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Beoordelingen van Hotel Monaguillo de Getsemani

3.5 out of 5
Hotel Monaguillo de Getsemani
Calle del Guerrero, Carrera 10 # 29 - 72, Cartagena

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 108 van 173 beoordelingen" "
Gastenscore: 8 - Goed. 40 van 173 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 173 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 173 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 173 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Anne, Utrecht

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Leuk maar wel duur
Het hotel is mooi, maar de kamer kost wel veel voor wat het is. Kamers zijn klein, zwembad is heel klein en het is heel gehorig.
2 nachten verbleven in oktober 2018
Reactie van GM op 25 okt 2018
Beste Anne, hartelijk dank voor het delen van je ervaringen in Monaguillo. We zijn blij te weten dat u dacht dat het hotel mooi was, hoewel we er spijt van hebben dat het niet aan uw verwachtingen heeft voldaan. We proberen alle informatie op de meest transparante manier mogelijk te maken, zowel op onze website als in de OTAs, om verwarring of valse verwachtingen te voorkomen. Wij bieden u in dit opzicht een oprechte verontschuldiging. Met vriendelijke groet, Margarito Barreras General Manager

8/10 – Goed

Rafael

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
El hotel y los cuartos están limpios y cumplen las expectativas ofrecidas. Los tiempos de check in y out fueron excesivos, pueden mejorar la experiencia al cliente en estos dos puntos.
7 nachten verbleven in maart 2024
Reactie van Hotel Monaguillo op 2 apr 2024
Estimado Sr Rafael,Gracias por sus observaciones sus comentarios son muy valiosos para nosotros.Saludos,Tatiana FlorezFront Manager

4/10 – Matig

Graciela

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The AC didnt work correctly, not enough towels, the place smells funny
8 nachten verbleven in maart 2024
Reactie van Hotel Monaguillo op 2 apr 2024
Dear Mrs Graciela,We appreciate very much your comments are very valuable to improve, we offer our sincere apologies for the inconvenience caused we will take into account to improve this situation in our property. Our best wishes and we hope to have your visit in a next opportunity. Best regards Tatiana Florez Front Manager

6/10 – Redelijk

Juan

Positief: Netheid, staat van de accommodatie en faciliteiten
I would stay again in this property in they changed their check-in process and speed. They couldn't find a stamp on my passport and kept me waiting for hours. There was no clarity on which documents they needed, and although I spoke to the manager who said that it was solved, the girl from the front desk kept asking me for more and. ore documents via whatsapp. I've stayed at hundreds of hotels in Colombia and Cartagena and this had never happened to me before. They could have air conditioning in the lobby or at least better ventilation. It was my first time staying at the hotel and chose it due to the closeness to the port. Upon arrival I felt that I had made a mistake because the "lobby" is dark and hot, but the room was very clean, spacious and with good AC. In the morning the water pump of the hotel was not working and I couldn't take a shower, but the hotel acted promptly and gave me a room to shower in another of their hotels which was just one block away.
Reactie van Hotel Monaguillo op 23 mrt 2024
Dear Mr Juan,We appreciate very much your comments are very valuable to improve, we offer our sincere apologies for the inconvenience caused we will take into account to improve this situation in our property. Our best wishes and we hope to have your visit in a next opportunity. Best regards Tatiana Florez Front Manager

10/10 – Uitstekend

ELISEO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great locations, guest service was great and cleanliness as well. I would highly recommend it
1 nacht verbleven in maart 2024
Reactie van Hotel Monaguillo op 9 mrt 2024
Dear Mr Eliseo,We appreciate very much your comments are very valuable to improve, we offer our sincere apologies for the inconvenience caused we will take into account to improve this situation in our property. Our best wishes and we hope to have your visit in a next opportunity. Best regards Tatiana Florez Front Manager

6/10 – Redelijk

Claudia

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Es un hotel ubicado en Getsemaní, NO en la ciudad amurallada, el hotel está limpio, bien ubicado, buen desayuno. Las personas del front desk no son muy rápidas y desenvuelta, de resto OK. Hay parqueadero a pocos metros con costo, deberían informarlo en la página.
1 nacht verbleven in februari 2024
Reactie van Hotel Monaguillo op 9 mrt 2024
Estimada Sra. Claudia,Gracias por sus observaciones, sus comentarios son muy valiosos para nosotros.SaludosTatiana FlorezFront Manager

