre su amable experiencia.Esperamos poder contar con su presencia en su próxima visita a la ciudad de Cartagena.Cordialmente,

Dear Eva.Let us express our gratitude for her very good rating and comment. Your appreciation is essential to achieve excellence in our service. It is a pleasure for us to know that everything was perfect for you. Thank you very much for highlighting the kindness of the hotel team and the facilities. It will be a pleasure for us to welcome you back with your family and friends.Cordially,Flor Isabel Vega ZafranéGeneral manager

Estimada Altagracia.Permítanos expresarle nuestra gratitud por su muy buena calificación y comentario. Su apreciación es fundamental para alcanzar la excelencia en nuestro servicio. Para nosotros es un placer saber que todo fue perfecto para ti. Muchas gracias por destacar la amabilidad del equipo del hotel y las instalaciones. Será un placer para nosotros darle la bienvenida nuevamente con su familia y amigos.Cordialmente,Flor Isabel Vega ZafranéGerente General.

Apreciado Álvaro.Permítanos expresarle nuestra gratitud por su muy buena calificación y comentario. Su apreciación es fundamental para alcanzar la excelencia en nuestro servicio. Para nosotros es un placer saber que todo fue perfecto para ti. Muchas gracias por destacar la amabilidad del equipo del hotel y las instalaciones. Será un placer para nosotros darle la bienvenida nuevamente con su familia y amigos.Cordialmente,Flor Isabel Vega ZafranéGerente General

Estimado Alfredo.Permítanos expresarle nuestra gratitud por su muy buena calificación y comentario. Su apreciación es fundamental para alcanzar la excelencia en nuestro servicio. Para nosotros es un placer saber que todo fue perfecto para ti. Muchas gracias por destacar la amabilidad del equipo del hotel y las instalaciones. Será un placer para nosotros darle la bienvenida nuevamente con su familia y amigos.Cordialmente,Flor Isabel Vega ZafranéGerente General.

Apreciado Sr Daza.¡Agradecemos enormemente la puntuación obtenida tras vivir la experiencia en nuestro Hotel Armería Real! Agradecemos más que se haya tomado el tiempo de compartir su percepción con nosotros. En GHL Collection Armería Real nos esforzamos por brindar un servicio de corazón y agradecemos mucho que se refleje en los comentarios que recibimos por parte de usted. Muchas gracias por elegirnos durante su visita a la hermosa ciudad de Cartagena y por compartir su experiencia con nosotros.Cordialmente,Flor Isabel Vega ZafranéGerente General.

¡Agradecemos enormemente la puntuación obtenida tras vivir la experiencia en nuestro Hotel Armería Real! Agradecemos más que se haya tomado el tiempo de compartir su percepción con nosotros. En GHL Collection Armería Real nos esforzamos por brindar un servicio de corazón y agradecemos mucho que se refleje en los comentarios que recibimos por parte de usted. Muchas gracias por elegirnos durante su visita a la hermosa ciudad de Cartagena y por compartir su experiencia con nosotros.Cordialmente,Flor Isabel Vega ZafranéGerente General

Thank you very much for sharing your review about Hotel Armería Real, it is very important for us to know. We are sorry that we did not meet your expectations, so please allow us to send you our most sincere apologies. At GHL Collection Armería Real we strive to improve every day, your opinion helps us a lot to achieve this. We hope to see you again soon.Cordially,Flor Isabel Vega ZafranéGeneral manager

DearLet us express our gratitude for your very good rating and comment. Your appreciation is essential to achieve excellence in our service. It is a pleasure for us to know that everything was perfect for you. Thank you very much for highlighting the kindness of the hotel team and the facilities. It will be a pleasure for us to welcome you back with your family and friends.Cordially,Flor Isabel Vega ZafranéGeneral Manager

In advance we apologize for any eventuality presented at the time of your stay with us. For Hotel Armería Real it is important to attend to and resolve any request or suggestion you may have. We are committed to improving day by day and we ask that you give us the opportunity to serve you on your next visits to our Hotel Armería RealCordially.Flor Isabel Vega ZafranéGeneral manager.

