Vind je ideale hotel in Chania

"This was our fourth stay at the W Hotel. The location and accommodations are absolutely stunning. The rooms are spacious and beautifully designed, and housekeeping is excellent — fresh towels twice a day, which is perfect. However, the level of service no longer feels five-star, as it did during our first two visits. Breakfast was chaotic, and there was a lack of visible or approachable supervisors. It’s unfortunate to see so many temporary, inexperienced young staff across key areas like reception, the pool bar, breakfast area, and beach service. That said, it can be different — a big compliment to Alexandros (Valet Parking) and Augustuna (at Piqantro), who are both experienced and truly friendly. Despite the downsides, we will definitely return again."

"Good service "

"Pros: Calm and soothing venue. Only chirping of the cicadas which was very nice. Good pool Decent room Friendly staff Cons: WiFi and 4/5G was not working in our room. Front desk mentioned they were going to check, never got any feedback, nor it did not improve. AC was not working very well, Often just stopped in the middle of the night or showed an "HL" error, after which the system had to be reset Parking the car was an issue due to low number of parking spots. A bigger lot was available 200 meters away, but even there we experienced no space and had to park the car outside Drinks, for Greek standards, are very expensive. While we booked through Expedia, a special welcome gift should be there (based upon a message we received from Expedia). After mentioning this (as it was not there) front desk promised to check with the hotel manager. Never heard back. It's not about the gift but the lack of feedback."

"Prijs kwaliteit verhouding niet in orde. De kamers zijn gedateerd, dat zie je op de foto’s natuurlijk. Alleen in het echt is het nog slechter. De douche is zo klein, en dan hangt er nog zo’n smerig gordijn. Er is geen waterkoker aanwezig. Kinderbedje was ook heel vies. Bij het ontbijt hebben ze niet eens een kinderstoel. Allemaal geen extreem erge dingen, maar het past gewoon niet binnen het bedrag dat ze vragen. "