4/10 – Matig

TIANA

Negatief: Personeel en service
A disappointment
The hotel has very kind and careful people on its team, to whom we are grateful, with the exception of one of the employees who was extremely disrespectful when dealing with me personally, except for the mistake of the name Raissa. We arrived at 1:30 in the morning and I couldn't take a shower because the shower didn't have hot water or enough pressure. At 7:00 am, I indicated the problem and was told that it would be resolved in a few minutes. From then on, it was a nightmare: one maintenance employee, two maintenance employees and nothing to resolve effectively. We were told we would change rooms. It was already at 9am and nothing had been resolved. The employee Raissa questioned the fact that there was no pressure in the shower or hot water, despite her colleagues having already exposed the situation, insinuating that we were seeking undue advantage by changing rooms (previously, she showed us a room opposite the leisure area/swimming pool and which we could only enter after 12:00 pm: and I hadn't managed to take a shower yet). It was necessary to confront her directly and make her turn on the shower water in our presence in the room. Total nonsense. Finally, we were authorized to change rooms and this cost us another 2 hours of waiting (we later understood that they also carried out maintenance in the other room so that there would be hot water and adequate pressure in the water drop). We lost a morning in this unpleasant situation.
4 nachten verbleven in februari 2024
Reactie van Hotel Monaguillo op 12 feb 2024
Dear Mrs Tiana,We appreciate very much your comments are very valuable to improve, we offer our sincere apologies for the inconvenience caused we will take into account to improve this situation in our property. Our best wishes and we hope to have your visit in a next opportunity. Best regards Tatiana Florez Front Manager

8/10 – Goed

Lynn

Room was very small and photos online are definitely deceiving but the bathroom is clean and the area is great for tourists and close to the walled city. Good location.
5 nachten verbleven in januari 2024
Reactie van Hotel Monaguillo op 12 feb 2024
Dear Mrs Lynn,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van Hotel Monaguillo op 12 feb 2024
Dear Mrs Mary,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

8/10 – Goed

Tashanya

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The kindness of the staff. The entire hotel smelled like a spa.
4 nachten verbleven in november 2023
Reactie van Hotel Monaguillo op 15 nov 2023
Dear Mrs Tashanya,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

Kirian

1 nacht verbleven in november 2023
Reactie van Hotel Monaguillo op 7 nov 2023
Estimado (a)Gracias por sus valiosos comentarios, nuestro restaurante se caracteriza por ofrecer una experiencia inolvidable desde nuestra gastronomía y nuestra atención al cliente.Nos complace saber que cumplimos con sus expectativas, dia a dia trabajamos para ser los mejores y ofrecer una experiencia de calidad.Esperamos su visita en una próxima oportunidadSaludosTatiana FlorezFront Manager

10/10 – Uitstekend

Clara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Hotel Monaguillo op 21 okt 2023
Estimada Sra Clara,Sus comentarios son de suma importancia, le agradecemos mucho su excelente aporte. Sus observaciones son gratificantes para nosotros ya que trabajamos día a día para brindarle una experiencia inolvidable.Esperamos su visita en una próxima oportunidadSaludos cordialesTatiana FlorezFront Manager

10/10 – Uitstekend

Ramon Eudaldo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Hotel Monaguillo op 30 sep 2023
Estimada Sr Ramon,Agradecemos mucho sus comentarios son muy valiosos para nosotros nos complace mucho saber que cumplimos con sus expectativas de alojamiento.Esperamos sus visita en una proxima oportunidadGraciasTatiana FlorezFront Manager

10/10 – Uitstekend

LILIANA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Buen hotel
3 nachten verbleven in september 2023
Reactie van Hotel Monaguillo op 14 sep 2023
Estimada Sra. LilianaAgradecemos mucho sus comentarios son muy valiosos para nosotros nos complace mucho saber que cumplimos con sus expectativas de alojamiento.Esperamos sus visita en una proxima oportunidadGraciasTatiana FlorezFront Manager

10/10 – Uitstekend

Selene

Positief: Netheid, staat van de accommodatie en faciliteiten
Reactie van Hotel Monaguillo op 13 sep 2023
Dear Mrs Selene,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

Diana Fabiola

2 nachten verbleven in augustus 2023
Reactie van Hotel Monaguillo op 30 sep 2023
Estimada Sra Diana,Agradecemos mucho sus comentarios son muy valiosos para nosotros nos complace mucho saber que cumplimos con sus expectativas de alojamiento.Esperamos sus visita en una próxima oportunidadGraciasTatiana FlorezFront Manager

