The hotel itself is great but the staff is really rude. When I arrived at 9am (we came from NYC on a redeye so got in super early) I went to the front desk to check in and the woman checking me in was not at all friendly- in fact she said "Its too early for you to check in so the room isn't ready" Which I knew to be false because this hotel has specific rooms and the one we booked was available online for the night before so we knew no one was staying there. I asked her "Well, don't you want to know when your guests are here so that in case the room is ready early, that you're able to accommodate them, or hold their bags for them while they go out and/or wait for the room?" and then she rolled her eyes and checked- then said our room was actually availble. After being shown to our rooms by another employee, I asked her "What time does breakfast end?" Her immediate response was "Well, you aren't entitled to breakfast because you are checking in so early and your reservation only allows you breakfast for the morning after." I then asked "Well, can I atleast pay for my breakfast separately- we just got in and are hungry." The girl said "No, you have to go somewhere else in town for breakfast." This whole check in process alone was just a bad start to this stay. The door to the room was also SO horrible to open and close. You had to use all your force to pull it open & shut, each time with a very loud screech and bang closed.