Estimada Sra Thales.¡Agradecemos enormemente la puntuación obtenida tras vivir la experiencia en nuestro Hotel Armería Real! Agradecemos más que se haya tomado el tiempo de compartir su percepción con nosotros. En GHL Collection Armería Real nos esforzamos por brindar un servicio de corazón y agradecemos mucho que se refleje en los comentarios que recibimos por parte de usted. Muchas gracias por elegirnos durante su visita a la hermosa ciudad de Cartagena y por compartir su experiencia con nosotros.Cordialmente,Flor Isabel Vega Zafrané.Gerente General.

Dear Mr JamesLet us express our gratitude for his very good rating and comment. His appreciation is essential to achieve excellence in our service. For us it is a pleasure to know that everything was perfect for you. Thank you very much for highlighting the kindness of the hotel team and the facilities. It will be a pleasure for us to welcome you back with your family and friends.Cordially,Flor Isabel Vega ZafranéGeneral manager

Dear guestWe apologize in advance for the eventuality presented with the water service during your stay with us; unfortunately it was a situation that arose unexpectedly and it was somewhat traumatic to resolve it in the shortest possible time. For Hotel Armería Real it is important to attend to and resolve any request or suggestion you may have. We are committed to improving day by day and we ask that you give us the opportunity to serve you on your next visits to the city of Cartagena.Cordially. Flor Isabel Vega Zafrané General manager.

Respetado Sr. Alberto.Reciba un cordial saludo por parte de GHL Collection Armería Real.Nos dirigimos a usted con el propósito de extender nuestros más sinceros agradecimientos por utilizar los servicios ofrecidos en nuestro hotel; hemos recibido con agrado su importante calificación con respecto a su estadía y nos complace grandemente que hicimos de su visita una experiencia memorableEsperamos que usted siga siendo uno de nuestros huéspedes frecuentes y así poder seguir brindándole un excelente servicio, al cual nos comprometemos a ofrecerle con los mejores estándares de calidad de nuestra cadena.Cordialmente.Flor Isabel Vega ZafranéGerente General.

Dear guest.Thank you very much for your excellent rating, which we will share with all our staff, who were very pleased with his presence in our hotel. Ratings like these encourage us to give ourselves more every day to the service we provide to each of our guests.Cordially. Flor Isabel Vega Zafrané General manager.

Dear Mr ChristopherLet us express our gratitude for your very good rating and comment. Your appreciation is essential to achieve excellence in our service. For us it is a pleasure to know that everything was perfect for you. Thank you very much for highlighting the kindness of the hotel team and the facilities. It will be a pleasure for us to welcome you back with your family and friends.Cordially.Flor Isabel Vega ZafranéGeneral manager.

Dear Angie.It is very pleasant for the entire team to know that you enjoyed our services and especially the attention received from our human resources. We hope to have the opportunity to serve you again and make you live a new experience.Cordially.Flor Isabel Vega ZafranéGeneral manager

Dear Danis.Let us express our gratitude for your very good rating and comment. Your appreciation is essential to achieve excellence in our service. For us it is a pleasure to know that everything was perfect for you. Thank you very much for highlighting the kindness of the hotel team and the facilities. It will be a pleasure for us to welcome you back with your family and friends.Cordially.Flor Isabel Vega ZafranéGeneral manager.

Dear Mrs. Renata.Reading such kind comments fills us with pride, it is the result of teamwork well done. It is the greatest recognition of the daily work of those of us who make up this great family such as the GHL Collection Armería Real. Thank you for telling us about your kind experience.We hope to be able to count on your presence on your next visit to the city of Cartagena.Cordially,Cordially,Flor Isabel Vega ZafranéGeneral manager.