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
El hotel era increíble, muy cómodo y el personal era muy amable y servicial. La ubicación era increíble y estaba perfectamente situada para explorar los bares y restaurantes cercanos. El único pequeño inconveniente fue que en el área del jacuzzi no había nadie trabajando detrás de la barra a pesar de que se suponía que estaría abierta hasta las 8 pm. Esto no fue importante para nosotros, pero probablemente valga la pena mencionarlo. la comida estuvo deliciosa y en general todo fue increíble.
1 nacht verbleven in augustus 2023
Reactie van Hotel Monaguillo op 14 sep 2023
Estimada Sr James,Agradecemos mucho sus comentarios son muy valiosos para nosotros nos complace mucho saber que cumplimos con sus expectativas de alojamiento.Esperamos sus visita en una proxima oportunidadGraciasTatiana FlorezFront Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Hotel Monaguillo op 14 sep 2023
Estimada Sr Anonymous,Agradecemos mucho sus comentarios son muy valiosos para nosotros nos complace mucho saber que cumplimos con sus expectativas de alojamiento.Esperamos sus visita en una proxima oportunidadGraciasTatiana FlorezFront Manager

10/10 – Uitstekend

verenice

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy limpio el hotel, todo el servicio excelente!!
2 nachten verbleven in augustus 2023
Reactie van Hotel Monaguillo op 14 sep 2023
Estimada Sra. Verenice,Agradecemos mucho sus comentarios son muy valiosos para nosotros nos complace mucho saber que cumplimos con sus expectativas de alojamiento.Esperamos sus visita en una próxima oportunidadGraciasTatiana FlorezFront Manager

10/10 – Uitstekend

Luz Stella Jimenez

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ariel is an excellent host
5 nachten verbleven in augustus 2023
Reactie van Hotel Monaguillo op 13 sep 2023
Dear Mrs Luz Stella,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

Christine

3 nachten verbleven in juli 2023
Reactie van Hotel Monaguillo op 18 jul 2023
Dear Mrs Christine,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

Courtenay Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved the customer service and security. Everyone was kind and helpful. Great for solo travelers!
4 nachten verbleven in juli 2023
Reactie van Hotel Monaguillo op 10 jul 2023
Dear Mrs Nicole,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

Marcel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect for a long city weekend! Highly recommendable.
3 nachten verbleven in juni 2023
Reactie van Hotel Monaguillo op 10 jul 2023
Dear Mrs MarcelYour comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

Alicia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent service.
6 nachten verbleven in juni 2023
Reactie van Hotel Monaguillo op 16 jun 2023
Dear Mrs Tanya,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

2/10 – Ontzettend slecht

Alexandra

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was no running water in our room meaning no shower, brushing teeth or flushing the toilet. Then they refused to give us a refund. Finally the offered us to stay at their sister hotel after we had already made other arrangements. Absolutely terrible.
2 nachten verbleven in mei 2023
Reactie van Hotel Monaguillo op 10 mei 2023
Dear Mrs Alexandra,We offer our sincere apologies for not meeting your expectations of accommodation, our staff works every day to be an unforgettable experience and above all accompanied by an excellent staff which is dedicated to generate a good stay.Have a great timeTatiana Florez Front Manager

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten
Leaking toilet water on bathroom floor
Would rather not leave a bad review, but our bathroom was continually covered in toilet water from a leaking toilet, and we had to ask to replace a comforter with an odd stain on it. The hotel refused to compensate us for any of this. The toilet really made for an unpleasant stay. It looks like the hotel has only tried to add more caulk to the base of the toilet, but that's not enough to stop the leak.
2 nachten verbleven in april 2023
Reactie van Hotel Monaguillo op 5 mei 2023
Dear Mr Mark,We offer our sincere apologies for not meeting your expectations of accommodation, our staff works every day to be an unforgettable experience and above all accompanied by an excellent staff which is dedicated to generate a good stay.Have a great timeTatiana Florez Front Manager

8/10 – Goed

Marjolaine, Montreal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Emplacement est très centrale, déjeuner est excellent , lit très confortable, bruyant le soir, les chambre sont mal insonorisées .
7 nachten verbleven in april 2023
Reactie van Hotel Monaguillo op 5 mei 2023
Dear Mrs Marjolaine,We offer our sincere apologies for not meeting your expectations of accommodation, our staff works every day to be an unforgettable experience and above all accompanied by an excellent staff which is dedicated to generate a good stay.Have a great timeTatiana Florez Front Manager

