This hotel is like the cheap knock off item you get from China when you order something from a questionable online store. It looks great in photos, but is awful in real life. There was supposed to be two bottles of water per room for free. (Many other hotels in belize will have complimentary safe water coolers in the hallways). There was not water, so we had to have someone bring some up. Our AC also happened to have a remote only in Chinese, so trying to find the right combination of buttons was extremely difficult. After going back down stairs to the front desk, they produced a picture of the remote with translations. The rooms themselves also had no cable (but had a weird hard drive attached to the TVs that you could play pirated movies from with Chinese subtitles), lamps that had bare wires showing and barely worked, only 2 towels per room that you were not allowed to take to the beach, no top sheets on the bed (just a bottom sheet and comforter), and the bathrooms were not clean.