Dear guest.We greatly appreciate the score obtained after living the experience in our Hotel Armería Real! We really appreciate you taking the time to share your insight with us. At GHL Collection Armería Real we strive to provide a service from the heart and we greatly appreciate that it is reflected in the comments we receive from you. Thank you very much for choosing us during your visit to the beautiful city of Cartagena and for sharing your experience with us.Cordially.Flor Isabel Vega Zafrané.General manager

appreciatedHelen.Reading such kind comments fills us with pride, it is the result of teamwork well done. It is the greatest recognition of the daily work of those of us who make up this great family such as the GHL Collection Armería Real. Thank you for telling us about your kind experience.We hope to be able to count on your presence on your next visit to the city of Cartagena.Cordially,Cordially,Cordially.Isabella VegaGeneral manager

Dear Mr NewWe really appreciate the score awarded after living the experience at Hotel Armería Real! We greatly appreciate that you have taken the time to share your perception with us. At GHL Collection Armería Real we strive to provide a service from the heart and we highly appreciate that it is reflected in the comments we receive from you.Thank you very much for choosing us during your visit to the beautiful city of Cartagena and for sharing your experience with us.Cordially.Isabella VegaGeneral manager

Estimada Maricely:Leer comentarios tan amables nos llena de orgullo, es el resultado de un trabajo en equipo bien hecho. Es el mayor reconocimiento al trabajo diario de los que formamos esta gran familia como es GHL Collection Armería Real. Gracias por contarnos sobre su amable experiencia.Esperamos poder contar con su presencia en su próxima visita a la ciudad de Cartagena.Cordialmente,Flor Isabel VegaGerente General.

Apreciada Lisandra.Permítanos expresarle nuestra gratitud por su muy buena calificación y comentario. Su apreciación es fundamental para alcanzar la excelencia en nuestro servicio. Para nosotros es un placer saber que todo fue perfecto para ti. Muchas gracias por destacar la amabilidad del equipo del hotel y las instalaciones. Será un placer para nosotros darle la bienvenida nuevamente con su familia y amigos.Cordialmente,Flor Isabel Vega Gerente General

Appreciated YeseniaLet us express our gratitude for your very good rating and comment. Your appreciation is essential to achieve excellence in our service. For us it is a pleasure to know that everything was perfect for you. Thank you very much for highlighting the friendliness of the hotel team and facilities. Based on your observation, we are revising and correcting the menu. It will be a pleasure for us to welcome you again with your family and friends.CordiallyIsabella VegaGeneral manager

Dear Mr Mystri.We are very sorry for the inconvenience generated with the lock of your room, which was resolved in the shortest possible time.As compensation, a la carte dinner was offered for you and your children only with the limitation of not including alcoholic beverages. The response was not immediate since what happened was outside administrative business hours.Once again we apologize for the inconveniences presented during your stay and for the hard time your little children experienced.We hope to have your visit on your next visit to the city of Cartagena.Cordially.Isabella VegaGeneral manager

Apreciada Claudia.Muchas gracias por su excelente puntuación la cual compartiremos con todo nuestro personal, el cual estuvo muy a gusto con su presencia en nuestro hotel. Puntuaciones como estas nos incentivan a entregarnos cada día más al servicio que le brindamos a cada uno de nuestros huéspedes.Cordialmente.Flor Isabel VegaGerente General

Apreciado Sr. Rene.Agradecemos la calificación otorgada después de su estancia en nuestro Hotel.Esperamos que seamos siempre su opción de alojamiento en su próxima visita a la ciudad de Cartagena.Cordialmente.Flor Isabel VegaGerente General.

Cher Monsieur Frédéric.Nous apprécions que vous preniez une partie de votre temps pour partager votre expérience dans notre hôtel, compte tenu de ce qui a été dit concernant la connexion Internet, il sera socialisé avec le service des systèmes pour prendre les mesures correctives nécessaires et que de telles situations ne se produisent pas encore.Nous espérons que lors de votre prochaine visite dans la ville de Carthagène, notre hôtel sera votre option d'hébergement.Cordialement.Isabelle VégaDirecteur général.