'This is a great hotel with amazingly attentive and kind staff who are happy to assist you with everything, a wonderfully comfortable bed and a very spacious and super clean room. We also booked the Ha Long bay cruise with Paradise group and it was perfect. They put a lot of effort in providing high quality food, which we could experience at the breakfast buffet, during the cruise and at the nearby restaurants which are part of Paradise group.
The only things that could maybe improve, are the...
'Based on the rating we had a higher expectation. Hospitality is not sincere, limited English and hotel was focused on high volume instead of cusomized service. During our stay of 3 nights we had about 50 plus schoolchildren making music untill 3 at night and running over the corridors smashing doors. Between 6 and 7 cleaning started making noise and at 8am waking you up allready asking to clean room. The breakfast area felt like Eurodisney. To summarize, more a hostal then a hotel. When you...
'Excellent facilities, breakfast food very good, there are two separate restaurants which serve different times (0700-0800)
and (0800-1000)
Evening meals very good and not too expensive compared to local restaurants in Cat Ba town
Beaches are not private as described, the public can use them, and as a warning, after 1600 they get very busy (presume everyone heads there after work)
Clientele are predominantly Asian (Vietnamese, Korean, Chinese) and very, very few westerners, so be prepared to be...
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