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"This hotel is very beautiful. The rooms were spacious and came with fully equipped kitchens. The beach was amazing and everything was spotless. There wasn’t a blade of grass out of place on the overall grounds. All in all, we had a great stay but I will say that the customer service needs some work. This is the only reason why I do not give 5 stars. There is a lack of effort and flexibility/accountability from the guest relations staff and if you “annoy” them to much by asking for help with simple things, then they even talk to each other about you as a group behind the front desk and roll their eyes in front of the hotel guests while you are talking to them. I found that a bit disrespectful. "