Beoordelingen over The Rain Cha Am Hua Hin

8/10 – Goed

Poonsri, Lincolnville

28 apr 2023

Positief: Netheid, staat van de accommodatie en faciliteiten

Nice place

6/10 – Redelijk

Aditep

Reisde met familie

28 jul 2020

Positief: Netheid

1 nacht verbleven in juli 2020

8/10 – Goed

Ms.Sharadawn

31 jul 2018

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer

Good swimming pool.

2 nachten verbleven in juli 2018

4/10 – Matig

Geverifieerde reiziger

20 feb 2018

Positief: Netheid, comfort kamer

Negatief: Personeel en service

Location is great. The service is paltry.

This hotel, which turned out to be a serviced condo unit that was NOT serviced, was the last stay in our trip to the Hua Hin area. We need to separate the accomodations from the service. The room itself was very comfortable. The bed was plenty of space for two adults and one child. The complex itself had a beautiful pool and was within walking distance of the beach (a little too pebbly for our taste but still lovely to walk along the shoreline). The service, on the other hand, was awful. This is for Building C, Room 499. I can't speak for any other unit that is not owned by this particular owner. There was no soap, nor bottled water, nor toilet paper in the unit when we arrived... and it wasn't a case of the housekeeping just being slow in turning over the room. The owner had consciously decided not to provide these bare necessities, which amounts to a 100 Thai Baht, or less if you get the stuff in bulk. If you carry these kinds of things on your travels by default, you'll have no problem. If you pay over $50 for one night in this complex, it's not too unseemly to expect these bare necessities. We called down to reception, were informed by the staff that the owner did not provide these things by default, were connected to the owner (or someone representing them), and had an unpleasant conversation with them about what a Hotels.com establishment should provide in terms of baseline items. Bottom line: the place is nice. Change units if you get #499. Not worth the hassle.

Reactie van xerox op 27 feb 2018

Thank you for your great review. Immenities such as soap, bottles of water are usually not provided by us because this is a condo and not a hotel, However the problem was eventually solved and we did provide you with all the immenties required afterwards. it wasn't such a big deal as everything is not always perfect in this world,It required just a bit of understanding and communication which eventually took place and the matter was solved. Anyway, it was nice having you as our guest, we hope to serve you again sometime down the lane.