Sportfaciliteiten

Beoordelingen van Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

3.5 out of 5

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 593 van 1104 beoordelingen" "
Gastenscore: 8 - Goed. 209 van 1104 beoordelingen" "
Gastenscore: 6 - Redelijk. 132 van 1104 beoordelingen" "
Gastenscore: 4 - Matig. 85 van 1104 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 85 van 1104 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The gentleman who checked me in was very helpful and welcoming. He was friendly and helped with an additional request later in the evening.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Timothy

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were booked for two nights and only stayed one night- departing early. We did not want to stay another night intros hotel. The bed was so uncomfortable and squeaked every time you moved, room not clean, and overall the rooms are so outdated. When I spoke to the front desk in the morning about checking out early she was very rude and would not even provide me a copy of the invoice stating I was checking out early. She just said "you need to take that up with Expedia."
2 nachten verbleven in mei 2024
Reactie van GM op 21 mei 2024
Dear Timothy, We regret to hear that you chose to end your stay with us early. We understand your expectations for meticulous accommodations and hospitable service, and we apologize for falling short of your expectations. Your reservation was made and paid for through a third-party discount website. These types of reservations offer a larger discount but come with less flexibility. Any refunds for your stay would need to be obtained through your booking source. We appreciate your feedback and thank you for choosing us. We hope you will consider returning for another visit, as we believe we can provide a better experience than what you encountered. Sincerely, Derrick Pair, GM

10/10 – Uitstekend

JAMES

Reisde met familie
All ok. Felt at home.
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear JAMES, We are delighted to hear that you enjoyed your stay with us and felt at home! Thank you for your review, and we look forward to welcoming you back soon. Best, Derrick Pair, GM

6/10 – Redelijk

Christy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Christy, We are grateful for your review of our hotel. Your decision to stay with us means a lot, and we are committed to ensuring that your next visit will be truly exceptional. Sincerely, Derrick Pair, GM

8/10 – Goed

Jason

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Just stopped in for the night, Quiet and clean!
1 nacht verbleven in mei 2024
Reactie van GM op 17 mei 2024
Dear Jason, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Derrick Pair, GM

10/10 – Uitstekend

Jill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Anastasia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to the race track, huge parking lot, very friendly staff
1 nacht verbleven in mei 2024
Reactie van GM op 15 mei 2024
Dear Anastasia, It's great to hear from you. We're grateful that you chose us, and I'm delighted to hear that you enjoyed your stay. Thank you for taking the time to share your experience. Your feedback is valuable to us, and we can't wait to host you again. Best, Derrick Pair, GM

2/10 – Ontzettend slecht

Ronald

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Here's the revised version: "My recent hotel stay was the worst experience for me. Despite my preference for hotels over Airbnb, this stay tested my loyalty. The room wasn't cleaned even after requesting it. The front desk failed to answer the phone, despite being present in the lobby. Additionally, I discovered a roach in my room, and the staff's response was nonchalant at best. The staff were unfriendly, and the hotel itself is old, with rooms emitting a musty smell. As for the cleaning crew, I can't comment as I never saw them."
3 nachten verbleven in mei 2024
Reactie van GM op 14 mei 2024
Dear Ronald, Offering fresh rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Derrick Pair, GM

10/10 – Uitstekend

Christine, Wilmington

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property and rooms were clean. The staff was great ! The breakfast was very good but should start at 7 am on the weekends especially in the spring and summer months … no complaints at all…ty!!
1 nacht verbleven in mei 2024
Reactie van GM op 12 mei 2024
Dear Christine, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Derrick Pair, GM

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was wonderful! We will definitely stay here again.
1 nacht verbleven in mei 2024
Reactie van GM op 10 mei 2024
Dear Jennifer, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Derrick Pair, GM

8/10 – Goed

Richie

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
We stayed here because it was minutes away from Great Wolf Lodge. The breakfast is always good. Pillows were small and the mattress was firmer than what I like. Overall good stay.
1 nacht verbleven in mei 2024
Reactie van GM op 10 mei 2024
Dear Richie, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding the bed and pillows; I have taken note. On behalf of our entire team, I thank you for choosing us. Please visit us again soon. Best, Derrick Pair, GM

8/10 – Goed

FELICIA

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My room had a certain smell and I continue to deodorizer and sanitized it. Other than that it was a wonderful stay.
1 nacht verbleven in april 2024
Reactie van GM op 7 mei 2024
Dear FELICIA, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that an odor was detected; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Derrick Pair, GM