10/10 – Uitstekend

Lazarita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
el hotel es super acogedor, el personal muy amable y el area es perfecta, suoer centrico.
2 nachten verbleven in maart 2023
Reactie van Hotel Santo Toribio op 31 mrt 2023
Estimada Sra. Lazarita,Agradecemos mucho sus comentarios son muy valiosos para nosotros nos complace mucho saber que cumplimos con sus expectativas de alojamiento.Esperamos sus visita en una proxima oportunidadGraciasTatiana FlorezFront Manager

4/10 – Matig

Natalia

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
Das Personal war nicht freundlich, unser immer war um 15:30 immernoch nicht vorbereitet.
1 nacht verbleven in maart 2023
Reactie van Hotel Monaguillo op 22 mrt 2023
Dear Mrs Natalia,We offer our sincere apologies for not meeting your expectations of accommodation, our staff works every day to be an unforgettable experience and above all accompanied by an excellent staff which is dedicated to generate a good stay.Have a great timeTatiana Florez Front Manager

6/10 – Redelijk

Oscar, Charlotte

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The room was too small. I didn’t like my room.
1 nacht verbleven in maart 2023
Reactie van Hotel Monaguillo op 22 mrt 2023
Dear Mr Oscar,We offer our sincere apologies for not meeting your expectations of accommodation, our staff works every day to be an unforgettable experience and above all accompanied by an excellent staff which is dedicated to generate a good stay.Have a great timeTatiana FlorezFront Manager

10/10 – Uitstekend

Tanya

1 nacht verbleven in maart 2023
Reactie van Hotel Monaguillo op 3 apr 2023
Dear Mrs Tanya,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

claudia da silva

5 nachten verbleven in maart 2023
Reactie van Hotel Monaguillo op 22 mrt 2023
Dear Mrs Claudia,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

8/10 – Goed

Werner, Reno

Positief: Netheid, personeel en service
very small room - too much $$ for the size of the room
2 nachten verbleven in februari 2023
Reactie van Hotel Monaguillo op 9 mrt 2023
Dear Mr Werner,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

Fernando

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location if you want to be close and walkin distance to "FUN", with bars, restaurant and dancing. It's pretty busy people walking on these small streets but all are tourists from all over the world. It's a small hotel, bed and breakfast type but very nice rooms. I didn't like the breakfast area being on the open area of the roof though due to the heat. Breakfast choices were excellent, more than a continental type and they cook it for you to your liking. Overall good for a short 2 to 3 day stay.
2 nachten verbleven in februari 2023
Reactie van Hotel Monaguillo op 28 feb 2023
Dear Mr Fernando,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

Susana

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente lugar para quedarse, muy acogedor, nos encantó!
1 nacht verbleven in februari 2023
Reactie van Hotel Monaguillo op 28 feb 2023
Estimado Sra Susana,Muchas gracias por sus excelentes comentarios, son realmente muy valiosas para nosotros ya que trabajamos dia a dia para que todos nuestros huéspedes vivan una experiencia única e inolvidable en nuestra propiedad.Esperamos su fidelidad en una próxima visita.GraciasTatiana FlorezFront Manager

6/10 – Redelijk

Franck

1 nacht verbleven in februari 2023
Reactie van Hotel Monaguillo op 15 feb 2023
Dear Mr Franck,Thank you for your valuable feedback, your comments and opportunities for improvement are very important to us.We apologize for not meeting your expectations 100%, but we are sure that we will do everything possible to take into account all your comments.Best Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

fernando

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ótima opção em Cartagena
Muito bem localizado , todo staff atencioso e simpático . Boas instalações
5 nachten verbleven in januari 2023
Reactie van Hotel Monaguillo op 15 feb 2023
Dear Mr Fernando,Thank you for your valuable feedback, your comments and opportunities for improvement are very important to us.We apologize for not meeting your expectations 100%, but we are sure that we will do everything possible to take into account all your comments.Best Regards,Tatiana FlorezFront Manager

8/10 – Goed

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is on a narrow street with barely enough room for another car to get by when you’re getting in or out of vehicles. Staff is excellent and accommodating. Hotel has a musty smell in the lobby. I would suggest a grab bar be placed in the shower, and a medium-sized trash can in the bedroom. Overall, this was a good experience.
Reactie van Hotel Monaguillo op 15 feb 2023
Dear Mrs Patricia,Thank you for your valuable feedback, your comments and opportunities for improvement are very important to us.We apologize for not meeting your expectations 100%, but we are sure that we will do everything possible to take into account all your comments.Best Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

