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Beoordelingen van Best Western Plus Pineville-Charlotte South

2.5 out of 5
Best Western Plus Pineville-Charlotte South
9825 Leitner Drive, Pineville, NC

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 415 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 266 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 145 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 72 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 107 van 1005 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Shirley

2 nachten verbleven in april 2024

8/10 – Goed

Jamie

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The bathroom floor unfortunately wasnt clean or appear to have been cleaned for quite some time, I ended up cleaning it myself with a washcloth. The bathroom ceiling was also disgusting. The front staff was very nice :)
2 nachten verbleven in april 2024

10/10 – Uitstekend

Gabriel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place for the price. Clean and helpful staff. Believe everything they say about the slow elevator. It is very slow. Take the stairs if you can.
3 nachten verbleven in april 2024

4/10 – Matig

Michael

Positief: Personeel en service
Average at best.
2 nachten verbleven in april 2024
Reactie van Manager op 22 apr 2024
Our apologies if your stay was not the best. We hope you will try us again so we can give you the best service and accommodations.

6/10 – Redelijk

Bernard

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Bien situé et propre; petit déjeuner très bien . Mais la chambre a l’extrémité au quatrième avec un ascenseur très lent ,cafetière défectueuse , Bon , rien de trop grave , rapport qualité prix acceptable .
1 nacht verbleven in april 2024

8/10 – Goed

Timothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Every one nice coffee way to strong elevator very slow stuff spilled all over elevator
1 nacht verbleven in april 2024

8/10 – Goed

Salim

4 nachten verbleven in maart 2024

10/10 – Uitstekend

justin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Victoria

3 nachten verbleven in maart 2024

8/10 – Goed

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Corbin, Charlotte

Reisde met een groep
Positief: Netheid, voorzieningen
The runs are clean and affordable, the breakfast was enjoyable and the options surrounding made it worth it
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Nalvis

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Robin

2 nachten verbleven in februari 2024

10/10 – Uitstekend

Colleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was good
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a pleasant stay while passing thru North Carolina from Ontario, Canada. Hotel was clean, staff were pleasant and friendly and breakfast was good.
1 nacht verbleven in maart 2024
Reactie van M op 6 mrt 2024
Thank you for your kind words! Were glad to hear your stay was pleasant! We hope you will use us again for your next destination vacation!

2/10 – Ontzettend slecht

Alan

They don't clean while you stay. And the filters of the ac is nasty and it's just a dirty environment for the price.
2 nachten verbleven in februari 2024
Reactie van Manager op 2 mrt 2024
We do offer full cleaning after the third day. If you should need anything for the room, it is always available. We post this and state this at check in. The AC filters are cleaned after every check out in each room.

6/10 – Redelijk

karen, charlotte

Reisde met partner
Elevator did not work. Musty smell in room
2 nachten verbleven in februari 2024

8/10 – Goed

Yana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean and close to shopping
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Jose

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Mackenzie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good price and good breakfast.
1 nacht verbleven in februari 2024

8/10 – Goed

Peter

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked how there were so many dining and grocery options within 2 miles of the property and there was a green loop across the street.
4 nachten verbleven in februari 2024

6/10 – Redelijk

Kyle

2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Karina, Chapel Hill

Reisde met familie
Negatief: Personeel en service, voorzieningen
We had a very bad experience with the hotel and staff. First of all, there was no one to check us in when we got there. There were other people waiting besides us to check in. We had to wait a long time until staff came to check us in. Then we were told that they no longer had double beds which is what we booked. We were told they would give us two King bed bedrooms instead but then another front desk worker came and said they couldn’t do that. Eventually, we were accommodated but after about an hour of going back and forth. The next day we went to breakfast at 7am and there was nothing available/ready, not even coffee. Very unprofessional staff and nothing what the website states.
1 nacht verbleven in februari 2024
Reactie van Manager op 5 feb 2024
Thank you for your comments and concerns. We apologize for your experience and will review/ solve each item quickly. Breakfast was delayed due to our Breakfast Attendant being in a serious car accident. We tried our best to have a replacement come in to help. Our goal is to provide the best service and accommodations to every Guest. Sometimes we have to help other guests in need or deal with situations out of control. In these situations, we try to solve them quickly and professional. We hope you will try us again and give you that exceptional experience.

2/10 – Ontzettend slecht

Lennox

Negatief: Netheid
1 nacht verbleven in februari 2024
Reactie van Manager op 6 feb 2024
Our apologies if you did not receive the best service and accommodations. We hope you will try us again so we can show you our superior service and accommodations.

2/10 – Ontzettend slecht

jill

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Manager op 29 jan 2024
We apologize for your experience based on your score. Our goal is to provide the best service and accommodations to every Guest. We hope you will try us again and give you that exceptional experience.

4/10 – Matig

Gage

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not What Was Advertised
The pictures didn't reflect what the hotel and room actually looked like. You couldn't bill your room for the snacks and had to have cash or card. The laundry room was very poor. The room was muggy and there were bugs. The elevator was very sketchy. The atm machine didn't work. The shower was poor.
3 nachten verbleven in januari 2024
Reactie van Manager op 29 jan 2024
The pictures posted are recent. We ask for payment for snacks in our lobby pantry because we keep room charged separate from incidentals. We did verify the atm is working.

2/10 – Ontzettend slecht

tony

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
No hot water
1 nacht verbleven in januari 2024
Reactie van Manager op 26 jan 2024
Our apologies for not having hot water on your date of stay. In business and life, things happen out of our control. We strive to fix things as quickly as possible and hope for patience for this uncommon issue.