10/10 – Uitstekend

Michele, Fitchburg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was great. Anita makes the best Omelette! Restaurant menu limited. Close to everything. Rooms dated but clean and comfortable.
Reactie van GM op 2 mei 2024
Dear Michele, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Derrick Pair, GM

10/10 – Uitstekend

Michele, Fitchburg

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to ZMax track and shopping. Friendly staff.
5 nachten verbleven in april 2024
Reactie van GM op 2 mei 2024
Dear Michele, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our location and friendly staff were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Derrick Pair, GM

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great overall
2 nachten verbleven in april 2024
Reactie van GM op 13 mei 2024
Dear Amanda, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Derrick Pair, GM

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van GM op 1 mei 2024
Dear Eric, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Derrick Pair, GM

8/10 – Goed

Harold

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like the common areas quiet level for the number of guest, smooth and efficient elevators, decent breakfast choices and quality of food. Room was large, clean and quiet with good amenities. Bed was very comfortable. Staff were cordial and efficient. Cons: No flavored creamers for coffee (Starbucks not free). Restaurant convenient but pricy. $5 for a coke? Unable to have itemized receipt printed at checkout. Expedia to send email receipt not received yet. Rotating entry door was unusable entire stay. Overall a nice stay.
2 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Harold, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Derrick Pair, GM

10/10 – Uitstekend

Keawannah

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Great stay overall!!!
1 nacht verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Keawannah, We are thrilled to hear you had a great stay overall! Your support means the world to us and we cannot wait to welcome you back soon. Best, Derrick Pair, GM

8/10 – Goed

Mesham

2 nachten verbleven in december 2023
Reactie van GM op 14 mei 2024
Dear Mesham, Thank you for your time in sharing your kind review and please visit us again. Best, Derrick Pair, GM

10/10 – Uitstekend

Jasmine

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was amazing! No complaints
1 nacht verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Jasmine, What a great review! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact that you took the time to share these kind comments. Please come again soon. Best, Derrick Pair, GM

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Denise, We are thrilled to hear you had a great experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Derrick Pair, GM

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Amanda, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Derrick Pair, GM

10/10 – Uitstekend

Shannon

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van GM op 1 mei 2024
Dear Shannon, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Derrick Pair, GM

2/10 – Ontzettend slecht

Quetta

2 nachten verbleven in januari 2024
Reactie van GM op 11 mei 2024
Dear Quetta, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Derrick Pair, GM

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The check in girl was delightful. It was quick efficient and she was very informative
2 nachten verbleven in april 2024
Reactie van GM op 21 apr 2024
Dear Michelle, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our helpful and friendly staff. We look forward to seeing you again upon your return to the area. Best, Derrick Pair, GM

2/10 – Ontzettend slecht

Fnu

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Fnu, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Derrick Pair, GM

10/10 – Uitstekend

Catherine

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I enjoyed my stay
1 nacht verbleven in april 2024
Reactie van GM op 21 apr 2024
Dear Catherine, I am glad you had a great overall experience, and thank you for sharing your review. Please visit us again soon! Best, Derrick Pair, GM

10/10 – Uitstekend

Dwune

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rebecca was very helpful
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Dwayne, We appreciate your kind review of our associate, Rebecca. I will share your sentiments with her and the staff. Looking forward to your next visit. Best, Derrick Pair, GM

8/10 – Goed

Willie

Reisde met familie
The staff is great and it’s clean but the rooms are old and desperately need new furniture
2 nachten verbleven in april 2024
Reactie van GM op 13 apr 2024
Dear Willie, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, Derrick Pair, GM

10/10 – Uitstekend

Ann

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was pleasant and the hotel was clean. Beds were super comfortable.
1 nacht verbleven in april 2024
Reactie van GM op 13 apr 2024
Dear Ann, Thank you for taking the time to share this glowing review of our hotel! It is wonderful to hear that you enjoyed your experience. I will be certain to share your comments with our staff, who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon. Best, Derrick Pair, GM

10/10 – Uitstekend

Rebecca

Zakenreiziger, Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place to stay. Staff is courteous, professional and very helpful. Rooms are clean and comfortable. They really go out of their way to assist you in anything you need. I never saw a staff member that didn't have a smile and a friendly gesture.
3 nachten verbleven in april 2024
Reactie van GM op 12 apr 2024
Dear Rebecca, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Derrick Pair, GM

