4/10 – Matig
Linda G.
27 sep 2025
Clean and pristine place. We had no water first morning of our trip. We notified the host and her husband arrived an hour later to fix the water pump. We were without water and inability to shower the entire morning. We did expect the host would give us a partial refund for the day. The host used excuses like “we have it listed in our rental that we have a private well”. She minimized the value of the 4 to 4 1/2 hrs we were without water. We understand that acts of God happen. It was her attitude and snippiness that was bad. The poor customer service the host gave us was dismal and Mari (the host) further blamed us and was quite short and dismissive regarding our request. She should not be in customer service if she is not interested in providing a backup plan when her property fails. We attempted to resolve this issue with no avail.
Linda G.
2 nachten verbleven in september 2025