6/10 – Redelijk

Omilla

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
It was good for the couple nights we stayed. If it wasn’t for the roach I came across in the bathroom I wouldn’t hesitate about staying again. The towels also look like they could’ve been cleaned better.
2 nachten verbleven in januari 2024

6/10 – Redelijk

Samantha

Positief: Netheid
Defi
3 nachten verbleven in januari 2024
Reactie van jesus op 26 jan 2024
huh?

4/10 – Matig

shurrel

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I didn’t like that the elevator was not working and when it did the door took 5 tries before it closed. Also one night and a whole day the hot water was not working. Then the Alarm went off 7:45am Sunday in the morning. The person next door to my room. Kept his TV on all day and night.
Reactie van Manager op 23 jan 2024
Our apologies the elevator not working properly and not having hot water. Sometimes weather or things happen out of control, but we try our very best to fix circumstances that arise. We hope you will visit again so you will experience excellent accommodations.

2/10 – Ontzettend slecht

Rob

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property didn’t have hot running water and wasn’t made aware
3 nachten verbleven in januari 2024
Reactie van Manager op 23 jan 2024
Our apologies for not having hot water available on the day of your stay. Sometimes weather or things happen out of control, but we try our very best to fix circumstances that arise. We hope you will visit again so you will experience excellent accommodations.

6/10 – Redelijk

Terri

Reisde met familie
Positief: Netheid, personeel en service
Verify location, not near Charlotte convention ctr
The door on the elevator was damaged and tried to close 3 to 4 times each time we were in it until it finally closed. No hot water for approximately 24 hours. We had to switch rooms as we had no water in our bathroom due to another issue unrelated to the no hot water. Hotel was advertised to be close to Charlotte Convention center when it was actually 20-30 minutes away. We booked this based on it being close to convention center. Staff was helpful but location as disappointing and other issues piled on to our diappointment.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Darin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything good!
2 nachten verbleven in december 2023

8/10 – Goed

Inqunayacheny

8/10 – Goed

AUNA

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
YELLING CHILD!
It was a good stay. There was a child yelling in the halls all night (from about 12:00a-5:00a). It woke me up a few times. There were signs of debris in the hallways. It was just a single night for me.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jelea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was nice and clean. Check in was easy and swift and the breakfast was good! Would definitely come back.
2 nachten verbleven in januari 2024
Reactie van matt op 13 jan 2024
Thank you for your kind words! And we are glad to hear you will use us again for your next destination vacation!

2/10 – Ontzettend slecht

Lateasha

1 nacht verbleven in januari 2024
Reactie van Manager op 1 feb 2024
Our apologies if your stay was not satisfactory. We strive to have the best accommodations and service. I hope you will try us again so we can offer the best for you.

6/10 – Redelijk

Alexus

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Property was fine. Our room was not very clean. There was a cup of old urine on top of the closet and the floor was not vacuumed at all. You are not allowed service on your room unless you have been there for longer than a week which is weird. I wanted new sheets but could not ask for them after seeing no housekeeper and when I did she didn’t hear us bc she was on the phone. Our fire alarm ran out of battery and chirped every few minutes. When asking the front desk for a replacement, he said he’d send someone up but after 30 minutes no one came and we replaced them ourself. As someone who works as a front desk receptionist for a hotel, it’s not hard to get up and change it yourself. Overall, the stay is fine if ur not worried about small stuff.
5 nachten verbleven in januari 2024
Reactie van Matt op 13 jan 2024
Were sorry to hear about the urine cup, we will work with our housekeepers to better clean the room. As far as servicing the room there is modified housekeeping, every 3 days there will be a full service if you are here multiple days. Towels and sheets and linens stuff like that are available at the front desk. We hope you will use us again for your next destination vacation! thanks

10/10 – Uitstekend

Lorie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023

10/10 – Uitstekend

Stephanie

Positief: Voorzieningen
Thanks for a great stay
4 nachten verbleven in december 2023
Reactie van matt op 13 jan 2024
Youre very welcome! We hope you will use us again in the near future for your next destination vacation.

8/10 – Goed

Lorie

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleaness
1 nacht verbleven in december 2023

10/10 – Uitstekend

Stephanie

3 nachten verbleven in december 2023

10/10 – Uitstekend

Griselle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Michael

Positief: Voorzieningen
1 nacht verbleven in december 2023

10/10 – Uitstekend

Anthony

1 nacht verbleven in december 2023

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
11 nachten verbleven in december 2023

8/10 – Goed

Marilyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
THE LOCATION TO EVERYTHING
4 nachten verbleven in december 2023

8/10 – Goed

Geraldine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tips
We enjoyed staying at your hotel, nicely updated and easy check in. Breakfast was very good, I just wish there was a tip jar for the gal who takes care of this. I asked where it was last Friday. I gave her a tip and it put a smile on her face. When checking out, I mentioned to the attendant why there isn’t a tip jar, as so many places have one. On my return trip, I stayed at your hotel, and breakfast was very nice, but no tip jar. Again I tipped the gal and asked why no tip jar. You’re gal who checks people in was there getting her breakfast and nothing was mentioned why. When I checked out, I said something in regards to that tip jar, her explanation was-management issue. Please, it’s the holidays, these gals are up early fixing us a hot breakfast, making sure everything is clean, and replenished. Maybe no one will have the money to tip, but some do appreciate getting a FREE breakfast and will. Thank you😊
1 nacht verbleven in december 2023