10/10 – Uitstekend

Shameka

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van GM op 1 mei 2024
Dear Shameka, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Derrick Pair, GM

10/10 – Uitstekend

Monisha

1 nacht verbleven in april 2024
Reactie van GM op 1 mei 2024
Dear Monisha, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Derrick Pair, GM

6/10 – Redelijk

joseph, summerdale

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM op 9 apr 2024
Dear joseph, Thank you for choosing us. While we regret that your visit was not exceptional, we appreciate your feedback and look forward to impressing you in the future. Sincerely, Derrick Pair, GM

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM op 1 mei 2024
Dear Crystal, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Derrick Pair, GM

10/10 – Uitstekend

Rojhat

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a very pretty hotel with a nice ambiance. Comfy beds and very quiet. Parking is very easy, right in front of the hotel.
1 nacht verbleven in maart 2024
Reactie van GM op 4 apr 2024
Dear Rojhat, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Derrick Pair, GM

2/10 – Ontzettend slecht

Nathan, Southern pines

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool was closed and breakfast was a train wreck, not enough places to sit.
1 nacht verbleven in april 2024
Reactie van GM op 3 apr 2024
Dear Nathan, Thank you for taking the time to write a review. I am deeply sorry for the inconvenience of the pool closure, but the repair was necessary to maintain the quality of the hotel and to better serve our guests. Additionally, I apologize you encountered difficulties locating a seat at breakfast. Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Derrick Pair, GM

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
One of the better places I have stayed.
1 nacht verbleven in april 2024
Reactie van GM op 4 apr 2024
Dear Brian, We are thrilled to hear that you had a first-rate experience at our Embassy Suites. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Derrick Pair, GM

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
5 nachten verbleven in maart 2024
Reactie van GM op 2 apr 2024
Dear David, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Derrick Pair, GM

10/10 – Uitstekend

BOBBY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My fiance had an easy time and everything was great!!
1 nacht verbleven in maart 2024
Reactie van GM op 30 mrt 2024
Dear BOBBY, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Derrick Pair, GM

6/10 – Redelijk

Patti

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Happy Hour offerings were slack. Breakfast buffet was disappointing as well. Sat at several different tables in the dining room and all of them were wobbly. Spilled my coffee because of it. Bed was very hard. Would have been just as comfortable sleeping on the floor. Pillows were ridiculously small and flat. Shower curtain rod was so loose that the curve hung downward and the shower curtain would slide to the middle and not stay closed. The safe in our room was locked when we got there so we couldn’t use it. Not impressed. Expected more from a top tier Hilton property.
2 nachten verbleven in maart 2024
Reactie van GM op 27 mrt 2024
Dear Patti, Thank you for providing us with your feedback. We offer our sincere apologies for our amenities and accommodations not meeting your expectations. Your comments will help us improve our guest experience. We appreciate you sharing your experience and look forward to the opportunity to provide you with a better stay in the future. Sincerely, Derrick Pair, GM

10/10 – Uitstekend

Carrie, Charleston

1 nacht verbleven in maart 2024
Reactie van GM op 1 mei 2024
Dear Carrie, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Derrick Pair, GM

10/10 – Uitstekend

Zack

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Zack, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Derrick Pair, GM

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Amanda, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 5/5 review and humbly request a return visit. Best, Derrick Pair, GM

10/10 – Uitstekend

Rosa

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van GM op 26 mrt 2024
Dear Rosa, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Derrick Pair, GM

8/10 – Goed

Sherman

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Sherman, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Derrick Pair, GM

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Jason, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Derrick Pair, GM

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was excellent I would recommend this hotel to anyone it was awesome
2 nachten verbleven in maart 2024
Reactie van GM op 11 mrt 2024
Dear Anthony, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Derrick Pair GM

10/10 – Uitstekend

Dwanda Harris

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location! Amazing staff!
2 nachten verbleven in maart 2024
Reactie van GM op 11 mrt 2024
Dear Dwanda Harris, Thank you for taking the time to share your feedback. I’m pleased to hear our great location and amazing staff made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Derrick Pair GM

10/10 – Uitstekend

Elise

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
We had such a wonderful stay. Our room was perfect. There were so many people staying there, but when in our room we couldn’t hear anything. Slept great!!! The omlets were delish as well!!
2 nachten verbleven in maart 2024
Reactie van GM op 11 mrt 2024
Dear Elise, We are thrilled to hear that we provided you with a wonderful stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Derrick Pair GM