Patricia

2 nachten verbleven in februari 2023
Reactie van Hotel Monaguillo op 9 mrt 2023
Dear Mrs Patricia,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

silvia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, friendly and safe
3 nachten verbleven in januari 2023
Reactie van Hotel Monaguillo op 15 feb 2023
Dear Mrs Silvia,Thank you for your valuable feedback, your comments and opportunities for improvement are very important to us.We apologize for not meeting your expectations 100%, but we are sure that we will do everything possible to take into account all your comments.Best Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

LUIS

1 nacht verbleven in januari 2023
Reactie van Hotel Monaguillo op 9 mrt 2023
Dear Mr Luis,Your comments are of the utmost importance, we thank you very much for your excellent contribution. Your observations are gratifying for us since we work every day to provide an unforgettable experience.We look forward to your visit in the next opportunityBest Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

JOAO

1 nacht verbleven in januari 2023
Reactie van Hotel Monaguillo op 16 jan 2023
Estimado Sr Joao,Muchas gracias por sus excelentes comentarios, son realmente muy valiosas para nosotros ya que trabajamos dia a dia para que todos nuestros huéspedes vivan una experiencia única e inolvidable en nuestra propiedad.Esperamos su fidelidad en una próxima visitaGraciasTatiana FlorezFront Manager

10/10 – Uitstekend

Claudia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ABSOLUTELY EVERYTHING
Reactie van Hotel Monaguillo op 16 jan 2023
Dear Mrs Claudia,Thank you for your valuable feedback, your comments and opportunities for improvement are very important to us.We apologize for not meeting your expectations 100%, but we are sure that we will do everything possible to take into account all your comments.Best Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

Saphia

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cool Place in Up and Coming Area in Cartagena
Very Nice room and facilities. Great staff and tasty breakfast. Only issue was open to air hallway which made stairs slippery when it rained. Staff did mop regularly but still was tricky to maneuver.
5 nachten verbleven in november 2022
Reactie van Hotel Monaguillo op 16 jan 2023
Dear Eric,Thank you for your valuable feedback, your comments and opportunities for improvement are very important to us.We apologize for not meeting your expectations 100%, but we are sure that we will do everything possible to take into account all your comments.Best Regards,Tatiana FlorezFront Manager

10/10 – Uitstekend

Béatrice

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent séjour dans cet hôtel cocoon
Super hôtel très bien localisé. Le personnel est extrement disponible et sympathique. La terrasse sur le toi est un plus.
2 nachten verbleven in december 2022
Reactie van Hotel Monaguillo op 4 jan 2023
Dear Mrs Beatrice,Thank you for taking the time to rate us, your feedback is really valuable to us. We look forward to your visit in a future opportunity. Best regards, Tatiana Florez Front Manager

10/10 – Uitstekend

Sagar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2022

10/10 – Uitstekend

Sagar

1 nacht verbleven in december 2022

10/10 – Uitstekend

Shlomit

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
This is a great small hotel in the heart of Getsmani. Lovely breakfast on the rooftop. The one thing that bothered is the nearby guest house playing loud music in the middle of the night. Front desk were very helpfull especialy Mauricio. We stayed 1 night, left for Rosario & left the luggage. Upon return the room asigned didn't have a/c so we were taken to their sister hotel just around the corner which was a fantastic upgrade to end the Colombian trip.
2 nachten verbleven in december 2022
Reactie van Hotel Monaguillo op 16 dec 2022
Dear Mrs Sholomit,Thank you for taking the time to rate us, your feedback is really valuable to us. We look forward to your visit in a future opportunity. Best regards, Tatiana Florez Front Manager

8/10 – Goed

Alan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely restoration. A few minor quirks remained in our room, although readily remediable: No bath towel racks by shower in the very fine bathroom. No toilet paper roll holder. No full-length mirror, although 2-door wardrobe has space. Cute little, 1kg room safe was not fastened to anything ... easily taken for a souvenir, with whatever might be inside. Difference between very good and excellence.
Reactie van Hotel Monaguillo op 16 dec 2022
Dear Mr Alan,Thank you for taking the time to rate us, your feedback is really valuable to us. We look forward to your visit in a future opportunity. Best regards, Tatiana Florez Front Manager